This document provides an overview of Ingenious-Talents, a technology firm offering services such as web development, mobile app development, software development, and database support. It describes the company's customer-centric approach and combination of business strategy and IT knowledge. Services offered include web design, mobile app creation, software development using languages like PHP and Java, and database support for systems like Oracle, MS SQL, and MongoDB. The company uses agile methodologies like Scrum and focuses on quality through practices like code reviews and testing. It provides database support through different engagement models and aims to deliver high-quality, competitive solutions.
#15NTC NTEN Help Desk or Service Desk? (Align Nonprofit Technology)Steve Heye
We all know the traditional meaning behind an IT Help Desk: something breaks, you call, we fix. Moving to an IT Service Desk can add further meaning: we also work with you on the goal. But, with both of these, we still have a problem. IT has to wait for the organization to have a specific request to react to, we become a store where the customer is always right. Well guess what? The customer in this case is not always right, and IT should not be managed in a way that forces it to only fill requests and fix things. We will talk about how to manage a help desk while still allowing IT to be a partner to the organization.
Sr Technical Engineer (Incident/Problem/Change Management)Uday Vardhan
Present Role: Sr Technical Engineer (Incident/Problem/Change Management)
The role includes managing daily operations of BMC Remedy On Demand environment and performing Incident, Change management and Problem Management for one of the largest Data Center located at USA which hosts thousands of servers and network devices.
JDA Distribution-Centric Supply Chain Suite - Enabling Intelligent and Profit...JDA Software
The JDA Distribution-Centric Supply Chain suite offers an integrated set of cloud-based, best-of-breed supply chain planning and execution solutions that holistically and iteratively solve inventory planning, replenishment and order fulfillment challenges. This enables intelligent and profitable distribution decision making that reduces inventory levels and costs, improves customer service through superior product availability and faster throughput, and creates more agile, profitable and responsive operations.
The JDA Distribution-Centric Supply Chain suite enables you to:
◾ Create plans based on real-world execution constraints
◾ Agilely react to events with iterative planning and execution
◾ Reduce inventory, labor and transportation costs
◾ Leverage cloud for agility, visibility, consistency and return on investment
Delivering an execution constraint-aware planning system that creates executable plans, the JDA Distribution-Centric Supply Chain suite provides visibility into network-wide inventory and enables agile replanning when exceptions or disruptions occur during the execution cycle.
◾ Make intelligent and profitable distribution decisions based on real-time visibility into inventory, orders and events
◾ Improve on-time, in-full customer deliveries
◾ Create profitable operations and competitive advantage
This presentation is intended to provide an overview of various options for off-shoring activities mainly ones from the IT field to India.
It discusses Off-shoring maturity model (OMM) that allows a company to setup and manage the ODC successfully with the help of a competent partner like Sangsoft.
#15NTC NTEN Help Desk or Service Desk? (Align Nonprofit Technology)Steve Heye
We all know the traditional meaning behind an IT Help Desk: something breaks, you call, we fix. Moving to an IT Service Desk can add further meaning: we also work with you on the goal. But, with both of these, we still have a problem. IT has to wait for the organization to have a specific request to react to, we become a store where the customer is always right. Well guess what? The customer in this case is not always right, and IT should not be managed in a way that forces it to only fill requests and fix things. We will talk about how to manage a help desk while still allowing IT to be a partner to the organization.
Sr Technical Engineer (Incident/Problem/Change Management)Uday Vardhan
Present Role: Sr Technical Engineer (Incident/Problem/Change Management)
The role includes managing daily operations of BMC Remedy On Demand environment and performing Incident, Change management and Problem Management for one of the largest Data Center located at USA which hosts thousands of servers and network devices.
JDA Distribution-Centric Supply Chain Suite - Enabling Intelligent and Profit...JDA Software
The JDA Distribution-Centric Supply Chain suite offers an integrated set of cloud-based, best-of-breed supply chain planning and execution solutions that holistically and iteratively solve inventory planning, replenishment and order fulfillment challenges. This enables intelligent and profitable distribution decision making that reduces inventory levels and costs, improves customer service through superior product availability and faster throughput, and creates more agile, profitable and responsive operations.
The JDA Distribution-Centric Supply Chain suite enables you to:
◾ Create plans based on real-world execution constraints
◾ Agilely react to events with iterative planning and execution
◾ Reduce inventory, labor and transportation costs
◾ Leverage cloud for agility, visibility, consistency and return on investment
Delivering an execution constraint-aware planning system that creates executable plans, the JDA Distribution-Centric Supply Chain suite provides visibility into network-wide inventory and enables agile replanning when exceptions or disruptions occur during the execution cycle.
◾ Make intelligent and profitable distribution decisions based on real-time visibility into inventory, orders and events
◾ Improve on-time, in-full customer deliveries
◾ Create profitable operations and competitive advantage
This presentation is intended to provide an overview of various options for off-shoring activities mainly ones from the IT field to India.
It discusses Off-shoring maturity model (OMM) that allows a company to setup and manage the ODC successfully with the help of a competent partner like Sangsoft.
Dedicated Offshore Development Centers: a popular trend in outsourcingSoftheme
Presentation giving more insight into setting up an offshore dedicated development center: main features, benefits and flip sides, core setup steps, budget components, operational models, and many more.
Software Architecture Development Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Software Architecture Development Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/37YZdcO
Outsource Accounting Services & Bookkeeping Services India with latest software packages from Mindspace Outsourcing to enhance the business performance to clients.
From reactive to proactive - How Azur transformed a service helpdesk and boos...Azur Global
In this case study, you will see first hand how Azur worked with our client in dramatically boosting the customer satisfaction of their internal IT helpdesk. When Azur took over the helpdesk, it was plagued by improper incident escalation, significant backlog of incidents and impaired communication between the offshore helpdesk team and the client. Azur turned this around through a managed service model, a SLA driven approach and a delivery playbook that incorporated ITIL best practices and reliable ticketing system. The result? We helped our client increase their business revenues, attained scores in excess of 90% in customer satisfaction and reduced costs.
Follow these 7 habits to optimize your service delivery operations and processes.
This article was written by CSDP’s CEO, Jerry Edinger and it originally appeared in Field Technologies Magazine in February, 2013. The 7 Habits of Highly Effective People, published in 1989 by Stephen R. Covey, provides great insights, and many of the ideas in the book can be translated to field service. This presentation presents the 7 habits of highly successful field service organizations.
1. Deliver Proactive Service
Analytics can help by utilizing information gained from companies with the same products or profiles. This careful data analysis paired with proper use of your service lifecycle management software can uncover trends and ways to differentiate your service.
For example, say several companies experience a breakage with a certain machine component after the usage has reached a certain number of cycles. You know this component is expensive to replace, but that it can be repaired cheaper before it reaches maximum usage. Therefore, you can proactively service the machines with the problem component before it needs to be replaced.
2. Begin and End With Customer Feedback
Many companies collect customer feedback and some of them use the feedback to take care of immediate concerns. However, very few companies actually take their gathered feedback and bring it into their service lifecycle management system to analyze the data, take action, and close the loop with the customer.
By combining customer satisfaction, service, and operational information, companies are able to take immediate action on customer feedback and address underlying operational issues that may be adding cost or draining resources.
3. Prioritize Your Contract Renewals & Process
Many companies have warranty, contract, and other entitlement data in multiple systems that are not connected. It is imperative to connect those systems (watch case study video) or use a service lifecycle management solution that uses entitlements as the foundation of the system.
You can then put safeguards in place to be notified when a contract is due or send automatic invoices based on renewal dates, so your service organization will never miss a contract up for renewal again. And with contract information readily available, service staff can recognize out-of-contract and out-of-warranty circumstances.
4. Think Mobility
Your field technicians need to have access to your field service software while on-site in order to know the customer’s products and services purchase history. Armed with this information, technicians can do things like identify recurring service issues and recommend replacements or upgrades or have alerts sent to the sales/account manager about up-sell opportunities.
5. Understand Your Parts Inventory
6. Synergize Your People, Processes, and Technology
7. Sharpen Your Dispatch and Scheduling
Richard Niver Resume - Independent Workday Solutions Architect.
Contact Richard for Workday Payroll consultation and ongoing support.
Offering complete Workday Payroll support services. Maximize the value of your Workday system!
Business requirements gathering and analysis, design, configuration, user and data security, custom reporting, EIB integrations, business process improvement, and full production support.
Process Change Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Process Change Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/2SutHut
Shift Ahead- Your IT Resource Partner for NOC, Helpdesk, Telecom Infra, Remot...rajeebghosh
Shift Ahead is A Managed / IT Services / Staffing Solutions Provider with over a decade experience managing staffing resources for its clients who need extended office with competent flexible staffing which makes a business difference
Company backed by experience
Pioneering Management of US / European based Helpdesk / NOC/Monitoring Support services first time in India way back in 2006-07.
#NetworkOperations #CustomerService #TechnicalSupport #Cloud/Data Services
#ITInfraSupport #Analytics #EnterpriseRedev #WhiteLabel
Hi,
Immediate job openings for US International voice process in Neon Technosoft Pvt Ltd, at Vijayawada.
We are hiring for following positions:
1) Female HR-AM
Experience 5 years and above.
»Should have relevant experience in core HR
»Excellent communication skills in English.
»Able to do independently.
»Willing to work for 24/7
»Immediate Joining is an advantage.
2) Asst. Manager - IT & IS
Experience 3+ years and above.
»Should be Good at BPO Industry.
»Should have relevant experience.
»Excellent communication skills in English.
»Able to do independently.
»Willing to work for 24/7.
»Immediate Joining is an advantage.
3)BDM
Experience 5 years and above.
»Should be Good at BPO and IT projects
»Should have relevant experience
»Excellent communication skills in English.
»Able to do independently.
»Willing to work for 24/7
»Immediate Joining is an advantage.
4) CSAs 100 positions: 60(F) +40(M), 0 to 2 years experience.
Fresher’s can also apply
»Excellent communication skills in English.
»Willing to work for 24/7 shift.
»Good experience in International US voice process.
5) System Engineer
Experience 2 years and above.
» Manage and monitor all installed systems and infrastructure
» Install, configure, test and maintain operating systems, application software and system management tools
» Maintain security, backup, and redundancy strategies
» Liaise with vendors and other IT personnel for problem resolution
»Willing to work for 24/7 shift.
6) Network Engineer
Experience 2 years and above.
» Effective communication skills, both interactive and through documentation.
» In depth understanding of service provider routing & switching.
» Experience supporting both corporate end users and large scale applications
» Should have working & theoretical knowledge to handle & troubleshoot service provider multicast setup.
» Qualified Red Hat, CISCO Certification is an added advantage.
» Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
»Willing to work for 24/7 shift.
Address:
Neon Technosoft Pvt.Ltd,
Door No: 27-6-84,
Sri Krishna Estate,
2nd Floor, Prakasam Road,
Land Mark: RR Joints
Governorpet,
Vijayawada – 520002.
Andhra Pradesh, India.
Mail us at: careers@neontechnosoft.com
hr@neontechnosoft.com
info@neontechnosoft.com
Contact Person
Stanley (HR): 9100402005, 9100402008, 9100402009
Dedicated Offshore Development Centers: a popular trend in outsourcingSoftheme
Presentation giving more insight into setting up an offshore dedicated development center: main features, benefits and flip sides, core setup steps, budget components, operational models, and many more.
Software Architecture Development Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Software Architecture Development Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/37YZdcO
Outsource Accounting Services & Bookkeeping Services India with latest software packages from Mindspace Outsourcing to enhance the business performance to clients.
From reactive to proactive - How Azur transformed a service helpdesk and boos...Azur Global
In this case study, you will see first hand how Azur worked with our client in dramatically boosting the customer satisfaction of their internal IT helpdesk. When Azur took over the helpdesk, it was plagued by improper incident escalation, significant backlog of incidents and impaired communication between the offshore helpdesk team and the client. Azur turned this around through a managed service model, a SLA driven approach and a delivery playbook that incorporated ITIL best practices and reliable ticketing system. The result? We helped our client increase their business revenues, attained scores in excess of 90% in customer satisfaction and reduced costs.
Follow these 7 habits to optimize your service delivery operations and processes.
This article was written by CSDP’s CEO, Jerry Edinger and it originally appeared in Field Technologies Magazine in February, 2013. The 7 Habits of Highly Effective People, published in 1989 by Stephen R. Covey, provides great insights, and many of the ideas in the book can be translated to field service. This presentation presents the 7 habits of highly successful field service organizations.
1. Deliver Proactive Service
Analytics can help by utilizing information gained from companies with the same products or profiles. This careful data analysis paired with proper use of your service lifecycle management software can uncover trends and ways to differentiate your service.
For example, say several companies experience a breakage with a certain machine component after the usage has reached a certain number of cycles. You know this component is expensive to replace, but that it can be repaired cheaper before it reaches maximum usage. Therefore, you can proactively service the machines with the problem component before it needs to be replaced.
2. Begin and End With Customer Feedback
Many companies collect customer feedback and some of them use the feedback to take care of immediate concerns. However, very few companies actually take their gathered feedback and bring it into their service lifecycle management system to analyze the data, take action, and close the loop with the customer.
By combining customer satisfaction, service, and operational information, companies are able to take immediate action on customer feedback and address underlying operational issues that may be adding cost or draining resources.
3. Prioritize Your Contract Renewals & Process
Many companies have warranty, contract, and other entitlement data in multiple systems that are not connected. It is imperative to connect those systems (watch case study video) or use a service lifecycle management solution that uses entitlements as the foundation of the system.
You can then put safeguards in place to be notified when a contract is due or send automatic invoices based on renewal dates, so your service organization will never miss a contract up for renewal again. And with contract information readily available, service staff can recognize out-of-contract and out-of-warranty circumstances.
4. Think Mobility
Your field technicians need to have access to your field service software while on-site in order to know the customer’s products and services purchase history. Armed with this information, technicians can do things like identify recurring service issues and recommend replacements or upgrades or have alerts sent to the sales/account manager about up-sell opportunities.
5. Understand Your Parts Inventory
6. Synergize Your People, Processes, and Technology
7. Sharpen Your Dispatch and Scheduling
Richard Niver Resume - Independent Workday Solutions Architect.
Contact Richard for Workday Payroll consultation and ongoing support.
Offering complete Workday Payroll support services. Maximize the value of your Workday system!
Business requirements gathering and analysis, design, configuration, user and data security, custom reporting, EIB integrations, business process improvement, and full production support.
Process Change Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Process Change Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/2SutHut
Shift Ahead- Your IT Resource Partner for NOC, Helpdesk, Telecom Infra, Remot...rajeebghosh
Shift Ahead is A Managed / IT Services / Staffing Solutions Provider with over a decade experience managing staffing resources for its clients who need extended office with competent flexible staffing which makes a business difference
Company backed by experience
Pioneering Management of US / European based Helpdesk / NOC/Monitoring Support services first time in India way back in 2006-07.
#NetworkOperations #CustomerService #TechnicalSupport #Cloud/Data Services
#ITInfraSupport #Analytics #EnterpriseRedev #WhiteLabel
Hi,
Immediate job openings for US International voice process in Neon Technosoft Pvt Ltd, at Vijayawada.
We are hiring for following positions:
1) Female HR-AM
Experience 5 years and above.
»Should have relevant experience in core HR
»Excellent communication skills in English.
»Able to do independently.
»Willing to work for 24/7
»Immediate Joining is an advantage.
2) Asst. Manager - IT & IS
Experience 3+ years and above.
»Should be Good at BPO Industry.
»Should have relevant experience.
»Excellent communication skills in English.
»Able to do independently.
»Willing to work for 24/7.
»Immediate Joining is an advantage.
3)BDM
Experience 5 years and above.
»Should be Good at BPO and IT projects
»Should have relevant experience
»Excellent communication skills in English.
»Able to do independently.
»Willing to work for 24/7
»Immediate Joining is an advantage.
4) CSAs 100 positions: 60(F) +40(M), 0 to 2 years experience.
Fresher’s can also apply
»Excellent communication skills in English.
»Willing to work for 24/7 shift.
»Good experience in International US voice process.
5) System Engineer
Experience 2 years and above.
» Manage and monitor all installed systems and infrastructure
» Install, configure, test and maintain operating systems, application software and system management tools
» Maintain security, backup, and redundancy strategies
» Liaise with vendors and other IT personnel for problem resolution
»Willing to work for 24/7 shift.
6) Network Engineer
Experience 2 years and above.
» Effective communication skills, both interactive and through documentation.
» In depth understanding of service provider routing & switching.
» Experience supporting both corporate end users and large scale applications
» Should have working & theoretical knowledge to handle & troubleshoot service provider multicast setup.
» Qualified Red Hat, CISCO Certification is an added advantage.
» Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
»Willing to work for 24/7 shift.
Address:
Neon Technosoft Pvt.Ltd,
Door No: 27-6-84,
Sri Krishna Estate,
2nd Floor, Prakasam Road,
Land Mark: RR Joints
Governorpet,
Vijayawada – 520002.
Andhra Pradesh, India.
Mail us at: careers@neontechnosoft.com
hr@neontechnosoft.com
info@neontechnosoft.com
Contact Person
Stanley (HR): 9100402005, 9100402008, 9100402009
A report file is an output file having sequential organization. A report file has a file description entry containing a REPORT clause. The content of a report file consists of records that are written under control of the RWCS.
At Gunaatita, we are a trusted Microsoft BizSpark startup end-to-end Software solutions & Web development Company that provides excellent services in Enterprise mobility solutions, Software product engineering, Content Management System, CRM and Mobile applications using Java & .Net Technologies. We are committed to provide great value to our customers as a trusted offshore partner with our experience and expertise in cutting edge technology and highly process oriented execution.
Our main services include:
. Website Design and Development
. Enterprise Portal Development
. Mobile App Development (Android)
. E-commerce Solutions
. Service API development
NIPPON DATA SYSTEMS LIMITED is a provider of IT enabled business solutions which provide our clients competitive business advantage. We partner with our customers to deliver business solutions to their satisfaction and help them ‘Live Your Enterprise Potential™’. We take pride in conducting business with the highest degree of ethics and treat each transaction with fairness and honesty.
For us client satisfaction is our ONLY measure of success.
Since the time NDS was established in 1994, we have built a solid foundation of success on which we continue grow. We specialize in solving your business problems by harnessing technology and applying them for developing and implementing customized and standard information systems. Over the years our professionals have encountered and conquered complex problems relating to various business needs.
Our Industry specific NEWTON solutions help clients afford Enterprise Resource planning that can be implemented faster than any other solution and provides lowest cost of Total Ownership
www.nippondata.com
2. |
About Ingenious-Talents
Ingenious- Talents is a customer-centric technology firm offering key
services in the areas of Database Management & services, Software
Development, Mobile Apps & Web Development
Our combination of Business Strategy and IT Knowledge makes
technology an asset for your business
Our services are best in class at competitive rates and our reliable team
of professionals is from various backgrounds with utmost domain &
subject knowledge
3. |
Services We Offer
Web Development & Design
Mobile Apps Development
Software Development
Database Support
4. |
We just don’t design website, we actually craft your presence
in the internet with ultimate and rich look design
Our expertise; Designing, Re-designing, Development,
Responsive & Adaptive site work, Web Application, e-
Commerce Portal, API Integration and more…
In today’s world internet is omnipresent and opportunities
are Wide. Every business requires a website that is
effectively enabled with specific features customized for
respective business processes
“Ingenious- Talents” is at your service to provide
an effective website and the technologies used by our
experts include PHP, Joomla, Magento and more...
Uncommon creativity and innovative ideas help us to deliver
quality as a habit in fastest turnaround time and retain
satisfaction policy
Web Development
5. |
Mobile Apps Development
We deliver tailor made solutions to suit individual needs and
offer end to end solutions for mobility, right from helping
define objectives to development, integration and deployment
across the organization
We have the ability to work within your existing IT systems and
framework thereby minimizing the investment required whilst
maximizing resource utilization and potential
We have the ability to take on any challenge and deliver
pertinent solutions within the defined boundaries of budget,
scale and time
Advantages of our Mobility Management
Real-time updates and excellent decision making, management
and customer service capability
Increased work force productivity
Shift from device level policies to application level policies,
thereby providing better management control over mobile
devises
Assured privacy and data security
6. |
Software Development
We provide a Structured Information Processing and
Delivery Framework in creating strategic clarity as you
seek to drive innovation and growth
Our comprehensive suite of Software Development
services delivers an End-to-End solution that addresses
the four critical elements of business operations:
Business, People, Process and IT
Our software development expertise encompasses a
broad gamut of languages and platforms including Java,
.Net, Python and more
Our efforts are to help Leading Global Organizations
break down information silos and barriers across the
enterprise and power ahead in the face of constant
uncertainty
Our solutions are based on perfect planning and
disciplined execution, thereby helping you strike the right
balance between business and IT needs
7. |
Odoo- Advantages
Odoo is smart, beautiful and easy to use
More than 100 Modules (HR, Payroll, Manufacturing, PM, CRM and more
No license cost for Modules for ANY no of Users
Built on Secured and Advanced Language PYTHON and Database POSTGRE SQL
Web client and its rich application interface, each user will find his preferred way of using Odoo
Extreme flexibility and simplicity makes it as the fastest ERP to implement on the market
In Odoo, all migrations and upgrades are fully automated. With the module system you can install
new features on a running environment
Odoo boasts the following indispensable features
Integrated Workflow Management
Powerful Report Designer
Dashboards for every user
Can be hosted on Cloud Servers to reduce the investment on Hardware
9. |
Quality Checks- Software Development (Continued)
• We follow Agile Model for SDLC in order to
ensure success in the process of software
development
• We define qualities and quality goals
operationally relative to the project and the
organization. Our team evaluates the quality of
the process and product relative to the specific
project and organizational goals
• We combine Technical and Managerial solution
for better quality process and delivery
• Our Key technologies include Modeling,
Measurement and Reuse of processes,
products, and other knowledge relevant to the
business
10. |
Completeness (Which part of the needed features are actually implemented)
Asking users (How does the user feel about the software)
Metrics: Code reviews, Proper testing & Fine-Tuning
Bug detection: Using Bug detection rate and fixing them
Quality Check &Testing
11. |
Any Flavor; Oracle, MS SQL, Mongo DB and more
Expert Remote DB Team of Ingenious- Talents provides
help to off-shore SQL Server DBA for solving every error
with precautionary steps and issue Management
documentation
Our DBA Service gives you access to the expertise and
skill-sets of our entire DBA team for a low monthly fee.
This service allows you to achieve a high-level of support
without the high-level prices
Quantify the expected measurable benefits, qualitatively
describe, as precisely as possible, the anticipated
intangible benefits
Our Technical support includes; Disaster Recovery,
Performance Tuning, Network & Troubleshooting, Space
& Security Management and more…
Database Support
12. |
Platinum Class support
24/7/365 days support - Guaranteed database support with guaranteed response time
We Deploy team of Subject Matter Experts
Quick turnaround time in resolving issues
Maximum of 10 minutes to acknowledge the request and initiate working
Services include long term or as required for sick leave, holiday leave or any other form of client's staff
unavailability
E.g. If one of the client's staff is going on a planned/unplanned leave while important delivery is on due, the client can
approach Ingenious Talents to provide support for that specific duration of time.
Gold Class Support
24/7/365 days support - Guaranteed database support
We Deploy team of experienced DBA's
Maximum of 20 minutes to acknowledge the request and initiate working
Services include long term or as required for sick leave, holiday leave or any other form of client's staff
unavailability
Silver Class Support
9 hours shift as agreed with the client
Up to 1 hour to acknowledge the mail and initiate working
Covers any kind of database support
Support Types and Benefits
Process Flow- Database Support (Continued)
13. |
Service Level Agreement
Day-to-Day: All day-to-day service requests should be sent to
the group mail ID (or) a ticket should be raised on client's
ticketing tool and assign it to the group created with
Ingenious-Talents
Production: For any production critical or production down
situations, contact 24*7 support number <123456>, explain
the situation and ask the DBA to join the bridge call. DBA will
join the call within 15 minutes. If there is no-response from the
DBA on-call, then you can always follow the escalation matrix
and would definitely have a person to attend the situation
Non-Production/Project Related: Support for Non-
production/project related activities are handled in the same
manner as day-to-day activities. For any off-hour non-
production situation that may require urgent DBA support,
clients should work with DBA Lead/Manager to determine if
the situation is critical enough to request additional services,
and if so, the manager would assign a resource to attend the
request
Process Flow- Database Support (Continued)
14. |
Process Flow- Database Support (Continued)
User should contact the Ingenious-Talents via e-mail/ticket/call with
requests/questions or issues. We would raise a ticket on behalf of the user or the
user can directly create a ticket and assign to our team.
The DBA on-call resource will work through request with user, updating the ticket
accordingly.
Any requests that require any type of development/project work, the DBA
resource will respond with details for development/project efforts required and
will include time estimates. (Cost will be worked out with the DBA Manager/Lead)
DBA resource will adhere to the strict timelines and once request is completed
will send the final e-mail to the user for validation and feedback.
Once the validation is completed, the ticket/request would be closed.
NOTE: For tasks like DB Migration/Upgrade the cost and timeline should be agreed with the
DBA Lead/Manager before assigning the ticket/request.
Service Procedure Process
15. |
Process Flow- Database Support (Continued)
Service Procedure- Expectations
DBA team will respond to all requests initially within 1-2 business days
If no initial response within three days of actual request, user should escalate
to the Head of Operations for “Ingenious-Talents”
User and DBA resource will negotiate due dates and complete requests by
due dates
Users will let DBA team know if they are able to resolve/answer their
issue/question on their own, so that Ingenious-Talents DBA resource doesn't
continue to spend time on an issue/question
Weekly Status update call to discuss on Pending tickets, Resolved tickets,
Problem ticket management & Change Requests
Monthly Call with Etairos Consulting and it’s client to discuss on feedbacks,
service improvement
For urgent, production down issues, users should contact Ingenious-Talents
24*7 support number, explain the situation and ask for the DBA to join the
call
16. |
Engagement Models
Retainer
Get dedicated Expert Engineers, DB
Administrators 9 hours a day on a monthly basis
Work Monitoring through weekly timesheets
Reporting frequency as suggested by clients
Extensions of the retainer engagement if
required, based on mutual consent
No separate billing for project management hours
SLA Based
Complete openness & No hidden fees
Reinforcement of provider’s ability to offer
flexibility engagements & teams
No separate billing for project management hours
Regular timesheets
Pay as you go
17. |
Contact Us
Corporate Address
#30, Appu (M) St, Broadway, Chennai,
India. Zip: 600001
For support:
Email: support@ingenious-talents.com
Phone: 1 (646)-693-7113
17