This document provides information on energy balance, types of buildings, energy conservation methods, heating and cooling systems, renewable energy sources, and tariff systems for electricity, natural gas, water, and heating energy. It discusses the typical sources of heat gains and losses in buildings and how they are distributed (e.g. walls account for 21% of heat losses). It also describes different residential and commercial building types and various envelope and system strategies to improve energy efficiency. Finally, it outlines the rate structures and billing approaches for various utility services in residential and commercial sectors.