The document outlines key elements of delivering exceptional customer experience, emphasizing the importance of understanding customer motivations and needs. It suggests steps such as putting oneself in the customer's shoes, anticipating future service needs, and regularly requesting feedback. Additionally, it highlights the necessity of maintaining communication and continuously improving service based on customer input.

1. the elements of exceptional
By: Boom San Agustin
9customer experience
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2. understand how you will benefit from
taking care of your customer
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3. discover why your customer
bought from you
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4. put yourself in your customer's shoes
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5. anticipate your
customer's future service
needs or complaints
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6. work on your customer's needs
with a sense of urgency
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7. keep your customer
updated regularly
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8. request for your customer's
feedback regularly
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9. apologize to the customer
when necessary
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10. continuously improve
the way you give service
to your customer
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11. @BoomYourSales
@BoomYourSales
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