Michael J. De Armas
Cary, IL 60013
224-247-3085
dearmas.michaelj@gmail.com
linkedin.com/in/michael-j-de-armas
CLIENT SPECIALIST
CAREER SUMMARY
Unique ability to create efficient teams of customer service personnel in fast-paced environments that can multitask and be proactive while problem-solving and following industry business standards.
Areas of expertise include:
• Training, Coaching, and Mentoring
• Quality Control and Assurance
• Procedure Implementation
• Order Entry and Processing
• Conversational Spanish
• Administrative Support
• Process Development
• Team Collaboration
• Conflict Resolution
• Product Inspection
• Client Support
• MS Word, Excel, Outlook
Michael J. De Armas
Cary, IL 60013
224-247-3085
dearmas.michaelj@gmail.com
linkedin.com/in/michael-j-de-armas
CLIENT SPECIALIST
CAREER SUMMARY
Unique ability to create efficient teams of customer service personnel in fast-paced environments that can multitask and be proactive while problem-solving and following industry business standards.
Areas of expertise include:
• Training, Coaching, and Mentoring
• Quality Control and Assurance
• Procedure Implementation
• Order Entry and Processing
• Conversational Spanish
• Administrative Support
• Process Development
• Team Collaboration
• Conflict Resolution
• Product Inspection
• Client Support
• MS Word, Excel, Outlook
I Disturbi specifici dell'apprendimento (DSA) costituiscono un'area di interesse clinico nella quale si è realizzato negli ultimi trent'anni un importante avanzamento delle conoscenze, grazie ai numerosi contributi derivati dalla ricerca scientifica e dall'affinamento delle tecniche di indagine diagnostica.
Questo ha comportato per gli specialisti che se ne occupano (psicologo, neuropsicologo, logopedista) oltre alla necessità di avere orientamenti chiari sulla diagnosi, anche un processo di comprensione delle caratteristiche del bambino, che guidi alla costruzione di un progetto per la crescita delle sue competenze pensato sulle sue specifiche attitudini.
Progetto nel quale deve essere inclusa anche la famiglia che vive, con il bambino, un profondo senso di inadeguatezza e di ansia.
انواع المخاطر:
بعض المخاطر تعتبر بسيطة وتتلاشى ولا تؤثر على سير المشروع.
بعض المخاطر يتطور ليتحول إلى مشكلة لها ابعادها ويجب وضع خطة لإصلاحها سريعا.
نسبة قليلة من المخاطر تتحول إلى أزمات قد تعصف بالمشروع بالكامل.
الهدف من دراسة إدارة المخاطر هو التأكيد على أن النوع الثالث يمكن أن يتلاشى تماما عندما يتم التخطيط الجيد له من قِبل إدارة المخاطر. إذن الهدف هو وضع أنسب سياسة لمواجهة الخسائر المتوقعة بأقل تكاليف ممكنة.
إدارة المخاطر:
إن إدارة المخاطر هي مجال التوصل لمنع الخطر، والتقليل من حجم الخسائر عند حدوثه، والعمل على عدم تكراره بدراسة أسباب حدوث كل خطر لتلافيه مستقبلا، كما تمتد إدارة المخاطر إلى تدبير الأموال اللازمة لتعويض المشروع عن الخسائر التي تحدث حتى لا يتوقف عن العمل والإنتاج، وأصبح القائمون على إدارة أى مشروع يهتمون إلى حد بعيد بدراسة تكاليف إدارة المخاطر.
ويتولى عادة هذه الوظيفة شخص يسمى مدير المخاطر. وتنحصر وظيفة مدير المخاطر فيما يلي:
1) اكتشاف المخاطر الخاصة بكل نشاط على حدة سواء كان هذا النشاط لفرد أو لمشروع.
2) تحليل كل خطر من المخاطر التي تم اكتشافها ومعرفة طبيعته ومسبباته وعلاقته بالمخاطر الأخرى.
3) قياس درجة الخطورة واحتمال حدوث الحادث وتقدير حجم الخسارة.
4) اختيار أنسب وسيلة لإدارة كل من المخاطر الموجودة لدى الفرد أو المشروع حسب درجات الأمان والتكلفة اللازمة.
To utilize and implement my work related experiences of demonstrated leadership,
organization, and critical thinking with excellent communication skills, customer service, and hard work ethic. Maintain a team player mentality to improve all working relationships. Showcase the ability to become a valuable asset to any part of the company by relying on my strong skills.
1. 1
Ann Marie Meikle
Annmeikle12@gmail.com
8025 Baymeadows Circle E. Apt 805
Jacksonville, FL 32256
954-260-5201
Highly motivated, goal-oriented, self-starter seeking a position within an organization, which will enable
me to utilize my skills and support personal growth.
Extensive years of experience in office administration,
customer service, and accounting
Strengths include workplace organization, attention to
detail, punctuality, and the ability to work effectively in
diverse environment.
SUMMARY OF QUALIFICATIONS
Affordable Home Health Care, Fort Lauderdale, Florida
October 2012-November 2016
Certified Health Professional
Evaluate patient’s behavior, cognitive and physical abilities.
Administer care and medication as prescribed/outlined.
Provides daily report for each patient.
Update and record medical chart
Ensure the patient’s safety and well-being.
Bar John’s Industrial Supplies Ltd., Kingston, Jamaica
September 2009-February 2010
Customer Service Representative
Review sales orders/proposals.
Review inventory, lead time and fulfill orders for on-time deliveries.
Execute pro-forma invoice.
Collaborate with shipping, dispatch, and inventory clerk, etc.
Provide open order reports for management review
Follow up and review customer complaints, resolved in a timely fashion.
Consistently ensured customer satisfaction
Aunt Vie’s Manufacturing, Ltd. (Food Condiments) Kingston, Jamaica
October 2004-September 2009
General Manager
Direct report to Chief Executive Officer
Managed Plant’s employees
Responsible for reserving conference rooms, assist in plant’s safety events
Collaborate with Materials Handler, Logistics, Warehouse, etc.
Created process for effective dispatching and delivery of customer orders
Prepared and disseminate bi-weekly payroll checks
Source, negotiate and purchased raw materials for production, and oversee warehouse operations
Accounts receivables, Accounts Payables
Liaise with customers, suppliers for feedback
Interviewed and evaluated potential employees for hire.
Provided profit and loss documentation.
Trained new employees.
OBJECTIVE
Top rated performance reviews for
outstanding work ethics
Trained and experienced Safety, CPR,
familiar with OSHA workplace
regulations
EMPLOYMENT HISTORY
2. 2
Desonnel Distributors Ltd. Kingston, Jamaica
July 1998- September 2004
Company Administrator
Direct Report to General Manager
Managed front office employees
Generated proposals.
Supervised outflow of deliveries and merchandize
Administer company’s finances
Develop marketing tools for monthly promotional activities
Consistently ensured customer satisfaction.
Preparation of invoices
Digital Computer Systems, Kingston, Jamaica
May 1996-June 1998
Administrative Assistant
Execute administrative duties as required
Opened and closed the branch office on a daily basis.
Maintained cash control.
Prepared invoices and checks as required
Provides reports on all accounts department.
Prepares meeting room, collaborate with other employees to effectively book room to prevent overlap
PROFESSIONAL SKILLS
Proficient in Microsoft Excel, Word, Outlook and Lotus Notes.
Proficient in Quick Books Pro.
EDUCATION
Jamaica School of Business Scott’s Skills Centre (Ohio, USA) St. Catherine High