Ukrainian Municipal Survey, 20 January – 8 February, 2016

Ukrainian Municipal Survey
20 January – 8 February, 2016

• This annual survey provides an unprecedented
window into citizen attitudes about local governance
and municipal services.
• It was conducted in the 22 regional capitals of
Ukraine not under the control of Russian or Russian-
backed forces, as well as in the cities of Mariupol and
Sievierodonetsk in the Donbas region, and utilized an
extensive sample size of more than 19,000
respondents.
• The findings will inform future discussions on
decentralization, anti-corruption initiatives and other
reforms set forth by the pro-European government in
Kyiv.
2
The Second In-Depth Look at
Ukrainian Local Governance

3
Geographical Key
Due to Russian occupation of Crimea and ongoing conflict in Eastern Ukraine, citizens of the oblast centers of
Simferopol, Donetsk and Luhansk did not participate in the survey. In place of those oblast centers, Mariupol and
Sievierodonetsk were included in the survey to represent Donetsk and Luhansk oblasts.

Survey Contents Page No.
Methodology 5
Concern About Corruption and Nepotism 6
Moods and Attitudes 18
Commitment to Move Ukraine towards the West 26
Approval of and Satisfaction with Officials and Institutions 32
Assessment of the Quality of Public Goods and Services 52
Citizen Participation in Local Governance 81
Municipal Authorities’ Performance 95
Interaction with Local Authorities 108
Accessibility of Information on City Authorities and Institutions 113
Electoral Moods 124
Local or National Responsibility 132
Demographics 146
4

Methodology
• The survey was conducted by Rating Group Ukraine on behalf of the International Republican
Institute.
• The data was collected in 24 cities of Ukraine (Kyiv and all oblast centers, as well as in Mariupol
and Sievierodonetsk in Donetsk and Luhansk oblasts, respectively) between January 20, 2016, and
February 8, 2016, through face-to-face interviews at respondents’ homes.
• The sample consisted of 19,200 permanent residents of Ukraine aged 18 and older. It is
representative of the general population by age, education and sex.
• In order to obtain this representative sample, 800 respondents were interviewed in each city
regardless of the size of its population. The survey data obtained in each city was weighted by
gender and age using national statistical data. The geographical coverage of the city area was
based on the electoral districts established by the Central Election Commission of Ukraine. At
least 50 sites, or primary sampling units, were covered and randomly selected using the curtain
step method. The random route and ‘next birthday’ rule were used for respondents’ selection
procedures.
• For reference, the previous municipal survey was conducted in 22 cities between March 2, 2015,
to March 20, 2015. The sample size consisted of 17,600 respondents.
• The margin of error for each city does not exceed plus or minus 3.5 percent.
• The average response rate is 62.8 percent.
• Charts and graphs may not add up to 100 percent due to rounding.
• The survey was funded by the Government of Canada.
5

Concern About
Corruption and Nepotism

7
1% 3%
28%
63%
5%
Not a problem at all
Not really a problem
Significant problem
Difficult to answer
In your opinion, how serious are these problems for your city?
Corruption
(Aggregated Result for All 24 Cities)

37%
39%
40%
42%
44%
51%
52%
53%
55%
56%
57%
57%
59%
62%
64%
64%
67%
68%
70%
70%
72%
72%
73%
73%
51%
46%
47%
37%
47%
47%
34%
30%
30%
33%
33%
29%
26%
16%
33%
29%
27%
25%
24%
20%
24%
25%
23%
19%
2%
1%
3%
7%
6%
1%
5%
3%
11%
7%
3%
4%
5%
5%
1%
1%
3%
3%
2%
2%
2%
3%
4%
3%
1%
1%
2%
1%
1%
1%
1%
1%
1%
2%
1%
1%
10%
14%
8%
11%
3%
1%
9%
13%
4%
3%
7%
8%
9%
16%
2%
5%
2%
4%
3%
8%
2%
2%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mariupol
Sievierodonetsk
Chernivtsi
Kherson
Khmelnytskyi
Uzhgorod
Zhytomyr
Lutsk
Chernihiv
Ivano-Frankivsk
Vinnytsa
Kharkiv
Rivne
Kirovograd
Cherkasy
Lviv
Dnipropetrovsk
Odesa
Ternopil
Mykolaiv
Poltava
Kyiv
Zaporizhia
Sumy
Significant problem Not really a problem Not a problem at all Difficult to answer
Corruption
8

32%
51%
55%
55%
56%
57%
59%
60%
63%
63%
63%
65%
66%
66%
67%
74%
75%
76%
76%
78%
78%
89%
49%
26%
39%
36%
30%
30%
29%
20%
17%
31%
25%
21%
23%
20%
27%
18%
18%
10%
12%
12%
9%
9%
16%
7%
1%
4%
3%
7%
2%
2%
1%
3%
1%
3%
4%
4%
1%
3%
3%
3%
1%
1%
4%
1%
1%
3%
1%
1%
2%
2%
2%
2%
2%
1%
1%
1%
3%
13%
5%
5%
7%
6%
8%
16%
18%
2%
10%
10%
5%
8%
5%
4%
4%
13%
7%
9%
12%
2%
0% 20% 40% 60% 80% 100%
Chernivtsi
Kharkiv
Lutsk
Khmelnytskyi
Chernihiv
Zhytomyr
Vinnytsa
Rivne
Kirovograd
Sumy
Ivano-Frankivsk
Kherson
Ternopil
Cherkasy
Lviv
Uzhgorod
Odesa
Dnipropetrovsk
Poltava
Kyiv
Mykolaiv
Zaporizhia
40%
57%
53%
44%
55%
52%
57%
59%
62%
73%
56%
42%
70%
64%
64%
51%
68%
67%
72%
72%
70%
73%
47%
29%
30%
47%
30%
34%
33%
26%
16%
19%
33%
37%
24%
33%
29%
47%
25%
27%
24%
25%
20%
23%
3%
4%
3%
6%
11%
5%
3%
5%
5%
4%
7%
7%
2%
1%
1%
1%
3%
3%
2%
2%
3%
1%
2%
1%
1%
1%
1%
1%
1%
3%
2%
1%
1%
1%
8%
8%
13%
3%
4%
9%
7%
9%
16%
3%
3%
11%
3%
2%
5%
1%
4%
2%
2%
2%
8%
0% 20% 40% 60% 80% 100%
Chernivtsi
Kharkiv
Lutsk
Khmelnytskyi
Chernihiv
Zhytomyr
Vinnytsa
Rivne
Kirovograd
Sumy
Ivano-Frankivsk
Kherson
Ternopil
Cherkasy
Lviv
Uzhgorod
Odesa
Dnipropetrovsk
Poltava
Kyiv
Mykolaiv
Zaporizhia
March 2015
Corruption
February 2016
9

10
1%
7%
29%
56%
7%
Not a problem at all
Not really a problem
Significant problem
Difficult to answer
Nepotism

26%
38%
41%
42%
43%
44%
45%
48%
48%
51%
51%
53%
53%
54%
55%
60%
60%
61%
61%
62%
62%
63%
68%
71%
47%
47%
44%
39%
35%
35%
40%
29%
34%
33%
38%
23%
34%
25%
34%
26%
31%
28%
26%
26%
27%
18%
22%
17%
10%
5%
1%
15%
10%
14%
10%
6%
7%
8%
8%
6%
4%
7%
5%
8%
3%
4%
5%
6%
7%
5%
5%
2%
2%
4%
3%
4%
2%
3%
1%
3%
2%
2%
2%
1%
1%
4%
2%
1%
1%
2%
1%
1%
15%
9%
14%
1%
11%
3%
3%
14%
10%
4%
16%
7%
13%
4%
3%
3%
7%
8%
4%
2%
12%
3%
9%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mariupol
Chernivtsi
Sievierodonetsk
Uzhgorod
Kherson
Khmelnytskyi
Ivano-Frankivsk
Lutsk
Zhytomyr
Chernihiv
Zaporizhia
Rivne
Lviv
Kharkiv
Cherkasy
Poltava
Ternopil
Vinnytsa
Odesa
Kyiv
Dnipropetrovsk
Kirovograd
Sumy
Mykolaiv
Nepotism
11

36%
37%
42%
46%
46%
47%
48%
53%
54%
55%
56%
56%
57%
57%
58%
59%
59%
62%
63%
72%
72%
74%
54%
36%
38%
34%
29%
20%
33%
21%
21%
32%
15%
29%
24%
29%
27%
30%
33%
14%
21%
12%
16%
13%
5%
12%
7%
7%
7%
2%
11%
7%
18%
6%
3%
3%
5%
3%
4%
2%
1%
3%
9%
1%
2%
4%
1%
9%
1%
4%
4%
4%
2%
2%
2%
3%
2%
1%
1%
2%
1%
3%
1%
1%
1%
1%
4%
6%
12%
8%
13%
27%
6%
17%
5%
5%
23%
10%
12%
9%
11%
6%
6%
19%
7%
15%
9%
7%
0% 20% 40% 60% 80% 100%
Chernivtsi
Uzhgorod
Lutsk
Chernihiv
Kharkiv
Rivne
Khmelnytskyi
Cherkasy
Zhytomyr
Ternopil
Kirovograd
Lviv
Kherson
Vinnytsa
Ivano-Frankivsk
Sumy
Zaporizhia
Mykolaiv
Odesa
Dnipropetrovsk
Kyiv
Poltava
38%
42%
48%
51%
54%
53%
44%
55%
48%
60%
63%
53%
43%
61%
45%
68%
51%
71%
61%
62%
62%
60%
47%
39%
29%
33%
25%
23%
35%
34%
34%
31%
18%
34%
35%
28%
40%
22%
38%
17%
26%
27%
26%
26%
5%
15%
6%
8%
7%
6%
14%
5%
7%
3%
5%
4%
10%
4%
10%
5%
8%
2%
5%
7%
6%
8%
4%
3%
3%
1%
2%
4%
1%
1%
2%
2%
2%
3%
2%
1%
2%
1%
1%
1%
4%
9%
1%
14%
4%
13%
16%
3%
4%
10%
3%
12%
7%
11%
7%
3%
3%
9%
8%
2%
4%
3%
0% 20% 40% 60% 80% 100%
Chernivtsi
Uzhgorod
Lutsk
Chernihiv
Kharkiv
Rivne
Khmelnytskyi
Cherkasy
Zhytomyr
Ternopil
Kirovograd
Lviv
Kherson
Vinnytsa
Ivano-Frankivsk
Sumy
Zaporizhia
Mykolaiv
Odesa
Dnipropetrovsk
Kyiv
Poltava
March 2015
Nepotism
February 2016
12

6%
12%
14%
14%
15%
15%
17%
18%
20%
21%
23%
23%
23%
24%
25%
25%
26%
28%
31%
33%
33%
37%
37%
44%
66%
55%
41%
24%
66%
62%
36%
25%
59%
45%
43%
44%
39%
50%
51%
34%
49%
42%
40%
32%
27%
36%
31%
32%
28%
33%
45%
62%
20%
23%
47%
58%
21%
34%
34%
33%
38%
25%
24%
41%
25%
30%
29%
36%
40%
28%
32%
24%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Kherson
Kirovograd
Mariupol
Uzhgorod
Poltava
Chernihiv
Mykolaiv
Zaporizhia
Kyiv
Vinnytsa
Lviv
Zhytomyr
Lutsk
Ternopil
Kharkiv
Sumy
Rivne
Cherkasy
Dnipropetrovsk
Ivano-Frankivsk
Chernivtsi
Odesa
Khmelnytskyi
Yes No Difficult to answer
Do you think that your city authorities are making an effort to end
corruption at the municipal authority level?
13

1%
1%
1%
1%
1%
3%
1%
2%
2%
4%
1%
1%
1%
2%
4%
1%
1%
3%
3%
3%
4%
3%
2%
3%
2%
4%
2%
2%
2%
1%
2%
4%
4%
4%
5%
5%
3%
6%
6%
4%
4%
5%
5%
14%
8%
11%
11%
14%
13%
11%
14%
13%
14%
17%
17%
18%
19%
20%
18%
16%
22%
19%
20%
24%
22%
29%
31%
28%
57%
56%
60%
59%
74%
58%
68%
64%
73%
64%
55%
36%
51%
50%
49%
60%
47%
37%
48%
63%
68%
43%
49%
37%
7%
23%
17%
13%
7%
14%
8%
6%
3%
10%
11%
27%
12%
16%
11%
7%
12%
18%
13%
5%
1%
16%
4%
7%
27%
7%
9%
14%
4%
11%
6%
12%
6%
7%
11%
14%
13%
9%
15%
7%
15%
19%
10%
3%
1%
4%
7%
11%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Ivano-Frankivsk
Sumy
Sievierodonetsk
Mariupol
Chernihiv
Lviv
Kirovograd
Ternopil
Zhytomyr
Kharkiv
Chernivtsi
Kherson
Khmelnytskyi
Dnipropetrovsk
Rivne
Poltava
Odesa
Kyiv
Lutsk
Zaporizhia
Vinnytsa
Cherkasy
Uzhgorod
More than 5 times 3-5 times 1 or 2 times Never Refused to answer Difficult to answer
In the past two years, how often, if ever, have you or an acquaintance
had to do a favor, give a gift or pay a bribe to a local official in order to
get service or document from him/her?
14

4%
7%
11%
12%
5%
7%
6%
8%
2%
4%
2%
9%
5%
8%
8%
6%
5%
6%
11%
4%
5%
7%
1%
13%
11%
10%
13%
11%
5%
16%
14%
24%
16%
9%
8%
20%
22%
20%
17%
16%
31%
18%
27%
16%
21%
20%
17%
37%
27%
30%
23%
27%
43%
34%
38%
28%
43%
48%
51%
34%
36%
36%
40%
44%
30%
45%
32%
50%
44%
49%
58%
33%
52%
51%
45%
47%
43%
40%
42%
37%
33%
32%
37%
33%
28%
32%
29%
28%
26%
26%
25%
22%
24%
21%
20%
13%
3%
1%
6%
2%
2%
1%
1%
4%
3%
1%
3%
5%
1%
1%
5%
4%
1%
1%
3%
3%
2%
1%
2%
1%
3%
2%
2%
2%
5%
1%
2%
5%
4%
5%
4%
2%
1%
4%
8%
4%
2%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Poltava
Vinnytsa
Sumy
Cherkasy
Mykolaiv
Ternopil
Zaporizhia
Chernihiv
Odesa
Lviv
Lutsk
Khmelnytskyi
Dnipropetrovsk
Mariupol
Kharkiv
Zhytomyr
Rivne
Ivano-Frankivsk
Sievierodonetsk
Kirovograd
Kherson
Kyiv
Chernivtsi
Uzhgorod
During the last month During the last year
More than a year ago Refused to answer Difficult to answer
If yes, when did it happen?
(Among those who in the past two years have had to do a favor, give a gift or pay a
bribe to a local official)
15

38%
55%
58%
59%
60%
61%
63%
65%
65%
69%
69%
70%
70%
70%
72%
72%
75%
77%
78%
80%
80%
83%
86%
87%
27%
14%
8%
13%
10%
8%
12%
11%
4%
8%
15%
8%
9%
18%
11%
11%
11%
7%
5%
4%
10%
6%
4%
11%
35%
32%
34%
28%
30%
31%
25%
24%
31%
23%
16%
22%
22%
13%
17%
17%
13%
16%
18%
17%
10%
11%
11%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Odesa
Rivne
Dnipropetrovsk
Kirovograd
Kharkiv
Chernihiv
Poltava
Zhytomyr
Vinnytsa
Cherkasy
Kyiv
Mariupol
Kherson
Lviv
Sumy
Lutsk
Chernivtsi
Ternopil
Mykolaiv
Uzhgorod
Khmelnytskyi
Ivano-Frankivsk
Zaporizhia
Do you consider this to be an act of corruption?
16

27%
34%
38%
50%
53%
53%
54%
55%
60%
60%
61%
61%
65%
65%
66%
67%
68%
70%
72%
78%
82%
82%
3%
16%
6%
7%
8%
15%
9%
8%
15%
6%
8%
4%
6%
4%
5%
2%
17%
7%
9%
4%
5%
2%
69%
50%
56%
44%
39%
31%
37%
37%
25%
34%
31%
35%
29%
30%
29%
31%
15%
22%
19%
18%
13%
17%
0% 20% 40% 60% 80% 100%
Rivne
Kharkiv
Kherson
Odesa
Cherkasy
Lutsk
Poltava
Khmelnytskyi
Chernihiv
Dnipropetrovsk
Vinnytsa
Chernivtsi
Kirovograd
Lviv
Zhytomyr
Mykolaiv
Uzhgorod
Kyiv
Zaporizhia
Sumy
Ternopil
Ivano-Frankivsk
Do you consider this to be an act of corruption?
March 2015
58%
61%
70%
55%
69%
75%
65%
83%
63%
59%
69%
77%
60%
72%
65%
80%
80%
70%
87%
72%
78%
86%
8%
8%
18%
14%
15%
11%
11%
6%
12%
13%
8%
7%
10%
11%
4%
4%
10%
8%
11%
11%
5%
4%
34%
31%
13%
32%
16%
13%
24%
11%
25%
28%
23%
16%
30%
17%
31%
17%
10%
22%
2%
17%
18%
11%
0% 20% 40% 60% 80% 100%
Rivne
Kharkiv
Kherson
Odesa
Cherkasy
Lutsk
Poltava
Khmelnytskyi
Chernihiv
Dnipropetrovsk
Vinnytsa
Chernivtsi
Kirovograd
Lviv
Zhytomyr
Mykolaiv
Uzhgorod
Kyiv
Zaporizhia
Sumy
Ternopil
Ivano-Frankivsk
February 2016
17

9%
10%
10%
11%
11%
13%
13%
13%
13%
14%
15%
15%
15%
16%
18%
19%
19%
19%
20%
21%
21%
22%
25%
26%
70%
73%
71%
75%
72%
61%
73%
61%
79%
69%
65%
72%
70%
72%
80%
67%
71%
61%
59%
62%
68%
61%
54%
59%
20%
17%
18%
14%
17%
27%
13%
26%
8%
18%
19%
12%
15%
12%
1%
15%
10%
20%
20%
17%
10%
17%
21%
15%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernihiv
Sumy
Mykolaiv
Mariupol
Kharkiv
Sievierodonetsk
Uzhgorod
Kirovograd
Poltava
Rivne
Odesa
Lutsk
Dnipropetrovsk
Ternopil
Zaporizhia
Zhytomyr
Vinnytsa
Khmelnytskyi
Ivano-Frankivsk
Kherson
Cherkasy
Lviv
Kyiv
Chernivtsi
Right direction Wrong direction Difficult to answer
Generally speaking, do you think that things in Ukraine are going
in the right direction or wrong direction?
19

11%
12%
15%
15%
15%
17%
17%
19%
20%
22%
23%
25%
29%
29%
29%
31%
31%
42%
44%
47%
48%
49%
50%
56%
44%
55%
61%
76%
74%
59%
63%
61%
56%
61%
55%
52%
50%
44%
30%
41%
50%
36%
36%
31%
33%
26%
38%
23%
45%
33%
24%
9%
11%
25%
21%
20%
25%
17%
21%
23%
22%
27%
41%
28%
19%
22%
20%
21%
19%
25%
12%
21%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Kirovograd
Mykolaiv
Zaporizhia
Poltava
Uzhgorod
Sumy
Chernihiv
Zhytomyr
Cherkasy
Kherson
Dnipropetrovsk
Kyiv
Odesa
Mariupol
Rivne
Chernivtsi
Kharkiv
Khmelnytskyi
Ternopil
Lutsk
Ivano-Frankivsk
Vinnytsa
Lviv
Right direction Wrong direction Difficult to answer
Generally speaking, do you think that things in your city are going
in the right direction or wrong direction?
20

33%
35%
35%
39%
45%
48%
48%
55%
58%
58%
59%
60%
62%
62%
63%
64%
67%
69%
70%
71%
71%
72%
72%
73%
33%
29%
42%
34%
29%
38%
35%
24%
26%
26%
30%
25%
26%
28%
25%
11%
20%
27%
23%
24%
22%
17%
20%
22%
17%
18%
15%
15%
11%
11%
11%
10%
10%
8%
5%
12%
7%
5%
8%
9%
11%
2%
5%
4%
5%
6%
2%
2%
7%
5%
3%
4%
10%
1%
3%
7%
4%
5%
1%
2%
1%
2%
2%
3%
1%
1%
1%
1%
9%
14%
4%
7%
5%
2%
3%
5%
3%
3%
7%
4%
3%
3%
14%
1%
1%
1%
1%
2%
4%
5%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mariupol
Kirovograd
Khmelnytskyi
Kherson
Zhytomyr
Poltava
Cherkasy
Sumy
Rivne
Lutsk
Sievierodonetsk
Zaporizhia
Chernihiv
Dnipropetrovsk
Kyiv
Mykolaiv
Uzhgorod
Chernivtsi
Ternopil
Ivano-Frankivsk
Kharkiv
Odesa
Vinnytsa
Lviv
Definitely yes Somewhat Definitely no Difficult to answer
Are you proud of your city?
21

If you had the chance, which of the following would you choose?
74%
66%
67%
64%
58%
68%
67%
65%
60%
68%
62%
64%
63%
56%
56%
56%
60%
57%
59%
51%
51%
56%
58%
56%
2%
3%
2%
13%
6%
2%
1%
3%
4%
3%
4%
<1%
6%
2%
6%
4%
8%
3%
7%
6%
11%
3%
6%
2%
13%
13%
17%
8%
15%
18%
21%
22%
22%
23%
24%
28%
23%
27%
24%
27%
23%
28%
26%
31%
27%
36%
33%
38%
11%
17%
14%
16%
22%
11%
11%
10%
15%
5%
11%
8%
9%
14%
14%
13%
9%
12%
8%
13%
11%
6%
3%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Odesa
Vinnytsa
Mykolaiv
Sievierodonetsk
Mariupol
Kharkiv
Ivano-Frankivsk
Chernihiv
Rivne
Lutsk
Poltava
Lviv
Khmelnytskyi
Chernivtsi
Zhytomyr
Dnipropetrovsk
Cherkasy
Kyiv
Kherson
Sumy
Kirovograd
Uzhgorod
Zaporizhia
Ternopil
Stay in your city Move abroad Difficult to answer
22

Over the last 12 months, how has the economic situation in
Ukraine changed?
23
1%
2%
1%
2%
1%
1%
1%
2%
3%
2%
1%
1%
1%
1%
1%
1%
1%
4%
4%
4%
3%
3%
3%
5%
4%
4%
2%
4%
8%
2%
6%
9%
6%
8%
11%
11%
11%
11%
11%
12%
13%
11%
9%
13%
14%
13%
17%
15%
18%
22%
23%
30%
25%
17%
20%
35%
17%
34%
31%
27%
39%
47%
43%
41%
24%
36%
34%
36%
36%
43%
41%
39%
35%
27%
24%
34%
43%
72%
73%
54%
69%
52%
56%
60%
46%
37%
40%
45%
58%
45%
40%
46%
41%
36%
37%
37%
39%
42%
45%
21%
16%
9%
1%
4%
3%
1%
1%
3%
3%
4%
1%
4%
4%
10%
1%
5%
2%
2%
4%
4%
5%
4%
10%
6%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Mariupol
Zaporizhia
Kirovograd
Kharkiv
Odesa
Uzhgorod
Chernihiv
Sievierodonetsk
Kyiv
Lviv
Vinnytsa
Dnipropetrovsk
Kherson
Poltava
Sumy
Rivne
Ternopil
Khmelnytskyi
Ivano-Frankivsk
Chernivtsi
Cherkasy
Lutsk
Zhytomyr
Improved a lot Improved somewhat Stayed the same
Worsened a lot Difficult to answer

1%
1%
1%
1%
2%
1%
1%
3%
3%
3%
2%
1%
1%
1%
5%
2%
4%
1%
5%
3%
6%
5%
5%
6%
2%
8%
4%
9%
9%
13%
11%
15%
16%
14%
16%
17%
17%
18%
14%
18%
17%
22%
21%
22%
21%
25%
27%
31%
37%
30%
18%
26%
27%
32%
39%
31%
51%
33%
29%
32%
46%
41%
34%
39%
39%
48%
30%
34%
37%
33%
36%
39%
39%
42%
76%
64%
57%
53%
45%
54%
30%
44%
49%
49%
33%
37%
38%
40%
37%
26%
38%
36%
32%
32%
28%
15%
21%
13%
3%
1%
4%
1%
1%
2%
6%
4%
1%
2%
4%
9%
2%
3%
2%
6%
3%
2%
4%
5%
9%
1%
5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Mariupol
Kirovograd
Odesa
Kharkiv
Zaporizhia
Sievierodonetsk
Sumy
Vinnytsa
Uzhgorod
Kyiv
Chernihiv
Kherson
Dnipropetrovsk
Poltava
Lviv
Chernivtsi
Cherkasy
Rivne
Ivano-Frankivsk
Khmelnytskyi
Lutsk
Ternopil
Zhytomyr
Improved a lot Improved somewhat Stayed the same
Worsened a lot Difficult to answer
Over the last 12 months, how has the economic situation of your
household changed?
24

1%
1%
1%
2%
1%
1%
1%
1%
1%
1%
4%
1%
1%
3%
1%
3%
3%
2%
4%
3%
3%
5%
3%
5%
7%
3%
6%
4%
8%
9%
14%
24%
15%
12%
11%
19%
11%
16%
13%
13%
16%
12%
9%
12%
14%
14%
15%
13%
14%
18%
16%
18%
16%
17%
21%
12%
23%
23%
26%
21%
28%
24%
33%
40%
34%
40%
12%
13%
18%
39%
43%
33%
40%
31%
24%
32%
27%
13%
26%
19%
17%
26%
33%
25%
24%
17%
24%
21%
22%
17%
43%
47%
21%
35%
28%
32%
23%
26%
32%
29%
30%
24%
14%
18%
22%
20%
20%
17%
21%
10%
6%
9%
14%
8%
31%
25%
43%
8%
10%
16%
16%
21%
20%
15%
17%
37%
23%
26%
23%
15%
9%
18%
13%
31%
21%
17%
10%
22%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mariupol
Mykolaiv
Sievierodonetsk
Uzhgorod
Zaporizhia
Odesa
Kherson
Chernihiv
Kharkiv
Dnipropetrovsk
Sumy
Kirovograd
Kyiv
Chernivtsi
Ivano-Frankivsk
Khmelnytskyi
Poltava
Lviv
Cherkasy
Lutsk
Zhytomyr
Ternopil
Rivne
Vinnytsa
Improve a lot Improve somewhat Stay the same Worsen a lot Difficult to answer
In the next 12 months, how do you expect the economic situation
in Ukraine to change?
25

Commitment to Move
Ukraine towards the West

If Ukraine could only enter one international economic union,
which of the following should it be?
57%
14%
10%
19%
European Union (EU)
Customs Union ofRussia, Belarus,andKazakhstan
Other
Difficult toanswer
27

26%
28%
33%
40%
42%
45%
54%
55%
56%
64%
64%
65%
67%
70%
71%
71%
72%
75%
79%
84%
84%
84%
93%
93%
36%
34%
32%
23%
17%
22%
22%
7%
17%
6%
9%
9%
12%
9%
4%
6%
3%
4%
6%
1%
2%
2%
13%
16%
13%
7%
21%
13%
15%
13%
9%
8%
12%
6%
6%
6%
7%
11%
13%
6%
3%
8%
5%
7%
5%
2%
25%
22%
23%
31%
19%
20%
8%
26%
18%
22%
16%
19%
16%
15%
19%
12%
12%
15%
12%
7%
9%
7%
2%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mariupol
Kharkiv
Odesa
Mykolaiv
Dnipropetrovsk
Zaporizhia
Kirovograd
Sumy
Kyiv
Poltava
Chernihiv
Kherson
Cherkasy
Zhytomyr
Vinnytsa
Khmelnytskyi
Rivne
Chernivtsi
Uzhgorod
Lviv
Lutsk
Ternopil
Ivano-Frankivsk
European Union (EU) Customs Union of Russia, Belarus, and Kazakhstan Other Difficult to answer
If Ukraine could only enter one international economic union,
which of the following should it be?
28

29
If a referendum were held today on Ukraine joining NATO,
how would you vote?
44%
27%
11%
18%
Would vote for Ukraine to join NATO
Would vote against Ukraine joining NATO
Would not vote
Difficult to answer

18%
20%
23%
29%
30%
31%
32%
36%
37%
39%
45%
47%
50%
51%
54%
59%
60%
61%
61%
67%
75%
79%
85%
89%
46%
49%
45%
36%
36%
45%
42%
29%
41%
28%
19%
26%
19%
17%
23%
16%
12%
8%
13%
12%
3%
5%
2%
4%
15%
13%
15%
23%
11%
12%
12%
10%
20%
9%
16%
10%
11%
7%
12%
11%
11%
7%
7%
3%
9%
3%
5%
5%
21%
18%
17%
12%
24%
12%
15%
24%
2%
24%
21%
17%
20%
26%
11%
15%
18%
23%
19%
18%
13%
13%
8%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mariupol
Kharkiv
Dnipropetrovsk
Odesa
Mykolaiv
Kherson
Sumy
Zaporizhia
Kirovograd
Chernihiv
Poltava
Zhytomyr
Kyiv
Khmelnytskyi
Cherkasy
Vinnytsa
Rivne
Chernivtsi
Lutsk
Uzhgorod
Lviv
Ivano-Frankivsk
Ternopil
Would vote for Ukraine to join NATO Would vote against Ukraine joining NATO
Would not vote Difficult to answer
If a referendum were held today on Ukraine joining NATO,
how would you vote?
30

13%
13%
13%
18%
20%
24%
25%
26%
26%
29%
32%
32%
36%
36%
39%
41%
41%
44%
44%
45%
49%
51%
52%
53%
64%
62%
71%
68%
56%
59%
59%
55%
58%
51%
48%
50%
59%
46%
46%
49%
49%
30%
29%
35%
39%
36%
35%
31%
23%
25%
15%
14%
24%
17%
17%
19%
16%
21%
20%
17%
5%
18%
15%
10%
9%
26%
26%
20%
12%
13%
13%
16%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernihiv
Sievierodonetsk
Mykolaiv
Mariupol
Kharkiv
Sumy
Odesa
Dnipropetrovsk
Kherson
Chernivtsi
Kirovograd
Poltava
Zaporizhia
Cherkasy
Kyiv
Uzhgorod
Khmelnytskyi
Vinnytsa
Rivne
Zhytomyr
Lutsk
Lviv
Ternopil
Ivano-Frankivsk
Democracy is more important to me Prosperity is more important to me Difficult to answer
If you could have only one or the other, which is more
important to you: a democratic system of government or a
prosperous economy?
31

Approval of and Satisfaction with
Officials and Institutions

1%
1%
1%
<1%
2%
1%
4%
4%
6%
2%
4%
3%
2%
4%
2%
5%
3%
4%
2%
6%
3%
3%
4%
3%
13%
13%
14%
16%
15%
17%
18%
18%
19%
23%
21%
23%
25%
23%
26%
24%
26%
26%
28%
24%
29%
31%
30%
32%
18%
47%
49%
48%
31%
26%
43%
43%
38%
34%
31%
40%
34%
39%
40%
45%
46%
19%
46%
40%
41%
41%
42%
38%
61%
31%
31%
25%
41%
37%
33%
31%
27%
33%
31%
28%
26%
25%
32%
21%
20%
39%
15%
24%
22%
23%
18%
23%
7%
7%
6%
12%
11%
19%
3%
4%
10%
7%
12%
5%
14%
9%
4%
6%
12%
9%
5%
5%
2%
7%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mariupol
Mykolaiv
Chernihiv
Uzhgorod
Kharkiv
Sievierodonetsk
Poltava
Odesa
Rivne
Sumy
Vinnytsa
Ivano-Frankivsk
Kyiv
Kherson
Zaporizhia
Chernivtsi
Cherkasy
Kirovograd
Lviv
Dnipropetrovsk
Zhytomyr
Khmelnytskyi
Ternopil
Lutsk
Strongly approve Somewhat approve Strongly disapprove Difficult to answer
Do you approve the work of the following government and non-
government entities?
President of Ukraine
33

1%
1%
1%
1%
1%
1%
1%
2%
1%
1%
2%
1%
2%
2%
2%
1%
2%
5%
8%
9%
10%
10%
11%
12%
13%
12%
13%
14%
13%
16%
16%
17%
18%
18%
18%
20%
19%
19%
20%
22%
22%
34%
24%
56%
42%
35%
46%
46%
40%
41%
46%
48%
38%
41%
53%
29%
40%
44%
43%
30%
43%
39%
41%
37%
38%
46%
65%
29%
37%
46%
39%
35%
46%
34%
37%
33%
41%
39%
24%
42%
39%
29%
34%
44%
33%
34%
34%
37%
33%
16%
3%
6%
10%
9%
3%
6%
12%
3%
5%
6%
4%
6%
11%
3%
9%
3%
5%
3%
5%
3%
4%
5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mariupol
Uzhgorod
Kyiv
Kharkiv
Mykolaiv
Lviv
Zaporizhia
Vinnytsa
Ternopil
Chernihiv
Rivne
Ivano-Frankivsk
Cherkasy
Kirovograd
Odesa
Kherson
Chernivtsi
Sumy
Khmelnytskyi
Zhytomyr
Poltava
Lutsk
Dnipropetrovsk
Parliament of Ukraine
34

1%
1%
1%
2%
1%
2%
2%
2%
2%
1%
2%
1%
2%
2%
1%
1%
2%
3%
3%
5%
7%
9%
9%
10%
9%
11%
11%
11%
11%
11%
14%
15%
15%
14%
14%
17%
17%
18%
21%
21%
21%
19%
32%
30%
41%
37%
35%
43%
41%
36%
35%
41%
44%
41%
47%
42%
36%
38%
45%
28%
40%
39%
27%
36%
41%
74%
59%
52%
48%
43%
46%
39%
37%
51%
44%
44%
40%
43%
34%
34%
49%
42%
34%
45%
38%
32%
46%
38%
31%
4%
6%
13%
4%
10%
9%
7%
10%
2%
9%
2%
3%
2%
5%
9%
<1%
5%
5%
10%
3%
9%
6%
4%
5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mariupol
Uzhgorod
Sievierodonetsk
Mykolaiv
Kyiv
Kharkiv
Lviv
Vinnytsa
Odesa
Rivne
Ternopil
Poltava
Chernivtsi
Chernihiv
Kherson
Zaporizhia
Ivano-Frankivsk
Cherkasy
Kirovograd
Khmelnytskyi
Zhytomyr
Sumy
Lutsk
Dnipropetrovsk
Strongly approve Somewhat approve Somewhat disapprove Strongly disapprove Difficult to answer
Government of Ukraine
35

2%
2%
2%
3%
1%
1%
3%
1%
2%
3%
2%
4%
2%
2%
2%
3%
9%
14%
15%
17%
18%
19%
20%
19%
20%
23%
20%
22%
23%
21%
25%
26%
28%
29%
27%
29%
31%
33%
31%
32%
25%
50%
54%
21%
41%
26%
34%
16%
34%
57%
31%
35%
45%
26%
35%
44%
31%
41%
34%
24%
42%
36%
41%
39%
22%
21%
27%
31%
27%
27%
22%
19%
22%
12%
24%
13%
22%
15%
15%
18%
25%
12%
24%
15%
9%
19%
14%
15%
44%
14%
4%
31%
14%
28%
25%
44%
21%
8%
23%
30%
9%
36%
24%
9%
13%
16%
11%
29%
16%
11%
11%
12%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kyiv
Kherson
Zaporizhia
Mariupol
Mykolaiv
Kirovograd
Chernihiv
Sievierodonetsk
Zhytomyr
Uzhgorod
Rivne
Lviv
Poltava
Vinnytsa
Ivano-Frankivsk
Khmelnytskyi
Sumy
Cherkasy
Odesa
Kharkiv
Ternopil
Chernivtsi
Lutsk
Dnipropetrovsk
Oblast State Administration
36

2%
2%
1%
4%
2%
1%
4%
1%
3%
3%
1%
2%
3%
3%
3%
2%
3%
8%
9%
12%
15%
15%
18%
19%
20%
18%
21%
22%
24%
21%
24%
27%
30%
27%
30%
31%
31%
32%
32%
34%
35%
21%
12%
20%
49%
53%
39%
26%
34%
29%
33%
36%
56%
26%
45%
47%
39%
35%
32%
37%
42%
41%
22%
27%
35%
20%
18%
34%
20%
26%
27%
26%
19%
25%
22%
11%
10%
13%
20%
12%
19%
22%
11%
12%
8%
13%
14%
25%
13%
50%
59%
34%
15%
4%
16%
29%
26%
24%
22%
30%
10%
36%
9%
10%
11%
12%
25%
18%
16%
12%
29%
13%
14%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kyiv
Sievierodonetsk
Mariupol
Kherson
Zaporizhia
Mykolaiv
Kirovograd
Chernihiv
Rivne
Zhytomyr
Lviv
Uzhgorod
Vinnytsa
Poltava
Khmelnytskyi
Chernivtsi
Odesa
Ivano-Frankivsk
Cherkasy
Ternopil
Dnipropetrovsk
Kharkiv
Sumy
Lutsk
Oblast Council
37

1%
1%
1%
2%
2%
3%
1%
2%
10%
3%
3%
3%
6%
7%
11%
12%
5%
13%
13%
9%
11%
11%
18%
13%
19%
21%
21%
20%
25%
24%
27%
28%
28%
37%
40%
43%
41%
40%
36%
36%
45%
40%
41%
51%
53%
55%
51%
35%
57%
23%
44%
47%
24%
40%
34%
28%
28%
29%
34%
25%
24%
11%
29%
22%
20%
23%
24%
24%
25%
17%
16%
28%
12%
33%
18%
25%
20%
20%
17%
19%
21%
18%
17%
11%
19%
10%
12%
11%
8%
15%
10%
10%
6%
6%
7%
23%
11%
23%
16%
5%
30%
12%
22%
23%
12%
14%
6%
19%
11%
32%
11%
19%
22%
10%
13%
6%
6%
12%
8%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Uzhgorod
Kirovograd
Kherson
Poltava
Mykolaiv
Zaporizhia
Chernihiv
Zhytomyr
Rivne
Kyiv
Chernivtsi
Cherkasy
Sumy
Mariupol
Dnipropetrovsk
Vinnytsa
Ivano-Frankivsk
Odesa
Khmelnytskyi
Lutsk
Ternopil
Lviv
Kharkiv
Mayor
38

1%
1%
1%
4%
3%
2%
1%
5%
2%
1%
2%
2%
2%
3%
1%
3%
2%
4%
11%
14%
17%
17%
19%
19%
19%
17%
18%
21%
25%
27%
28%
24%
29%
30%
30%
30%
31%
32%
35%
33%
34%
34%
31%
30%
60%
56%
47%
31%
53%
30%
31%
22%
31%
29%
33%
28%
41%
35%
20%
30%
41%
34%
31%
39%
27%
23%
29%
20%
12%
22%
18%
28%
17%
24%
21%
27%
9%
17%
25%
11%
11%
12%
10%
20%
12%
13%
11%
7%
24%
12%
28%
36%
11%
3%
16%
21%
10%
26%
27%
30%
33%
26%
13%
32%
17%
21%
38%
18%
14%
17%
22%
17%
13%
27%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Kyiv
Uzhgorod
Zaporizhia
Kherson
Mykolaiv
Poltava
Rivne
Zhytomyr
Kirovograd
Lviv
Chernihiv
Chernivtsi
Vinnytsa
Lutsk
Cherkasy
Mariupol
Odesa
Khmelnytskyi
Dnipropetrovsk
Ivano-Frankivsk
Ternopil
Sumy
Kharkiv
Executive Committee
39

1%
1%
2%
3%
5%
2%
1%
2%
4%
7%
4%
2%
6%
4%
2%
4%
4%
6%
12%
14%
18%
23%
22%
24%
22%
25%
28%
31%
27%
33%
36%
36%
35%
31%
35%
37%
35%
38%
41%
41%
46%
45%
29%
62%
37%
44%
58%
21%
30%
27%
45%
29%
30%
17%
36%
30%
30%
26%
32%
26%
34%
32%
28%
35%
27%
22%
33%
15%
24%
18%
18%
27%
16%
26%
19%
18%
23%
11%
19%
18%
15%
11%
15%
25%
10%
7%
11%
7%
12%
9%
26%
9%
20%
15%
1%
28%
30%
22%
5%
22%
16%
37%
7%
14%
17%
24%
14%
10%
15%
20%
19%
13%
11%
18%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Uzhgorod
Kyiv
Kherson
Zaporizhia
Kirovograd
Zhytomyr
Mykolaiv
Poltava
Chernihiv
Rivne
Mariupol
Chernivtsi
Odesa
Cherkasy
Vinnytsa
Dnipropetrovsk
Sumy
Khmelnytskyi
Lviv
Ivano-Frankivsk
Ternopil
Lutsk
Kharkiv
City Council
40

1%
1%
1%
1%
1%
3%
1%
3%
1%
1%
2%
8%
4%
3%
3%
1%
2%
1%
3%
4%
4%
6%
12%
14%
17%
18%
20%
22%
20%
25%
23%
27%
28%
28%
22%
27%
29%
32%
29%
31%
34%
37%
38%
65%
47%
38%
38%
49%
41%
39%
35%
25%
51%
42%
43%
41%
47%
40%
32%
42%
34%
39%
43%
45%
40%
21%
32%
25%
47%
47%
44%
26%
36%
31%
37%
38%
21%
18%
24%
19%
17%
17%
30%
23%
27%
16%
14%
18%
18%
16%
12%
6%
2%
8%
5%
10%
5%
12%
7%
14%
5%
14%
6%
12%
7%
14%
8%
4%
8%
13%
11%
4%
7%
24%
16%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Zaporizhia
Mykolaiv
Odesa
Kherson
Chernivtsi
Kyiv
Sumy
Kirovograd
Poltava
Mariupol
Dnipropetrovsk
Ivano-Frankivsk
Lutsk
Zhytomyr
Rivne
Khmelnytskyi
Kharkiv
Chernihiv
Lviv
Ternopil
Cherkasy
Sievierodonetsk
Vinnytsa
Communal Enterprises
41

2%
4%
5%
3%
2%
15%
1%
6%
7%
8%
8%
17%
11%
16%
17%
12%
15%
12%
18%
11%
11%
25%
12%
6%
21%
21%
30%
34%
35%
27%
42%
37%
41%
42%
42%
34%
41%
37%
37%
47%
48%
51%
45%
53%
57%
46%
59%
69%
11%
20%
20%
23%
30%
16%
25%
27%
26%
25%
23%
17%
7%
32%
18%
18%
11%
13%
24%
17%
18%
8%
6%
8%
16%
31%
18%
27%
14%
8%
8%
9%
12%
8%
10%
12%
16%
9%
9%
4%
4%
11%
5%
4%
8%
4%
3%
1%
50%
24%
27%
12%
19%
35%
23%
20%
14%
18%
17%
20%
25%
5%
19%
19%
22%
13%
8%
14%
7%
18%
19%
16%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mariupol
Kharkiv
Odesa
Zhytomyr
Mykolaiv
Chernihiv
Dnipropetrovsk
Kherson
Cherkasy
Chernivtsi
Rivne
Kirovograd
Khmelnytskyi
Poltava
Ternopil
Kyiv
Sumy
Lutsk
Ivano-Frankivsk
Zaporizhia
Vinnytsa
Lviv
Uzhgorod
National Guard
42

4%
9%
10%
10%
7%
11%
12%
17%
19%
20%
14%
7%
18%
31%
19%
23%
25%
14%
18%
32%
13%
6%
38%
22%
20%
20%
35%
41%
43%
42%
42%
43%
41%
41%
50%
58%
48%
37%
49%
46%
45%
58%
56%
43%
63%
71%
40%
60%
12%
18%
16%
21%
21%
24%
23%
5%
28%
10%
20%
19%
12%
13%
16%
13%
16%
13%
13%
16%
10%
11%
5%
6%
19%
29%
12%
19%
14%
11%
10%
14%
9%
7%
8%
6%
11%
10%
3%
6%
8%
5%
4%
4%
11%
2%
4%
3%
44%
24%
27%
10%
15%
12%
13%
21%
3%
22%
8%
10%
10%
9%
13%
12%
7%
10%
9%
5%
4%
10%
13%
9%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mariupol
Kharkiv
Odesa
Zhytomyr
Kherson
Dnipropetrovsk
Kirovograd
Khmelnytskyi
Mykolaiv
Cherkasy
Chernihiv
Sumy
Rivne
Ternopil
Kyiv
Poltava
Chernivtsi
Ivano-Frankivsk
Lutsk
Zaporizhia
Uzhgorod
Vinnytsa
Lviv
Army
43

1%
2%
3%
2%
2%
4%
1%
8%
7%
4%
10%
3%
2%
5%
13%
9%
4%
1%
17%
6%
5%
12%
8%
17%
23%
26%
27%
35%
36%
35%
39%
32%
34%
40%
35%
43%
47%
46%
39%
43%
50%
52%
39%
54%
57%
51%
56%
51%
14%
46%
37%
17%
29%
37%
53%
40%
31%
31%
34%
31%
31%
31%
25%
35%
32%
27%
17%
31%
24%
27%
19%
19%
20%
14%
22%
20%
19%
13%
1%
17%
14%
12%
11%
11%
6%
8%
14%
9%
6%
6%
12%
6%
5%
6%
2%
4%
42%
12%
12%
25%
13%
11%
6%
3%
14%
13%
10%
12%
14%
11%
9%
5%
8%
14%
15%
3%
9%
5%
15%
9%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mariupol
Kharkiv
Kirovograd
Odesa
Kherson
Uzhgorod
Khmelnytskyi
Zhytomyr
Kyiv
Dnipropetrovsk
Sumy
Mykolaiv
Chernivtsi
Rivne
Poltava
Cherkasy
Chernihiv
Vinnytsa
Zaporizhia
Ternopil
Lutsk
Lviv
Ivano-Frankivsk
National Media
44

1%
5%
3%
4%
2%
3%
3%
1%
<1%
5%
2%
10%
2%
17%
14%
13%
9%
6%
1%
6%
5%
17%
12%
10%
22%
33%
37%
38%
40%
39%
39%
42%
44%
43%
47%
42%
50%
36%
39%
41%
45%
49%
56%
53%
58%
50%
56%
61%
16%
33%
31%
34%
34%
27%
29%
17%
50%
30%
30%
30%
33%
22%
27%
33%
32%
34%
24%
25%
24%
20%
23%
14%
18%
13%
14%
13%
8%
11%
14%
15%
1%
11%
6%
9%
7%
8%
12%
8%
8%
7%
5%
7%
4%
4%
4%
2%
43%
16%
15%
12%
16%
20%
15%
25%
5%
11%
16%
10%
8%
18%
8%
4%
5%
3%
14%
10%
9%
10%
6%
13%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Zhytomyr
Odesa
Kherson
Mariupol
Kyiv
Kharkiv
Kirovograd
Uzhgorod
Sumy
Mykolaiv
Dnipropetrovsk
Cherkasy
Vinnytsa
Rivne
Khmelnytskyi
Poltava
Zaporizhia
Chernihiv
Chernivtsi
Ternopil
Ivano-Frankivsk
Lutsk
Lviv
Local Media
45

1%
3%
2%
2%
7%
2%
1%
4%
8%
2%
1%
9%
3%
3%
4%
4%
9%
4%
2%
15%
9%
14%
10%
21%
23%
21%
23%
23%
20%
27%
31%
28%
26%
32%
33%
27%
32%
33%
39%
40%
36%
41%
46%
37%
51%
47%
58%
45%
33%
27%
38%
15%
30%
30%
38%
14%
24%
28%
34%
33%
31%
17%
31%
23%
16%
21%
37%
32%
16%
23%
13%
19%
28%
10%
17%
9%
27%
18%
16%
27%
19%
19%
23%
13%
13%
11%
12%
20%
11%
8%
2%
10%
5%
4%
6%
15%
15%
39%
20%
51%
17%
23%
13%
26%
24%
19%
9%
18%
21%
36%
13%
13%
28%
26%
12%
6%
18%
12%
14%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernihiv
Chernivtsi
Mariupol
Zhytomyr
Sievierodonetsk
Sumy
Cherkasy
Kherson
Kirovograd
Rivne
Ivano-Frankivsk
Zaporizhia
Poltava
Ternopil
Mykolaiv
Dnipropetrovsk
Odesa
Vinnytsa
Kharkiv
Uzhgorod
Khmelnytskyi
Kyiv
Lutsk
Lviv
Police (Militia)
46

1%
1%
1%
2%
1%
2%
2%
2%
4%
1%
1%
1%
4%
2%
1%
2%
3%
2%
4%
4%
8%
9%
11%
11%
10%
11%
10%
12%
12%
12%
12%
14%
11%
14%
14%
15%
13%
15%
17%
20%
23%
18%
18%
13%
30%
14%
46%
30%
35%
21%
39%
37%
33%
47%
46%
26%
30%
42%
27%
21%
30%
43%
36%
27%
44%
65%
35%
82%
44%
51%
30%
48%
50%
38%
38%
43%
45%
27%
36%
50%
45%
33%
33%
32%
38%
28%
34%
41%
27%
15%
42%
2%
17%
25%
13%
11%
4%
30%
11%
7%
9%
13%
5%
10%
10%
11%
24%
30%
15%
11%
12%
10%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kyiv
Sievierodonetsk
Uzhgorod
Lviv
Mykolaiv
Chernihiv
Ivano-Frankivsk
Zaporizhia
Mariupol
Poltava
Zhytomyr
Chernivtsi
Kherson
Lutsk
Odesa
Rivne
Ternopil
Kharkiv
Kirovograd
Vinnytsa
Dnipropetrovsk
Cherkasy
Sumy
Khmelnytskyi
Courts
47

1%
1%
1%
1%
1%
1%
1%
2%
1%
1%
3%
1%
2%
2%
1%
2%
2%
2%
3%
1%
2%
6%
6%
8%
10%
10%
10%
10%
10%
10%
10%
12%
12%
11%
15%
14%
14%
14%
16%
15%
17%
17%
23%
16%
17%
16%
28%
35%
49%
14%
31%
32%
24%
41%
24%
41%
31%
29%
29%
19%
25%
30%
33%
37%
41%
45%
40%
78%
63%
35%
46%
52%
29%
53%
46%
43%
34%
42%
46%
34%
46%
44%
46%
29%
34%
43%
42%
33%
28%
23%
29%
4%
19%
43%
20%
4%
13%
23%
12%
13%
30%
6%
18%
12%
9%
13%
10%
36%
26%
10%
8%
13%
13%
13%
6%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Kyiv
Sievierodonetsk
Lviv
Zaporizhia
Chernihiv
Mykolaiv
Ivano-Frankivsk
Poltava
Mariupol
Lutsk
Vinnytsa
Ternopil
Chernivtsi
Rivne
Odesa
Kirovograd
Kharkiv
Sumy
Zhytomyr
Cherkasy
Dnipropetrovsk
Kherson
Khmelnytskyi
Prosecutor’s Office
48

7%
9%
8%
10%
20%
15%
15%
21%
26%
16%
12%
16%
7%
18%
13%
5%
17%
30%
27%
20%
24%
34%
44%
40%
35%
38%
41%
41%
36%
41%
42%
36%
34%
44%
49%
45%
54%
44%
50%
57%
46%
36%
44%
54%
57%
49%
44%
50%
7%
12%
6%
29%
23%
9%
21%
16%
7%
22%
20%
12%
18%
8%
17%
17%
17%
14%
19%
10%
9%
5%
3%
5%
13%
6%
12%
13%
10%
11%
12%
12%
5%
7%
9%
8%
9%
7%
11%
7%
6%
10%
4%
4%
3%
1%
2%
2%
38%
35%
33%
8%
11%
24%
10%
14%
27%
11%
10%
19%
11%
23%
9%
13%
14%
10%
5%
11%
7%
11%
7%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mariupol
Kirovograd
Zhytomyr
Khmelnytskyi
Mykolaiv
Poltava
Odesa
Vinnytsa
Cherkasy
Zaporizhia
Kharkiv
Kherson
Kyiv
Sumy
Chernihiv
Dnipropetrovsk
Rivne
Lutsk
Chernivtsi
Uzhgorod
Lviv
Ternopil
Ivano-Frankivsk
Church
49

2%
2%
4%
5%
6%
6%
3%
6%
16%
9%
8%
3%
9%
15%
6%
16%
11%
7%
14%
3%
18%
3%
12%
8%
26%
29%
31%
34%
33%
35%
41%
40%
30%
43%
44%
50%
45%
39%
49%
40%
45%
49%
45%
57%
45%
64%
59%
68%
5%
13%
36%
35%
20%
23%
27%
20%
16%
23%
28%
9%
26%
27%
22%
21%
21%
10%
12%
18%
11%
20%
12%
15%
4%
9%
12%
12%
15%
6%
12%
12%
11%
6%
6%
10%
5%
8%
4%
9%
5%
4%
4%
5%
6%
1%
4%
4%
64%
48%
17%
15%
26%
30%
17%
23%
27%
19%
14%
28%
15%
11%
19%
14%
17%
29%
24%
17%
21%
12%
13%
5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mariupol
Zhytomyr
Kherson
Sumy
Kharkiv
Odesa
Mykolaiv
Vinnytsa
Dnipropetrovsk
Poltava
Kirovograd
Lutsk
Khmelnytskyi
Ternopil
Rivne
Cherkasy
Kyiv
Lviv
Chernihiv
Ivano-Frankivsk
Uzhgorod
Chernivtsi
Zaporizhia
Civil Society Organizations
50

2%
2%
3%
1%
11%
2%
9%
5%
6%
1%
3%
3%
7%
5%
8%
5%
12%
7%
5%
8%
1%
16%
4%
7%
13%
16%
19%
23%
16%
26%
19%
26%
26%
32%
30%
32%
29%
32%
31%
34%
29%
36%
38%
40%
47%
33%
46%
42%
7%
27%
33%
3%
8%
9%
13%
12%
25%
20%
12%
25%
15%
32%
6%
14%
27%
25%
20%
20%
28%
16%
22%
21%
12%
12%
9%
2%
8%
6%
10%
7%
11%
7%
5%
6%
6%
10%
2%
13%
5%
6%
6%
8%
1%
9%
6%
9%
67%
43%
36%
71%
57%
57%
49%
51%
31%
39%
50%
34%
42%
22%
53%
33%
27%
26%
31%
25%
23%
27%
23%
20%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mariupol
Zhytomyr
Poltava
Sievierodonetsk
Vinnytsa
Kirovograd
Kharkiv
Kyiv
Sumy
Chernihiv
Mykolaiv
Chernivtsi
Ivano-Frankivsk
Kherson
Lviv
Odesa
Dnipropetrovsk
Lutsk
Ternopil
Zaporizhia
Uzhgorod
Rivne
Cherkasy
Khmelnytskyi
Neighborhood Associations
51

Assessment of the Quality of
Public Goods and Services

Average Score of the Quality of Public Goods and
Services in the City
2.5
2.6
2.6
2.6
2.7
2.7
2.7
2.7
2.7
2.8
2.9
2.9
2.9
2.9
2.9
3.0
3.0
3.0
3.0
3.1
3.1
3.2
3.2
3.4
2.0 3.0 4.0 5.0
Mykolaiv
Kherson
Odesa
Zaporizhia
Chernihiv
Kirovograd
Dnipropetrovsk
Sumy
Uzhgorod
Chernivtsi
Kyiv
Zhytomyr
Sievierodonetsk
Ivano-Frankivsk
Poltava
Cherkasy
Mariupol
Rivne
Ternopil
Khmelnytskyi
Lutsk
Lviv
Kharkiv
Vinnytsa
This score is the average value of the quality of all 22 measured services in this survey, with 1 indicating a terrible
score and 5 indicating an excellent score. 53

1%
1%
1%
2%
2%
4%
4%
4%
2%
1%
2%
2%
7%
3%
6%
7%
10%
10%
10%
10%
12%
12%
13%
15%
15%
17%
17%
20%
23%
22%
24%
26%
31%
33%
33%
36%
45%
43%
36%
44%
35%
36%
43%
31%
39%
42%
46%
51%
38%
30%
49%
40%
48%
54%
32%
42%
46%
46%
46%
39%
32%
35%
50%
42%
37%
40%
37%
45%
34%
33%
32%
30%
29%
30%
26%
29%
21%
16%
32%
19%
15%
17%
16%
17%
11%
18%
7%
7%
18%
12%
6%
12%
14%
11%
8%
3%
17%
23%
6%
8%
6%
2%
8%
7%
6%
4%
2%
5%
6%
2%
1%
2%
3%
1%
1%
1%
1%
1%
2%
1%
2%
2%
1%
1%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Mykolaiv
Zaporizhia
Sievierodonetsk
Kirovograd
Kherson
Poltava
Dnipropetrovsk
Odesa
Chernivtsi
Mariupol
Cherkasy
Sumy
Chernihiv
Kyiv
Ternopil
Rivne
Kharkiv
Ivano-Frankivsk
Lutsk
Lviv
Khmelnytskyi
Zhytomyr
Vinnytsa
Excellent Good Average Terrible Difficult to answer
How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Sidewalks
54

2%
2%
1%
2%
1%
4%
5%
3%
5%
5%
5%
2%
8%
4%
4%
5%
17%
16%
11%
16%
19%
19%
17%
23%
24%
25%
26%
25%
32%
33%
31%
35%
35%
35%
38%
44%
40%
47%
51%
51%
49%
53%
52%
41%
49%
47%
51%
43%
32%
38%
56%
42%
49%
51%
48%
34%
44%
40%
43%
39%
37%
36%
39%
36%
28%
23%
31%
31%
27%
25%
25%
28%
31%
29%
16%
21%
14%
14%
15%
21%
15%
16%
12%
12%
12%
10%
5%
5%
4%
7%
2%
10%
5%
7%
5%
4%
11%
6%
1%
8%
3%
1%
1%
6%
1%
2%
3%
3%
3%
3%
1%
2%
1%
1%
4%
1%
2%
2%
1%
2%
1%
1%
1%
1%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Poltava
Chernivtsi
Kherson
Zaporizhia
Kirovograd
Sumy
Odesa
Mariupol
Dnipropetrovsk
Chernihiv
Uzhgorod
Khmelnytskyi
Zhytomyr
Sievierodonetsk
Rivne
Ivano-Frankivsk
Kyiv
Lutsk
Cherkasy
Ternopil
Lviv
Vinnytsa
Kharkiv
Trash Collection
55

1%
1%
1%
3%
3%
5%
1%
2%
4%
3%
1%
4%
4%
4%
1%
3%
3%
8%
9%
8%
10%
13%
16%
18%
19%
20%
19%
23%
27%
25%
31%
30%
27%
30%
33%
30%
31%
32%
36%
35%
42%
46%
55%
62%
39%
47%
56%
34%
47%
40%
29%
44%
48%
42%
57%
42%
43%
33%
49%
39%
36%
41%
40%
42%
35%
31%
26%
24%
43%
29%
22%
26%
27%
28%
37%
21%
18%
19%
7%
16%
17%
21%
10%
21%
21%
17%
18%
14%
13%
8%
7%
2%
3%
8%
5%
18%
6%
6%
9%
7%
5%
7%
10%
5%
11%
4%
5%
4%
4%
2%
3%
4%
4%
3%
3%
6%
3%
3%
1%
5%
2%
2%
2%
3%
5%
1%
4%
2%
4%
3%
2%
3%
4%
2%
3%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Mykolaiv
Kherson
Zaporizhia
Sumy
Chernivtsi
Kirovograd
Odesa
Poltava
Chernihiv
Dnipropetrovsk
Mariupol
Lviv
Khmelnytskyi
Zhytomyr
Sievierodonetsk
Ivano-Frankivsk
Rivne
Lutsk
Ternopil
Kyiv
Cherkasy
Vinnytsa
Kharkiv
Sewage
56

1%
1%
1%
1%
1%
1%
1%
2%
2%
3%
2%
2%
3%
3%
4%
4%
6%
7%
8%
8%
8%
8%
10%
11%
13%
14%
15%
16%
16%
17%
17%
17%
16%
18%
18%
21%
20%
34%
28%
31%
35%
30%
39%
42%
37%
31%
46%
29%
28%
45%
37%
37%
37%
37%
22%
33%
43%
38%
33%
43%
43%
41%
38%
36%
32%
44%
41%
40%
29%
40%
37%
39%
25%
30%
30%
34%
33%
29%
30%
29%
29%
31%
27%
28%
24%
20%
24%
24%
26%
18%
8%
5%
22%
13%
5%
17%
29%
7%
12%
13%
9%
14%
24%
13%
4%
6%
17%
2%
8%
5%
5%
1%
2%
3%
4%
3%
7%
2%
5%
4%
3%
5%
5%
3%
6%
7%
5%
6%
3%
7%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Zaporizhia
Mykolaiv
Kirovograd
Chernihiv
Odesa
Kherson
Sievierodonetsk
Dnipropetrovsk
Kyiv
Uzhgorod
Ivano-Frankivsk
Sumy
Lviv
Rivne
Chernivtsi
Ternopil
Cherkasy
Vinnytsa
Zhytomyr
Kharkiv
Lutsk
Poltava
Mariupol
Khmelnytskyi
Medical Institutions
57

1%
1%
1%
2%
4%
2%
1%
2%
2%
6%
3%
1%
4%
7%
3%
3%
14%
9%
10%
2%
4%
7%
10%
12%
14%
19%
20%
19%
19%
22%
25%
26%
27%
23%
28%
35%
34%
34%
39%
40%
30%
43%
44%
52%
49%
44%
48%
39%
40%
44%
41%
43%
32%
37%
43%
32%
33%
34%
49%
47%
37%
44%
41%
44%
37%
22%
33%
34%
43%
38%
30%
36%
34%
30%
25%
27%
26%
29%
24%
29%
22%
28%
14%
16%
18%
11%
13%
11%
15%
20%
9%
11%
2%
11%
10%
10%
10%
7%
11%
9%
18%
9%
5%
11%
13%
7%
5%
3%
1%
4%
1%
3%
5%
1%
1%
2%
2%
3%
2%
3%
1%
2%
2%
2%
1%
3%
1%
2%
1%
4%
3%
1%
2%
2%
4%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Zaporizhia
Mykolaiv
Kherson
Kirovograd
Chernihiv
Ivano-Frankivsk
Chernivtsi
Sumy
Dnipropetrovsk
Lviv
Odesa
Zhytomyr
Poltava
Kyiv
Mariupol
Rivne
Lutsk
Cherkasy
Ternopil
Khmelnytskyi
Vinnytsa
Kharkiv
Sievierodonetsk
Transportation Infrastructure/Public Transport
58

1%
1%
1%
2%
2%
2%
2%
3%
6%
2%
6%
1%
10%
5%
7%
5%
11%
24%
7%
9%
11%
13%
14%
16%
15%
19%
18%
20%
22%
24%
26%
30%
30%
36%
33%
40%
32%
39%
39%
47%
47%
50%
38%
53%
45%
27%
58%
43%
33%
56%
35%
30%
38%
46%
35%
35%
34%
37%
39%
43%
39%
33%
41%
36%
34%
18%
35%
32%
36%
39%
23%
29%
36%
24%
32%
29%
27%
23%
19%
25%
25%
20%
19%
12%
14%
20%
9%
10%
5%
7%
17%
6%
7%
19%
5%
10%
14%
1%
11%
17%
10%
6%
16%
5%
4%
4%
3%
3%
2%
3%
2%
1%
1%
1%
3%
1%
1%
1%
3%
1%
2%
1%
1%
2%
1%
1%
2%
1%
2%
1%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Uzhgorod
Zaporizhia
Sievierodonetsk
Mykolaiv
Kirovograd
Odesa
Mariupol
Dnipropetrovsk
Sumy
Chernivtsi
Chernihiv
Zhytomyr
Rivne
Poltava
Ternopil
Khmelnytskyi
Kyiv
Lutsk
Cherkasy
Ivano-Frankivsk
Lviv
Vinnytsa
Kharkiv
Street Lighting
59

1%
1%
1%
1%
1%
2%
1%
2%
2%
2%
9%
1%
1%
2%
3%
3%
3%
3%
5%
5%
6%
6%
8%
9%
8%
8%
8%
10%
11%
11%
13%
12%
16%
26%
29%
12%
12%
18%
23%
11%
16%
40%
17%
18%
24%
17%
38%
27%
13%
19%
27%
21%
35%
29%
32%
25%
35%
41%
40%
35%
48%
39%
50%
42%
34%
18%
35%
31%
37%
35%
49%
44%
35%
42%
46%
41%
38%
40%
40%
42%
36%
24%
14%
52%
39%
40%
24%
43%
44%
38%
41%
45%
30%
40%
5%
19%
44%
29%
16%
28%
14%
16%
12%
17%
10%
6%
4%
1%
1%
3%
1%
2%
1%
3%
1%
1%
1%
1%
1%
2%
1%
2%
3%
2%
1%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Zaporizhia
Uzhgorod
Odesa
Chernihiv
Mykolaiv
Kherson
Sievierodonetsk
Sumy
Cherkasy
Kirovograd
Dnipropetrovsk
Mariupol
Kyiv
Chernivtsi
Poltava
Khmelnytskyi
Ternopil
Ivano-Frankivsk
Zhytomyr
Rivne
Kharkiv
Lutsk
Lviv
Vinnytsa
Roads
60

1%
1%
2%
1%
1%
1%
2%
1%
6%
1%
1%
2%
2%
2%
3%
4%
5%
5%
5%
6%
6%
7%
7%
7%
6%
8%
11%
11%
12%
14%
14%
15%
27%
9%
12%
14%
21%
14%
15%
22%
23%
30%
27%
26%
25%
31%
25%
35%
27%
17%
29%
31%
36%
19%
36%
44%
31%
31%
33%
41%
39%
34%
42%
56%
33%
32%
33%
35%
30%
44%
34%
28%
50%
41%
28%
38%
29%
33%
26%
28%
13%
58%
49%
39%
26%
41%
20%
14%
36%
19%
28%
20%
34%
8%
21%
25%
15%
23%
27%
11%
13%
31%
14%
6%
16%
2%
5%
4%
12%
8%
21%
4%
4%
14%
6%
13%
5%
9%
12%
5%
1%
11%
4%
8%
10%
3%
8%
6%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Sievierodonetsk
Chernihiv
Uzhgorod
Odesa
Kyiv
Mariupol
Kherson
Kirovograd
Dnipropetrovsk
Ternopil
Poltava
Lviv
Ivano-Frankivsk
Cherkasy
Zaporizhia
Kharkiv
Chernivtsi
Khmelnytskyi
Rivne
Sumy
Zhytomyr
Lutsk
Vinnytsa
Industrial Zones/Industrial Development
61

1%
1%
1%
1%
2%
2%
3%
2%
3%
5%
3%
6%
3%
6%
10%
6%
2%
9%
5%
9%
9%
13%
14%
15%
18%
18%
18%
21%
21%
19%
22%
20%
23%
25%
30%
25%
29%
27%
23%
29%
33%
38%
31%
44%
50%
31%
44%
44%
43%
35%
41%
45%
46%
48%
40%
42%
39%
41%
35%
43%
42%
41%
45%
35%
40%
37%
45%
31%
32%
31%
26%
21%
21%
24%
21%
12%
15%
9%
18%
17%
15%
16%
27%
16%
17%
14%
14%
12%
15%
5%
7%
5%
4%
17%
6%
4%
5%
5%
9%
5%
1%
5%
8%
6%
3%
2%
3%
4%
4%
3%
2%
2%
3%
11%
10%
5%
7%
9%
15%
12%
16%
8%
22%
13%
20%
13%
10%
11%
11%
5%
6%
5%
8%
4%
17%
8%
8%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Chernihiv
Zaporizhia
Kherson
Odesa
Ivano-Frankivsk
Kirovograd
Kyiv
Dnipropetrovsk
Mariupol
Ternopil
Sievierodonetsk
Rivne
Zhytomyr
Poltava
Lviv
Uzhgorod
Khmelnytskyi
Chernivtsi
Cherkasy
Sumy
Kharkiv
Lutsk
Vinnytsa
Sports Facilities
62

1%
1%
2%
2%
4%
5%
4%
3%
1%
5%
7%
7%
4%
2%
5%
4%
10%
1%
2%
10%
10%
15%
15%
18%
20%
20%
24%
26%
26%
29%
31%
35%
31%
30%
31%
33%
36%
34%
36%
31%
40%
43%
41%
36%
37%
42%
52%
57%
65%
35%
41%
40%
36%
37%
44%
46%
38%
42%
30%
43%
40%
43%
42%
35%
40%
32%
38%
37%
37%
25%
20%
11%
8%
30%
11%
15%
14%
13%
6%
2%
12%
11%
7%
2%
14%
5%
9%
11%
7%
12%
8%
9%
2%
2%
4%
3%
1%
6%
1%
6%
7%
4%
1%
2%
3%
1%
1%
4%
1%
1%
4%
1%
2%
2%
1%
16%
8%
10%
4%
7%
21%
8%
11%
14%
16%
16%
12%
7%
25%
16%
4%
12%
9%
9%
9%
13%
9%
6%
12%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Odesa
Chernihiv
Zaporizhia
Kherson
Kyiv
Dnipropetrovsk
Zhytomyr
Kirovograd
Ivano-Frankivsk
Mariupol
Rivne
Sumy
Kharkiv
Sievierodonetsk
Chernivtsi
Lviv
Lutsk
Poltava
Ternopil
Uzhgorod
Cherkasy
Khmelnytskyi
Vinnytsa
Universities, Technical Institutes, Colleges
63

1%
1%
2%
2%
3%
1%
2%
7%
7%
4%
5%
1%
7%
6%
3%
4%
6%
5%
7%
1%
12%
12%
16%
19%
20%
22%
23%
26%
30%
29%
29%
29%
30%
34%
34%
37%
32%
35%
40%
38%
37%
38%
39%
46%
40%
45%
49%
53%
66%
41%
40%
42%
54%
39%
47%
34%
32%
41%
39%
43%
35%
36%
43%
39%
40%
42%
29%
31%
28%
27%
25%
15%
9%
22%
12%
15%
4%
13%
9%
13%
11%
7%
12%
9%
11%
12%
9%
8%
1%
5%
8%
12%
13%
2%
2%
4%
1%
5%
1%
7%
5%
1%
7%
1%
2%
2%
4%
3%
2%
2%
1%
6%
3%
15%
7%
9%
3%
7%
22%
7%
12%
13%
12%
10%
20%
13%
8%
8%
10%
9%
3%
8%
15%
9%
11%
10%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Odesa
Chernihiv
Zaporizhia
Kherson
Kyiv
Dnipropetrovsk
Mariupol
Kirovograd
Ivano-Frankivsk
Zhytomyr
Kharkiv
Lutsk
Sumy
Ternopil
Poltava
Rivne
Chernivtsi
Cherkasy
Sievierodonetsk
Lviv
Vinnytsa
Uzhgorod
Khmelnytskyi
Schools
64

2%
1%
1%
1%
3%
1%
1%
3%
3%
3%
6%
7%
1%
5%
6%
2%
5%
4%
10%
13%
12%
13%
16%
18%
19%
22%
20%
23%
25%
23%
24%
25%
29%
26%
25%
31%
29%
28%
34%
31%
32%
40%
31%
40%
42%
40%
49%
50%
35%
42%
35%
39%
40%
42%
38%
42%
48%
30%
42%
43%
36%
35%
44%
40%
42%
37%
29%
28%
29%
25%
28%
16%
17%
23%
15%
17%
18%
14%
17%
11%
7%
16%
12%
15%
15%
14%
15%
13%
10%
12%
9%
12%
2%
10%
3%
6%
2%
5%
5%
7%
4%
7%
3%
1%
1%
3%
1%
4%
6%
2%
2%
4%
1%
5%
4%
15%
10%
3%
9%
26%
7%
21%
13%
12%
9%
15%
19%
15%
22%
11%
10%
11%
11%
4%
9%
8%
11%
16%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Odesa
Zaporizhia
Chernihiv
Kyiv
Kherson
Sievierodonetsk
Kirovograd
Ivano-Frankivsk
Dnipropetrovsk
Lviv
Lutsk
Mariupol
Kharkiv
Poltava
Ternopil
Rivne
Zhytomyr
Chernivtsi
Sumy
Cherkasy
Uzhgorod
Vinnytsa
Khmelnytskyi
Kindergartens
65

1%
1%
1%
4%
1%
2%
2%
3%
2%
1%
5%
1%
1%
3%
8%
2%
5%
6%
12%
6%
7%
7%
14%
14%
16%
17%
21%
18%
23%
22%
23%
24%
26%
28%
24%
30%
30%
29%
24%
33%
34%
34%
30%
37%
39%
43%
36%
41%
56%
54%
37%
42%
42%
48%
36%
45%
43%
43%
37%
48%
45%
44%
39%
47%
39%
43%
38%
24%
32%
34%
31%
27%
15%
24%
28%
21%
9%
15%
19%
13%
10%
13%
15%
12%
11%
11%
17%
12%
7%
10%
12%
10%
4%
8%
4%
6%
3%
1%
6%
7%
1%
2%
3%
2%
4%
7%
2%
4%
3%
1%
2%
1%
2%
1%
1%
3%
14%
11%
10%
3%
7%
9%
26%
11%
19%
12%
18%
11%
12%
9%
11%
9%
9%
4%
12%
6%
7%
21%
16%
5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Odesa
Chernihiv
Zaporizhia
Kherson
Dnipropetrovsk
Mariupol
Lutsk
Kyiv
Rivne
Ivano-Frankivsk
Kirovograd
Zhytomyr
Uzhgorod
Ternopil
Cherkasy
Poltava
Chernivtsi
Lviv
Sievierodonetsk
Sumy
Kharkiv
Vinnytsa
Khmelnytskyi
Cultural Premises (Concert Halls, Libraries, Etc.)
66

1%
1%
4%
1%
2%
8%
4%
5%
6%
6%
4%
7%
11%
3%
9%
16%
9%
3%
9%
10%
6%
7%
16%
15%
21%
22%
20%
26%
25%
23%
29%
30%
29%
31%
33%
32%
28%
36%
32%
26%
34%
41%
39%
46%
55%
58%
55%
56%
55%
44%
36%
38%
50%
43%
38%
45%
38%
44%
44%
35%
40%
46%
27%
41%
29%
35%
36%
36%
36%
27%
22%
19%
20%
29%
29%
23%
18%
19%
20%
16%
21%
12%
15%
14%
16%
13%
27%
13%
18%
14%
11%
7%
1%
6%
1%
4%
2%
2%
8%
11%
3%
4%
3%
4%
3%
3%
2%
9%
4%
1%
3%
4%
10%
4%
3%
1%
1%
1%
1%
2%
3%
3%
1%
2%
2%
6%
3%
4%
2%
4%
1%
3%
1%
1%
2%
2%
1%
1%
1%
6%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Lutsk
Kherson
Mykolaiv
Chernihiv
Dnipropetrovsk
Ivano-Frankivsk
Chernivtsi
Rivne
Kirovograd
Ternopil
Zhytomyr
Poltava
Zaporizhia
Sumy
Khmelnytskyi
Odesa
Kyiv
Cherkasy
Lviv
Mariupol
Sievierodonetsk
Vinnytsa
Kharkiv
Street Markets and Trade Premises
67

1%
1%
3%
1%
1%
4%
3%
7%
3%
5%
6%
8%
8%
4%
3%
2%
5%
3%
16%
18%
13%
18%
20%
21%
21%
21%
24%
26%
26%
26%
29%
27%
31%
30%
30%
29%
30%
36%
38%
40%
44%
53%
52%
57%
42%
38%
50%
49%
50%
45%
33%
51%
43%
49%
45%
40%
48%
42%
36%
41%
29%
46%
41%
50%
42%
36%
22%
16%
35%
31%
20%
24%
22%
17%
24%
16%
28%
17%
15%
22%
12%
15%
16%
16%
28%
10%
13%
7%
7%
5%
3%
4%
7%
10%
6%
5%
2%
10%
11%
4%
1%
3%
8%
3%
2%
3%
10%
3%
3%
2%
2%
1%
1%
1%
3%
3%
3%
3%
4%
7%
3%
1%
1%
1%
1%
4%
5%
2%
3%
2%
2%
3%
1%
2%
1%
6%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Kherson
Chernihiv
Zaporizhia
Lutsk
Zhytomyr
Sievierodonetsk
Kirovograd
Uzhgorod
Chernivtsi
Odesa
Poltava
Ivano-Frankivsk
Rivne
Sumy
Dnipropetrovsk
Khmelnytskyi
Cherkasy
Kyiv
Mariupol
Lviv
Ternopil
Vinnytsa
Kharkiv
Public Parks and Gardens
68

1%
3%
2%
1%
4%
1%
1%
3%
2%
1%
3%
1%
2%
2%
9%
8%
5%
5%
9%
10%
11%
12%
12%
12%
15%
16%
15%
16%
15%
19%
19%
20%
22%
25%
23%
26%
25%
34%
36%
43%
56%
32%
32%
28%
42%
45%
44%
38%
45%
54%
33%
31%
38%
43%
49%
42%
50%
40%
47%
44%
38%
43%
29%
35%
35%
42%
31%
44%
32%
31%
31%
35%
23%
26%
34%
39%
37%
28%
23%
20%
22%
27%
21%
22%
28%
18%
21%
4%
3%
20%
25%
16%
11%
6%
11%
10%
15%
1%
13%
10%
4%
6%
5%
11%
2%
6%
4%
6%
4%
2%
2%
3%
1%
2%
1%
4%
5%
1%
2%
3%
2%
3%
2%
2%
2%
2%
4%
3%
1%
2%
1%
2%
1%
2%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Zaporizhia
Mykolaiv
Odesa
Kherson
Kirovograd
Chernivtsi
Dnipropetrovsk
Chernihiv
Mariupol
Sumy
Sievierodonetsk
Poltava
Ivano-Frankivsk
Cherkasy
Zhytomyr
Lutsk
Ternopil
Rivne
Kyiv
Khmelnytskyi
Lviv
Kharkiv
Vinnytsa
Yards and Areas Near Buildings
69

1%
1%
1%
1%
1%
3%
1%
2%
2%
3%
3%
1%
2%
5%
4%
4%
10%
3%
12%
8%
7%
9%
9%
9%
11%
12%
12%
14%
13%
16%
18%
18%
18%
18%
19%
21%
20%
19%
29%
36%
32%
40%
31%
44%
38%
39%
39%
39%
36%
44%
47%
40%
33%
39%
34%
42%
33%
37%
36%
37%
25%
34%
27%
21%
39%
32%
34%
30%
33%
38%
25%
28%
22%
9%
29%
13%
23%
17%
22%
20%
25%
24%
23%
25%
15%
22%
8%
12%
8%
9%
12%
8%
15%
6%
10%
16%
8%
3%
9%
4%
13%
6%
12%
3%
11%
7%
9%
1%
1%
4%
2%
4%
1%
2%
4%
2%
7%
8%
17%
7%
23%
32%
2%
28%
15%
21%
14%
16%
12%
12%
10%
15%
36%
16%
29%
22%
10%
15%
7%
9%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernihiv
Kherson
Kirovograd
Chernivtsi
Cherkasy
Mykolaiv
Zaporizhia
Sievierodonetsk
Sumy
Rivne
Ivano-Frankivsk
Ternopil
Zhytomyr
Odesa
Dnipropetrovsk
Uzhgorod
Mariupol
Poltava
Kharkiv
Vinnytsa
Lutsk
Kyiv
Khmelnytskyi
Lviv
Police (Militia) Activities
70

2%
1%
2%
2%
1%
1%
6%
7%
2%
8%
9%
2%
13%
6%
7%
2%
10%
3%
15%
10%
17%
12%
15%
21%
23%
23%
23%
25%
27%
31%
29%
28%
34%
31%
35%
45%
37%
45%
45%
51%
46%
55%
50%
60%
54%
58%
45%
52%
55%
38%
53%
55%
48%
48%
41%
41%
32%
39%
38%
39%
33%
36%
33%
35%
35%
32%
21%
21%
24%
25%
31%
18%
14%
23%
17%
14%
22%
13%
19%
19%
20%
17%
13%
10%
12%
8%
11%
8%
5%
8%
4%
7%
3%
3%
6%
6%
6%
10%
5%
4%
1%
3%
4%
3%
8%
3%
4%
4%
3%
4%
4%
1%
2%
1%
2%
1%
1%
4%
3%
5%
1%
1%
3%
1%
1%
3%
2%
2%
1%
1%
1%
1%
2%
1%
1%
9%
1%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Kherson
Mykolaiv
Zaporizhia
Sumy
Chernivtsi
Chernihiv
Mariupol
Kirovograd
Dnipropetrovsk
Odesa
Zhytomyr
Khmelnytskyi
Rivne
Kyiv
Poltava
Ivano-Frankivsk
Cherkasy
Sievierodonetsk
Lutsk
Ternopil
Vinnytsa
Kharkiv
Lviv
Water Supply
71

1%
1%
1%
1%
1%
1%
2%
2%
2%
3%
2%
2%
2%
9%
5%
3%
3%
5%
4%
6%
6%
8%
8%
11%
10%
13%
15%
15%
16%
18%
17%
17%
17%
17%
20%
22%
24%
19%
30%
23%
23%
27%
28%
28%
29%
36%
48%
36%
46%
43%
31%
43%
60%
44%
41%
45%
26%
45%
41%
37%
42%
46%
40%
40%
48%
61%
46%
48%
41%
38%
25%
39%
29%
28%
23%
27%
17%
30%
27%
25%
38%
27%
29%
33%
19%
20%
12%
33%
24%
6%
18%
14%
19%
15%
13%
10%
12%
14%
22%
12%
2%
4%
8%
6%
14%
6%
7%
3%
6%
3%
5%
1%
3%
4%
4%
3%
6%
5%
2%
2%
8%
2%
3%
3%
4%
5%
2%
1%
2%
3%
6%
1%
9%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Zaporizhia
Mariupol
Uzhgorod
Odesa
Kyiv
Dnipropetrovsk
Kirovograd
Mykolaiv
Kherson
Chernivtsi
Chernihiv
Sievierodonetsk
Cherkasy
Lutsk
Ternopil
Zhytomyr
Rivne
Sumy
Khmelnytskyi
Lviv
Kharkiv
Ivano-Frankivsk
Poltava
Vinnytsa
Environment
72

1%
1%
1%
1%
1%
1%
1%
1%
1%
2%
2%
4%
3%
2%
2%
5%
2%
3%
3%
6%
7%
6%
8%
7%
9%
10%
10%
11%
12%
12%
12%
14%
14%
15%
13%
14%
16%
20%
20%
26%
17%
21%
22%
33%
22%
25%
42%
37%
38%
29%
28%
32%
34%
25%
34%
35%
35%
22%
33%
47%
52%
31%
33%
29%
49%
52%
37%
37%
38%
35%
28%
30%
36%
29%
33%
26%
44%
36%
35%
36%
28%
34%
28%
14%
18%
9%
29%
16%
26%
23%
27%
10%
18%
31%
11%
12%
10%
24%
18%
19%
10%
18%
11%
9%
8%
9%
6%
1%
5%
9%
8%
8%
7%
2%
9%
14%
15%
3%
12%
12%
6%
8%
10%
10%
1%
9%
6%
6%
13%
18%
16%
21%
7%
31%
7%
17%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kyiv
Uzhgorod
Odesa
Kirovograd
Mykolaiv
Chernivtsi
Chernihiv
Dnipropetrovsk
Kherson
Ivano-Frankivsk
Ternopil
Sumy
Zaporizhia
Cherkasy
Rivne
Khmelnytskyi
Lviv
Kharkiv
Poltava
Mariupol
Lutsk
Sievierodonetsk
Zhytomyr
Vinnytsa
Parking
73

1%
1%
2%
2%
4%
5%
2%
4%
3%
6%
4%
5%
7%
9%
16%
1%
16%
9%
15%
10%
11%
13%
17%
18%
20%
19%
19%
22%
20%
22%
27%
27%
34%
33%
41%
40%
38%
39%
33%
52%
40%
50%
46%
52%
43%
44%
40%
61%
58%
47%
42%
59%
38%
49%
50%
41%
38%
37%
38%
28%
29%
43%
35%
28%
22%
30%
29%
25%
30%
31%
22%
17%
11%
23%
20%
16%
23%
17%
16%
20%
20%
19%
8%
18%
12%
7%
13%
11%
6%
8%
7%
11%
7%
8%
5%
5%
8%
15%
3%
9%
6%
5%
4%
5%
5%
4%
7%
12%
1%
3%
2%
3%
1%
1%
2%
8%
4%
15%
3%
6%
2%
3%
1%
6%
1%
3%
5%
2%
2%
1%
1%
6%
13%
2%
3%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Kherson
Kirovograd
Mariupol
Uzhgorod
Dnipropetrovsk
Sumy
Chernihiv
Odesa
Chernivtsi
Zaporizhia
Khmelnytskyi
Kyiv
Rivne
Ivano-Frankivsk
Zhytomyr
Cherkasy
Lutsk
Poltava
Sievierodonetsk
Vinnytsa
Ternopil
Lviv
Kharkiv
Heating
74

1%
1%
2%
1%
1%
1%
2%
1%
1%
1%
4%
1%
2%
2%
2%
3%
3%
4%
4%
5%
5%
5%
5%
5%
8%
8%
7%
8%
8%
8%
8%
11%
12%
15%
13%
21%
23%
29%
57%
20%
28%
26%
32%
24%
12%
19%
24%
17%
32%
50%
32%
34%
29%
23%
44%
34%
22%
31%
29%
44%
30%
37%
24%
37%
43%
43%
36%
39%
33%
39%
48%
41%
34%
25%
30%
35%
37%
30%
29%
32%
24%
37%
32%
21%
12%
23%
11%
28%
25%
19%
22%
24%
42%
20%
16%
22%
20%
5%
19%
9%
13%
16%
11%
13%
32%
10%
6%
12%
33%
9%
5%
12%
1%
9%
7%
8%
8%
18%
6%
14%
5%
12%
11%
13%
13%
21%
6%
9%
9%
6%
15%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Odesa
Mariupol
Chernihiv
Uzhgorod
Ivano-Frankivsk
Zaporizhia
Kirovograd
Kherson
Dnipropetrovsk
Mykolaiv
Sievierodonetsk
Ternopil
Kyiv
Chernivtsi
Lutsk
Cherkasy
Lviv
Rivne
Kharkiv
Poltava
Zhytomyr
Sumy
Khmelnytskyi
Vinnytsa
Accessibility for Persons with Disabilities
75

77%
78%
78%
80%
80%
81%
84%
85%
87%
89%
90%
90%
90%
91%
91%
91%
92%
92%
92%
92%
93%
95%
97%
98%
8%
8%
5%
12%
10%
3%
3%
8%
1%
5%
2%
7%
6%
1%
2%
1%
4%
5%
1%
1%
2%
15%
22%
15%
15%
8%
10%
13%
12%
5%
10%
5%
8%
3%
4%
8%
7%
7%
4%
2%
7%
5%
4%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Zhytomyr
Sievierodonetsk
Dnipropetrovsk
Kharkiv
Cherkasy
Kherson
Odesa
Kirovograd
Poltava
Mykolaiv
Rivne
Ternopil
Chernivtsi
Mariupol
Ivano-Frankivsk
Lviv
Lutsk
Sumy
Khmelnytskyi
Kyiv
Chernihiv
Vinnytsa
Uzhgorod
Zaporizhia
Positive Negative Difficult to answer
Do you have a positive or negative attitude toward people with
disabilities?
76

60%
63%
69%
70%
70%
71%
72%
72%
73%
73%
74%
74%
74%
75%
78%
79%
79%
79%
81%
82%
82%
82%
88%
93%
33%
18%
16%
20%
2%
17%
8%
21%
9%
10%
9%
9%
13%
4%
7%
10%
7%
17%
8%
8%
5%
15%
4%
5%
7%
19%
15%
10%
27%
12%
20%
7%
18%
17%
17%
16%
12%
21%
15%
12%
14%
4%
11%
10%
13%
3%
8%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Khmelnytskyi
Zhytomyr
Dnipropetrovsk
Cherkasy
Sievierodonetsk
Kherson
Kirovograd
Poltava
Kharkiv
Kyiv
Lutsk
Mariupol
Ternopil
Mykolaiv
Chernihiv
Rivne
Odesa
Chernivtsi
Sumy
Lviv
Ivano-Frankivsk
Uzhgorod
Vinnytsa
Zaporizhia
In your opinion, do people around you have a positive or negative
attitude toward people with disabilities?
77

25%
26%
26%
27%
27%
27%
33%
33%
34%
34%
35%
36%
37%
37%
40%
40%
40%
43%
44%
44%
44%
46%
49%
51%
29%
41%
41%
41%
53%
56%
43%
40%
33%
41%
44%
58%
35%
42%
30%
45%
44%
26%
39%
32%
28%
33%
28%
32%
46%
33%
33%
33%
20%
17%
24%
27%
34%
25%
21%
6%
28%
21%
30%
15%
16%
31%
17%
24%
27%
21%
23%
17%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mykolaiv
Kyiv
Mariupol
Kherson
Ternopil
Lviv
Kirovograd
Zhytomyr
Ivano-Frankivsk
Rivne
Zaporizhia
Chernihiv
Dnipropetrovsk
Lutsk
Khmelnytskyi
Poltava
Kharkiv
Cherkasy
Sumy
Odesa
Vinnytsa
Uzhgorod
Chernivtsi
In your opinion, does your local government have a positive or
negative attitude toward people with disabilities?
78

17%
21%
22%
23%
23%
25%
27%
28%
28%
29%
31%
32%
32%
32%
34%
34%
36%
36%
38%
39%
40%
41%
43%
51%
52%
41%
60%
46%
33%
54%
58%
42%
48%
41%
43%
61%
41%
35%
34%
43%
38%
35%
42%
40%
38%
41%
39%
25%
31%
38%
19%
32%
44%
21%
14%
30%
24%
30%
26%
8%
27%
32%
32%
22%
27%
29%
20%
20%
22%
18%
18%
25%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mariupol
Kyiv
Ternopil
Mykolaiv
Sievierodonetsk
Kherson
Khmelnytskyi
Lviv
Rivne
Kharkiv
Ivano-Frankivsk
Zaporizhia
Kirovograd
Zhytomyr
Lutsk
Dnipropetrovsk
Chernihiv
Odesa
Poltava
Sumy
Vinnytsa
Chernivtsi
Cherkasy
Uzhgorod
In your opinion, does the national government have a positive or
negative attitude toward people with disabilities?
79

7%
5%
5%
8%
12%
8%
19%
16%
5%
14%
12%
5%
14%
8%
20%
15%
27%
24%
14%
22%
25%
13%
24%
25%
17%
29%
32%
29%
29%
36%
25%
29%
45%
37%
40%
48%
39%
46%
33%
40%
29%
36%
46%
40%
38%
54%
42%
43%
49%
38%
35%
44%
30%
36%
32%
27%
33%
36%
35%
32%
26%
29%
23%
26%
16%
24%
26%
23%
24%
19%
20%
15%
22%
17%
24%
13%
23%
12%
9%
20%
14%
10%
10%
12%
13%
5%
14%
11%
15%
12%
9%
5%
10%
9%
6%
12%
5%
10%
4%
6%
6%
8%
15%
7%
4%
3%
2%
3%
8%
14%
10%
8%
13%
4%
5%
9%
3%
6%
7%
5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Mykolaiv
Mariupol
Sumy
Dnipropetrovsk
Sievierodonetsk
Kirovograd
Rivne
Odesa
Poltava
Zaporizhia
Uzhgorod
Kyiv
Chernivtsi
Zhytomyr
Cherkasy
Vinnytsa
Ternopil
Chernihiv
Ivano-Frankivsk
Khmelnytskyi
Lviv
Kharkiv
Lutsk
Yes, I feel completely safe Yes, I feel safe most of the time
No, I never feel safe Difficult to answer
Do you feel secure walking home alone in your neighborhood
at night?
80

Citizen Participation
in Local Governance

32%
21%
31%
25%
43%
32%
27%
28%
42%
44%
42%
44%
44%
43%
35%
37%
51%
56%
29%
47%
34%
43%
49%
70%
26%
40%
30%
40%
26%
37%
44%
44%
32%
29%
32%
30%
30%
33%
42%
41%
28%
23%
53%
34%
48%
40%
36%
24%
22%
15%
14%
19%
17%
6%
9%
9%
10%
8%
7%
12%
19%
10%
10%
8%
10%
12%
12%
10%
7%
2%
4%
2%
7%
9%
12%
7%
7%
3%
1%
4%
7%
4%
3%
7%
3%
6%
3%
4%
3%
4%
5%
2%
2%
1%
2%
12%
14%
13%
8%
8%
21%
18%
15%
10%
15%
17%
7%
3%
8%
10%
10%
8%
5%
2%
7%
9%
13%
9%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Lutsk
Zhytomyr
Khmelnytskyi
Rivne
Mykolaiv
Chernihiv
Mariupol
Ivano-Frankivsk
Kyiv
Kirovograd
Dnipropetrovsk
Poltava
Vinnytsa
Odesa
Chernivtsi
Lviv
Cherkasy
Zaporizhia
Ternopil
Sumy
Sievierodonetsk
Kharkiv
Uzhgorod
Very important Somewhat important Not very important Not important at all Difficult to answer
How important is citizens’ participation in government
decision making processes?
82

83
What forms of local democracy/citizens’ participation in
municipal governance do you consider to have the best results?
Lviv
Ivano-Frankivsk
Lutsk
Ternopil
Khmelnytskyi
Rivne
Chernivtsi
Uzhgorod
General assembly of community members at their
place of residence
31% 24% 27% 24% 25% 20% 33% 42%
Public meetings 31% 45% 33% 26% 30% 35% 30% 59%
Local referendum 30% 26% 24% 32% 19% 18% 33% 38%
Public hearings 27% 41% 30% 25% 36% 25% 33% 49%
Establishment and activity of bodies of self-
organization of population
22% 21% 21% 8% 15% 14% 17% 9%
Local elections 21% 22% 16% 21% 13% 13% 19% 29%
Local initiatives 15% 26% 23% 16% 27% 24% 26% 21%
I know nothing about forms of local democracy 9% 5% 4% 11% 17% 8% 8% 5%
Difficult to answer 6% 10% 17% 5% 4% 11% 10% 2%
Western
Ukraine

84
Vinnytsa
Kyiv
Cherkasy
Zhytomyr
Chernihiv
Sumy
Poltava
Kirovograd
place of residence
32% 23% 17% 25% 14% 14% 16% 22%
Public meetings 37% 26% 28% 24% 20% 15% 33% 32%
Public hearings 23% 26% 43% 27% 16% 12% 21% 24%
11% 16% 22% 6% 14% 15% 14% 25%
Local elections 30% 32% 23% 21% 8% 24% 25% 16%
Central
Ukraine

85
Kharkiv
Odesa
Dnipropetrovsk
Kherson
Zaporizhia
Mykolaiv
Mariupol
Sievierodonetsk
place of residence
20% 28% 21% 13% 29% 15% 33% 12%
Public meetings 25% 27% 25% 14% 19% 22% 28% 21%
Public hearings 18% 18% 20% 16% 24% 11% 24% 13%
16% 26% 20% 9% 30% 27% 31% 15%
Local elections 18% 31% 21% 22% 12% 16% 33% 31%
Southeastern
Ukraine

1%
1%
2%
2%
1%
2%
2%
2%
1%
3%
3%
6%
5%
2%
2%
5%
6%
6%
6%
11%
9%
6%
6%
8%
9%
8%
8%
9%
11%
10%
10%
12%
12%
10%
13%
11%
13%
17%
18%
16%
15%
17%
19%
15%
24%
32%
29%
35%
47%
33%
58%
27%
46%
43%
33%
28%
47%
49%
35%
31%
37%
32%
51%
40%
37%
36%
38%
33%
28%
52%
60%
51%
43%
51%
28%
60%
37%
37%
47%
55%
36%
35%
44%
45%
40%
44%
26%
33%
27%
38%
34%
29%
36%
10%
4%
6%
1%
7%
4%
3%
5%
7%
8%
3%
4%
3%
6%
7%
5%
5%
3%
5%
14%
2%
3%
13%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Lviv
Odesa
Zaporizhia
Kyiv
Sievierodonetsk
Kherson
Mariupol
Vinnytsa
Ivano-Frankivsk
Ternopil
Sumy
Chernihiv
Kharkiv
Zhytomyr
Rivne
Lutsk
Uzhgorod
Cherkasy
Chernivtsi
Dnipropetrovsk
Khmelnytskyi
Kirovograd
Poltava
Regularly Quite often Never Difficult to answer
How often do you volunteer with groups to clean your street or
park, plant trees, collect garbage, etc.?
86

47%
53%
45%
37%
49%
45%
46%
39%
40%
48%
43%
50%
42%
39%
39%
36%
36%
36%
33%
40%
31%
28%
29%
31%
3%
4%
11%
5%
4%
8%
4%
7%
11%
4%
6%
8%
10%
10%
9%
7%
10%
14%
3%
7%
8%
16%
7%
10%
10%
16%
15%
16%
15%
18%
15%
23%
23%
22%
19%
24%
27%
19%
29%
30%
22%
24%
26%
35%
29%
24%
33%
37%
17%
12%
7%
14%
17%
14%
21%
14%
10%
18%
19%
12%
8%
17%
13%
14%
21%
16%
26%
14%
19%
17%
22%
14%
5%
5%
5%
6%
2%
5%
1%
4%
2%
1%
4%
2%
7%
5%
3%
4%
2%
1%
3%
2%
3%
7%
3%
1%
2%
1%
1%
1%
<1%
2%
2%
1%
2%
2%
1%
1%
1%
17%
10%
15%
22%
11%
9%
12%
11%
12%
7%
8%
3%
6%
8%
6%
8%
8%
10%
9%
3%
10%
8%
10%
5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernivtsi
Kharkiv
Sumy
Chernihiv
Kirovograd
Rivne
Mykolaiv
Khmelnytskyi
Zaporizhia
Ivano-Frankivsk
Dnipropetrovsk
Ternopil
Lutsk
Kherson
Lviv
Poltava
Odesa
Vinnytsa
Mariupol
Uzhgorod
Kyiv
Zhytomyr
Sievierodonetsk
Cherkasy
Four times a year Three times a year
Once a year
Once, at the end of their term in office They should not present such reports at all
Difficult to answer
In your opinion, how often should local councilmembers present
reports on their activities to their constituents?
87

What format of report on local councilmembers’ activities do you
consider to be most accessible for citizens?
Publication of report
on official website
Meeting
with voters
Publication of
report in mass
media
Publication of report
in social media
Presenting
report at the
council meeting
Other
Difficult to
answer
Lviv 30% 59% 53% 15% 27% 5%
Ivano-Frankivsk 42% 62% 55% 11% 22% 4%
Lutsk 23% 45% 47% 20% 24% 1% 7%
Ternopil 27% 59% 43% 20% 18% 1% 6%
Khmelnytskyi 35% 69% 47% 14% 19% 7%
Kharkiv 34% 49% 62% 15% 12% 1% 5%
Vinnytsa 35% 59% 36% 11% 15% 2% 4%
Rivne 29% 50% 48% 17% 18% 1% 7%
Chernivtsi 43% 51% 55% 26% 19% 1% 11%
Odesa 42% 55% 53% 25% 23% 3%
Kyiv 38% 61% 48% 21% 17% 1% 6%
Dnipropetrovsk 36% 52% 62% 24% 27% 4% 4%
Kherson 29% 33% 49% 19% 14% 2% 7%
Cherkasy 32% 66% 49% 22% 26% 2% 5%
Zhytomyr 39% 56% 50% 9% 22% 1% 7%
Chernihiv 22% 36% 56% 11% 11% 2% 9%
Sumy 21% 36% 53% 15% 20% 3% 10%
Uzhgorod 35% 73% 59% 18% 11% 1%
Poltava 39% 47% 45% 17% 16% 2% 2%
Zaporizhia 36% 40% 78% 30% 17% 1% 5%
Mykolaiv 38% 66% 76% 15% 20% 1% 8%
Kirovograd 39% 54% 57% 16% 11% 3% 11%
Mariupol 35% 65% 63% 3% 11% 1% 2%
Sievierodonetsk 36% 77% 38% 5% 7% 1% 5%
(No more than three responses)
88

10%
12%
11%
18%
13%
14%
17%
19%
14%
16%
12%
14%
11%
19%
14%
25%
25%
22%
16%
32%
23%
25%
35%
40%
5%
6%
11%
6%
12%
12%
10%
10%
15%
13%
18%
16%
19%
12%
16%
7%
8%
12%
23%
9%
19%
19%
9%
8%
57%
40%
58%
53%
45%
52%
60%
62%
52%
62%
51%
58%
56%
50%
53%
51%
54%
52%
51%
46%
45%
47%
39%
32%
28%
43%
20%
23%
30%
22%
13%
10%
19%
9%
20%
12%
14%
20%
17%
17%
13%
14%
11%
13%
13%
9%
17%
20%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Sievierodonetsk
Mariupol
Chernivtsi
Odesa
Kyiv
Kharkiv
Ternopil
Chernihiv
Zaporizhia
Lutsk
Kherson
Sumy
Kirovograd
Dnipropetrovsk
Lviv
Ivano-Frankivsk
Zhytomyr
Poltava
Rivne
Khmelnytskyi
Uzhgorod
Vinnytsa
Cherkasy
Yes, on a volunteer basis Yes, but only for reward No, I’m not Difficult to answer
Are you ready to join the process on providing detail for proposals
for the city council?
89

14%
16%
18%
20%
21%
21%
22%
22%
22%
23%
25%
26%
26%
27%
27%
28%
28%
30%
30%
30%
36%
36%
39%
56%
20%
25%
18%
13%
21%
11%
12%
22%
17%
16%
13%
19%
18%
30%
27%
21%
31%
18%
17%
22%
18%
17%
15%
8%
30%
10%
15%
34%
15%
11%
19%
12%
20%
24%
15%
19%
18%
9%
14%
17%
18%
15%
17%
14%
10%
13%
13%
10%
16%
38%
30%
19%
24%
43%
20%
22%
20%
20%
26%
25%
20%
28%
13%
23%
14%
23%
19%
19%
29%
21%
22%
17%
21%
11%
19%
13%
19%
13%
27%
22%
21%
17%
21%
12%
18%
7%
19%
11%
8%
13%
17%
16%
7%
13%
11%
9%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Zhytomyr
Vinnytsa
Sievierodonetsk
Sumy
Ivano-Frankivsk
Cherkasy
Kirovograd
Chernihiv
Lutsk
Kherson
Rivne
Khmelnytskyi
Mykolaiv
Zaporizhia
Chernivtsi
Dnipropetrovsk
Odesa
Kyiv
Kharkiv
Poltava
Uzhgorod
Ternopil
Lviv
Mariupol
Collection of certain number of citizens’ signatures under a bill for a city council session
Voting for a bill on a city council’s website
Through general assembly at the place of residence
Difficult to answer
Which method of submitting proposals for a city council’s
consideration do you consider to be the most convenient?
90

1%
1%
3%
3%
3%
4%
5%
6%
7%
7%
8%
9%
9%
9%
10%
10%
11%
12%
14%
14%
15%
17%
19%
21%
54%
88%
49%
81%
55%
47%
76%
54%
64%
78%
53%
68%
73%
71%
72%
68%
49%
56%
71%
45%
68%
48%
46%
45%
32%
16%
10%
11%
32%
1%
30%
16%
3%
13%
9%
12%
11%
7%
10%
18%
11%
4%
25%
8%
11%
7%
29%
12%
10%
25%
5%
20%
13%
15%
9%
7%
10%
18%
7%
6%
7%
10%
10%
21%
15%
10%
10%
8%
15%
24%
3%
1%
1%
7%
2%
11%
4%
3%
2%
6%
2%
8%
7%
1%
2%
2%
2%
1%
5%
2%
5%
1%
9%
3%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mariupol
Kyiv
Chernihiv
Sievierodonetsk
Zhytomyr
Kirovograd
Kharkiv
Mykolaiv
Vinnytsa
Lutsk
Sumy
Ivano-Frankivsk
Lviv
Khmelnytskyi
Ternopil
Zaporizhia
Poltava
Odesa
Rivne
Chernivtsi
Uzhgorod
Dnipropetrovsk
Cherkasy
Kherson
Yes No I don’t live in an apartment building I don’t know Difficult to answer
If you live in an apartment building,
do you have a homeowners association established there?
91

42%
46%
58%
64%
64%
66%
71%
73%
74%
75%
77%
77%
77%
78%
81%
81%
81%
82%
85%
92%
93%
93%
99%
100%
22%
31%
18%
23%
19%
21%
24%
20%
10%
15%
18%
14%
16%
8%
3%
14%
6%
6%
5%
3%
4%
1%
36%
23%
24%
14%
17%
13%
5%
7%
16%
25%
9%
5%
8%
7%
12%
16%
4%
12%
9%
3%
4%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Vinnytsa
Zhytomyr
Kyiv
Zaporizhia
Sumy
Mykolaiv
Rivne
Poltava
Kherson
Mariupol
Dnipropetrovsk
Ternopil
Lutsk
Khmelnytskyi
Chernivtsi
Ivano-Frankivsk
Chernihiv
Lviv
Odesa
Cherkasy
Kirovograd
Kharkiv
Uzhgorod
Sievierodonetsk
Has the establishment of the homeowners association helped to
solve problems in your building?
(Among Those Who Have a Homeowner Association)
92

2%
2%
5%
5%
6%
6%
7%
8%
8%
9%
9%
9%
10%
12%
12%
13%
15%
16%
16%
17%
18%
18%
20%
24%
58%
73%
55%
63%
52%
68%
55%
65%
66%
52%
57%
54%
58%
51%
54%
49%
47%
59%
42%
38%
59%
49%
40%
44%
31%
18%
31%
26%
36%
23%
32%
23%
24%
36%
25%
28%
29%
19%
31%
32%
30%
22%
37%
39%
20%
29%
26%
28%
9%
6%
10%
7%
6%
4%
6%
4%
3%
4%
9%
9%
4%
18%
2%
5%
8%
3%
5%
6%
3%
3%
14%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernihiv
Sievierodonetsk
Zhytomyr
Ivano-Frankivsk
Kyiv
Kharkiv
Vinnytsa
Lviv
Lutsk
Mykolaiv
Odesa
Sumy
Ternopil
Kirovograd
Khmelnytskyi
Chernivtsi
Kherson
Rivne
Poltava
Cherkasy
Zaporizhia
Mariupol
Dnipropetrovsk
Uzhgorod
Yes No I don’t know Difficult to answer
Do you have a body of self-organization of population (e.g.,
neighborhood association) established in the building, quarter, or
micro-district where you live?
93

32%
37%
49%
51%
61%
63%
66%
70%
72%
73%
74%
76%
77%
78%
79%
82%
83%
86%
87%
88%
88%
90%
91%
92%
55%
3%
41%
23%
20%
31%
13%
16%
10%
16%
9%
13%
15%
13%
14%
4%
6%
8%
9%
4%
10%
6%
3%
13%
61%
10%
26%
19%
6%
22%
14%
17%
10%
18%
10%
8%
9%
7%
14%
11%
6%
4%
8%
12%
3%
6%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Zaporizhia
Vinnytsa
Mykolaiv
Zhytomyr
Mariupol
Kirovograd
Kyiv
Khmelnytskyi
Ivano-Frankivsk
Poltava
Sumy
Rivne
Ternopil
Lutsk
Dnipropetrovsk
Kherson
Lviv
Odesa
Chernihiv
Chernivtsi
Sievierodonetsk
Uzhgorod
Cherkasy
Kharkiv
Has establishment of the body of self-organization of population
helped to solve problems in your building, quarter, or micro-
district?
(Among Those Who Have a Neighborhood Association)
94

Municipal Authorities’
Performance

1%
3%
1%
3%
2%
1%
1%
4%
6%
3%
6%
5%
4%
11%
10%
8%
12%
8%
12%
10%
19%
18%
11%
13%
12%
13%
20%
19%
20%
24%
24%
23%
28%
34%
32%
35%
37%
31%
35%
38%
35%
40%
40%
46%
38%
45%
54%
52%
32%
9%
18%
45%
39%
26%
33%
42%
21%
30%
31%
23%
28%
24%
25%
13%
19%
9%
15%
14%
15%
15%
17%
20%
30%
9%
22%
13%
31%
14%
11%
17%
17%
17%
7%
19%
10%
15%
10%
5%
11%
8%
16%
9%
6%
6%
4%
7%
9%
52%
27%
9%
2%
24%
25%
10%
13%
2%
15%
10%
9%
4%
12%
16%
12%
12%
7%
12%
19%
4%
2%
4%
17%
14%
12%
11%
6%
11%
7%
4%
15%
14%
9%
9%
11%
15%
8%
19%
12%
24%
11%
9%
4%
11%
12%
5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mykolaiv
Kirovograd
Kherson
Poltava
Chernihiv
Uzhgorod
Zaporizhia
Zhytomyr
Kyiv
Cherkasy
Sumy
Chernivtsi
Rivne
Dnipropetrovsk
Ivano-Frankivsk
Odesa
Mariupol
Vinnytsa
Lutsk
Khmelnytskyi
Kharkiv
Lviv
Ternopil
Very satisfied Rather satisfied
Strongly dissatisfied
Know nothing about his/her activities Difficult to answer
To what extent are you satisfied with the composition of the city council
and mayor elected in your city at the October local elections?
Mayor
96

4%
1%
2%
2%
2%
3%
4%
2%
7%
2%
2%
2%
6%
6%
3%
4%
7%
7%
7%
5%
7%
8%
10%
16%
19%
21%
20%
24%
23%
24%
24%
27%
23%
29%
32%
35%
31%
34%
38%
38%
35%
35%
36%
40%
39%
32%
11%
16%
43%
36%
34%
25%
45%
43%
25%
22%
23%
26%
12%
30%
32%
28%
30%
15%
19%
16%
20%
28%
18%
31%
10%
16%
14%
14%
19%
14%
13%
22%
13%
24%
13%
11%
7%
12%
8%
10%
4%
8%
7%
8%
17%
7%
7%
10%
53%
40%
11%
23%
6%
27%
16%
2%
21%
13%
18%
18%
18%
10%
15%
14%
7%
18%
27%
18%
9%
15%
16%
19%
13%
11%
11%
5%
20%
9%
1%
6%
14%
11%
15%
13%
29%
11%
8%
8%
18%
17%
4%
15%
11%
5%
12%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mykolaiv
Kirovograd
Kherson
Uzhgorod
Kyiv
Chernihiv
Zaporizhia
Poltava
Rivne
Sumy
Zhytomyr
Odesa
Mariupol
Chernivtsi
Cherkasy
Dnipropetrovsk
Lviv
Ivano-Frankivsk
Khmelnytskyi
Lutsk
Vinnytsa
Ternopil
Kharkiv
Very satisfied Rather satisfied
Strongly dissatisfied
Know nothing about his/her activities Difficult to answer
To what extent are you satisfied with the composition of the city council
and mayor elected in your city at the October local elections?
City Council
97

9%
12%
14%
15%
17%
19%
21%
23%
23%
23%
26%
26%
27%
27%
28%
30%
33%
33%
33%
34%
34%
34%
43%
49%
68%
74%
72%
66%
78%
81%
59%
57%
66%
49%
65%
55%
52%
65%
69%
52%
48%
57%
56%
50%
56%
50%
48%
40%
22%
14%
14%
19%
5%
19%
20%
10%
27%
9%
18%
21%
8%
3%
18%
19%
10%
11%
16%
9%
16%
9%
12%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Kherson
Chernihiv
Kirovograd
Poltava
Zaporizhia
Mykolaiv
Kyiv
Lviv
Mariupol
Sumy
Rivne
Kharkiv
Dnipropetrovsk
Uzhgorod
Chernivtsi
Zhytomyr
Odesa
Khmelnytskyi
Lutsk
Ternopil
Ivano-Frankivsk
Cherkasy
Vinnytsa
Agree Disagree Difficult to answer
Please tell whether you agree or disagree with the following statements
that relate to the management of your city by the municipal authorities.
They Have Demonstrated Transparent Activity
98

5%
9%
14%
16%
16%
17%
17%
17%
17%
19%
21%
23%
24%
25%
25%
25%
26%
26%
26%
27%
31%
31%
33%
36%
72%
77%
69%
68%
62%
58%
81%
79%
59%
68%
57%
45%
66%
65%
63%
53%
64%
68%
56%
54%
55%
52%
47%
54%
23%
14%
18%
17%
22%
25%
1%
4%
24%
13%
22%
31%
10%
9%
12%
21%
10%
6%
18%
19%
14%
17%
20%
10%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Kherson
Chernihiv
Kirovograd
Kyiv
Kharkiv
Zaporizhia
Uzhgorod
Mykolaiv
Lviv
Zhytomyr
Mariupol
Ternopil
Dnipropetrovsk
Odesa
Chernivtsi
Sumy
Poltava
Rivne
Ivano-Frankivsk
Khmelnytskyi
Lutsk
Vinnytsa
Cherkasy
They Have Facilitated Citizens' Participation in Decision-
Making Processes
99

10%
11%
14%
15%
18%
18%
18%
20%
21%
23%
23%
23%
25%
26%
29%
30%
32%
33%
34%
36%
37%
39%
39%
47%
73%
52%
47%
53%
58%
39%
40%
31%
47%
53%
51%
46%
51%
48%
55%
37%
48%
48%
42%
44%
47%
36%
37%
50%
17%
38%
40%
32%
25%
43%
42%
49%
32%
24%
26%
30%
24%
25%
16%
32%
20%
19%
24%
20%
16%
24%
23%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Sievierodonetsk
Mykolaiv
Kirovograd
Chernihiv
Kharkiv
Kyiv
Mariupol
Lviv
Zhytomyr
Sumy
Chernivtsi
Odesa
Rivne
Poltava
Ivano-Frankivsk
Lutsk
Dnipropetrovsk
Khmelnytskyi
Uzhgorod
Cherkasy
Vinnytsa
Ternopil
Zaporizhia
They Have Demonstrated High-Quality Paperwork
100

7%
10%
16%
18%
19%
20%
20%
21%
22%
25%
25%
28%
29%
30%
36%
36%
37%
37%
38%
39%
41%
43%
44%
55%
66%
73%
62%
54%
71%
35%
59%
42%
69%
40%
51%
50%
31%
43%
50%
48%
37%
43%
47%
44%
43%
43%
33%
28%
27%
16%
21%
28%
10%
45%
21%
37%
9%
35%
24%
22%
40%
27%
15%
16%
26%
19%
15%
17%
16%
14%
23%
17%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Kherson
Chernihiv
Kirovograd
Poltava
Mariupol
Sumy
Mykolaiv
Zaporizhia
Kyiv
Zhytomyr
Rivne
Kharkiv
Khmelnytskyi
Cherkasy
Odesa
Ivano-Frankivsk
Lutsk
Dnipropetrovsk
Uzhgorod
Chernivtsi
Ternopil
Vinnytsa
Lviv
They Have Secured Investment in Local Economy
101

10%
16%
21%
22%
24%
26%
27%
28%
34%
34%
40%
41%
42%
44%
44%
44%
45%
54%
56%
58%
64%
68%
73%
79%
60%
70%
57%
61%
49%
68%
49%
64%
62%
53%
35%
41%
45%
37%
40%
40%
44%
28%
37%
32%
30%
14%
21%
13%
30%
14%
22%
16%
27%
6%
23%
8%
4%
13%
25%
18%
13%
20%
16%
16%
11%
18%
7%
10%
6%
18%
6%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Kherson
Kirovograd
Chernihiv
Mykolaiv
Poltava
Zhytomyr
Uzhgorod
Zaporizhia
Sumy
Mariupol
Rivne
Chernivtsi
Lutsk
Kyiv
Cherkasy
Odesa
Ivano-Frankivsk
Dnipropetrovsk
Vinnytsa
Khmelnytskyi
Kharkiv
Ternopil
Lviv
They Have Improved the Image of the City
102

10%
11%
18%
19%
21%
25%
26%
28%
30%
31%
35%
35%
39%
41%
41%
43%
44%
45%
46%
47%
48%
50%
64%
66%
77%
60%
60%
63%
73%
55%
72%
63%
57%
44%
47%
48%
39%
37%
35%
48%
43%
37%
40%
27%
45%
32%
31%
20%
14%
29%
22%
17%
6%
21%
2%
9%
13%
25%
18%
17%
22%
22%
24%
9%
13%
18%
14%
26%
8%
18%
6%
14%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Sievierodonetsk
Kirovograd
Chernihiv
Uzhgorod
Zhytomyr
Zaporizhia
Poltava
Sumy
Mykolaiv
Rivne
Chernivtsi
Ivano-Frankivsk
Lutsk
Mariupol
Odesa
Cherkasy
Vinnytsa
Ternopil
Kharkiv
Dnipropetrovsk
Kyiv
Khmelnytskyi
Lviv
They Have Improved Public Safety in the City
103

7%
7%
11%
15%
16%
18%
18%
19%
20%
21%
24%
24%
25%
25%
26%
26%
27%
27%
27%
28%
29%
29%
35%
38%
65%
80%
89%
65%
77%
67%
65%
61%
56%
72%
64%
55%
50%
54%
41%
60%
63%
64%
51%
60%
44%
41%
44%
45%
29%
13%
1%
20%
7%
15%
18%
20%
23%
7%
12%
20%
25%
21%
33%
14%
10%
8%
22%
12%
27%
29%
21%
17%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Kherson
Zaporizhia
Mykolaiv
Uzhgorod
Kirovograd
Chernihiv
Kyiv
Zhytomyr
Poltava
Sumy
Rivne
Lviv
Ivano-Frankivsk
Kharkiv
Cherkasy
Dnipropetrovsk
Ternopil
Chernivtsi
Odesa
Lutsk
Mariupol
Vinnytsa
Khmelnytskyi
They Have Been Responsive to Citizens’ Priorities
104

In your opinion, what areas should be of top priority for your newly
elected municipal authorities?
Lviv
Ivano-
Frankivsk
Lutsk
Ternopil
Khmelnytskyi
Rivne
Chernivtsi
Uzhgorod
Medical institutions 47% 35% 21% 42% 34% 43% 37% 50%
Housing and communal areas 46% 37% 49% 34% 47% 44% 49% 40%
Social assistance 42% 38% 28% 43% 29% 25% 38% 39%
Roads 28% 41% 25% 55% 44% 38% 53% 47%
Industrial zones/Industrial development 28% 23% 19% 17% 21% 15% 25% 10%
Transportation infrastructure/Public transport 27% 19% 10% 10% 23% 13% 18% 23%
Securing transparency and openness of municipal authorities 22% 8% 30% 24% 18% 23% 17% 20%
Ecology 21% 6% 7% 20% 11% 12% 9% 19%
Sewage 20% 15% 5% 4% 9% 6% 7% 1%
Security 17% 15% 18% 15% 11% 14% 13% 21%
Mechanisms of citizens participation in decision making process 16% 12% 24% 13% 13% 11% 6% 19%
Accessibility for people with disabilities 15% 23% 8% 21% 9% 8% 12% 10%
Kindergartens 14% 16% 7% 15% 18% 20% 8% 8%
Parking 13% 19% 5% 11% 11% 10% 16% 9%
Yards and areas near buildings 12% 24% 21% 17% 12% 8% 11% 9%
Land issues 11% 7% 7% 8% 9% 11% 16% 25%
Administrative services provision 10% 9% 27% 10% 10% 5% 17% 4%
Sport facilities (stadiums, sport clubs, etc.) 8% 6% 14% 5% 7% 8% 2% 7%
Schools 7% 10% 5% 13% 13% 19% 9% 29%
Heating 7% 7% 5% 5% 13% 10% 9% 2%
Sidewalks 5% 11% 6% 14% 13% 7% 9% 9%
Street lighting 5% 4% 9% 9% 13% 12% 20% 9%
Public parks and gardens 4% 4% 19% 4% 12% 9% 13% 2%
Culture premises (concert halls, libraries, etc.) 4% 1% 5% 2% 3% 4% 4% 3%
Street markets and trade premises 3% 11% 7% 5% 5% 2% 3% 13%
Trash collection 3% 5% 4% 3% 11% 8% 12% 9%
Water supply 3% 4% 5% 3% 6% 4% 3% 3%
Other 2% 3% 1% 2% 1% 1% 2%
Difficult to answer 3% 7% 4% 4% 1% 1%
105
(Respondents selected top five priority areas)
Western
Ukraine

Vinnytsa
Kyiv
Cherkasy
Zhytomyr
Chernihiv
Sumy
Poltava
Kirovograd
Roads 23% 39% 64% 35% 41% 43% 37% 38%
Ecology 15% 28% 21% 13% 13% 9% 3% 11%
Sewage 6% 7% 9% 11% 2% 13% 6% 3%
Security 12% 21% 14% 27% 12% 20% 10% 13%
Kindergartens 10% 12% 23% 8% 8% 9% 7% 5%
Parking 6% 21% 10% 5% 3% 3% 3% 6%
Land issues 6% 11% 6% 9% 13% 12% 4% 6%
Schools 18% 10% 12% 13% 8% 9% 8% 6%
Heating 8% 13% 13% 10% 2% 11% 9% 3%
Sidewalks 5% 8% 18% 11% 4% 10% 18% 13%
Street lighting 2% 5% 9% 14% 6% 8% 7% 13%
Water supply 3% 10% 5% 13% 3% 7% 7% 3%
Other 5% 3% 1% 2% 1% 1% 1% 6%
106
Central
Ukraine

Kharkiv
Odesa
Dnipro-
petrovsk
Kherson
Zaporizhia
Mykolaiv
Mariupol
Sieviero-
donetsk
Roads 42% 39% 50% 53% 62% 47% 43% 42%
Ecology 11% 19% 21% 12% 34% 17% 41% 3%
Sewage 3% 6% 5% 2% 2% 4% 2% 16%
Security 13% 30% 25% 31% 26% 16% 28% 9%
Kindergartens 12% 14% 12% 5% 10% 14% 9% 7%
Parking 5% 11% 3% 4% 1% 2% 1% 0%
Land issues 10% 12% 5% 15% 2% 5% 11% 6%
Schools 12% 19% 16% 6% 4% 17% 8% 7%
Heating 7% 10% 11% 12% 5% 5% 9% 7%
Sidewalks 20% 6% 10% 5% 4% 17% 8% 14%
Street lighting 5% 12% 12% 19% 11% 3% 7% 40%
Water supply 3% 3% 5% 3% 4% 5% 10% 2%
Other 2% 1% 1% 1% 4% 2%
Difficult to answer 2% 1% 4% 1% 3%
107
Southeastern
Ukraine

Interaction with Local Authorities

2%
1%
1%
3%
1%
1%
1%
3%
1%
1%
4%
1%
9%
3%
3%
5%
5%
5%
4%
6%
7%
7%
7%
7%
7%
10%
8%
10%
11%
12%
14%
11%
14%
17%
17%
23%
24%
34%
10%
22%
14%
30%
12%
14%
18%
16%
24%
16%
12%
16%
19%
19%
16%
10%
10%
13%
20%
30%
29%
26%
15%
7%
3%
5%
26%
10%
9%
17%
10%
7%
9%
4%
9%
8%
12%
11%
5%
3%
5%
4%
5%
15%
10%
8%
9%
1%
2%
13%
1%
5%
4%
8%
3%
1%
1%
4%
3%
5%
7%
2%
2%
2%
2%
4%
2%
3%
3%
2%
55%
82%
56%
39%
51%
67%
59%
53%
62%
56%
72%
66%
60%
47%
49%
63%
70%
67%
61%
53%
33%
36%
38%
38%
1%
1%
11%
4%
3%
2%
5%
4%
3%
1%
1%
4%
7%
4%
1%
2%
3%
5%
2%
2%
1%
1%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Mykolaiv
Sievierodonetsk
Kherson
Chernihiv
Rivne
Zaporizhia
Kirovograd
Zhytomyr
Mariupol
Lutsk
Odesa
Kyiv
Dnipropetrovsk
Poltava
Ternopil
Lviv
Sumy
Kharkiv
Ivano-Frankivsk
Chernivtsi
Khmelnytskyi
Cherkasy
Vinnytsa
Excellent Good Average Terrible I haven’t interacted Difficult to answer
Manner in Which Local Authorities Treated You
109
In the past two years, have you had to interact with your city government offices
(mayoral office, executive committee, city council, rayon council, rayon
administration, communal enterprises)? If yes: How would you rate the service
you received from the local authorities?

1%
1%
1%
1%
2%
1%
1%
1%
1%
8%
1%
3%
3%
4%
4%
4%
4%
4%
6%
6%
6%
6%
7%
7%
7%
7%
7%
8%
9%
11%
11%
14%
14%
18%
8%
20%
14%
17%
19%
31%
11%
26%
10%
18%
14%
14%
14%
14%
12%
22%
16%
20%
18%
32%
13%
27%
25%
16%
5%
6%
27%
15%
12%
9%
10%
13%
10%
10%
6%
10%
9%
5%
6%
9%
7%
14%
10%
17%
5%
15%
16%
12%
2%
3%
12%
4%
6%
<1%
7%
1%
5%
8%
2%
6%
3%
1%
2%
6%
5%
5%
6%
5%
2%
4%
6%
2%
82%
57%
41%
57%
59%
55%
66%
47%
67%
53%
70%
60%
62%
73%
71%
51%
63%
49%
49%
33%
62%
37%
35%
40%
1%
10%
3%
3%
1%
1%
7%
2%
5%
2%
4%
5%
1%
2%
4%
2%
4%
7%
2%
5%
2%
2%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Sievierodonetsk
Kherson
Mariupol
Zaporizhia
Uzhgorod
Odesa
Chernihiv
Rivne
Kirovograd
Sumy
Kyiv
Zhytomyr
Lutsk
Lviv
Ivano-Frankivsk
Ternopil
Poltava
Dnipropetrovsk
Chernivtsi
Kharkiv
Cherkasy
Khmelnytskyi
Vinnytsa
Waiting Time
110

1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
2%
2%
6%
11%
2%
3%
4%
5%
5%
6%
5%
6%
6%
7%
7%
7%
8%
9%
10%
10%
11%
11%
11%
14%
13%
20%
17%
18%
7%
12%
32%
30%
14%
17%
10%
21%
17%
26%
14%
15%
11%
18%
14%
11%
22%
16%
20%
33%
12%
28%
23%
14%
4%
29%
9%
10%
8%
12%
8%
3%
13%
7%
10%
3%
6%
5%
10%
3%
5%
12%
11%
14%
4%
9%
13%
10%
3%
13%
1%
5%
8%
7%
3%
5%
4%
1%
2%
4%
3%
3%
6%
5%
4%
3%
2%
3%
3%
2%
82%
40%
54%
47%
66%
53%
67%
57%
59%
57%
59%
72%
69%
62%
58%
70%
51%
48%
48%
33%
61%
37%
35%
39%
2%
3%
1%
7%
1%
5%
2%
10%
2%
5%
1%
3%
2%
4%
2%
4%
7%
4%
2%
5%
2%
3%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Kherson
Uzhgorod
Chernihiv
Odesa
Kirovograd
Rivne
Sievierodonetsk
Zaporizhia
Mariupol
Zhytomyr
Lutsk
Sumy
Ternopil
Kyiv
Lviv
Ivano-Frankivsk
Dnipropetrovsk
Poltava
Chernivtsi
Kharkiv
Cherkasy
Khmelnytskyi
Vinnytsa
Excellent Good Average Bad Terrible I haven’t interacted Difficult to answer
Quality of Service Received
111

1%
1%
1%
2%
1%
2%
1%
1%
1%
2%
1%
1%
3%
2%
8%
12%
2%
3%
5%
5%
6%
7%
7%
8%
8%
7%
8%
10%
9%
10%
10%
11%
12%
11%
13%
13%
14%
23%
20%
17%
9%
13%
29%
10%
18%
29%
14%
19%
14%
15%
10%
10%
17%
22%
10%
16%
14%
19%
20%
32%
12%
26%
18%
15%
3%
28%
10%
9%
10%
9%
9%
2%
4%
13%
7%
6%
11%
5%
3%
5%
6%
12%
7%
15%
3%
7%
12%
10%
1%
13%
1%
7%
7%
5%
2%
1%
10%
4%
2%
5%
1%
2%
2%
4%
2%
3%
2%
2%
4%
1%
82%
39%
47%
67%
53%
54%
60%
57%
72%
53%
66%
69%
48%
57%
71%
62%
58%
48%
51%
32%
62%
37%
35%
38%
3%
4%
7%
3%
6%
1%
6%
12%
1%
3%
3%
9%
5%
4%
3%
7%
4%
5%
3%
6%
3%
3%
8%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Kherson
Chernihiv
Rivne
Kirovograd
Uzhgorod
Zhytomyr
Sievierodonetsk
Lutsk
Zaporizhia
Odesa
Sumy
Dnipropetrovsk
Mariupol
Lviv
Ternopil
Kyiv
Poltava
Ivano-Frankivsk
Chernivtsi
Kharkiv
Cherkasy
Khmelnytskyi
Vinnytsa
Level of the Staff’s Knowledge on the Subject Matter
112

Accessibility of Information on
City Authorities and Institutions

1%
1%
1%
1%
2%
3%
6%
3%
6%
4%
4%
2%
3%
2%
3%
6%
2%
5%
2%
2%
8%
11%
13%
14%
13%
14%
13%
17%
20%
19%
21%
20%
22%
23%
26%
25%
30%
28%
32%
27%
31%
29%
34%
35%
50%
26%
48%
49%
30%
30%
40%
28%
43%
33%
38%
26%
34%
26%
42%
36%
44%
34%
56%
25%
36%
28%
38%
30%
25%
32%
38%
22%
25%
30%
37%
27%
22%
17%
20%
26%
23%
17%
23%
15%
18%
21%
6%
18%
22%
21%
12%
16%
16%
30%
1%
16%
31%
26%
9%
27%
12%
26%
17%
23%
17%
30%
8%
20%
7%
13%
5%
24%
9%
16%
15%
17%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Kirovograd
Zaporizhia
Chernihiv
Sievierodonetsk
Mariupol
Poltava
Mykolaiv
Dnipropetrovsk
Rivne
Lviv
Vinnytsa
Ternopil
Kharkiv
Khmelnytskyi
Ivano-Frankivsk
Cherkasy
Sumy
Uzhgorod
Kyiv
Odesa
Lutsk
Chernivtsi
Zhytomyr
Easily accessible Somewhat accessible Inaccessible Difficult to answer
How would you rate the ease of accessibility of information from your
city authorities in the following areas?
City Budget
114

1%
1%
1%
2%
3%
4%
1%
3%
3%
4%
3%
5%
8%
2%
3%
2%
4%
11%
11%
13%
15%
14%
17%
17%
15%
15%
18%
19%
17%
21%
19%
18%
23%
23%
25%
23%
21%
28%
28%
32%
30%
27%
34%
25%
51%
43%
40%
26%
41%
31%
43%
54%
28%
43%
38%
36%
67%
26%
35%
22%
35%
33%
37%
38%
35%
36%
24%
30%
20%
41%
22%
22%
32%
19%
21%
19%
17%
26%
24%
28%
5%
24%
18%
25%
19%
19%
20%
13%
20%
27%
30%
30%
15%
1%
20%
35%
9%
32%
18%
8%
34%
10%
16%
15%
5%
24%
20%
24%
17%
19%
11%
15%
12%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Sievierodonetsk
Kirovograd
Kherson
Zaporizhia
Lviv
Mariupol
Poltava
Rivne
Chernihiv
Cherkasy
Kharkiv
Odesa
Dnipropetrovsk
Ternopil
Uzhgorod
Kyiv
Ivano-Frankivsk
Vinnytsa
Lutsk
Zhytomyr
Khmelnytskyi
Chernivtsi
Sumy
Capital Construction
115

1%
1%
2%
4%
2%
1%
3%
1%
4%
3%
1%
1%
2%
4%
7%
2%
3%
6%
8%
3%
7%
12%
13%
12%
15%
16%
13%
17%
15%
17%
15%
17%
14%
16%
19%
19%
18%
19%
21%
26%
26%
23%
22%
33%
33%
23%
35%
40%
46%
44%
27%
70%
38%
22%
42%
25%
26%
28%
52%
36%
33%
38%
27%
29%
36%
27%
34%
31%
30%
37%
50%
24%
24%
21%
26%
8%
36%
23%
25%
29%
30%
18%
20%
32%
23%
24%
20%
22%
23%
16%
17%
17%
29%
28%
1%
22%
15%
18%
30%
5%
9%
38%
15%
28%
25%
34%
8%
11%
23%
15%
25%
21%
12%
28%
19%
16%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mykolaiv
Zaporizhia
Lviv
Kherson
Chernihiv
Rivne
Uzhgorod
Poltava
Mariupol
Ternopil
Kirovograd
Kyiv
Kharkiv
Cherkasy
Odesa
Ivano-Frankivsk
Dnipropetrovsk
Vinnytsa
Zhytomyr
Khmelnytskyi
Sumy
Lutsk
Chernivtsi
Procurement for Municipal Services from the City Council,
Executive Committee and Communal Housing Services
116

1%
1%
5%
3%
2%
3%
2%
5%
4%
3%
3%
2%
6%
5%
8%
1%
1%
3%
6%
2%
6%
14%
16%
16%
20%
21%
17%
22%
25%
26%
27%
25%
26%
28%
29%
30%
27%
30%
28%
35%
35%
34%
33%
39%
38%
28%
27%
25%
44%
39%
25%
39%
42%
21%
30%
23%
23%
34%
31%
35%
31%
27%
30%
39%
54%
33%
35%
29%
29%
25%
31%
29%
19%
22%
21%
27%
31%
18%
21%
15%
20%
16%
16%
24%
15%
20%
13%
16%
5%
18%
16%
15%
15%
32%
26%
28%
16%
19%
32%
9%
32%
20%
32%
26%
18%
21%
9%
22%
19%
21%
9%
4%
12%
10%
15%
12%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sievierodonetsk
Mykolaiv
Kirovograd
Kherson
Chernihiv
Rivne
Poltava
Zaporizhia
Mariupol
Zhytomyr
Kharkiv
Kyiv
Lviv
Ivano-Frankivsk
Odesa
Lutsk
Sumy
Vinnytsa
Cherkasy
Uzhgorod
Dnipropetrovsk
Ternopil
Chernivtsi
Khmelnytskyi
Easily accessible Somewhat accessible Somewhat inaccessible Inaccessible Difficult to answer
Projects and City Development Plans
117

1%
1%
1%
2%
1%
7%
8%
5%
2%
11%
4%
14%
6%
7%
7%
11%
2%
7%
4%
9%
10%
9%
31%
7%
19%
24%
30%
29%
31%
26%
28%
33%
36%
27%
34%
26%
34%
34%
34%
30%
41%
36%
40%
36%
38%
43%
37%
64%
46%
22%
29%
21%
34%
19%
31%
35%
35%
30%
34%
21%
40%
30%
25%
19%
14%
17%
33%
22%
25%
19%
18%
20%
19%
26%
22%
16%
18%
23%
24%
11%
28%
20%
18%
15%
12%
22%
13%
14%
23%
18%
11%
15%
16%
10%
9%
2%
16%
26%
18%
31%
16%
26%
9%
17%
1%
11%
10%
24%
7%
8%
21%
26%
20%
22%
12%
17%
11%
18%
5%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Mykolaiv
Zhytomyr
Mariupol
Chernihiv
Sievierodonetsk
Poltava
Lviv
Zaporizhia
Sumy
Dnipropetrovsk
Rivne
Cherkasy
Odesa
Lutsk
Kharkiv
Kirovograd
Kyiv
Chernivtsi
Vinnytsa
Ternopil
Ivano-Frankivsk
Khmelnytskyi
Uzhgorod
Contact Information of City Authorities
118

1%
2%
5%
1%
3%
2%
3%
3%
1%
3%
8%
4%
2%
4%
8%
5%
1%
7%
6%
7%
2%
15%
18%
17%
20%
18%
19%
23%
21%
24%
23%
25%
27%
25%
20%
25%
28%
26%
23%
27%
30%
25%
31%
31%
40%
25%
47%
23%
41%
21%
25%
48%
22%
36%
33%
39%
29%
29%
39%
25%
41%
35%
40%
24%
36%
21%
28%
50%
31%
32%
19%
25%
20%
33%
18%
17%
19%
16%
18%
19%
22%
17%
24%
19%
29%
19%
16%
14%
21%
23%
21%
6%
12%
28%
16%
33%
19%
25%
33%
12%
35%
23%
23%
15%
21%
25%
8%
27%
<1%
16%
13%
30%
11%
24%
14%
6%
15%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Kherson
Sievierodonetsk
Chernihiv
Kirovograd
Rivne
Cherkasy
Mariupol
Lviv
Ivano-Frankivsk
Dnipropetrovsk
Zhytomyr
Lutsk
Poltava
Kyiv
Zaporizhia
Ternopil
Khmelnytskyi
Kharkiv
Odesa
Vinnytsa
Sumy
Uzhgorod
Chernivtsi
Legislation and Draft Legislation
119

Ukrainian Municipal Survey, 20 January – 8 February, 2016

Ukrainian Municipal Survey, 20 January – 8 February, 2016

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Ukrainian Municipal Survey, 20 January – 8 February, 2016