E g innovations overview

© eG Innovations, Inc | www.eginnovations.com
eG Innovations
Performance Management
Nuno Alves
Pre Sales Eng
nuno.alves@lcs.com.br

Agenda
• Quem é a eG ?
• O que é e como funciona ?
• Qual é o valor da solução ?

VDI - The User Perspective
User
User
Perspective
“I start my device,
log on, and
expect the same
experience I had
with my physical
desktop
environment.”
How hard can it be?

Profile Server
Network
VDI – The Admin Perspective
User
Virtual Desktops
on VMs
Connection
Broker
vCenter
Active
Directory
on ESX
Oracle License Server
Provisioning
Server
SAN
Switch
Complexity
Virtual machines, connection broker, profile server, provisioning server …
… a lot of opportunities for things to go wrong and impact user experience!

Network Web on
XenServer
Active Directory
SQL
XenApp on
VMware ESXZDC on
VMware ESX
License Server
Profile Server
Enterprise
Apps
vCenterOracle
Client
eG Enterprise – How does it help?
SAN
Switch
Complete visibility – every layer, every tier!


Monitor
VDI Service,
not Silos

Deep
Visibility
into
Sessions
How the eG VDI Monitor Helps

Right-Size
for Great
ROI

Monitor
Users,
Not Just
VMs

Preemptive
Detection
& Alerting

Demonstração

The eG Universal Monitor
HTTP/HTTPS
eG AgenteG Manager
Web, Email,
DNS, FTP
Network
Devices
App Servers
Web Servers
Applications
SAP R/3
Custom
Applications
Sybase,
DB2
eG Local
Server
HTTP/HTTPS
• One way communication –
from eG agent to manager
• eG Local Server – not
mandatory. Does not store
any local data. Is just a web
proxy if required.

Broad Infrastructure Coverage
Component Type Applications Monitored by the eG Suite
Web Servers Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server , Oracle Http
Web Application Servers WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere,
SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise
Enterprise Applications SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder
Database Servers Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix
Terminal Servers Microsoft Terminal Server, Citrix XenApp
Network Devices Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director,
Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS
Print server , MS Proxy server, MS File server, ISA Proxy server
Firewalls Check Point Firewall –1, Cisco PIX, Juniper Netscreen
Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail
Messaging Servers MSMQ, IBM MQ, FioranoMQ server
Others FTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and NetCache,
SiteMinder Policy server, Radius server, COM+ server, ASP .NET server,
Operating Systems Windows 2000, 2003, 2008, 7, XP, Solaris, Linux, AIX, HPUX, Netware, OS400
Virtualization Platforms VMware vSphere, Citrix Xen Server , Oracle VirtualBox , Microsoft Hyper-V, Red Hat, IBM
AIX LPARS, V-Cloud Director, Cloud Service hosting; VMware and Amazon AWS_EC2
VDI Connection Brokers Citrix XenDesktop, VMware View, Leostream CB
eG Provides visibility into every layer of every tier – 150+ applications

Monitoring Citrix XenMobile & ShareFile
HTTP/HTTPS
(MDM)
ShareFile
Citrix
AppController
Storage
Zone
eG ManagereG Manager eG Monitor
WMI
Web Services
HTTP/S
NITRO
API

Get 360o Performance Visibility
Know which
which are not.
Know which
tiers are
working and
which are not.

Monitor
VDI Service,
not Silos
Virtual Server Monitoring Solutions cannot give you 360o
visibility.
They focus on the virtualization platform only.

The VMs looks fine.
any alert.
The VMs looks fine.
vCenter does not show
any alert.
There is an alert
desktop.
There is an alert
indicating an issue
within the virtual
desktop.
Monitor Every Layer, Every Tier
The hypervisor looks
fine.
The hypervisor looks
fine.

Monitor
VDI Service,
not Silos

Monitor Every Layer, Every Tier
Oops – there is 26%
retransmission from
the virtual desktop

Monitor
VDI Service,
not Silos

Deep Visibility Into Sessions
• The Outside view shows the portion of physical
resources used by each VM (CPU, disk, memory)
• Provided by the virtualization hypervisor
• Useful for capacity planning and identifying certain VM
issues
• Does NOT show why a VM is consuming resources
ResourcesofthePhysicalMachine
0
100%
VM1 15%
VM2 25%
VM3 20%
VM4
32%
0
100%
ResourcesofthePhysicalMachine
VM1 15%60% 10%
VM2 25%
10
%
45
%
5
%
30%
VM3 20%25% 60%
VM4 32%
12%
20%
40%
Apps inside a VM
• The Inside view shows the portion of resources allocated to
a VM that are used by each application and each user of the
VM
• Provided by the guest OS (for Windows: WMI)
• Useful for user load balancing, identifying guest OS issues,
misbehaving applications, and unauthorized user activities
• Does show why a VM is consuming resources, accelerates
fix

Deep
Visibility
into
Sessions

CPU usage inside a
high
CPU usage inside a
virtual desktop is
high
Deep Visibility Into Sessions

Deep
Visibility
into
Sessions

The Value of Root-Cause Diagnosis
Without root-cause diagnosis, you have no idea where the problem lies
The root-cause
of the problem
The effects of
the problem
Simply clicking on this
diagnosis button shows the
root-cause of the problem: the
Samba issue shown in the
previous slide
All the problems appear
to be equally important.
With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.

Configuration and Change Tracking
Figure 1: The Configuration Management Dashboard

Assesment
 Running from Nov 16, 2014 – for 19 days
 Monitoring 6 components in the infrastructure
 Infrastructure monitored:
 2 XenServers
 3 XenApps
 1 SQL Server
 Agent-based monitoring is used for XenApps and SQL.
 Agentless monitoring is used for XenServers.

KingsTransport – Monitor Home Page
During the pilot, you have been logging
into a console in the UK. Hence, all the
metrics are reported in GMT in the
graphs shown in this report.
Collected over 8517 metrics in real
time on KingsTransport servers
If you purchase eG Enterprise, the
manager will be installed in one of your
servers/ VMs and you will see all the
metrics in your time zone.

XenApp Servers – CPU Usage
Notice that CPU usage keeps
growing during the week and goes
back down over the weekend!
Notice that XAP654 alone does
not show this CPU spiking
behavior during the week.

XA 652 – CPU vs. Uptime Correlation
Notice that CPU usage drops every time
the system reboots.

XA 652 – What is taking CPU?
The top CPU consuming process is the
Citrix EdgeSight Agent service!
The Citrix CPU/Resource management
process is also a CPU consumer. You may
want to check if the antivirus
configuration is causing this CPU spike.
The situation with XenApp XA 656 was almost exactly the same.

XenApp Servers – Free Physical Memory
Notice that memory usage keeps
growing during the week and goes back
down over the weekend!
Notice that XAP654 alone does not
show this memory usage spiking
behavior during the week.

XenApp Servers – Disk Activity
Notice that the C drives are busier
than the E drives. Peak usage
reaches close to 99%.
On an average, disk activity is well below 100%
- average value is around 40%. Therefore, there
is no disk bottleneck.

XenApp Servers – Active Citrix Sessions
XAP652 workload is lower than
the other two XenApp servers.
The peak is around 8 sessions.
XAP654 and XAP656 server has
maximum of 13 sessions during
the peak time.

XenApp Server – Running Applications
The popular applications in XAP654 server is
carry – nat, avance, mcmanager. Roughly 1/3
rd of users are using these applications

XenApp Servers – Applications CPU Usage
Ignoring the spike, avance is the top CPU
consuming application. Roughly about 20% of
CPU utilization at the peak time.

XenApp Servers – Applications Memory Usage
The memory usage of the applications
is under the limits. So applications
memory usage is not a problem.
In XAP654, avance is the top
memory consuming application.
In XAP656, Excel is the top memory
consuming application.

eG’s alerts indicate the user’s whose
profiles may be large.
XenApp Servers – User Profile Monitoring
When a user logs in, his/her profile has to be loaded by the XenApp server. Larger the profile, the
longer it takes to load. Since login is a sequential process, one slow login can impact all the other users
also. Hence, it is important to monitor the size of each user’s profile.

XenApp Servers – Many Profile Load Failures
We see the profile load failures -
all these failures are seen on the
XAP656 server
Drilling down, we noticed that the
profile load failure occurs for this
user

XenApp Servers – User Session Monitoring
Currently logged in users are
shown here. In this instance,
only one user is logged in.
eG Enterprise collects in-depth metrics
about each and every user session, so
you can identify users consuming higher
resources, users with latency problems,
high bandwidth users, etc.
eG Enterprise monitors each and every user in detail.

SQL Server – CPU Utilization
SQL Server CPU is not a bottleneck because
CPU consumption is below 40% most of the
time.

SQL Server – Disk Fragmentation
The disk fragmentation is under the limits. But,
note that D’s disk fragmentation is higher than
other disk drives, defragmenting the disk will
yield better performance.
Fragmentation is the inability of a file system to lay out related data sequentially.

SQL Server – Full table scans
Note that full table scans are happening
frequently in the SQL database. Indexes should be
used efficiently to avoid full table scans.

SQL Server – Disk Activity
Disk F and Disk D are experiencing high
disk activity while C and D are not
bottlenecked.

SQL Server – Long Running Queries
There are long running queries in RDCC_MYSQL_VIC
database which runs for more 50 seconds.

SQL Server – Long Running Queries
Drilling down we notice that this query runs
for a longer duration. Please check if this can
be fine-tuned. This is just an example of a
query causing disk I/O.

SQL Server – Backup Failures
From the application event logs, we noticed
that there are frequent backup failures in the
SQL database – relating to the rdcc_mysql_vic
database.
eG agents can monitor Windows application event logs too.

Xen Servers – CPU Usage
Xen001
Xen004
The CPU Usage in both the
XenServers are within 40%.
They are sized properly.

Xen Servers – Memory Usage
Memory is also not an
issue in the Xenservers

Xen Servers – Disk Usage
Notting Hill SAN disk usage is
high at 80% while others are
within 50% range.

Xen Server – Xen001 – Allocated Memory Usage
This chart compares the allocated VM memory usage.
When we compare the memory usage across the VMs,
we notice that BIZ001 VM’s allocated memory is high
and constant at 85% almost.

eG Citrix BYOD Topology
eG’s topology on Citrix BYOD
key components

eG XenMobile Layer Model
eG’s Xenmobile layer model

eG XenMobile Operating System Layer
Key monitoring questions that would be answered in this layer
 Are the servers adequately sized in terms of memory/CPU/disk availability?
 What is the percentage of time the disks on XenMobile MDM server are heavily used?
 What is the page file usage of the XenMobile server?
 For how long the Xenmobile MDM server has been up?
eG Operating System layer with key
tests – disk space, domain time sync,
page files test. Etc.,

eG XenMobile Network Layer
 What is the bandwidth usage of each of the network interfaces of the XenMobile server?
 What are the network interfaces that have excessive usage and may be causing a
slowdown?
 What is the queuing on each of the network interfaces of the XenMobile server?
 What is the traffic into and out of XenMobile server through each interface?
Network layer with Network
traffic tests

XenMobile Application Processes Layer
What are the currently established TCP connections to the XenMobile server and what is the response time?
eG monitoring the Xenmobile TCP
ports

XenMobile Windows Service Layer
 Is the device manager service running?
 What is the number of information, warning, and error events logged in the Microsoft Windows System
and Application event logs;
eG monitoring the event logs and the
device manager service

XenMobile Tomcat Layer
eG monitoring the Tomcat server

XenMobile Web Server Layer
 Is the SSL Ceritifcate valid?
 When is the SSL Certificate Expiring and possibility of alerting before the SSL certificate expires.
 How to track the changes in SSL Certificates?
eG monitoring the
SSL Certificate

XenMobile Device Management Layer
 How many inactive/ jailbroken devices are there?
 How many are owned by the corporate and how many by employees?
 How many package deployments failed and the details of the failed deployments?
 How many devices had been wiped or locked by the administrator?
eG monitoring the Xenmobile
Device manager

Alerting on Device Conditions
Passcode non compliant devices
are those which are not
compliant with the passcode
policy that has been setup.
81
4
Devices by Platform- Android
Passcode policy is setup in
Xenmobile as indicated here

81
4
Devices by Platform- Android
Alerting on Device Conditions
Android
Android
Android
Android
Android
357082050165205
356046037393041
356046036394644
356266050175550
359188040795643
GT-I9505
GT-I9505
GT-I9505
GT-I9506
GT-I9506
4.2.2
4.2.2
4.1.2
4.1.2
4.2.2
eG Enterprise lists the devices
which are non compliant as
part of its detailed diagnosis.

Citrix Sharefile
Monitoring
Citrix Sharefile Architecture

Citrix Sharefile Monitoring Areas
At a high level these are three
key areas where the
performance and other factors
are to be monitored

eG Sharefile Monitoring - Screenshots
No of Employee/ Client
users and most/least
active users
Control plane availability
and time taken to
authenticate and connect

eG Sharefile Monitoring
Cloud storage availability
and response time

eG StorageZones Monitoring
eG monitoring the
storage zone services

eG Storage Zones Monitoring Layer
Model
eG Monitoring the
underlying IIS server in
Storage Zones
 Is a slowdown due to increased network latency or due to increased server-side processing?
 What is the request rate for each web transaction?
 What is the average response time for each web transaction?
 Are there many aborts for a web transaction?
 Are there many errors (404, 500, etc.) detected on the Storage zone server?
 Is the server supporting the web infrastructure adequately sized?

E g innovations overview

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