Otania Carty has over 15 years of experience in customer service, sales, and administrative roles. She is seeking a leading manager position utilizing her skills in organization, training, customer service, research analysis, documentation, compliance, quality assurance, problem solving, and data validation. Her work history includes roles as a call center agent, homemaker, security officer, cashier, customer service representative, and office assistant. She has a degree in marketing and completed training in professional prospecting, consultative selling, and retail marketing.

1. Otania Carty
4739 E Whiteway Dr Tampa, FL 33617
Phone: (813).454.4460 E-mail: carty.otania@gmail.com
Professional Experience
JOB OBJECTIVE: Leading manager with a focus on organization and training
Core Skills
Customer Service • Research Analysis • Documentation • Compliance • Policies & Procedures
Quality Assurance • Training • Data Validation • Problem Solving
OneTouch Direct 2015 to present
Customer Service and Sales Representative
Conduct Customer service/billing inquires regarding the concerns of new and existing
customers through the process of account managing in a High Volume Call Center.
Retention of Verizon Customers through Right-Sizing efforts and offering retain offers to
maintain customer base and expand business revenue while recommending new products
and services according the subscriber's needs.
Verifying information to determine service and address eligibility by comparing client information to company’s pre-established
guidelines.
Value pricing for existing customers to retain and grow Verizon’s customer base and limit customer churn.
Provided support for colleagues in support departments such as Tech Support, Customer Financial Services, Dispatch, and Fiber
Solutions Center.
Solved and answered customer inquiries in an effort to meet the needs of customers.
Tier 1 Trouble shooting and Technical Assistance.
Home Service CoManager/Homemaker 2013-2015
Homemaker is responsible to plan, organize and co-supervise the extracurricular activities at both places including inside and
outside of the home.
Responsibilities included managing a schedule and logistics for family as well as manage family finances and investments for
household sustainability.
Advised, prepared, and purchased nutritious meals for family.
Assisted head of household in training, educating, and maintaining healthy care of children with all appropriate doctor visits,
health checks, and immunization requirements.
Budd Group Tampa, Florida 2012 to 2013
The Budd Group is a family-owned and operated security corporation
Night front desk agent/ Security officer
Tasks include performing general office duties. Also secured the premises to ensure property safety;
I managed a 10 line phone system with incoming calls and inquire, while doing daily scan of security equipment including the
alarm system and security cameras, completed and maintained daily log of incoming clients and employees.
Wendy’s International Tampa, Florida 2006 to 2012
Food service Corporation
Cashier and Customer Service Lead
Provided support through cash handling and assistance to the managerial and supervisory staff as a lead. Also assisted customers
by explaining all the details needed to assist them in their culinary experience. In charge of cash handling, and nightly audit of
registers, while trained new and existing customer service agents on new procedures, ensured complete customer satisfaction
through great customer service.
U-Haul Tampa, Florida 2006 to 2008
Well established, widely known do-it yourself moving company
Customer Service Representative and Retention
Provided customer service through reservations and equipment pick up such as moving truck and other moving equipment;
answered a multi-line phone system for customer inquiries and reservations, while assisted customers with truck and various
equipment rentals, but not limited provided cash handling and nightly audit of registers, and drafted and uploaded documents for
management review and client records
Golden Lagoon St. Elizabeth, Jamaica 2004 to 2006

2. Island Resort
Office Assistant
I was in charge of giving support to management team by arranging business meetings; setting up Arrangement of payroll;
preparation of business letters for the establishment, and assist with showing and tours of the property with guests.
Education
S2 Institute Tampa, FL
Security certificate
Security license
Southwest Florida College Tampa, Florida
Management & Marketing
Associate Degree
Dean’s List, FALL 2008 - SPRING 2009
Completed training: Professional Prospecting Skills, Consultative Selling and Techniques
Related coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing
Southwest Florida College Tampa, Florida
Associate & Bachelors
Major: Marketing
SUMMARY QUALIFICATIONS
Self- motivated and organized professional skills in customer service
Clear communicator, able to create interactive training for diverse audience
A dedicated team player, committed to providing high-quality support and excellent problem-solving skills to organization levels
RELEVANT ACCOMPLISHMENTS
CUSTOMER SERVICE
Assisted customers by explaining all the details needed to assist them in their culinary experience
In charge cash handling, and nightly audit of registers
Trained new and existing customer service agents on new procedures
Managed a 10 line phone system with incoming calls and inquire
Provided customer service through reservations and equipment pick up such as moving truck and other moving equipment.
Answered a multi-line phone system for customer inquiries and reservations.
Assisted customers with truck and various equipment rentals, but not limited provided cash handling and nightly audit of registers,
and drafted and uploaded documents for management review and client records
In charge of giving support to management team by arranging business meeting
Setting up Arrangement of payroll; preparation of business letters for the establishment
WORK HISTORY
2015 to present Call Center Agent
2013 to 2015 Homemaker
2012 to 2013 Night front desk agent/ Security officer to Budd Group
2006 to 2012 Cashier to Wendy’s International
2006 to 2008 Customer Service Representative to U-Haul
2004 to 2006 Office Assistant to Golden Lagoon
Additional experience including: Book keeping and tutoring at Southwest Florida College