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Oral and Written
Communication
Presented By-
ANKUSH PAL
STREAM - MBA
SEC – C
YEAR – 1ST
ROLL – 172
EN ROLL - 12019001001172
“The man who
can think and
does not know
how to express
what he thinks ,
is at the same
level who as the
person cannot
think.”
COMMUNICATION
PROCESS OF EXCHANGING INFORMATION, IDEAS, THOUGHTS,
FEELINGS AND EMOTIONS THROUGH SPEECH, SIGNALS,
WRITING, OR BEHAVIOR.
 GOOD COMMUNICATION ALLOWS TOO -
• EXPRESS THOUGHTS, IDEAS, FEELINGS.
• CREATING AWARENESS.
• TO FULFIL GOAL.
• HIGHLIGHT ISSUES.
PROCESS OF COMMUNICATION
• SENDER(ENCODER) ENCODES A MESSAGE AND THEN USING A MEDIUM/CHANNEL
SENDS IT TO THE RECEIVER (DECODER) WHO DECODES THE MESSAGE AND
AFTER PROCESSING INFORMATION, SENDS BACK APPROPRIATE FEEDBACK/REPLY
USING A MEDIUM/CHANNEL.
Communicati
on
Non
Verbal
Verbal
Oral Written
VERBAL COMMUNICATION
FORM OF COMMUNICATION IN WHICH MESSAGE IS
TRANSMITTED VERBALLY; COMMUNICATION IS DONE BY
WORD OF MOUTH (ORAL ) OR A PIECE OF WRITING
(WRITTEN).
ORAL COMMUNICATION
ANYTHING THAT EMANATES FROM THE MOUTH.
 IT INCLUDES FACE-TO-FACE CONVERSATIONS, SPEECH,
TELEPHONIC CONVERSATION, VIDEO, RADIO, TELEVISION,
VOICE OVER INTERNET.
 INFLUENCED BY PITCH, VOLUME, SPEED AND CLARITY OF
SPEAKING.
METHODS OF ORAL
COMMUNICATION
AMONG INDIVIDUAL
FACE-TO-FACE
COMMUNICATION
INTERVIEWS
TELEPHONE CONVERSATION
GRAPEVINE
AMONG GROUPS
NEGOTIATIONS
MEETINGS
LECTURE/SPEECH
PRESENTATIONS
CONFERENCE/SEMINARS/WORKSHO
PS
ADVANTAGES OF ORAL COMMUNICATION
• Immediate feedback
• Better relationships
• Time saving
• Effective tool of persuasion
• Effective tool of group
Communication
• Economical
• Allows to measure
effectiveness immediately
• It’s the only way out during
an emergency
DISADVANTAGES OF ORAL
COMMUNICATION
• LACK OF RETENTION/DOCUMENTATION
• DISTORTION IN PASSING THE MESSAGE
• NO LEGAL VALIDITY
• POSSIBILITY OF MISUNDERSTANDING
• UNSUITABLE FOR LONG MESSAGES
• IT IS CONSTRAINED BY PHYSICAL BARRIERS
• NOT EFFECTIVE WHEN THE TARGET GROUP IS SPREAD OUT.
WRITTEN COMMUNICATION
• WRITTEN SIGNS OR SYMBOLS ARE USED TO
COMMUNICATE.
• WRITTEN COMMUNICATION IS MOST COMMON FORM OF
COMMUNICATION BEING USED IN BUSINESS. SO, IT IS
CONSIDERED CORE AMONG BUSINESS SKILLS.
• INFLUENCED BY THE VOCABULARY & GRAMMAR USED,
WRITING STYLE, PRECISION AND CLARITY OF THE
LANGUAGE USED.
• INTERNAL PURPOSE- MEMOS, REPORTS, BULLETINS, JOB
DESCRIPTIONS, EMPLOYEE MANUALS, AND ELECTRONIC
MAIL.
• EXTERNAL PURPOSE- EMAIL, WEB SITES, LETTERS,
PROPOSALS, FAXES, POSTCARDS, CONTRACTS,
ADVERTISEMENTS.
ADVANTAGES OF WRITTEN
COMMUNICATION
• READY REFERENCE
• LEGAL DEFENSE
• PROMOTES
UNIFORMITY
• MASS ACCESS
• SUITABLE FOR
DISTANCE
COMMUNICATION
• IMAGE BUILDING
• ACCURATE AND AN
AMBIGUOUS
• PERMANENT IN NATURE
• PERMITS SUBSTITUTION
• AND REVISION
DISADVANTAGES OF WRITTEN
COMMUNICATION
• LIMITED TO LITERATURE WORLD
• TIME CONSUMING
• LOT OF PAPER WORK
• NEEDS EXPERTISE IN EXPRESSION
• LACK OF IMMEDIATE FEEDBACK
• COSTLY
• MORE MEN HOURS NEEDED
Oral and written communication

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Oral and written communication

  • 1. Oral and Written Communication Presented By- ANKUSH PAL STREAM - MBA SEC – C YEAR – 1ST ROLL – 172 EN ROLL - 12019001001172
  • 2. “The man who can think and does not know how to express what he thinks , is at the same level who as the person cannot think.”
  • 3. COMMUNICATION PROCESS OF EXCHANGING INFORMATION, IDEAS, THOUGHTS, FEELINGS AND EMOTIONS THROUGH SPEECH, SIGNALS, WRITING, OR BEHAVIOR.  GOOD COMMUNICATION ALLOWS TOO - • EXPRESS THOUGHTS, IDEAS, FEELINGS. • CREATING AWARENESS. • TO FULFIL GOAL. • HIGHLIGHT ISSUES.
  • 4. PROCESS OF COMMUNICATION • SENDER(ENCODER) ENCODES A MESSAGE AND THEN USING A MEDIUM/CHANNEL SENDS IT TO THE RECEIVER (DECODER) WHO DECODES THE MESSAGE AND AFTER PROCESSING INFORMATION, SENDS BACK APPROPRIATE FEEDBACK/REPLY USING A MEDIUM/CHANNEL.
  • 6. VERBAL COMMUNICATION FORM OF COMMUNICATION IN WHICH MESSAGE IS TRANSMITTED VERBALLY; COMMUNICATION IS DONE BY WORD OF MOUTH (ORAL ) OR A PIECE OF WRITING (WRITTEN).
  • 7. ORAL COMMUNICATION ANYTHING THAT EMANATES FROM THE MOUTH.  IT INCLUDES FACE-TO-FACE CONVERSATIONS, SPEECH, TELEPHONIC CONVERSATION, VIDEO, RADIO, TELEVISION, VOICE OVER INTERNET.  INFLUENCED BY PITCH, VOLUME, SPEED AND CLARITY OF SPEAKING.
  • 8. METHODS OF ORAL COMMUNICATION AMONG INDIVIDUAL FACE-TO-FACE COMMUNICATION INTERVIEWS TELEPHONE CONVERSATION GRAPEVINE AMONG GROUPS NEGOTIATIONS MEETINGS LECTURE/SPEECH PRESENTATIONS CONFERENCE/SEMINARS/WORKSHO PS
  • 9. ADVANTAGES OF ORAL COMMUNICATION • Immediate feedback • Better relationships • Time saving • Effective tool of persuasion • Effective tool of group Communication • Economical • Allows to measure effectiveness immediately • It’s the only way out during an emergency
  • 10. DISADVANTAGES OF ORAL COMMUNICATION • LACK OF RETENTION/DOCUMENTATION • DISTORTION IN PASSING THE MESSAGE • NO LEGAL VALIDITY • POSSIBILITY OF MISUNDERSTANDING • UNSUITABLE FOR LONG MESSAGES • IT IS CONSTRAINED BY PHYSICAL BARRIERS • NOT EFFECTIVE WHEN THE TARGET GROUP IS SPREAD OUT.
  • 11. WRITTEN COMMUNICATION • WRITTEN SIGNS OR SYMBOLS ARE USED TO COMMUNICATE. • WRITTEN COMMUNICATION IS MOST COMMON FORM OF COMMUNICATION BEING USED IN BUSINESS. SO, IT IS CONSIDERED CORE AMONG BUSINESS SKILLS. • INFLUENCED BY THE VOCABULARY & GRAMMAR USED, WRITING STYLE, PRECISION AND CLARITY OF THE LANGUAGE USED. • INTERNAL PURPOSE- MEMOS, REPORTS, BULLETINS, JOB DESCRIPTIONS, EMPLOYEE MANUALS, AND ELECTRONIC MAIL. • EXTERNAL PURPOSE- EMAIL, WEB SITES, LETTERS, PROPOSALS, FAXES, POSTCARDS, CONTRACTS, ADVERTISEMENTS.
  • 12. ADVANTAGES OF WRITTEN COMMUNICATION • READY REFERENCE • LEGAL DEFENSE • PROMOTES UNIFORMITY • MASS ACCESS • SUITABLE FOR DISTANCE COMMUNICATION • IMAGE BUILDING • ACCURATE AND AN AMBIGUOUS • PERMANENT IN NATURE • PERMITS SUBSTITUTION • AND REVISION
  • 13. DISADVANTAGES OF WRITTEN COMMUNICATION • LIMITED TO LITERATURE WORLD • TIME CONSUMING • LOT OF PAPER WORK • NEEDS EXPERTISE IN EXPRESSION • LACK OF IMMEDIATE FEEDBACK • COSTLY • MORE MEN HOURS NEEDED