Agile Methodology refers to software design and development methodologies centered around the idea of iterative design and development, where requirements and concepts evolve through collaboration between self-organizing cross-functional teams. Thus, Agile enables teams to deliver value faster, with greater quality and predictability, and greater aptitude to respond to change. With evolving product features every design sprint, designers & researchers find it difficult to follow the design process. This sometimes leads to designs delivered in haste or sub-par design artifacts which result in UX debt. UX debt is accumulated when design teams take actions or shortcuts to expedite the delivery of a piece of functionality or a project which later needs to be refactored. It is the result of prioritizing speedy delivery of design to the development team over a perfect experience journey. Experience Maps is a great tool to practice UX in Agile as well as manage UX Debt.
This talk will offer tactics for you and your team to advance the role of UX in your organization. Good UX is good business. It is not optional for achieving better outcomes. So why do mature enterprises and fledgling startups alike keep minimizing or neglecting it? We will cover case studies, statistical evidence, and anecdotal experiences that show how UX helps the business go fast forever. Finally, by the end of this talk you will be able to craft a concise business argument that WILL make UX a non-negotiable for your organization.
Successful UX is all about integrating views and perspectives from many people to culminate in a user experience that meets user and business needs. While we have dozens of research and design techniques to do just that, the most fundamental of all techniques is barely covered in most UX training: dialogue. This session summarizes and applies to UX professionals the most applicable guidance from a survey of modern communications and business literature. You will leave with actionable steps to dialogue like a pro in some of the most common, challenging situations that we face as UX professionals. Specifically, you will learn how to turn disagreements about design, process, priority, and execution into learning opportunities that help you and your organization deliver a better user experience.
UXPA 2023: Rinse and repeat: automate your UX operations so you can spend tim...UXPA International
Do you struggle with handling a large volume of UX projects? Do you find yourself doing repetitive housekeeping tasks instead of putting your energy where it really matters? In this session, you’ll learn to operationalize your UX process so that you can speed up and streamline the “admin” side of the house. Give yourself and your team time back to focus on high-value UX work and rinse away the grunt work, distractions, and mindless tasks that eat up your productivity. After applying these lessons, you’ll be able to tackle more projects, help onboard new designers to your team quicker, and minimize or delegate away time-consuming tasks that don’t bring results. You’ll improve your team’s velocity, reduce time spent in unnecessary status meetings, and have a well-oiled UX team that can perform with a predictable, high-quality process that makes the most of their skills.
UXPA 2023: How teams hire UX researchers today: A survey of current trends an...UXPA International
An improved hiring process would benefit most UX teams, but hiring managers have much to consider when deciding how to interview UXR candidates. How many stages of interviews? What are the best activities at each stage? Should we do portfolio reviews, take-home projects, neither, or both? How long should the process take? The interview process is critical to all involved; hiring managers need an approach that accurately assesses a candidate’s skills, and candidates need an opportunity to demonstrate their experience that respects their time. In this presentation, we will review data collected from UXR job-seekers and hiring managers, inspect trends and attitudes of both groups, present an illustrative overview of the “average” UXR interview process, and discuss the implications our findings have for your team.
Join us for our new webinar series Putting Users in UX.
Throughout the series we discuss research methods for involving your audiences in user experience design and development.
In episode 1, we start with methods for generating ideas and imagining the future of your app, website, or other digital product.
In subsequent episodes, we’ll examine methods for design collaboration and evaluation as well as some of the important mechanics of planning, conducting and analyzing your research.
UXPA 2023: Best practices for unmoderated think-alouds: How to walk a strange...UXPA International
The think-aloud protocol is a rich and insightful method that has been widely used in moderated usability studies for decades. Its use in unmoderated online research is more recent, less common, and best practices are not yet widely known. In a moderated session, whether remote or in-person, a facilitator can train a participant and provide feedback, which presents challenges in asynchronous online studies. Consequently, some researchers have observed higher abandonment rates in studies that use this protocol. In this talk, we’ll discuss how we’ve reversed that trend — showing lower abandonment rates in think-aloud studies — and explore some of the best practices that we’ve learned for conducting them effectively.
This talk will offer tactics for you and your team to advance the role of UX in your organization. Good UX is good business. It is not optional for achieving better outcomes. So why do mature enterprises and fledgling startups alike keep minimizing or neglecting it? We will cover case studies, statistical evidence, and anecdotal experiences that show how UX helps the business go fast forever. Finally, by the end of this talk you will be able to craft a concise business argument that WILL make UX a non-negotiable for your organization.
Successful UX is all about integrating views and perspectives from many people to culminate in a user experience that meets user and business needs. While we have dozens of research and design techniques to do just that, the most fundamental of all techniques is barely covered in most UX training: dialogue. This session summarizes and applies to UX professionals the most applicable guidance from a survey of modern communications and business literature. You will leave with actionable steps to dialogue like a pro in some of the most common, challenging situations that we face as UX professionals. Specifically, you will learn how to turn disagreements about design, process, priority, and execution into learning opportunities that help you and your organization deliver a better user experience.
UXPA 2023: Rinse and repeat: automate your UX operations so you can spend tim...UXPA International
Do you struggle with handling a large volume of UX projects? Do you find yourself doing repetitive housekeeping tasks instead of putting your energy where it really matters? In this session, you’ll learn to operationalize your UX process so that you can speed up and streamline the “admin” side of the house. Give yourself and your team time back to focus on high-value UX work and rinse away the grunt work, distractions, and mindless tasks that eat up your productivity. After applying these lessons, you’ll be able to tackle more projects, help onboard new designers to your team quicker, and minimize or delegate away time-consuming tasks that don’t bring results. You’ll improve your team’s velocity, reduce time spent in unnecessary status meetings, and have a well-oiled UX team that can perform with a predictable, high-quality process that makes the most of their skills.
UXPA 2023: How teams hire UX researchers today: A survey of current trends an...UXPA International
An improved hiring process would benefit most UX teams, but hiring managers have much to consider when deciding how to interview UXR candidates. How many stages of interviews? What are the best activities at each stage? Should we do portfolio reviews, take-home projects, neither, or both? How long should the process take? The interview process is critical to all involved; hiring managers need an approach that accurately assesses a candidate’s skills, and candidates need an opportunity to demonstrate their experience that respects their time. In this presentation, we will review data collected from UXR job-seekers and hiring managers, inspect trends and attitudes of both groups, present an illustrative overview of the “average” UXR interview process, and discuss the implications our findings have for your team.
Join us for our new webinar series Putting Users in UX.
Throughout the series we discuss research methods for involving your audiences in user experience design and development.
In episode 1, we start with methods for generating ideas and imagining the future of your app, website, or other digital product.
In subsequent episodes, we’ll examine methods for design collaboration and evaluation as well as some of the important mechanics of planning, conducting and analyzing your research.
UXPA 2023: Best practices for unmoderated think-alouds: How to walk a strange...UXPA International
The think-aloud protocol is a rich and insightful method that has been widely used in moderated usability studies for decades. Its use in unmoderated online research is more recent, less common, and best practices are not yet widely known. In a moderated session, whether remote or in-person, a facilitator can train a participant and provide feedback, which presents challenges in asynchronous online studies. Consequently, some researchers have observed higher abandonment rates in studies that use this protocol. In this talk, we’ll discuss how we’ve reversed that trend — showing lower abandonment rates in think-aloud studies — and explore some of the best practices that we’ve learned for conducting them effectively.
Not all companies are willing to invest in in-house UX research teams, while others use research vendors to expand the volume of research that can be conducted. Using outside vendors can help manage the ebb and flow of work, expanding and contracting as needed. However, managing vendors isn’t always an easy task. This session will provide tools and tips on finding the right vendor partners, and how to ensure you are setting up your organization and your vendor for success.
UX STRAT Online 2020: Victoria Sosik, VerizonUX STRAT
Demand for UX insights is higher than ever--as UX Researchers, we’ve become “victims of our own success.” While a cause for celebration, with it comes challenges managing bandwidth, prioritizing work, and being viewed as a bottleneck in the design process. For this reason, we began exploring a program to democratize Design Research at Verizon. In this talk, I’ll walk through our approach, our decisions around which types of research to democratize, and how we’re striking the balance between democratization and control. I’ll also reflect back on our early experiences with the program and where we plan to go in the future.
(Last change, July 2: Removed as beyond most teams' scope Eyetracking Study, Clickstream Analysis, Usability Benchmarking; Added Live-Data Prototypes, Demand Validation Test, Wizard of Oz Tests)
For our teams tasked with building products and features for The New York Times, we face a common challenge with many: how do we figure out what’s worth spending our time on?
The answer seems straightforward: test your ideas with real customers, leveraging the expertise of your product, UX, and engineering talent. Figure out the smallest test that you can come up with to test a specific hypothesis, gather data and insights, and keep iterating on it until you know whether the problem is real and your solution will prove valuable, usable, and feasible.
As part of our efforts to adopt such a data-driven, experimental approach to product development, we recently kicked off a product discovery pilot program. Small, cross-functional teams were paired with coaches and facilitators over a six week period to demonstrate how product discovery and Lean Startup techniques could work for real-world customer opportunities at The New York Times.
One of the first things that we learned about the process from our participants was that they wanted a "toolkit" - something to help them figure out what they should be doing, asking or making to get as quickly as possible towards the validated learning, prototypes and user tests that would have the most impact.
To help the facilitate the learning process for our dual-track Agile teams, the Product Architecture team here at The Times (Christine Yom, Jim Lamiell, Josh Turk, Priya Ollapally, and Al Ming) built a "Product Discovery Activity Guide" that rolled up activities, exercises, and testing techniques from all our favorite thought leaders.
This included brainstorming exercises from Gamestorming and Innovation Games, testing techniques from traditional user research, and rapid test-and-learn tactics from Google Ventures, Eric Ries (The Lean Startup), Jeff Gothelf (Lean UX), Steve Blank (Customer Development) and our spirit guide, Marty Cagan (Inspired), among others.
Our goal was to make it a tool not just for learning how to get started, but to be a living document for teams to share knowledge about the process itself. What techniques worked and didn't work? What tactics did they learn elsewhere that might be worth sharing with the rest of the company?
We hope you find it useful, and whether you’d like to share with us what you’re doing with it, or you have suggestions (big or small) to improve it for future product generations, please let us know! (nyt.tech.productarchitecture@nytimes.com)
Al Ming
July 2015
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
UXPA 2023: Learn how to get over personas by swiping right on user rolesUXPA International
This session walks through the concept of user roles as an alternative to personas as a means to generate and disseminate user insights for product development teams. We will describe the tools and methods used to create a research database organized by user roles, along with examples and short exercises to help attendees think through user roles within their own context.
By the end of the session, attendees should be aware of tools and approaches for:
Organizing user research information in a database
Disseminating user role information to product and design teams
Managing a user roles database as part of a long term UX Research program
If you’re ready to ditch personas but don’t know how, this session is for you!
A brief introduction to User Experience (UX) Research (in English and Bahasa Indonesia). This lecture was delivered on 19th February 2019 at Ciputra University, Surabaya, Indonesia.
UXPA 2023: How We Experience Everything | And How To Design For ItUXPA International
There is a single universal journey common to all experiences we have. Understanding the journey, its two universal outcomes and two universal variables, streamlines (without oversimplifying) the entire UX process. It aligns with how we experience everything.
In this session I will:
Introduce The 4 Stages of Accomplishing Goals – the model that details the universal journey.
Cover the two unavoidable universal outcome.
Cover the two universal variables that have the most impact on how people feel when the experience is over.
Share The 4 Stages of Accomplishing Goals Canvas to use throughout your design process, and how it works within and along your exist practices.
Share how it works with tools and methodologies like Jobs To Be Done (JTBD), Kano Model, Change Management, Root Cause Analysis, behavioral models and more.
This session connects design psychology, strategy, and practical tools for immediate use.
UXPA 2023: The Report is Dead, Long Live the Report! How to Communicate Usabi...UXPA International
The best way to improve products is to have people use them, but researchers struggle to share what they’ve learned in a way that has immediate and long-lasting impact. How do we keep the design process moving while grounding it thoroughly in research? This talk will present evidence for and against reports, and explore characteristics of reports that make them more and less successful at effecting change. We will describe where approaches like debriefs, co-design, and video have succeeded and fallen short. Based on survey data from UX practitioners and experiences in the field, we’ll address these questions: Is it worth it to write a report? Are there quicker, more engaging alternatives? What makes a compelling report? How do we make usability research usable? We’ll offer a framework for choosing the best reporting approach, and share best practices for determining what to communicate, and how.
A key to surviving disruption is understanding the tasks customers are trying accomplish: they “hire” products to get a job done. Jobs to be done (JTBD) is a growing field of study and increasingly seen as a source for business growth.
Luckily, UX strategists have the skills to analyze customer behavior and correlate this to business opportunity using JTBD theory. This allows us to maximize opportunity by finding jobs that are most important to users, but with which they are least satisfied. Focus on delivering value for those jobs first.
This talk outlines JTBD theory and practice, and shows its relevance to UX strategy. Through examples, I’ll show how to prioritize efforts in a way that has real impact.
Stop UX Research being a Blocker. How to fit UX research into agile teams.
UX research can’t be rushed but it also can’t be uncapped.
Some research activities will take longer than others, but it’s most important to differentiate between research that provides specific value in the moment vs. research that pays off strategically in the long run.
Foundational research methods will help you decide where you want to go, while directional methods will give you turn by turn directions for how to get there.
UXPA 2023: A Framework to Define an Out of Box Experience Using Measurable Ex...UXPA International
As a perennial innovator in the printing space,HP wanted to understand the aspirational needs of customers during the Out of Box Experience of a printer. By connecting the dots between the holistic journey from purchase to print across the digital and physical aspects of setup, Lextant believed they could deliver better value to users. Working with HP to understand the end-to-end experience across all touchpoints, they evaluated the desired emotional state for users and established an out of box experience that could be standardized across all printers for those target users. The work resulted in an ideal experience framework and defined metrics to measure the desirability (and fidelity) of future products and concepts. Learn how this holistic approach to user experience research drove internal alignment and identified a return on investment.
Training Webinar: From a bad to an awesome user experience - Training WebinarOutSystems
How can you build an awesome app that looks cool and fresh while providing a great user experience? Discover how to beat the UX and UI design blues and produce apps that everyone loves to use.
- Why an awesome UX is critical
- What you gain by talking to users
- What an MVE is and what it does
- How to go from a screen to an experience
- How to avoid UX traps and go after the rainbow.
Free Online training: https://www.outsystems.com/learn/courses/
Follow us on Twitter http://www.twitter.com/OutSystemsDev
Like us on Facebook http://www.Facebook.com/OutSystemsDev
Not all companies are willing to invest in in-house UX research teams, while others use research vendors to expand the volume of research that can be conducted. Using outside vendors can help manage the ebb and flow of work, expanding and contracting as needed. However, managing vendors isn’t always an easy task. This session will provide tools and tips on finding the right vendor partners, and how to ensure you are setting up your organization and your vendor for success.
UX STRAT Online 2020: Victoria Sosik, VerizonUX STRAT
Demand for UX insights is higher than ever--as UX Researchers, we’ve become “victims of our own success.” While a cause for celebration, with it comes challenges managing bandwidth, prioritizing work, and being viewed as a bottleneck in the design process. For this reason, we began exploring a program to democratize Design Research at Verizon. In this talk, I’ll walk through our approach, our decisions around which types of research to democratize, and how we’re striking the balance between democratization and control. I’ll also reflect back on our early experiences with the program and where we plan to go in the future.
(Last change, July 2: Removed as beyond most teams' scope Eyetracking Study, Clickstream Analysis, Usability Benchmarking; Added Live-Data Prototypes, Demand Validation Test, Wizard of Oz Tests)
For our teams tasked with building products and features for The New York Times, we face a common challenge with many: how do we figure out what’s worth spending our time on?
The answer seems straightforward: test your ideas with real customers, leveraging the expertise of your product, UX, and engineering talent. Figure out the smallest test that you can come up with to test a specific hypothesis, gather data and insights, and keep iterating on it until you know whether the problem is real and your solution will prove valuable, usable, and feasible.
As part of our efforts to adopt such a data-driven, experimental approach to product development, we recently kicked off a product discovery pilot program. Small, cross-functional teams were paired with coaches and facilitators over a six week period to demonstrate how product discovery and Lean Startup techniques could work for real-world customer opportunities at The New York Times.
One of the first things that we learned about the process from our participants was that they wanted a "toolkit" - something to help them figure out what they should be doing, asking or making to get as quickly as possible towards the validated learning, prototypes and user tests that would have the most impact.
To help the facilitate the learning process for our dual-track Agile teams, the Product Architecture team here at The Times (Christine Yom, Jim Lamiell, Josh Turk, Priya Ollapally, and Al Ming) built a "Product Discovery Activity Guide" that rolled up activities, exercises, and testing techniques from all our favorite thought leaders.
This included brainstorming exercises from Gamestorming and Innovation Games, testing techniques from traditional user research, and rapid test-and-learn tactics from Google Ventures, Eric Ries (The Lean Startup), Jeff Gothelf (Lean UX), Steve Blank (Customer Development) and our spirit guide, Marty Cagan (Inspired), among others.
Our goal was to make it a tool not just for learning how to get started, but to be a living document for teams to share knowledge about the process itself. What techniques worked and didn't work? What tactics did they learn elsewhere that might be worth sharing with the rest of the company?
We hope you find it useful, and whether you’d like to share with us what you’re doing with it, or you have suggestions (big or small) to improve it for future product generations, please let us know! (nyt.tech.productarchitecture@nytimes.com)
Al Ming
July 2015
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
UXPA 2023: Learn how to get over personas by swiping right on user rolesUXPA International
This session walks through the concept of user roles as an alternative to personas as a means to generate and disseminate user insights for product development teams. We will describe the tools and methods used to create a research database organized by user roles, along with examples and short exercises to help attendees think through user roles within their own context.
By the end of the session, attendees should be aware of tools and approaches for:
Organizing user research information in a database
Disseminating user role information to product and design teams
Managing a user roles database as part of a long term UX Research program
If you’re ready to ditch personas but don’t know how, this session is for you!
A brief introduction to User Experience (UX) Research (in English and Bahasa Indonesia). This lecture was delivered on 19th February 2019 at Ciputra University, Surabaya, Indonesia.
UXPA 2023: How We Experience Everything | And How To Design For ItUXPA International
There is a single universal journey common to all experiences we have. Understanding the journey, its two universal outcomes and two universal variables, streamlines (without oversimplifying) the entire UX process. It aligns with how we experience everything.
In this session I will:
Introduce The 4 Stages of Accomplishing Goals – the model that details the universal journey.
Cover the two unavoidable universal outcome.
Cover the two universal variables that have the most impact on how people feel when the experience is over.
Share The 4 Stages of Accomplishing Goals Canvas to use throughout your design process, and how it works within and along your exist practices.
Share how it works with tools and methodologies like Jobs To Be Done (JTBD), Kano Model, Change Management, Root Cause Analysis, behavioral models and more.
This session connects design psychology, strategy, and practical tools for immediate use.
UXPA 2023: The Report is Dead, Long Live the Report! How to Communicate Usabi...UXPA International
The best way to improve products is to have people use them, but researchers struggle to share what they’ve learned in a way that has immediate and long-lasting impact. How do we keep the design process moving while grounding it thoroughly in research? This talk will present evidence for and against reports, and explore characteristics of reports that make them more and less successful at effecting change. We will describe where approaches like debriefs, co-design, and video have succeeded and fallen short. Based on survey data from UX practitioners and experiences in the field, we’ll address these questions: Is it worth it to write a report? Are there quicker, more engaging alternatives? What makes a compelling report? How do we make usability research usable? We’ll offer a framework for choosing the best reporting approach, and share best practices for determining what to communicate, and how.
A key to surviving disruption is understanding the tasks customers are trying accomplish: they “hire” products to get a job done. Jobs to be done (JTBD) is a growing field of study and increasingly seen as a source for business growth.
Luckily, UX strategists have the skills to analyze customer behavior and correlate this to business opportunity using JTBD theory. This allows us to maximize opportunity by finding jobs that are most important to users, but with which they are least satisfied. Focus on delivering value for those jobs first.
This talk outlines JTBD theory and practice, and shows its relevance to UX strategy. Through examples, I’ll show how to prioritize efforts in a way that has real impact.
Stop UX Research being a Blocker. How to fit UX research into agile teams.
UX research can’t be rushed but it also can’t be uncapped.
Some research activities will take longer than others, but it’s most important to differentiate between research that provides specific value in the moment vs. research that pays off strategically in the long run.
Foundational research methods will help you decide where you want to go, while directional methods will give you turn by turn directions for how to get there.
UXPA 2023: A Framework to Define an Out of Box Experience Using Measurable Ex...UXPA International
As a perennial innovator in the printing space,HP wanted to understand the aspirational needs of customers during the Out of Box Experience of a printer. By connecting the dots between the holistic journey from purchase to print across the digital and physical aspects of setup, Lextant believed they could deliver better value to users. Working with HP to understand the end-to-end experience across all touchpoints, they evaluated the desired emotional state for users and established an out of box experience that could be standardized across all printers for those target users. The work resulted in an ideal experience framework and defined metrics to measure the desirability (and fidelity) of future products and concepts. Learn how this holistic approach to user experience research drove internal alignment and identified a return on investment.
Training Webinar: From a bad to an awesome user experience - Training WebinarOutSystems
How can you build an awesome app that looks cool and fresh while providing a great user experience? Discover how to beat the UX and UI design blues and produce apps that everyone loves to use.
- Why an awesome UX is critical
- What you gain by talking to users
- What an MVE is and what it does
- How to go from a screen to an experience
- How to avoid UX traps and go after the rainbow.
Free Online training: https://www.outsystems.com/learn/courses/
Follow us on Twitter http://www.twitter.com/OutSystemsDev
Like us on Facebook http://www.Facebook.com/OutSystemsDev
A Quick guide into a Lean UX process and how to engage with Users.
How to do products people love?
What are the steps you need to give to be a great Uxer?
Can User Experience be Lean?
What Methods and Processes can be used?
User Testing in a nutshell.
כיצד מסתדרת עבודה על אפיון ממשק במתודולוגיה מוכוונת משתמש עם הקצב המהיר של עבודה במתודולוגיית Agile? האם ניתן לעשות UX טוב ב- Agile ? איך מתמודדים עם השילוב של Agile ו-UX בארגונים גדולים?
בהרצאה קצרה זו אפריך כמה מהמיתוסים הנפוצים בנוגע לעבודה על UX בארגונים גדולים ככלל ועבודה ב-Agile בפרט, ואנסה להציע מספר טיפים כיצד להתמודד עם האתגר הלא פשוט של אפיון ממשקים למערכות מורכבות בסביבת Agile.
Make It Fast: Delivering UX Research to Agile TeamsUXPA Boston
One of the biggest challenges facing UX designers working with agile teams is providing user research in a quick, effective way. Design sprints take less time than in the past and development makes it difficult to slip user feedback into the mix. Traditional research takes time to design, set up, recruit for, run and analyze. Since that could span several sprints, “traditional” research simply doesn’t work in today’s rapid pace development, and the user experience suffers. Many organizations are tackling this challenge.
We’ve brought together 4 panelists who are using methods to address the issue of rapid UX research. Panelists come from both in-house teams and agencies. We’ll share our approaches and offer practical advice about how to do it, why it works and what could be improved. We’ll cover both unmoderated tests and more traditional moderated tests. You’ll learn some new approaches and get a chance to ask questions or share your own experiences.
Building a UX Process at Salesforce that Promotes Focus and Creativityuxpin
You'll learn:
- How Salesforce designed a large-scale UX process across teams
- Why certain design activities were chosen over others
- How to preserve design quality at scale
Working Together: the UX role in a Scaled Agile FrameworkKelley Howell
Working together is supposed to be made much easier in an Agile environment. Indeed, collaborating well is the whole point of moving to an Agile framework. It works great on small teams, but how does it work when you have large teams and very complex products, where many interdependent teams, products, and systems have to coordinate? We use Scaled Agile Framework, or SAFE. This is one way the UX practitioner will be working with the team.
There's a lot of content available about design sprints; what they are, how to run them, why they are useful. Key to them being successful is having a diverse team, including engineers. Very little of the content available covers the important role engineers play at this stage of product creation.
When all your processes are made for large teams and embedded resources, what do you do when the team you've built has been pulled from underneath you? In this session, Kevin will discuss the growth of his team at Glovo and the approach taken post-forced downsizing - a time when research & experimentation are arguably most needed during a time of unchartered territory. Kevin will discuss the growth, the downsizing, lessons learnt and positive hindsight. With a goal of giving you the tools needed to show more empathy and make your UX team a strategic arm of business growth and maturity.
Just Married: User Centered Design and AgileMemi Beltrame
User Centred Design (UCD) and Agile Development are two of the most exciting and productive Methods to achieve high quality appication both desired by the customers and loved by the users. UCD and Agile Development are though often said to be impossible to combine and that despite their great advantages any attempt would most certainly lead to disaster.
This talk picks up the main points of both methods, shows the key issues and tries to offer a pragmatic approach on how to successfully combine User Centered Design and Agile Development.
Topic: UI/UX DESIGN IN AGILE PROCESS
Why do we integrate design into our Agile process?
As we all know, the Agile Manifesto is well-received and successfully adopted as it is today thanks to the 12 underpinning principles. While “good design” is one main reason that “enhances agility”, “Agile processes promote sustainable development”.
At Axon Active, it’s important for us to do everything Agile and work with one another collaboratively in Collaboration Model. It gets people on the same page, makes everyone engage more with the product, encourages them to share more creative ideas, and gives them the flexibility they need to improve themselves.
Indeed, Designers and Developers can collaborate more closely and effectively, and subsequently integrating design into Agile process will yield numerous benefits.
For that reason, Scrum Breakfast Da Nang this October will be the very chance for you to learn:
• How to successfully integrate design into Agile process in practice
• How different Collaboration Model is from traditional model
• The benefits of Collaboration Model when done correctly
You'll learn:
- How to transition through through inspiration, ideation, and implementation with a global team
- How to turn “statements of intent” into prioritized user stories.
- How to increase team velocity without sacrificing usability
Similar to UXPA 2023: Experience Maps - A designer's framework for working in Agile teams and managing UX Debt (20)
UXPA 2023: Start Strong - Lessons learned from associate programs to platform...UXPA International
Imagine creating experiences for your rookie designers’ first couple years that are rewarding, enriching, and full of learning — without taking all your time or energy to manage. We’ll share techniques any team leader can put into practice using real-life examples from associate programs, apprenticeships, and internships.
Topics include onboarding, varied work challenges, developing multiple capabilities, buddy systems, group sharing, guest speakers, time with executives, and mentorship. We’ll also share how to operationalize learning, soft skills like communication and collaboration, setting boundaries, time management, achieving deep work, and more skills we all wish we were explicitly taught early on.
We’ll focus on modern-day associate programs, but even if you can’t create a full-fledged program, you’ll leave this session with ideas to use with your fledgling professionals. The benefits go beyond efficiency; it’s a foundation for culture, camaraderie, autonomy, and mastery.
UXPA 2023: Disrupting Inaccessibility: Applying A11Y-Focused Discovery & Idea...UXPA International
Digital advances are being made at a rapid-fire pace, yet disability inclusivity continues to fall short of the digital revolution. As the number of people living with disabilities rises, the time to take digital accessibility to the next level is now. Let’s disrupt inaccessibility together! Come hear about a multi-part discovery research and ideation project informing foundational UX designs for our customers. You’ll get insights from our unique study, which are widely applicable across industries, and walk away with tips and inspiration to kick off your own accessibility-focused discovery and ideation. Only YOU can prevent inaccessibility – are you in?
User experience can be drastically elevated by combining data science insights with user-based insights from research. Data analytics on its own can make themes and correlations difficult to explain and to provide accurate recommendations. For example, themes identified via large global surveys and usage data can be better understood with UX insights from focused user research, such as user interviews and/or cognitive walkthroughs. This presentation will highlight the complimentary nature of data science and UX and will focus on the benefits of bringing the two disciplines together. This will be buttressed with practical examples of enterprise projects and applications that combined data and skills from the two disciplines, guidance on how the two disciplines can better work together, and the skills needed to improve as a UX professional when working with data science teams.
UXPA 2023: UX Fracking: Using Mixed Methods to Extract Hidden InsightsUXPA International
Users do not always accurately describe what they mean or feel. There are many reasons for this, ranging from politeness to poor introspection, to lack of sufficient technical vocabulary. Fortunately, UX researchers have tools in their trade to deduce what was really meant. We call this UX Fracking, a mixed methods approach that is optimized for extracting hidden user insights. We will illustrate the dangers of inadequate, superficial research, and how this may lead to outcomes incapable of addressing the users’ core issues. We will explore ways to avoid these pitfalls by leveraging mixed research methods to test hypotheses about the users’ intent and needs. This starts with a thorough understanding of who the user is, their goals, and how they work today, to an approach that combines surveys, interviews, and comment analysis with behavioral observation, and finally, validating the newly discovered user insights with the users themselves.
We will present a case study that details our approach for replacing user personas with user roles for a multi-national SAAS company. We will take the audience on a journey that starts with an executive request for personas, travels through the tribulations of realizing personas suck, and concludes with convincing others to accept a new and innovative way to understand the people who use the product. Our key message is that personas lack real value for organizations that already understand the importance of empathizing with users. Building user-centered products requires easily accessible and well organized user insights. We will discuss defining users through a process of stakeholder consultation and content review, and structuring data around Jobs to Be Done and product interactions. We will also discuss the dissemination of user roles in our organization using relational databases, interactive dashboards and online wikis. Spoiler alert, our stakeholders loved user roles!
UXPA 2023: UX Enterprise Story: How to apply a UX process to a company withou...UXPA International
How to build a UX Department from scratch, in an environment they think UX people do social media posters and posts! An agile implementation just started, and people are moving from a waterfall and ad-hoc mindset to agility. In this session, I will talk about my Journey to establish a UX Department for a company that is part of a global brand, but this local branch just started the digital transformation movement. Challenges like: spreading awareness and educating people about UX, hiring the right team, defining the right team structure, establishing workflow and day-to-day operations, and applying localization (non-western culture).
UXPA 2023: High-Fives over Zoom: Creating a Remote-First Creative TeamUXPA International
I started my current job in March of 2020. Many of us remember something clearly about the month that COVID started to shut things down. I remember being surprised to hear that my new on-site-only job would be starting in my living room over zoom. How do you lead a design team when none of the team members live near each other and creativity is highly collaborative? Taking from over a decade of working in HR software, I knew whatever I did needed to put people first. That what employees love about a job is often deeper than the work, it’s the culture, the relationships and people they work with. It’s the feeling that their work has value, and their contribution matters. In this talk I will walk though some of the rituals and best practices I have learned over the last two years building a remote-first creative team.
UXPA 2023: Behind the Bias: Dissecting human shortcuts for better research & ...UXPA International
As humans, we are biased by design. Our intricate and fascinating brains have developed shortcuts through centuries of human evolution. They reduce an unimaginable load of paralyzing decisions, keep us alive, and help us navigate this complex world. Now, these life saving biases affect how we behave with modern technology. Understanding some of the theories and reasons why these biases exist is the key to unlocking their power. In this workshop we will cover some theories around how the brain works. We will review some of our mental shortcuts, take a look at some common biases, and learn how they affect our users, our research, and our designs. Lastly we will review some advantages of biases, and ways to identify and reduce bias. This workshop is targeted for designers who do their own research, and researchers looking to learn more about removing bias from their studies.
UXPA 2023 Poster: Improving the Internal and External User Experience of a Fe...UXPA International
UXPA 2023 Poster: Improving the Internal and External User Experience of a Federal Government Legacy Application Using User Experience and Agile Principles
Are you new to UX management, or thinking of getting into management? Then this talk is for you. After reading countless books, attending countless trainings, mentoring and being menteed, nothing quite prepared me for management like my first year. I’ll share with you what I wish they’d told me. I’ll also share my process for generating team research roadmaps, establishing team values, keeping employees motivated, and not burning out.
UXPA 2023: Redesigning An Automotive Feature from Gasoline to Electric Vehicl...UXPA International
Join us for an interaction design case study from the automotive industry. We created a Human-Machine Interface (HMI) for a vehicle feature that provides household-levels of power in electrical outlets for our customers to use at work and play. This case study will reveal: · Our debate of re-using version 1.0’s HMI vs designing a new user interface for the electric vehicle—when to break with consistency and why? · User research we conducted to guide our early design concept. · Paper prototypes we created to support our usability testing of the concept with vehicle owners. · How we solved internal debate over the interaction design in moving from internal combustion vehicles to electric vehicles. * Advice to help you evangelize user-centered design that is also brand-centered for a new product.
Ensuring the end product is inclusive can be a challenge, but so can also be the process that was used to design it. How do we make sure that design is just and that people and communities are not inadvertently harmed, on the basis of aspects such as age, background, gender, and race, in the design process by the choices we make as designers? How do we do this especially for new innovative technologies, which we might not know much about? In this session, the speaker will review the common pitfalls of typical design research and development. Then, the speaker will walk through a framework for better design work that is more inclusive and minimizes potential social harm.
UXPA 2023: Dealing with Massive change: What we did when execs asked us to te...UXPA International
Our research program was going great – happy clients, engaged team – and we were feeling good. Then, overnight, our passionate new leadership challenged us to enact user testing for ALL external facing products, services, and even policy proposals. Unlike many execs, this one has a strong background in UX and described, in detail, the results they wanted to see: Test everything! Reinvent approvals! Have clients do their own testing! No new resources were given, and the deadline was always two weeks ago. While this change affected the entire organization, a lot of the details fell to our small team. This is the story of how we dealt with a seismic change over a few intense months, and the lessons we learned along the way. We had to quickly iterate on how we thought about work, evaluated it, staffed it and who our partners were.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
6. AGILE + UX
We do not have time to do any research? Project
timelines are already tight
6
7. AGILE + UX
We already know what our users want. We have
spoken to them enough times. Let’s skip research
We do not have time to do any research? Project
timelines are already tight
7
8. AGILE + UX
We already know what our users want. We have
spoken to them enough times. Let’s skip research
We know enough so if you can design the screen so we
can develop them. Maybe you can take that to users
We do not have time to do any research? Project
timelines are already tight
8
9. UX DEBT
Wireframes look great but we cannot do all of them
right away. Let’s deliver MVP and tackle rest later.
9
10. UX DEBT
Dev never got to this design feature/functionality
due to their limited capacity.
Wireframes look great but we cannot do all of them
right away. Let’s deliver MVP and tackle rest later.
10
11. UX DEBT
Dev never got to this design feature/functionality
due to their limited capacity.
We need to Go-to-Market fast, so let's do the bare
minimum and rest we can keep adding later
Wireframes look great but we cannot do all of them
right away. Let’s deliver MVP and tackle rest later.
11
12. Road to the framework
12
1 3 5
6
4
2
Agile
Methodology UX Debt
Business Model
Canvas
Agile Teams MVP vs MLP Experience
Maps
13. AGILE METHODOLOGY
project management approach that involves breaking the
project into phases and emphasizes continuous collaboration
and improvement
1
13
14. Agile Product Life Cycle
14
Product
Backlog
Sprint
Backlog
Product
Feature(s)
Planning Design
Release Develop
& Test
SPRINT
21. Timeframe
21
1 Year
JAN - MAR APR - JUN JUL - SEP OCT - DEC
1 Quarter
Sprint 0 Sprint 1 Sprint 2 Sprint 3 Sprint 4 Sprint 5 Sprint 6
Planning Release
22. UX DEBT
amount of money, time and effort incurred at a later stage of
the product cycle because of implementing easy and fast
solution at an earlier stage of the product
3
22
23. What is UX Debt
23
Project
Burn
Down
UX & Tech Debt
Time
Pressure to meet deadlines
Deadline
Optimal Launch
26. MVP vs MMP vs MLP
Minimum (Viable / Marketable / Lovable)
MLP > MMP > MVP
4
26
27. MVP vs MMP vs MLP
27
Minimum
Viable
Product
Minimum
Marketable
Product
Minimum
Lovable
Product
28. MVP vs MMP vs MLP
28
MVP MMP
MLP
Fastest to develop Fast to develop Slower to develop than MVP
Minimum features to check the
product idea
Minimum feature to promote a
product at the market
Minimum features to gain
user’s trust and following
No emphasis on UX & UI
Focus on making it beautiful
but no emphasis on UX
Focus on lovable UI &
delightful UX
Effective when there are no
other rival
Effective when there are rivals
Effective when there are
rivals & alternatives
30. Waterfall versus Agile: Where UX fits in?
30
Waterfall
Planning Design Develop & Test Release
Time for research, usability
or complex design features
X
Agile*
Little or no time
for research
?
* Each block represents a sprint
31. Pre-requisites: Business Model Canvas
31
Key Stakeholders
Key Resources
Value Propositions Segments &
Relationships
Channels
Customer Segments
Product Vision
Competitors & Market Viability Cost & Revenue Streams
33. Pre-requisites: Experience Maps
33
SCENARIO GOALS AND EXPECTATIONS
1
2
3
4
6
7
8
9
5
OPPORTUNITIES OPPORTUNITIES OPPORTUNITIES OPPORTUNITIES
1
2
3
4
5
6
7
8
OWNERSHIP OWNERSHIP OWNERSHIP OWNERSHIP
L
E
N
S
E
X
P
E
R
I
E
N
C
E
I
N
S
I
G
H
T
S
37. Managing UX in Agile
37
Product
Backlog
Sprint
Backlog
Product
Feature(s)
Planning Design
Release Develop
& Test
SPRINT
FOCUS HERE NOT HERE
38. Known Knowns
Things we are
aware of
and understand
Known Unknowns
Things we are
aware of
but do not understand
Unknown Knowns
Things we
understand but
are not aware of
Unknown Unknows
Things we are
neither aware of
nor understand
Knowns Unknowns
Knowns
Unknowns
Backlog: Known vs Unknowns
38
39. Backlog: Known vs Unknowns
Known Knowns
Information that we are aware of & evidence for
Analogies, Design work, lateral thinking
Known Unknowns
Information gaps or risks we are aware of
Build hypothesis, measure, iterate
Unknown Knowns
Things we are not aware of but understand
Brainstorming, Group Ideation, Design
Thinking Workshops
Unknown Unknows
Information or gaps we are unaware of
Research Explorations; React as event
occurs
39
Knowns Unknowns
Knowns
Unknowns
Knowledge
about
Occurrence
Knowledge about Impact
40. Known Knowns
Things we are
aware of
and understand
Known Unknowns
Things we are
aware of
but do not understand
Unknown Knowns
Things we
understand but
are not aware of
Unknown Unknows
Things we are
neither aware of
nor understand
Knowns Unknowns
Knowns
Unknowns
Product Evolution: Known vs Unknowns
40
41. Design in Agile*
41
Planning Design Develop & Test Release
* Each block represents a sprint
If the design feature is summation of 4 cubes, it can be fragmented & planned over sprints.
Summation
of 4 cubes
42. Research in Agile*
42
* Each block represents a sprint
Present
Analyze
Conduct
Dry Run
Moderator’s Guide
Recruitment
Research Plan
Planning Design Develop & Test Release
43. Applying Research in Agile*
43
* Each block represents a sprint
Say, conducting user interviews with 20 participants along with design work.
Planning Design Develop & Test Release
Research Plan
Interview Script
Recruitment
Design Commit
Dry Run
Set Interviews
Conduct Interviews
Design – S/M
Conduct Interviews
Transcripts
Design – S/M
Conduct Interviews
Transcripts
Synthesis
Design – S/M
Transcripts
Synthesis
Analysis
Design – S/M
Synthesis
Analysis
Design Test
Research Report
Presentation
Design Handoff
45. The Designer’s Framework
45
Experience Maps per Persona
Known Unknown Quadrant
Execution Plan & Strategy
Macro Planning
Backlog Grooming
Current Landscape Evaluation
Business Model Canvas
Debt Management
MLP vs MMP vs MVP
Micro Planning
Dependencies & Risks
Timeframes & Distributions