This document discusses different types and methods of business communication. It covers written communication such as letters, reports and manuals. It notes the merits of written communication including accuracy, ability to refer back to, and creating a permanent record. Oral communication is also discussed and includes conversations, meetings and speeches. Merits include saving time and allowing for persuasion. Face-to-face communication allows for reading facial expressions and gestures but has limitations with large groups or organizations. The document provides an overview of various forms of business communication.