This document provides an overview of Ingenious-Talents, a technology firm offering services such as web development, mobile app development, software development, and database support. It describes the company's customer-centric approach and combination of business strategy and IT knowledge. Services offered include web design, mobile app creation, software development using languages like PHP and Java, and database support for systems like Oracle, MS SQL, and MongoDB. The company uses agile methodologies like Scrum and focuses on quality through practices like code reviews and testing. It provides database support through different engagement models and aims to deliver high-quality, competitive solutions.

1. |
Corporate Presentation
Creating Sustainable Enterprise Solutions

2. |
About Ingenious-Talents
Ingenious- Talents is a customer-centric technology firm offering key
services in the areas of Database Management & services, Software
Development, Mobile Apps & Web Development
Our combination of Business Strategy and IT Knowledge makes
technology an asset for your business
Our services are best in class at competitive rates and our reliable team
of professionals is from various backgrounds with utmost domain &
subject knowledge

3. |
Services We Offer
Web Development & Design
Mobile Apps Development
Software Development
Database Support

4. |
We just don’t design website, we actually craft your presence
in the internet with ultimate and rich look design
Our expertise; Designing, Re-designing, Development,
Responsive & Adaptive site work, Web Application, e-
Commerce Portal, API Integration and more…
In today’s world internet is omnipresent and opportunities
are Wide. Every business requires a website that is
effectively enabled with specific features customized for
respective business processes
“Ingenious- Talents” is at your service to provide
an effective website and the technologies used by our
experts include PHP, Joomla, Magento and more...
Uncommon creativity and innovative ideas help us to deliver
quality as a habit in fastest turnaround time and retain
satisfaction policy
Web Development

5. |
Mobile Apps Development
 We deliver tailor made solutions to suit individual needs and
offer end to end solutions for mobility, right from helping
define objectives to development, integration and deployment
across the organization
 We have the ability to work within your existing IT systems and
framework thereby minimizing the investment required whilst
maximizing resource utilization and potential
 We have the ability to take on any challenge and deliver
pertinent solutions within the defined boundaries of budget,
scale and time
Advantages of our Mobility Management
Real-time updates and excellent decision making, management
and customer service capability
Increased work force productivity
Shift from device level policies to application level policies,
thereby providing better management control over mobile
devises
Assured privacy and data security

6. |
Software Development
We provide a Structured Information Processing and
Delivery Framework in creating strategic clarity as you
seek to drive innovation and growth
Our comprehensive suite of Software Development
services delivers an End-to-End solution that addresses
the four critical elements of business operations:
Business, People, Process and IT
Our software development expertise encompasses a
broad gamut of languages and platforms including Java,
.Net, Python and more
Our efforts are to help Leading Global Organizations
break down information silos and barriers across the
enterprise and power ahead in the face of constant
uncertainty
Our solutions are based on perfect planning and
disciplined execution, thereby helping you strike the right
balance between business and IT needs

7. |
Odoo- Advantages
 Odoo is smart, beautiful and easy to use
 More than 100 Modules (HR, Payroll, Manufacturing, PM, CRM and more
 No license cost for Modules for ANY no of Users
 Built on Secured and Advanced Language PYTHON and Database POSTGRE SQL
 Web client and its rich application interface, each user will find his preferred way of using Odoo
 Extreme flexibility and simplicity makes it as the fastest ERP to implement on the market
 In Odoo, all migrations and upgrades are fully automated. With the module system you can install
new features on a running environment
 Odoo boasts the following indispensable features
 Integrated Workflow Management
 Powerful Report Designer
 Dashboards for every user
 Can be hosted on Cloud Servers to reduce the investment on Hardware

8. |
Our Business Methodologies
PRODUCT OWNER SCRUM MASTER TEAM MEMBER STAKE HOLDER

9. |
Quality Checks- Software Development (Continued)
• We follow Agile Model for SDLC in order to
ensure success in the process of software
development
• We define qualities and quality goals
operationally relative to the project and the
organization. Our team evaluates the quality of
the process and product relative to the specific
project and organizational goals
• We combine Technical and Managerial solution
for better quality process and delivery
• Our Key technologies include Modeling,
Measurement and Reuse of processes,
products, and other knowledge relevant to the
business

10. |
 Completeness (Which part of the needed features are actually implemented)
 Asking users (How does the user feel about the software)
 Metrics: Code reviews, Proper testing & Fine-Tuning
 Bug detection: Using Bug detection rate and fixing them
Quality Check &Testing

11. |
Any Flavor; Oracle, MS SQL, Mongo DB and more
Expert Remote DB Team of Ingenious- Talents provides
help to off-shore SQL Server DBA for solving every error
with precautionary steps and issue Management
documentation
Our DBA Service gives you access to the expertise and
skill-sets of our entire DBA team for a low monthly fee.
This service allows you to achieve a high-level of support
without the high-level prices
Quantify the expected measurable benefits, qualitatively
describe, as precisely as possible, the anticipated
intangible benefits
Our Technical support includes; Disaster Recovery,
Performance Tuning, Network & Troubleshooting, Space
& Security Management and more…
Database Support

12. |
Platinum Class support
 24/7/365 days support - Guaranteed database support with guaranteed response time
 We Deploy team of Subject Matter Experts
 Quick turnaround time in resolving issues
 Maximum of 10 minutes to acknowledge the request and initiate working
 Services include long term or as required for sick leave, holiday leave or any other form of client's staff
unavailability
E.g. If one of the client's staff is going on a planned/unplanned leave while important delivery is on due, the client can
approach Ingenious Talents to provide support for that specific duration of time.
Gold Class Support
 24/7/365 days support - Guaranteed database support
 We Deploy team of experienced DBA's
 Maximum of 20 minutes to acknowledge the request and initiate working
 Services include long term or as required for sick leave, holiday leave or any other form of client's staff
unavailability
Silver Class Support
 9 hours shift as agreed with the client
 Up to 1 hour to acknowledge the mail and initiate working
 Covers any kind of database support
Support Types and Benefits
Process Flow- Database Support (Continued)

13. |
Service Level Agreement
 Day-to-Day: All day-to-day service requests should be sent to
the group mail ID (or) a ticket should be raised on client's
ticketing tool and assign it to the group created with
Ingenious-Talents
 Production: For any production critical or production down
situations, contact 24*7 support number <123456>, explain
the situation and ask the DBA to join the bridge call. DBA will
join the call within 15 minutes. If there is no-response from the
DBA on-call, then you can always follow the escalation matrix
and would definitely have a person to attend the situation
 Non-Production/Project Related: Support for Non-
production/project related activities are handled in the same
manner as day-to-day activities. For any off-hour non-
production situation that may require urgent DBA support,
clients should work with DBA Lead/Manager to determine if
the situation is critical enough to request additional services,
and if so, the manager would assign a resource to attend the
request
Process Flow- Database Support (Continued)

14. |
Process Flow- Database Support (Continued)
 User should contact the Ingenious-Talents via e-mail/ticket/call with
requests/questions or issues. We would raise a ticket on behalf of the user or the
user can directly create a ticket and assign to our team.
 The DBA on-call resource will work through request with user, updating the ticket
accordingly.
 Any requests that require any type of development/project work, the DBA
resource will respond with details for development/project efforts required and
will include time estimates. (Cost will be worked out with the DBA Manager/Lead)
 DBA resource will adhere to the strict timelines and once request is completed
will send the final e-mail to the user for validation and feedback.
 Once the validation is completed, the ticket/request would be closed.
NOTE: For tasks like DB Migration/Upgrade the cost and timeline should be agreed with the
DBA Lead/Manager before assigning the ticket/request.
Service Procedure Process

15. |
Process Flow- Database Support (Continued)
Service Procedure- Expectations
 DBA team will respond to all requests initially within 1-2 business days
 If no initial response within three days of actual request, user should escalate
to the Head of Operations for “Ingenious-Talents”
 User and DBA resource will negotiate due dates and complete requests by
due dates
 Users will let DBA team know if they are able to resolve/answer their
issue/question on their own, so that Ingenious-Talents DBA resource doesn't
continue to spend time on an issue/question
 Weekly Status update call to discuss on Pending tickets, Resolved tickets,
Problem ticket management & Change Requests
 Monthly Call with Etairos Consulting and it’s client to discuss on feedbacks,
service improvement
 For urgent, production down issues, users should contact Ingenious-Talents
24*7 support number, explain the situation and ask for the DBA to join the
call

16. |
Engagement Models
Retainer
 Get dedicated Expert Engineers, DB
Administrators 9 hours a day on a monthly basis
 Work Monitoring through weekly timesheets
 Reporting frequency as suggested by clients
 Extensions of the retainer engagement if
required, based on mutual consent
 No separate billing for project management hours
SLA Based
 Complete openness & No hidden fees
 Reinforcement of provider’s ability to offer
flexibility engagements & teams
 No separate billing for project management hours
 Regular timesheets
 Pay as you go

17. |
Contact Us
Corporate Address
#30, Appu (M) St, Broadway, Chennai,
India. Zip: 600001
For support:
Email: support@ingenious-talents.com
Phone: 1 (646)-693-7113
17

18. |
Q & A