This document is a resume for Jo Marisse Murphy Prado providing her contact information, professional profile, core competencies, work experience, trainings and seminars, educational background, and personal details. She has over 4 years of experience in customer service and administrative roles in hotels and business centers in Dubai. Her skills include Microsoft Office, reporting, administrative writing, process management, and internet applications.

1. JO MARISSE MURPHY PRADO
Dubai, UAE
+971 505794631 / 052-5840615
jomarisse_prado@yahoo.com
Professional Profile
 A goal driven, having a highly competitive relation among others.
 Flexible and can work under pressure, excelling while working in highly motivational group.
 Having an excellent interpersonal communication and organizational skills with an ability to
work and lead a group of individuals of different nationality
 Can do’ attitude
Core Competencies
Costumer Relation: Serving customer satisfaction, delivering hospitality and dealing
with different profile of people.
: Meets specific customer service performance standards.
: Identify and handle customer request completely and accurately.
Administrative : Sorting, filling and encoding of documents as well as handling phone
calls.
: Excellent English communication skills (verbal and written)
: Computer Proficient (Internet and Microsoft Office).
WORK EXPERIENCE
Receptionist
York International Hotel Dubai UAE
September 21, 2014 up to present
 Greet customers pleasantly, Check out and check in room to guest, deal with queries from the public and
customers, answer telephone, screen and direct calls ,verify customers credit and establish how the
customer will pay for accommodation, advise housekeeping staff when rooms have been vacated and are
ready for cleaning.
Customer Service Assistant
November 16, 2013- July 15, 2014
Fisher Business Center Clothers Asia Corporation
 Process transactions involving bills payment, remittance, application services and other feature
products and services, accountable for the inventory of products, makes deposit slips and ensure the
high quality of customers’ services
Administrative Works
 Administrative Clerk
Commission on Election Local Absentee Voting
February 15, 2013 to September 15, 2013

2.  Administrative Clerk III
Jose R. Reyes Memorial Medical Center
July 25, 2011 up to November 15, 2011
TRAININGS AND SEMINARS
 RH Heals Casual Staff Nurse November 21, 2011 up to December 31, 2012
Jose R. Reyes Memorial Medical Center
 Standard First Aid and CPR Professional / June 28-29, 2014
Golden Success Technical and Educational Institute Inc
EDUCATIONAL BACKGROUND
College : ST. JUDE COLLEGE MANILA
Bachelor of Science in Nursing
Batch 2010
PERSONAL DATA
Age : 24 years old
Date of birth : August 11, 1990
Place of birth : Manila
Civil Status : Single
Height : 5’5’’
Citizenship : Filipino
Language : English & Tagalog
Visa Status : Employment Visa
Passport No : EB6727392
Skills:
 Microsoft Office (Old & Latest version).
 Reporting Skills and Administrative Writing Skills.
 Managing Processes.
 Internet application.
 IDS