This document provides a summary of Kenneth D. Sloan Jr.'s professional experience and qualifications. He has over 20 years of experience in roles such as Executive Administrator, Sales, Customer Service, and Operations Supervisor. His background demonstrates expertise in office management, sales, customer support, and communications.

1. Kenneth D. Sloan Jr.
7278 S NC Hwy 150
Lexington, NC 27295
617.686.8268 KennethDSloan@gmail.com
SUMMARY
An experienced, disciplined and organized Administrator, Sales, Customer Service,
professional with demonstrable expertise.

Executive Administrator – Office Manager, daily office operations, including travel and
accommodations, as well as the liaison between account executives, customers and upper
management.
Sales – Created the telesales operation contributing to overall company revenue.
Customer Service – Support retail, wholesale customers and field sales force.
Communications – Deliver sales and support communications to field and customers.
PROFESSIONAL EXPERIENCE
Convergys/OnStar, Charlotte, NC
Inbound Sales Advisor, 2016-Present
 Received Inbound Sales Call from new and current Subscribers, maintaining their
accounts, thru Sales Thru Service, verses Contractional Selling.
 Renewed existing plans, quantified their existing plans, offered new plans to meet
their current needs, including WiFi Data.
 Maintained 95% or higher Monthly Score Card for meeting all Goal Metrics, to
earn Commission on a Monthly basis.
Mendez & Associates Insurance, Pembroke Pines, FL
Certified Professional Service Representative, 440 License, 2015-2015
 Initiated all Evidence of Insurance and prepared necessary documents for all
Closing of Properties, following up with the Title Companies for actual Closing
Dates and preparing Insurance Binders once the Closing has taken place.
 Sending all new Insurance Policies, via Docusign, to be signed by the Insured.
 Uploading signed Policies into their perspective Carriers Websites, following
their guidelines, including necessary documents, 4pt. Inspections, Wind
Mitigations, etc. for the necessary credits to be applied to their Policies.
 Worked with 23 different Insurance Carries, following their strict guidelines for
uploading and initiating new and renewal Policies.
 Cross-trained in Billing procedures, Compliance and using the RCE to qualify
new Policies using guidelines for all Insurance Companies.
FaceBank International, Weston, FL
Operations Supervisor, 2010-2013
 Responsible for the management of confidential code words for wire transfer
processing with the Federal Reserve Bank of New York.
 Responsible for the processing of all incoming and outgoing wire transfers, thru
the Federal Reserve Bank and correspondent banks.
 Communicate with the Federal Reserve Bank for problem resolution.

2.  Responsible for check deposit and clearing (FedForward).
 Instrumental in implementing a new internal procedure of offering checks to
customers, per their request only, thus saving the company revenue.
Silvestri, Beverly, MA, 2000-2009
Executive Administrator, 2006-2009
 Assisted the General Manager in daily office operations.
 Collaborated with the Product Development Team in developing new product
lines for both seasonal and everyday collections.
 Attended quarterly Gift Markets, working, hands on, with wholesale buyers, to
determine which product lines, would best suite their retail stores.
 Increased sales with the use of product knowledge and customer service skills.
 Maintained existing relationships with current customers by offering solutions to
any operational issues or special orders for custom products.
Silvestri, East Boston MA
Telesales Manager, 2003-2006
 Generated sales revenue of over $1,000,000 by covering open territories while
maintaining customer care relationships.
 Addressed product knowledge questions, with both customer service and credit
departments, about new product introductions, as well as existing programs and
inventory.
 Communicated with the sales team, all incoming sales leads for their territory,
which resulted in new business.
 Maintained relationships with existing and new customers until their Territory
Manager position was filled.
 Coordinated with Key Account Mangers, product information, compliance issues,
and the manual processing of all new orders.
 Rectified all pricing/quantity validation holds on incoming orders by either
approving or changing any discrepancies and releasing the order for processing.
Silvestri, Atlanta, GA, East Boston, MA
Customer Service Supervisor, 2000-2003
 Facilitated the expansion of a new customer service and order entry department in
the Atlanta showroom, by leading a team of four members.
 Maintained excellent customer care service to all customers as well as Territory
Managers.
 Processed all incoming orders, changes to orders, return authorizations, and
credits while fielding phone calls, in a timely manner.
 Motivated team members with weekly incentives during our peak operating times.
EDUCATION
Art Institute of Atlanta
A.A. Landscape Design