Rapid urbanization and population growth in India has depleted water resources and strained water infrastructure. Only 32% of the population receives treated water and 30% of households do not have access to water. Private participation through public-private partnerships can help address issues facing municipal water utilities like lack of accountability, poor maintenance, and absence of cost recovery. Veolia Water operates water and wastewater systems across India through long-term contracts and aims to provide 24/7 safe water supply for all, including slum populations, through innovations in service delivery and customer care.

1. Water Resource
Management
Veolia Water’s
experience in India
Brune Poirson – CSR & Sustainability – Veolia Water India
Water.org
19th of February 2013

2. Urban Water supply in India: Overview (1)
Rapid urbanization
Population
361 million in 1951
to Per capita availability of
1.2 billion today water decreased
5.177 m³/year in 1951 to
1.654 m³/year in 2007
Depleting water resources
India has 16% of the
global Average annual
population, but has Large scale extraction
of ground water precipitation received
only 4% of water widening gap between 4000 km³/year
resources
the demand (830 mgd)
and supply (650 mgd) Total annual
Total annual
of water renewable water
withdrawals
resources
17.2 km³/year 1.897 km³/year

3. Urban Water supply in India: Overview (2)
India’s water supply networks facilities are far from optimum
• In terms of connectivity, quality, efficiency, or equity
• Only 32% of India’s population receives treated water
Water supply in urban areas is inadequate
• 30% of households do not have access to water in their premises
• 18.6% do not have access to any form of sanitation facilities
Inadequate water supply in cities leads to overcharging and
exploitation of the urban poor, who end up paying more than the
rich per unit of water
The infrastructure and maintenance of the pipelines is also very poor
• Average value for non-revenue water reached about
40% in 2008-09

4. Urban water supply in India:
current situation
Per capita production vs. hours of supply in various prominent cities
Precapita productin Vs Hours of supply in various prominent Cities
Per capita production vs. hours of supply in various prominent cities
350 30
per capita production (lpcd)
hours supplied (Hr./day)
300 25
250
20
200
15
150
10
100
50 5
- 0
New Bangalo Hydera Ahmeda Chandig
Mumbai Chennai Kolkotta Paris Shangai England
Delhi re bad bad arh
per capita production (lpcd) 179 241 117 193 151 203 170 319 173 175 200
supply hours (hr./day) 2 4 2 8 4 1.5 2 12 24 24 24
per capita production (lpcd) supply hours (hr./day)

5. Increased focus on water supply & urbanization
GoI has launched ambitious policies
• Jawaharlal Nehru National Urban Renewal Mission (JnNURM)
Aims at creating ‘economically productive, efficient, equitable and responsive
Cities’ by a strategy of upgrading the social and economic infrastructure in cities
and the provision of basic services.
• Urban Infrastructure Development Scheme for Small and Medium Town (UIDSSMT)
Aims at improving infrastructural facilities and help create durable public
assets, quality oriented services in cities & towns, enhancing public-private-
partnership in infrastructural development and promoting planned integrated
development of towns and cities.
• Investments through JnNURM have been predominantly for basic services like water
supply and sewerage  64% of total investments
• JnNURM and UIDSSMT schemes fund up to 70% of the project costs
Private participation can help bridging the capacity gap
• Technical, financial or managerial

6. Typical issues facing water utilities in India
Lack of “accountability” (absence of water flow measurement)
Poor preventive maintenance & neglect of underground assets
High unaccounted-for-water results in waste of water and electricity
Absence of commercial approach for cost recovery
Municipal water utilities need support from professional water operators
Need to focus on customer services
Proper stand pipe policy for the slum areas

7. Sustainable Solutions for
Municipal Water Utilities in India
Unaccounted-for-water and leakage reduction
Continuous un-interrupted water supply
Asset management planning
Economic, institutional and financial reforms
Create community awareness on water issues through education
Implementation of consumer oriented customer policy
Social policy for the under-privileged

8. Veolia Water India: Key figures
Provide 24/7 and safe water for all
Won India’s first PPP contract of the
integrated management of an entire’s
city water service (Nagpur)
Serve 3.5 million people
Work in India, Bangladesh and Sri Lanka
Design, Build and Operate drinking water
treatment plants and wastewater
treatment plants
Run continuous water supply pilot
projects across India
Revenue 2010 – 2011
470 Millions INR

9. Providing safe & sustainable water for all
Continuous water supply at full pressure
Better quality water with no contamination
ensuring public health
Reduction in water losses
Better accountability
Better service to all consumers; revolutionizes
service to the poor
Ensures sustainability of system by converting
coping costs into resources
“Water for all and 24/7 supplies with focus
on safety, equity, and reliability”

10. Nagpur Full City Project
Operated by Orange City Water (OCW)
a JV between Veolia Water India &
Vishvaraj Environment Ltd. (VEL)
24/7 safe water supply for all
25 years Operation & Maintenance
2.7 million inhabitants
After five years:
• 100% of the city
• 24/7 safe drinking water supply for all
• Five WTP: 730 MLD
• Around 140 liters of water/person/day NAGPUR
• 2,500 km of pipelines
• 350,000 water connections
• Modern and accessible customer services

11. Our work in Karnataka
5 demo-zones: Hubli-Dharwad, Belgaum, Gulbarga
• Objective: to demonstrate feasibility of 24/7 continuous water supply for all
• Creation of five customers service centers
• Implementation of volumetric tariff
• Special slum tariff policy
Bijapur
• Performance contract: two years of construction, three
years of operation and maintenance
• 67,000 people will be served, incl. 2,300 in slums
Indian Institute of Science, Bangalore
• 3-year O&M contract of water supply and sewage treatment KARNATAKA
• 8,000 people served throughout the campus
Ilkal
• Performance contract: 1.5 years of
construction/rehabilitation, 4 years O&M
• 9,000 households will be served (including 30% slum population)

12. Veolia Water India’s work in slums
Slum population served:
• In Karnataka – more than 52,000 people
• In Nagpur – almost 1 million people (in 446
slums)
Commitment to increase the amount of
water availability per person per day
Dedicated customer services

13. Innovating to create shared value
Re-conceiving the intersection between society and corporate
performance
Meeting the needs to the poorest
Excelling in the ‘ACCESS’ approach
• Adapting our services by applying acceptable pricing policies and redesigning
customer services
• Capitalizing on the assets in place by making assets more efficient and focusing
on continuous water supply
• Creating innovate solutions by designing new means of accessing water for
those who still do not have an individual connection
• Evaluating & anticipating the impact of our work: Research work with ESSEC
Business School (Research Centre)
• Speaking to the users & raising awareness to explain good practices in water
use
• Strengthening dialogue with public authorities and other stakeholders