Jonathan Swift has over 10 years of experience in hotel and hospitality management, including roles as Front Office Manager, Assistant General Manager, and Department Manager. He has a track record of achieving top customer satisfaction ratings and awards. Swift's expertise includes daily operations, team training and management, customer service, budgeting, and administrative tasks. He holds an Associate's degree in Business Administration and is proficient in Microsoft software.

1. JONATHAN SWIFT
10176 PARKMEADOW DR | Lone Tree CO 80124 (720) 933-8229 |
sledneckrmx@gmail.com
SUMMARY OF QUALIFICATIONS
Experience in:
Daily Business Operations and Administration  Team Training and Management  Departmental Management
Customer Service and Ongoing Support  Quality Controls and Assurance  Issue Resolution
Record keeping and Reporting  Budgeting and Finances  Special Projects  General Maintenance
CURRENT AND RECENT EXPERIENCE
Correctional Officer, Wyoming State Penn
Administrative Assistant, Property Tax Advisors (Aurora, Co)
1/5/2015 – 7/1/2015 (Temp job)
 Assist in office by handling various administrative tasks
Customer Service Trainer, Creative Treatment Options (Denver, Co)
11/2014 - Present
 Train employees on proper customer service techniques and behaviors
Front Office Manager, Homewood Suites by Hilton (Lakewood, CO) Transferred from Hampton Inn
2/2013 – 9/2014
 Hired, trained, and supervised the staff. Mentored team members on best practices for sales and service.
Developed schedules for multiple shifts. Held daily meetings to provide the team with updates and
information. Assisted with Human Resource functions such as employee orientation, payroll, performance
reviews, and annual raises.
 Led the hotel to achieve the #1 ranking on Trip Advisor and become an award-winning hotel by JD Power.
 Planned, coordinated, and managed teams and operations for the front desk and the hotel restaurant to
ensure outstanding customer service.
 Worked directly with customers to assist with arrivals, hotel services, and departures.
 Regularly reviewed and negotiated contracts with vendors to obtain quality goods at competitive prices.
 Obtained a liquor license to purchase alcohol for the restaurant.
Assistant General Manager, Hampton Inn by Hilton (Lakewood, CO) Transferred to Homewood Suites
9/2011 – 2/2013
 Supported the General Manager in all areas of operations, from team training and management to daily
business operations and finances.
 Managed front office teams of up to 25 employees and all front office activities. Served as a primary point
of contact for questions and issues.
 Prepared daily reports as well as reports on taxes and budgets. Assisted in the development and continual
monitoring of the budget to maximize revenue while minimizing expenses.
 Participated in sales meetings to discuss sales strategies that improve occupancy levels and revenue.
 Regularly reviewed inventory levels and ordered supplies as needed.
Department Manager, Holiday Inn (Lakewood, CO)

2. 3/2008 – 9/2011
 Oversaw all aspects of sales, service, and business operations for the Executive Lounge.
 Built solid working relationships with customers to encourage loyalty and repeat business. Managed the
entire service cycle, from initial ordering of meals to food prep, quality checks, and delivery.
EDUCATION
Associate of Arts Degree in Business Administration/Management | Arapahoe Community College | 2012
TECHNICAL SKILL SET
Microsoft Windows and Microsoft Office including Word and PowerPoint