This annual survey provides an extensivelook at citizen attitudes about local governance and municipal services. Report link - http://www.iri.org/sites/default/files/2018-3-22_ukraine_poll.pdf

1. Fourth Annual
Ukrainian Municipal Survey
20 January – 10 February, 2018

2. • This annual survey provides an extensive look at
citizen attitudes about local governance and
municipal services.
• Polling was conducted in the 22 regional capitals of
Ukraine not under the control of Russian or Russian-
backed forces, as well as in the cities of Mariupol and
Severodonetsk in the Donbas region. The survey is
based on a sample size of more than 19,000
respondents.
• The findings will inform future discussions on
decentralization, anti-corruption initiatives and other
reforms set forth by the pro-European government in
Kyiv.
2
The Fourth In-Depth Look at
Ukrainian Local Governance

3. 3
Geographical Key
*Due to the Russian occupation of Crimea and ongoing conflict in eastern Ukraine, citizens of the oblast centers of
Simferopol, Donetsk and Luhansk did not participate in the survey. Mariupol and Severodonetsk were included in
the survey to represent Donetsk and Luhansk oblasts. As a result of legislation passed in 2016 changing Soviet-era
names of cities, the names of Dnipropetrovsk and Kirovograd have been changed to Dnipro and Kropyvnytskyi,
respectively.

4. Survey Contents Page No.
Methodology 5
Moods and Attitudes 6
Corruption at the Local Level 42
Assessment of the Quality of Public Goods and Services 65
Electoral Moods 128
Municipal Authorities’ Performance 134
Approval of and Satisfaction with Officials and Institutions 150
Travel to Other Cities, Countries 194
Sources of Information 206
Demographics 209
4

5. Methodology
• The survey was conducted by Rating Group Ukraine on behalf of the Center for Insights in Survey
Research.
• The data was collected in 24 cities in Ukraine (Kyiv and all oblast centers, as well as in Mariupol and
Severodonetsk in Donetsk and Luhansk oblasts) between 20 January and 10 February, 2018, through
face-to-face interviews at the respondents’ homes.
• The sample consisted of 19,200 permanent residents of Ukraine aged 18 and older and is
representative of the general population of the cities and by age and gender.
• In order to obtain this representative sample, 800 respondents were interviewed in each city
regardless of population size. The survey data obtained in each city was weighted by gender and age
using national statistical data. The geographical coverage of the city area was based on the electoral
districts established by the Central Election Commission of Ukraine. At least 50 sites, or primary
sampling units, were covered and randomly selected using the “curtain step method.” The “random
route” and “next birthday” methods were used to select respondents.
• IRI’s first municipal survey was conducted in 22 cities between March 2 and 20, 2015. The sample size
consisted of 17,600 respondents. The second municipal survey was conducted in 24 cities from
January 20 to February 8, 2016, in which 19,200 respondents were interviewed. The third survey was
conducted between January 20 and February 12, 2017 and included a sample size of 19,200
respondents.
• The margin of error for each city does not exceed plus or minus 3.5 percent.
• Average response rate is 64.8 percent.
• Charts and graphs may not add up to 100 percent due to rounding.
• This survey was funded by the National Endowment for Democracy. The previous three surveys were
funded by the Government of Canada.
5

6. Moods and Attitudes

7. 8%
9%
10%
10%
10%
11%
12%
13%
13%
13%
13%
15%
15%
16%
16%
17%
17%
17%
18%
20%
21%
24%
24%
24%
75%
75%
72%
74%
83%
71%
76%
71%
82%
79%
73%
66%
68%
67%
69%
68%
75%
60%
67%
70%
66%
56%
57%
60%
16%
16%
18%
16%
7%
18%
11%
16%
5%
8%
13%
20%
17%
17%
14%
15%
8%
23%
15%
10%
13%
21%
19%
15%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Odesa
Mariupol
Severodonetsk
Kherson
Sumy
Zhytomyr
Kharkiv
Poltava
Khmelnytskyi
Chernivtsi
Ivano-Frankivsk
Cherkasy
Rivne
Uzhgorod
Dnipro
Zaporizhia
Chernihiv
Kyiv
Ternopil
Lutsk
Kropyvnytskyi
Vinnytsia
Lviv
Right direction Wrong direction Difficult to answer
7
Generally speaking, do you think that things in Ukraine are going
in the right direction or wrong direction?

8. Generally speaking, do you think that things in Ukraine are going
in the right direction or wrong direction? (continued)
8
(Percentage of respondents who believe things are going in the right direction)
*The cities of Mariupol and Sievierodonetsk did not participate in the 2015 survey.
24% 24% 24% 21% 20% 18% 17% 17% 17% 16% 16% 15% 15% 13% 13% 13% 13% 12% 11% 10% 10% 10% 9% 8%
0%
10%
20%
30%
40%
50%
March 2015 February 2016 February 2017 February 2018

9. 12%
15%
20%
22%
24%
28%
30%
31%
31%
32%
32%
34%
35%
35%
35%
40%
42%
45%
46%
47%
50%
55%
60%
65%
61%
76%
67%
61%
50%
58%
49%
43%
63%
54%
44%
34%
39%
39%
49%
38%
41%
38%
41%
37%
26%
29%
20%
21%
27%
9%
13%
17%
26%
14%
20%
26%
6%
15%
24%
32%
26%
26%
16%
22%
17%
17%
13%
16%
24%
15%
20%
14%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Kherson
Poltava
Chernivtsi
Mykolaiv
Uzhgorod
Cherkasy
Sumy
Zaporizhia
Zhytomyr
Rivne
Mariupol
Odesa
Kropyvnytskyi
Kyiv
Dnipro
Khmelnytskyi
Lutsk
Ternopil
Lviv
Chernihiv
Kharkiv
Ivano-Frankivsk
Vinnytsia
Right direction Wrong direction Difficult to answer
Generally speaking, do you think that things in your city are going
in the right direction or wrong direction?
9

10. Generally speaking, do you think that things in your city are going
in the right direction or wrong direction? (continued)
10
(Percentage of respondents who believe things are going in the right direction)
*The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.
65% 60% 55% 50% 47% 46% 45% 42% 40% 35% 35% 35% 34% 32% 32% 31% 31% 30% 28% 24% 22% 20% 15% 12%
0%
10%
20%
30%
40%
50%
60%
70%
80% March 2015 February 2016 February 2017 February 2018

11. Generally speaking, do you think that things in Ukraine and in your city are going
in the right direction or wrong direction? (continued)
11
Change in Perception Over Time (February 2017 to
February 2018)
18%
17% 16% 15% 14%
13%
11%
9% 9% 9%
6%
5% 5%
3% 2%
1% 1%
-1% -1% -2% -2%
-3%
-5%
-14%
3%
2%
5%
9%
4%
3%
-5%
5%
1%
4%
2%
<1%
-1%
2% 1%
<1%
9%
2%
5%
<-1%
-2%
1%
4%
2%
-20%
-10%
0%
10%
20%
30% Change in percentage for those who believe their
city is going in the right direction
Change in percentage for those who believe
Ukraine is going in the right direction
*This slide reflects changes over time from 2017 to 2018.

12. 1%
2%
1%
1%
1%
1%
2%
2%
2%
6%
2%
4%
1%
7%
5%
7%
7%
8%
8%
5%
8%
7%
5%
5%
6%
3%
6%
7%
9%
13%
10%
15%
15%
13%
16%
17%
21%
16%
19%
18%
19%
19%
21%
25%
22%
23%
25%
26%
27%
31%
30%
29%
31%
28%
36%
43%
29%
37%
29%
59%
45%
33%
37%
35%
36%
40%
40%
39%
37%
32%
43%
40%
39%
35%
43%
43%
39%
34%
33%
36%
40%
39%
50%
18%
23%
42%
36%
38%
29%
29%
25%
29%
32%
30%
24%
18%
23%
26%
17%
17%
17%
17%
18%
3%
13%
5%
2%
2%
10%
1%
3%
2%
8%
4%
6%
2%
2%
8%
2%
9%
4%
4%
3%
4%
3%
7%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sumy
Mykolaiv
Kharkiv
Odesa
Khmelnytskyi
Severodonetsk
Zaporizhia
Mariupol
Poltava
Dnipro
Kropyvnytskyi
Ivano-Frankivsk
Kyiv
Uzhgorod
Cherkasy
Kherson
Chernihiv
Rivne
Chernivtsi
Lviv
Zhytomyr
Lutsk
Vinnytsia
Ternopil
Improved a lot Improved somewhat Stayed the same Worsened somewhat Worsened a lot Difficult to answer
1%
1%
1%
1%
<1%
1%
<1%
1%
1%
<1%
Over the last 12 months, how has the economic situation in
Ukraine changed?
12
<1%
<1%
<1%
<1%
<1%

13. Over the last 12 months, how has the economic situation in
Ukraine changed? (continued)
13
2.4 2.4 2.3 2.3 2.3 2.2 2.2 2.1 2.1 2.1 2.1 2.1 2.1 2.1 2.1 2.1 2.0 1.9 1.9 1.9 1.9 1.8 1.8 1.7
1.0
1.5
2.0
2.5
3.0
3.5
4.0
February 2016 February 2017 February 2018
*These scores are based on citizen perceptions of the economy, with “1” indicating the perception that the economy
has worsened a lot and “5” indicating the perception that the economy has improved a lot.

14. 1%
1%
2%
1%
1%
1%
1%
2%
2%
2%
6%
6%
2%
6%
5%
4%
4%
7%
4%
5%
9%
8%
3%
7%
8%
11%
11%
9%
11%
12%
13%
12%
15%
17%
17%
22%
25%
24%
25%
26%
28%
22%
28%
32%
28%
30%
38%
35%
35%
34%
33%
38%
38%
37%
37%
41%
43%
35%
25%
46%
31%
36%
36%
36%
39%
35%
47%
34%
35%
36%
39%
41%
42%
42%
34%
38%
30%
34%
29%
29%
38%
44%
49%
24%
38%
33%
32%
29%
22%
26%
17%
26%
25%
21%
15%
11%
14%
11%
15%
13%
19%
14%
19%
14%
2%
2%
3%
2%
3%
1%
1%
3%
7%
7%
3%
2%
1%
4%
3%
4%
3%
5%
2%
1%
2%
1%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sumy
Mykolaiv
Zaporizhia
Kherson
Odesa
Mariupol
Poltava
Kharkiv
Severodonetsk
Dnipro
Chernivtsi
Kyiv
Kropyvnytskyi
Cherkasy
Chernihiv
Rivne
Khmelnytskyi
Lviv
Ivano-Frankivsk
Lutsk
Vinnytsia
Zhytomyr
Uzhgorod
Ternopil
Improved a lot Improved somewhat Stayed the same Worsened somewhat Worsened a lot Difficult to answer
<1%
1%
<1%
1%
<1%
<1%
1%
1%
<1%
Over last 12 months, how has the economic situation of your
household changed?
14
<1%
<1%

15. Over last 12 months, how has the economic situation of your
household changed? (continued)
15
2.6 2.5 2.5 2.5 2.5 2.5 2.4 2.4 2.4 2.3 2.3 2.2 2.2 2.2 2.2 2.1 2.1 2.1 2.1 2.0 2.0 1.8 1.8 1.8
1.0
1.5
2.0
2.5
3.0
3.5
4.0
February 2016 February 2017 February 2018
*These scores are based on citizen perceptions of the economic situation of one’s household, with “1” indicating the
perception that the economy has worsened a lot and “5” indicating the perception that the economy has improved a lot.

16. 2%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
2%
2%
1%
1%
2%
2%
1%
9%
2%
6%
6%
7%
8%
7%
9%
9%
7%
12%
8%
5%
11%
6%
12%
17%
15%
17%
14%
25%
16%
16%
23%
12%
23%
20%
22%
23%
22%
24%
21%
23%
25%
21%
24%
28%
24%
29%
26%
24%
30%
28%
35%
27%
40%
40%
37%
36%
25%
23%
27%
24%
26%
27%
20%
37%
28%
27%
31%
33%
22%
33%
25%
25%
24%
14%
28%
20%
20%
21%
18%
24%
30%
15%
29%
21%
24%
25%
30%
19%
12%
23%
16%
23%
18%
15%
25%
13%
10%
13%
11%
7%
4%
12%
4%
17%
19%
36%
17%
25%
19%
17%
18%
12%
27%
16%
19%
9%
24%
15%
10%
20%
19%
26%
10%
20%
19%
10%
17%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Khmelnytskyi
Mykolaiv
Severodonetsk
Odesa
Mariupol
Kharkiv
Sumy
Zaporizhia
Chernivtsi
Chernihiv
Kyiv
Dnipro
Poltava
Cherkasy
Kherson
Uzhgorod
Ivano-Frankivsk
Rivne
Kropyvnytskyi
Zhytomyr
Vinnytsia
Lutsk
Ternopil
Lviv
Improve a lot Improve somewhat Stay the same Worsen somewhat Worsen a lot Difficult to answer
In the next 12 months, how do you expect the economic situation
in Ukraine to change?
16

17. In the next 12 months, how do you expect the economic situation
in Ukraine to change? (continued)
17
3.0 2.9 2.9 2.7 2.7 2.7 2.6 2.6 2.4 2.4 2.4 2.3 2.3 2.3 2.3 2.3 2.2 2.2 2.2 2.2 2.2 2.2 2.1 2.0
1.0
1.5
2.0
2.5
3.0
3.5
4.0
February 2016 February 2017 February 2018
*These scores are based on citizen perceptions of the economy, with “1” indicating the perception that the economy
will worsen a lot and “5” indicating the perception that the economy will improve a lot.

18. 14%
16%
18%
19%
20%
20%
23%
23%
29%
29%
30%
30%
30%
31%
32%
37%
38%
39%
41%
41%
42%
43%
43%
49%
71%
66%
62%
65%
64%
60%
61%
64%
63%
54%
65%
58%
55%
55%
48%
42%
59%
45%
44%
45%
45%
50%
39%
43%
15%
18%
21%
17%
15%
20%
16%
13%
8%
17%
5%
12%
15%
15%
19%
21%
4%
16%
15%
14%
13%
7%
17%
8%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Mykolaiv
Sumy
Kharkiv
Chernihiv
Poltava
Mariupol
Kherson
Odesa
Zhytomyr
Zaporizhia
Khmelnytskyi
Kropyvnytskyi
Dnipro
Kyiv
Chernivtsi
Uzhgorod
Cherkasy
Vinnytsia
Lutsk
Rivne
Ternopil
Ivano-Frankivsk
Lviv
Democracy is more important to me Prosperity is more important to me Difficult to answer
If you could have only one or the other, which is more important
to you: a democratic system of government or a prosperous
economy?
18

19. 23%
24%
32%
35%
38%
48%
49%
51%
52%
56%
57%
57%
58%
61%
62%
64%
68%
72%
74%
78%
79%
82%
85%
86%
22%
37%
27%
22%
29%
12%
24%
14%
14%
13%
11%
6%
11%
10%
9%
9%
12%
5%
2%
2%
2%
2%
1%
1%
31%
20%
12%
22%
12%
31%
8%
13%
17%
11%
15%
16%
17%
4%
8%
13%
6%
13%
6%
8%
11%
6%
5%
2%
25%
20%
28%
21%
21%
9%
19%
22%
18%
20%
17%
21%
14%
25%
21%
14%
14%
10%
18%
12%
8%
9%
10%
11%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Mariupol
Kharkiv
Mykolaiv
Odesa
Zaporizhia
Dnipro
Kropyvnytskyi
Kherson
Sumy
Kyiv
Zhytomyr
Khmelnytskyi
Chernihiv
Cherkasy
Poltava
Chernivtsi
Vinnytsia
Rivne
Lutsk
Ternopil
Uzhgorod
Ivano-Frankivsk
Lviv
European Union (EU) Customs Union of Russia, Belarus, and Kazakhstan Other Difficult to answer
If Ukraine could only enter one international economic union,
which of the following should it be?
19

20. If Ukraine could only enter one international economic union,
which of the following should it be? (continued)
20
(Percentage of respondents who believe Ukraine should join the European Union)
*The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.
86% 85% 82% 79% 78% 74% 72% 68% 64% 62% 61% 58% 57% 57% 56% 52% 51% 49% 48% 38% 35% 32% 24% 23%
0%
20%
40%
60%
80%
100% March 2015 February 2016 February 2017 February 2018

21. 17%
20%
23%
28%
29%
33%
34%
35%
37%
38%
42%
44%
46%
48%
49%
50%
55%
57%
59%
65%
66%
73%
77%
80%
44%
47%
43%
43%
45%
37%
48%
43%
24%
27%
22%
32%
20%
23%
26%
16%
12%
16%
20%
11%
10%
7%
5%
2%
20%
9%
14%
8%
9%
9%
6%
4%
14%
9%
8%
9%
8%
14%
8%
15%
14%
8%
6%
4%
11%
6%
6%
5%
19%
24%
20%
21%
17%
22%
11%
18%
24%
26%
27%
15%
26%
14%
17%
19%
19%
19%
15%
20%
12%
15%
12%
13%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mariupol
Severodonetsk
Mykolaiv
Kharkiv
Odesa
Kherson
Zaporizhia
Dnipro
Kropyvnytskyi
Chernihiv
Sumy
Poltava
Cherkasy
Khmelnytskyi
Kyiv
Zhytomyr
Lutsk
Vinnytsia
Chernivtsi
Rivne
Ternopil
Uzhgorod
Ivano-Frankivsk
Lviv
Would vote for Ukraine to join NATO Would vote against Ukraine joining NATO Would not vote Difficult to answer
If a referendum were held today on Ukraine joining NATO,
how would you vote?
21

22. 80% 77% 73% 66% 65% 59% 57% 55% 50% 49% 48% 46% 44% 42% 38% 37% 35% 34% 33% 29% 28% 23% 20% 17%
0%
20%
40%
60%
80%
100% March 2015 February 2016 February 2017 February 2018
If a referendum were held today on Ukraine joining NATO,
how would you vote? (continued)
22
(Percentage of respondents who believe Ukraine should join NATO)
*The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

23. How would you assess your ability to do the following in your city?
23
Freely Express Your Thoughts and Beliefs
1%
3%
3%
4%
4%
7%
10%
3%
7%
6%
10%
4%
10%
19%
11%
13%
12%
18%
21%
8%
13%
16%
15%
8%
26%
26%
26%
27%
27%
29%
27%
34%
33%
34%
35%
43%
40%
32%
39%
42%
43%
39%
44%
57%
53%
51%
56%
66%
35%
49%
50%
42%
42%
52%
37%
39%
33%
47%
33%
37%
42%
27%
29%
28%
29%
30%
23%
28%
28%
24%
20%
22%
24%
18%
15%
13%
18%
7%
11%
16%
7%
6%
14%
7%
6%
14%
10%
6%
7%
9%
5%
4%
2%
7%
4%
2%
2%
4%
1%
3%
4%
2%
1%
1%
2%
1%
1%
4%
1%
3%
2%
1%
1%
1%
13%
2%
1%
13%
5%
4%
13%
5%
19%
5%
6%
9%
1%
5%
10%
7%
7%
3%
7%
3%
3%
1%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Kherson
Poltava
Mykolaiv
Odesa
Uzhgorod
Chernivtsi
Mariupol
Sumy
Khmelnytskyi
Kharkiv
Chernihiv
Zaporizhia
Kyiv
Kropyvnytskyi
Dnipro
Cherkasy
Zhytomyr
Ivano-Frankivsk
Rivne
Lviv
Ternopil
Vinnytsia
Lutsk
Excellent Good Average Bad Terrible Difficult to answer
<1%
<1%
<1%
<1%
<1%
<1%
2%

24. 3.9 3.9 3.8 3.8 3.8 3.7 3.7 3.6 3.6 3.6 3.5 3.5 3.5 3.5 3.4 3.4 3.4 3.3 3.2 3.2 3.1 3.1 3.1 3.0
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 February 2017 February 2018
24
Freely Express Your Thoughts and Beliefs
How would you assess your ability to do the following in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

25. How would you assess your ability to do the following in your city?
25
Move Freely in All Districts and Quarters of Your City
8%
4%
8%
5%
26%
11%
6%
5%
9%
8%
4%
14%
10%
21%
16%
8%
13%
11%
17%
25%
8%
10%
21%
24%
23%
29%
31%
34%
18%
33%
43%
45%
41%
44%
48%
39%
42%
34%
42%
51%
47%
51%
47%
40%
58%
59%
54%
53%
36%
46%
31%
42%
35%
41%
35%
37%
37%
39%
36%
36%
33%
36%
28%
29%
28%
34%
26%
24%
29%
28%
20%
17%
12%
17%
17%
15%
20%
14%
12%
10%
9%
7%
8%
7%
9%
7
9%
8%
6%
3%
6%
9%
3%
2%
4%
3%
1%
3%
5%
3%
3%
1%
1%
4%
1%
1%
1%
1%
20%
1%
8%
1%
1%
1%
1%
2%
3%
2%
4%
4%
4%
3%
2%
4%
5%
1%
2%
1%
1%
2%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sumy
Kherson
Chernivtsi
Poltava
Zaporizhia
Uzhgorod
Lviv
Khmelnytskyi
Mariupol
Odesa
Severodonetsk
Ivano-Frankivsk
Kropyvnytskyi
Zhytomyr
Kyiv
Mykolaiv
Cherkasy
Lutsk
Dnipro
Ternopil
Chernihiv
Rivne
Vinnytsia
Kharkiv
Excellent Good Average Bad Terrible Difficult to answer
<1%
<1%
1%
1%
<1%
<1%
<1%
<1%
<1%
1%
<1%
1%
1%

26. 4.0 3.9 3.8 3.8 3.7 3.7 3.7 3.7 3.7 3.6 3.6 3.6 3.5 3.5 3.5 3.5 3.5 3.4 3.4 3.4 3.3 3.2 3.2 3.1
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
February 2017 February 2018
26
How would you assess your ability to do the following in your city? (continued)
Move Freely in All Districts and Quarters of Your City
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

27. How would you assess your ability to do the following in your city?
27
2%
2%
1%
3%
2%
2%
1%
2%
1%
1%
1%
2%
3%
4%
3%
4%
4%
3%
5%
3%
4%
5%
2%
4%
7%
9%
10%
9%
10%
10%
12%
11%
12%
13%
17%
16%
16%
15%
17%
15%
17%
18%
20%
22%
24%
24%
14%
25%
32%
34%
27%
28%
21%
22%
29%
25%
32%
29%
26%
33%
29%
35%
44%
27%
35%
25%
31%
44%
40%
39%
53%
35%
41%
16%
29%
29%
32%
29%
32%
32%
33%
21%
33%
32%
24%
32%
18%
21%
27%
21%
19%
18%
24%
14%
6%
2%
7%
6%
6%
14%
17%
10%
9%
6%
10%
3%
5%
10%
5%
3%
1%
4%
7%
8%
8%
1%
1%
2%
24%
34%
12%
33%
27%
18%
18%
26%
17%
25%
11%
33%
18%
7%
23%
11%
19%
29%
11%
25%
18%
11%
7%
16%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Mykolaiv
Uzhgorod
Cherkasy
Lviv
Zaporizhia
Kyiv
Kropyvnytskyi
Odesa
Kharkiv
Kherson
Chernihiv
Khmelnytskyi
Poltava
Chernivtsi
Ternopil
Mariupol
Sumy
Zhytomyr
Dnipro
Vinnytsia
Rivne
Lutsk
Ivano-Frankivsk
Excellent Good Average Bad Terrible Difficult to answer
Take Part in Decision-Making Processes in the City

28. 3.2 3.1 3.1 3.0 2.9 2.9 2.8 2.8 2.8 2.8 2.8 2.8 2.7 2.7 2.6 2.6 2.6 2.5 2.5 2.5 2.5 2.5 2.4 2.2
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
February 2017 February 2018
28
How would you assess your ability to do the following in your city? (continued)
Take Part in Decision-Making Processes in the City
*These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

29. How would you assess your ability to do the following in your city?
29
2%
2%
4%
2%
10%
5%
2%
8%
6%
10%
8%
8%
13%
16%
11%
15%
10%
8%
10%
5%
13%
13%
12%
17%
6%
17%
18%
24%
15%
23%
29%
27%
32%
31%
34%
36%
32%
31%
36%
34%
40%
42%
41%
46%
41%
43%
45%
41%
42%
55%
45%
45%
35%
41%
49%
39%
41%
48%
31%
40%
30%
37%
31%
36%
33%
43%
39%
37%
28%
30%
37%
29%
33%
16%
23%
21%
14%
15%
13%
12%
12%
8%
13%
10%
14%
13%
13%
10%
7%
4%
5%
6%
8%
8%
3%
4%
1%
4%
1%
6%
1%
1%
1%
2%
1%
1%
4%
2%
4%
1%
2%
1%
1%
1%
1%
2%
1%
1%
15%
6%
10%
3%
24%
14%
6%
13%
7%
2%
11%
4%
6%
2%
7%
4%
10%
3%
4%
5%
7%
6%
2%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Kherson
Mykolaiv
Poltava
Sumy
Kropyvnytskyi
Mariupol
Cherkasy
Odesa
Zaporizhia
Chernivtsi
Zhytomyr
Kyiv
Ternopil
Dnipro
Lviv
Kharkiv
Lutsk
Rivne
Chernihiv
Vinnytsia
Khmelnytskyi
Uzhgorod
Ivano-Frankivsk
Excellent Good Average Bad Terrible Difficult to answer
<1%
Enjoy a Variety of Leisure and Cultural Activities

30. 3.8 3.7 3.6 3.6 3.6 3.6 3.6 3.5 3.5 3.5 3.4 3.4 3.4 3.4 3.3 3.3 3.3 3.2 3.2 3.2 3.0 3.0 3.0 2.7
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
February 2017 February 2018
30
How would you assess your ability to do the following in your city? (continued)
Enjoy a Variety of Leisure and Cultural Activities
*These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

31. How would you assess your ability to do the following in your city?
31
1%
3%
8%
4%
2%
5%
5%
3%
2%
6%
5%
4%
4%
5%
5%
10%
7%
7%
3%
4%
1%
6%
9%
7%
23%
21%
19%
25%
27%
27%
27%
30%
31%
28%
30%
31%
31%
30%
33%
28%
32%
32%
38%
37%
42%
38%
40%
47%
49%
43%
29%
42%
39%
42%
41%
38%
48%
49%
36%
40%
47%
42%
30%
45%
39%
35%
42%
48%
34%
29%
28%
38%
16%
19%
17%
13%
18%
11%
22%
9%
11%
14%
18%
12%
12%
12%
16%
14%
8%
14%
8%
5%
7%
16%
9%
4%
3%
1%
1%
2%
2%
2%
1%
6%
1%
1%
1%
2%
6%
1%
3%
1%
1%
1%
5%
8%
12%
25%
15%
11%
13%
3%
19%
3%
2%
10%
11%
4%
8%
10%
2%
13%
8%
9%
5%
15%
10%
9%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Mykolaiv
Sumy
Mariupol
Odesa
Kharkiv
Ternopil
Cherkasy
Poltava
Uzhgorod
Kropyvnytskyi
Chernihiv
Rivne
Zhytomyr
Chernivtsi
Zaporizhia
Ivano-Frankivsk
Kyiv
Khmelnytskyi
Lviv
Severodonetsk
Dnipro
Vinnytsia
Lutsk
Excellent Good Average Bad Terrible Difficult to answer
<1%
<1%
<1%
<1%
<1%
Obtain High-Quality Education for Different Professions and Levels

32. 3.6 3.4 3.4 3.4 3.4 3.4 3.3 3.3 3.3 3.3 3.3 3.3 3.3 3.3 3.3 3.2 3.2 3.2 3.2 3.1 3.1 3.1 3.1 3.0
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
February 2017 February 2018
32
How would you assess your ability to do the following in your city? (continued)
Obtain High-Quality Education for Different Professions and Levels
*These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

33. How would you assess your ability to do the following in your city?
33
1%
1%
1%
5%
3%
2%
2%
2%
5%
1%
2%
4%
4%
10%
4%
7%
4%
7%
6%
8%
6%
9%
11%
8%
9%
14%
16%
16%
18%
21%
22%
22%
20%
27%
26%
25%
25%
22%
29%
27%
29%
27%
30%
29%
31%
31%
32%
45%
43%
37%
54%
30%
44%
42%
51%
36%
34%
46%
41%
31%
44%
32%
50%
46%
46%
35%
33%
35%
33%
29%
36%
36%
31%
32%
20%
21%
21%
25%
16%
27%
25%
16%
22%
23%
23%
26%
12%
15%
12%
19%
24%
22%
17%
16%
11%
8%
2%
6%
4%
3%
2%
6%
1%
3%
4%
3%
2%
6%
3%
4%
2%
3%
2%
4%
2%
3%
2%
5%
1%
1%
13%
10%
5%
25%
12%
4%
8%
10%
11%
7%
8%
10%
1%
6%
4%
3%
5%
8%
5%
4%
10%
9%
9%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Mykolaiv
Kherson
Sumy
Cherkasy
Poltava
Mariupol
Khmelnytskyi
Kropyvnytskyi
Chernihiv
Odesa
Chernivtsi
Zaporizhia
Kyiv
Lviv
Zhytomyr
Rivne
Dnipro
Uzhgorod
Ternopil
Kharkiv
Vinnytsia
Ivano-Frankivsk
Lutsk
Excellent Good Average Bad Terrible Difficult to answer
Achieve Your Full Potential and Pursue Your Dreams

34. 3.5 3.4 3.3 3.2 3.2 3.2 3.2 3.2 3.2 3.1 3.1 3.1 3.1 3.1 3.0 3.0 3.0 3.0 3.0 2.9 2.9 2.9 2.7 2.7
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
February 2017 February 2018
34
How would you assess your ability to do the following in your city? (continued)
Achieve Your Full Potential and Pursue Your Dreams
*These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

35. How would you assess your ability to do the following in your city?
35
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
3%
1%
2%
2%
3%
3%
1%
4%
3%
5%
4%
4%
1%
7%
8%
9%
8%
8%
8%
9%
13%
12%
13%
14%
13%
15%
14%
13%
15%
16%
18%
18%
20%
22%
22%
27%
25%
38%
39%
24%
29%
17%
27%
34%
37%
39%
34%
25%
30%
38%
28%
37%
40%
40%
33%
30%
52%
34%
27%
40%
24%
33%
37%
29%
25%
37%
31%
27%
24%
25%
29%
24%
29%
25%
32%
34%
23%
26%
29%
22%
14%
18%
15%
16%
3%
6%
7%
6%
6%
8%
14%
5%
8%
3%
5%
12%
6%
6%
9%
5%
13%
3%
8%
3%
1%
3%
10%
2%
47%
14%
8%
31%
30%
29%
19%
24%
18%
20%
19%
25%
20%
16%
16%
9%
6%
12%
11%
24%
10%
19%
21%
11%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Zaporizhia
Kherson
Mykolaiv
Cherkasy
Sumy
Kyiv
Lviv
Chernihiv
Mariupol
Odesa
Kropyvnytskyi
Dnipro
Khmelnytskyi
Chernivtsi
Ternopil
Poltava
Rivne
Zhytomyr
Kharkiv
Uzhgorod
Ivano-Frankivsk
Vinnytsia
Lutsk
Excellent Good Average Bad Terrible Difficult to answer
<1%
Engage in Entrepreneurship

36. 3.2 3.1 3.1 3.0 2.9 2.9 2.8 2.8 2.7 2.7 2.7 2.7 2.7 2.7 2.6 2.6 2.6 2.6 2.6 2.5 2.5 2.5 2.4 2.4
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
February 2017 February 2018
36
How would you assess your ability to do the following in your city? (continued)
Engage in Entrepreneurship
*These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

37. How would you assess your ability to do the following in your city?
37
1%
1%
1%
1%
2%
1%
1%
1%
1%
2%
2%
2%
1%
2%
3%
2%
2%
3%
3%
4%
2%
3%
4%
5%
6%
5%
5%
5%
5%
7%
8%
10%
10%
9%
11%
12%
13%
12%
13%
14%
15%
14%
22%
21%
26%
24%
14%
14%
18%
34%
23%
18%
18%
30%
34%
33%
28%
25%
35%
24%
33%
31%
29%
36%
26%
35%
47%
27%
61%
59%
35%
46%
54%
40%
36%
58%
47%
41%
41%
32%
40%
50%
24%
36%
31%
37%
32%
34%
36%
33%
20%
30%
6%
11%
23%
29%
17%
17%
27%
13%
27%
18%
5%
18%
12%
11%
25%
16%
20%
12%
19%
10%
14%
9%
3%
13%
6%
3%
22%
6%
4%
3%
9%
5%
2%
3%
11%
6%
10%
3%
2%
10%
2%
6%
5%
4%
7%
5%
5%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Mykolaiv
Sumy
Kropyvnytskyi
Chernihiv
Kherson
Cherkasy
Khmelnytskyi
Zaporizhia
Lviv
Mariupol
Odesa
Kharkiv
Ternopil
Poltava
Chernivtsi
Zhytomyr
Uzhgorod
Vinnytsia
Rivne
Dnipro
Ivano-Frankivsk
Lutsk
Kyiv
Excellent Good Average Bad Terrible Difficult to answer
Be Paid Enough for Your Work

38. 3.0 2.7 2.7 2.6 2.5 2.5 2.5 2.5 2.4 2.4 2.4 2.4 2.4 2.4 2.3 2.3 2.3 2.2 2.2 2.1 2.1 2.1 2.0 2.0
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
February 2017 February 2018
38
How would you assess your ability to do the following in your city? (continued)
Be Paid Enough for Your Work
*These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

39. How would you assess your ability to do the following in your city?
39
3%
5%
3%
1%
7%
5%
7%
2%
4%
9%
13%
10%
9%
16%
7%
12%
17%
15%
17%
17%
31%
22%
19%
31%
15%
15%
22%
28%
24%
29%
27%
33%
36%
31%
29%
33%
35%
30%
40%
36%
35%
47%
47%
49%
35%
47%
52%
45%
27%
51%
45%
38%
39%
43%
47%
43%
35%
31%
33%
34%
30%
41%
33%
32%
24%
28%
29%
22%
21%
25%
20%
16%
11%
21%
17%
15%
18%
17%
13%
11%
8%
9%
10%
8%
11%
9%
7%
8%
15%
5%
2%
5%
10%
5%
4%
3%
15%
3%
1%
1%
2%
3%
2%
1%
1%
8%
3%
2%
3%
3%
1%
1%
3%
1%
1%
2%
1%
1%
29%
6%
11%
18%
10%
3%
4%
10%
17%
12%
11%
13%
12%
2%
12%
11%
6%
3%
4%
5%
2%
1%
4%
5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sumy
Kherson
Mariupol
Mykolaiv
Odesa
Poltava
Zaporizhia
Chernihiv
Severodonetsk
Kropyvnytskyi
Chernivtsi
Cherkasy
Dnipro
Zhytomyr
Khmelnytskyi
Kharkiv
Kyiv
Rivne
Lviv
Vinnytsia
Ternopil
Uzhgorod
Lutsk
Ivano-Frankivsk
Excellent Good Average Bad Terrible Difficult to answer
<1%
Freely Exercise Your Spiritual Beliefs

40. 4.1 3.9 3.9 3.9 3.8 3.8 3.7 3.6 3.5 3.5 3.5 3.5 3.4 3.4 3.4 3.3 3.3 3.2 3.2 3.2 3.1 3.1 3.0 2.7
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
February 2017 February 2018
40
How would you assess your ability to do the following in your city? (continued)
Freely Exercise Your Spiritual Beliefs
*These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

41. 2.8
2.9
2.9
2.9
2.9
3.0
3.0
3.0
3.0
3.1
3.1
3.1
3.1
3.1
3.2
3.2
3.2
3.2
3.2
3.2
3.3
3.4
3.5
3.5
2.0 3.0 4.0 5.0
Kherson
Severodonetsk
Mykolaiv
Poltava
Sumy
Kropyvnytskyi
Odesa
Zaporizhia
Chernivtsi
Mariupol
Cherkasy
Kyiv
Khmelnytskyi
Chernihiv
Zhytomyr
Lviv
Dnipro
Uzhgorod
Kharkiv
Ternopil
Rivne
Vinnytsia
Ivano-Frankivsk
Lutsk
41
Average Score for Perceived Opportunities and
Freedoms in Each City
*This score represents the average value of the quality of the previous 9 measured opportunities and freedoms in this
survey, with “1” indicating a terrible score and “5” indicating an excellent score.

42. Corruption at the Local Level

43. 26%
26%
28%
29%
34%
35%
36%
36%
36%
38%
38%
39%
40%
41%
43%
44%
45%
46%
48%
48%
50%
51%
54%
55%
52%
56%
55%
42%
39%
48%
49%
49%
42%
38%
49%
42%
42%
35%
33%
34%
31%
38%
37%
32%
37%
34%
34%
33%
4%
9%
6%
1%
16%
9%
6%
6%
4%
8%
4%
10%
10%
11%
10%
11%
8%
7%
1%
4%
4%
4%
3%
2%
18%
9%
11%
28%
11%
8%
9%
9%
17%
16%
9%
9%
7%
13%
13%
11%
16%
8%
14%
16%
9%
11%
9%
10%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernihiv
Khmelnytskyi
Zaporizhia
Sievierodonetsk
Vinnytsa
Uzhgorod
Poltava
Ternopil
Kherson
Dnipro
Lutsk
Lviv
Rivne
Ivano-Frankivsk
Kropyvnytskyi
Mariupol
Cherkasy
Kyiv
Mykolaiv
Chernivtsi
Zhytomyr
Kharkiv
Odesa
Sumy
Higher The same Lower Difficult to answer
Do you think the level of corruption in Ukraine is lower, about the
same, or higher than it was before the Revolution of Dignity?
43

44. 1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
2%
2%
2%
2%
2%
2%
3%
3%
4%
5%
7%
96%
99%
96%
99%
98%
96%
95%
97%
95%
98%
94%
92%
94%
97%
88%
93%
96%
95%
92%
94%
95%
94%
94%
92%
4%
1%
3%
1%
3%
4%
2%
4%
1%
5%
6%
4%
2%
11%
6%
3%
4%
6%
3%
2%
2%
1%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Zhytomyr
Lviv
Cherkasy
Zaporizhia
Chernihiv
Mykolaiv
Odesa
Poltava
Dnipro
Sumy
Kharkiv
Mariupol
Kropyvnytskyi
Vinnytsa
Sievierodonetsk
Ivano-Frankivsk
Lutsk
Kherson
Chernivtsi
Rivne
Ternopil
Khmelnytskyi
Kyiv
Uzhgorod
Yes No Difficult to answer
44
Municipal Authorities
Have you personally given bribes or gifts in these institutions during last two
years in order to solve your problem?
<1%
<1%
<1%

45. 1%
2%
2%
2%
2%
3%
3%
3%
3%
3%
3%
4%
4%
4%
4%
5%
5%
6%
7%
8%
9%
10%
10%
12%
97%
95%
92%
93%
97%
87%
94%
96%
94%
91%
87%
93%
95%
91%
95%
93%
91%
92%
92%
85%
88%
88%
89%
88%
1%
3%
6%
5%
1%
10%
4%
1%
3%
5%
10%
4%
1%
4%
2%
4%
3%
2%
7%
3%
1%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Vinnytsia
Lutsk
Zhytomyr
Kropyvnytskyi
Chernihiv
Severodonetsk
Kherson
Sumy
Mykolaiv
Ivano-Frankivsk
Mariupol
Dnipro
Lviv
Cherkasy
Zaporizhia
Rivne
Kharkiv
Poltava
Ternopil
Chernivtsi
Odesa
Khmelnytskyi
Kyiv
Uzhgorod
Yes No Difficult to answer
<1%
<1%
45
Housing and Communal Services
Have you personally given bribes or gifts in these institutions during last two
years in order to solve your problem?

46. 12%
14%
15%
16%
18%
18%
19%
19%
20%
20%
22%
22%
24%
27%
28%
29%
29%
31%
31%
32%
33%
41%
41%
48%
86%
78%
78%
80%
71%
70%
79%
75%
75%
75%
74%
75%
70%
69%
72%
68%
67%
67%
67%
65%
65%
56%
51%
48%
2%
8%
7%
4%
11%
12%
3%
6%
5%
5%
4%
2%
6%
3%
3%
4%
2%
2%
2%
2%
3%
8%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sumy
Lutsk
Mykolaiv
Kherson
Mariupol
Severodonetsk
Vinnytisa
Ivano-Frankivsk
Kropyvnytskyi
Dnipro
Zhytomyr
Chernihiv
Cherkasy
Odesa
Zaporizhia
Poltava
Kharkiv
Lviv
Rivne
Ternopil
Kyiv
Khmelnytskyi
Chernivtsi
Uzhgorod
Yes No Difficult to answer
<1%
46
Medical Establishments
Have you personally given bribes or gifts in these institutions during last two
years in order to solve your problem?

47. 4%
6%
6%
7%
8%
8%
8%
9%
9%
9%
9%
10%
11%
11%
12%
12%
12%
13%
14%
16%
17%
18%
19%
23%
95%
93%
83%
82%
86%
90%
87%
87%
86%
85%
85%
81%
86%
87%
86%
86%
85%
82%
83%
82%
81%
80%
77%
69%
1%
1%
11%
11%
6%
2%
4%
5%
5%
6%
6%
10%
4%
1%
3%
2%
3%
5%
3%
2%
2%
2%
4%
8%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sumy
Zaporizhia
Severodonetsk
Lutsk
Mykolaiv
Chernihiv
Dnipro
Kropyvnytskyi
Zhytomyr
Ivano-Frankivsk
Cherkasy
Mariupol
Kherson
Vinnytsia
Khmelnytskyi
Lviv
Poltava
Kharkiv
Odesa
Kyiv
Ternopil
Rivne
Uzhgorod
Chernivtsi
Yes No Difficult to answer
47
Educational Establishments
Have you personally given bribes or gifts in these institutions during last two
years in order to solve your problem?

48. 1%
2%
2%
2%
2%
2%
2%
3%
3%
3%
3%
3%
4%
4%
4%
4%
5%
7%
7%
7%
9%
10%
10%
12%
99%
93%
98%
97%
95%
93%
97%
87%
93%
92%
85%
92%
95%
94%
90%
92%
87%
91%
90%
88%
90%
88%
82%
88%
1%
5%
1%
1%
3%
5%
1%
11%
4%
5%
12%
5%
1%
2%
6%
3%
8%
2%
3%
4%
1%
2%
8%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Zaporizhia
Ivano-Frankivsk
Lviv
Sumy
Mykolaiv
Kropyvnytskyi
Chernihiv
Severodonetsk
Cherkasy
Dnipro
Lutsk
Zhytomyr
Vinnytsia
Ternopil
Kharkiv
Kherson
Mariupol
Rivne
Poltava
Odesa
Kyiv
Khmelnytskyi
Chernivtsi
Uzhgorod
Yes No Difficult to answer
<1%
48
Police, Including Traffic Police
Have you personally given bribes or gifts in these institutions during last two
years in order to solve your problem?

49. 1%
1%
1%
1%
1%
1%
1%
1%
2%
2%
2%
2%
2%
2%
3%
3%
3%
4%
4%
4%
5%
6%
99%
94%
98%
89%
95%
98%
98%
93%
89%
95%
94%
95%
90%
98%
92%
93%
93%
89%
95%
94%
92%
95%
92%
93%
1%
5%
1%
11%
4%
1%
2%
6%
10%
4%
5%
3%
8%
5%
5%
3%
7%
2%
2%
3%
1%
3%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sumy
Zhytomyr
Vinnytsia
Severodonetsk
Cherkasy
Zaporizhia
Chernihiv
Kharkiv
Lutsk
Kropyvnytskyi
Dnipro
Mykolaiv
Mariupol
Lviv
Ivano-Frankivsk
Odesa
Poltava
Chernivtsi
Rivne
Ternopil
Kherson
Uzhgorod
Khmelnytskyi
Kyiv
Yes No Difficult to answer
<1%
<1%
49
Tax Service Institutions
Have you personally given bribes or gifts in these institutions during last two
years in order to solve your problem?
<1%

50. 1%
1%
2%
2%
2%
2%
3%
3%
3%
3%
3%
3%
4%
4%
4%
4%
4%
4%
5%
5%
5%
6%
6%
8%
91%
94%
97%
94%
94%
95%
97%
92%
92%
95%
96%
94%
89%
86%
95%
93%
90%
94%
93%
92%
91%
88%
92%
85%
8%
5%
1%
4%
4%
3%
6%
5%
2%
1%
3%
7%
11%
1%
3%
6%
1%
2%
3%
3%
5%
1%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Lutsk
Zhytomyr
Sumy
Cherkasy
Kropyvnytskyi
Mykolaiv
Lviv
Kharkiv
Odesa
Rivne
Chernihiv
Uzhgorod
Mariupol
Severodonetsk
Vinnytsia
Poltava
Ivano-Frankivsk
Zaporizhia
Ternopil
Khmelnytskyi
Kherson
Dnipro
Kyiv
Chernivtsi
Yes No Difficult to answer
<1%
50
Registration and Licensing Services Institutions
Have you personally given bribes or gifts in these institutions during last two
years in order to solve your problem?

51. 1%
1%
1%
1%
1%
1%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
3%
3%
4%
4%
4%
4%
5%
6%
92%
94%
97%
94%
96%
94%
93%
92%
88%
94%
98%
94%
96%
97%
97%
91%
96%
93%
94%
93%
89%
92%
92%
92%
7%
6%
2%
5%
3%
5%
5%
7%
10%
5%
4%
2%
1%
1%
6%
1%
3%
2%
3%
7%
3%
3%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Lutsk
Kharkiv
Rivne
Zhytomyr
Mykolaiv
Dnipro
Kropyvnytskyi
Mariupol
Severodonetsk
Odesa
Lviv
Cherkasy
Chernihiv
Vinnytsia
Sumy
Ivano-Frankivsk
Zaporizhia
Poltava
Ternopil
Uzhgorod
Chernivtsi
Kherson
Khmelnytskyi
Kyiv
Yes No Difficult to answer
51
Center for Administrative Services Provision
Have you personally given bribes or gifts in these institutions during last two
years in order to solve your problem?

52. 1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
2%
2%
2%
2%
3%
3%
3%
4%
5%
6%
96%
95%
94%
97%
98%
88%
92%
93%
95%
97%
96%
98%
98%
93%
98%
90%
92%
96%
96%
94%
94%
88%
94%
93%
3%
4%
5%
3%
2%
11%
8%
6%
4%
2%
3%
1%
1%
6%
9%
7%
2%
2%
4%
2%
8%
1%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Cherkasy
Odesa
Zhytomyr
Poltava
Chernihiv
Severodonetsk
Mariupol
Dnipro
Kropyvnytskyi
Zaporizhia
Mykolaiv
Sumy
Vinnytsia
Ivano-Frankivsk
Lviv
Lutsk
Kharkiv
Rivne
Ternopil
Kherson
Khmelnytskyi
Chernivtsi
Kyiv
Uzhgorod
Yes No Difficult to answer
<1%
52
Customs and Border Guard Service
Have you personally given bribes or gifts in these institutions during last two
years in order to solve your problem?
<1%
<1%

53. 1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
2%
2%
3%
3%
3%
3%
4%
4%
89%
99%
95%
98%
94%
97%
91%
99%
98%
92%
95%
93%
94%
96%
98%
92%
96%
95%
92%
94%
94%
95%
95%
87%
11%
1%
5%
2%
5%
3%
9%
1%
7%
4%
6%
5%
3%
1%
6%
2%
2%
6%
4%
4%
1%
1%
8%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Sumy
Kropyvnytskyi
Zaporizhia
Zhytomyr
Mykolaiv
Lutsk
Lviv
Chernihiv
Mariupol
Odesa
Ivano-Frankivsk
Cherkasy
Khmelnytskyi
Vinnytsia
Dnipro
Ternopil
Rivne
Kharkiv
Kherson
Poltava
Uzhgorod
Kyiv
Chernivtsi
Yes No Difficult to answer
<1%
53
Courts
Have you personally given bribes or gifts in these institutions during last two
years in order to solve your problem?
<1%
<1%
<1%

54. <1%
1%
1%
1%
1%
1%
1%
1%
1%
2%
2%
3%
3%
99%
89%
100%
94%
95%
95%
98%
96%
98%
93%
97%
93%
98%
97%
96%
96%
97%
93%
93%
92%
90%
94%
96%
96%
1%
11%
5%
5%
4%
1%
4%
2%
7%
2%
6%
2%
3%
3%
3%
2%
6%
6%
6%
8%
4%
1%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sumy
Severodonetsk
Lviv
Zhytomyr
Cherkasy
Kropyvnytskyi
Chernihiv
Odesa
Zaporizhia
Lutsk
Mykolaiv
Dnipro
Vinnytsia
Khmelnytskyi
Poltava
Rivne
Ternopil
Ivano-Frankivsk
Kharkiv
Mariupol
Chernivtsi
Kherson
Uzhgorod
Kyiv
Yes No Difficult to answer
<1%
54
Prosecutor’s Office
Have you personally given bribes or gifts in these institutions during last two
years in order to solve your problem?
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%

55. Vinnytsia
Dnipro
Zhytomyr
Zaporizhia
Ivano-Frankivsk
Kyiv
Kropyvnytskyi
Lutsk
Lviv
Mykolaiv
Odesa
Poltava
Rivne
Sumy
Ternopil
Uzhgorod
Kharkiv
Kherson
Khmelnytskyi
Cherkasy
Chernivtsi
Chernihiv
Mariupol
Severodonetsk
Soliciting bribes or gifts 13% 29% 29% 29% 26% 28% 21% 23% 34% 18% 25% 19% 25% 21% 37% 30% 33% 28% 31% 24% 28% 28% 25% 34%
Kumivstvo (nepotism) 20% 19% 17% 31% 19% 20% 12% 15% 16% 15% 17% 26% 20% 26% 21% 37% 14% 11% 28% 19% 15% 21% 18% 19%
Acting in self-interest instead
of interest of citizens
18% 15% 8% 15% 19% 20% 15% 24% 15% 28% 14% 20% 22% 23% 18% 16% 14% 11% 28% 10% 11% 18% 11% 24%
Extortion of bribes 5% 8% 7% 12% 8% 15% 11% 15% 14% 4% 18% 14% 14% 4% 20% 25% 8% 6% 5% 6% 16% 4% 10% 2%
Failure to investigate or
prosecute wrongdoing in the
area of corruption
12% 8% 5% 4% 10% 18% 15% 24% 7% 13% 10% 15% 17% 12% 9% 11% 5% 15% 7% 8% 7% 7% 4% 7%
Stealing or deliberately
mismanaging public funds
9% 8% 4% 13% 6% 13% 7% 20% 5% 7% 8% 10% 9% 6% 15% 20% 5% 9% 7% 6% 5% 7% 3% 5%
Other 1% 2% 6% 2% 2% 2% 4% 3% 1% 4% 4% 1% 2% 0% 3% 1% 1% 5% 3% 2% 4% 0% 4% 6%
Have not faced any kind of
corruption
41% 37% 34% 35% 33% 27% 37% 23% 34% 28% 26% 28% 25% 41% 24% 11% 33% 38% 24% 35% 21% 28% 33% 23%
Difficult to answer 9% 9% 12% 4% 10% 7% 9% 9% 7% 17% 14% 10% 8% 8% 3% 7% 14% 9% 7% 17% 23% 19% 17% 17%
In your experience in Ukraine, what type of corruption is most
common?
55
(Up to two answers)
*The top two results for each city have been highlighted.

56. 1%
2%
2%
2%
4%
2%
4%
3%
2%
2%
1%
4%
4%
3%
2%
4%
6%
4%
3%
8%
13%
5%
3%
3%
4%
5%
3%
4%
4%
6%
8%
5%
6%
7%
4%
7%
4%
7%
7%
8%
9%
12%
13%
8%
10%
19%
13%
13%
11%
13%
16%
16%
17%
17%
14%
19%
21%
20%
26%
22%
24%
24%
27%
25%
23%
24%
25%
26%
23%
23%
32%
35%
62%
52%
60%
63%
60%
44%
59%
59%
51%
60%
47%
50%
35%
34%
34%
50%
46%
35%
47%
38%
37%
32%
38%
36%
23%
28%
18%
15%
15%
30%
15%
14%
21%
11%
22%
17%
33%
31%
29%
13%
16%
25%
12%
20%
16%
20%
14%
13%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kropyvnytskyi
Mariupol
Severodonetsk
Zhytomyr
Sumy
Chernihiv
Vinnytsia
Kherson
Cherkasy
Lutsk
Dnipro
Kharkiv
Mykolaiv
Chernivtsi
Odesa
Rivne
Ivano-Frankivsk
Kyiv
Poltava
Lviv
Ternopil
Uzhgorod
Zaporizhia
Khmelnytskyi
More than 5 times 3-5 times 1 or 2 times Never Difficult to answer/No answer
In the past two years, how often, if ever, have you or an
acquaintance had to do a favor, give a gift or pay a bribe to a local
official in order to get services or a document from him or her?
56

57. In the past two years, how often, if ever, have you or an
acquaintance had to do a favor, give a gift or pay a bribe to a local
official in order to get services or a document from him or her?
(continued)
57
(Percentage of respondents who have experienced corruption once or twice)
51% 48% 48% 46% 42% 41% 40% 38% 37% 37% 35% 33% 32% 31% 29% 28% 27% 26% 26% 25% 22% 21% 20% 15%
0%
10%
20%
30%
40%
50%
60% March 2015 February 2016 February 2017 February 2018
*The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

58. 58
1.0 1.0 0.8 0.8 0.8 0.8 0.7 0.7 0.7 0.7 0.7 0.6 0.6 0.5 0.5 0.5 0.5 0.5 0.4 0.4 0.4 0.4 0.4 0.3
0.0
0.5
1.0
1.5
2.0 March 2015 February 2016 February 2017 February 2018
In the past two years, how often, if ever, have you or an acquaintance
had to do a favor, give a gift or pay a bribe to a local official in order
to get services or a document from him or her? (continued)
(Frequency of reported cases of giving a gift or paying a bribe)
*These scores are based on instances of giving a gift or paying a bribe, with “0” indicating never, “1” indicating one or
two times, “2” indicating three to five times, and “3” indicating more than five times. The cities of Mariupol and
Severodonetsk did not participate in the 2015 survey.

59. 39%
40%
43%
49%
52%
53%
55%
56%
56%
56%
58%
59%
60%
60%
63%
64%
64%
65%
69%
70%
72%
72%
73%
73%
10%
16%
24%
8%
18%
4%
21%
12%
20%
6%
20%
9%
25%
22%
13%
8%
12%
11%
14%
15%
7%
9%
4%
12%
51%
44%
33%
43%
31%
43%
23%
32%
24%
38%
22%
32%
15%
18%
24%
28%
24%
23%
18%
15%
22%
19%
24%
15%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernihiv
Mariupol
Odesa
Kropyvnytskyi
Lutsk
Mykolaiv
Kherson
Cherkasy
Lviv
Vinnytsia
Zhytomyr
Chernivtsi
Poltava
Khmelnytskyi
Kyiv
Rivne
Dnipro
Kharkiv
Uzhgorod
Ternopil
Ivano-Frankivsk
Zaporizhia
Severodonetsk
Sumy
Yes No Difficult to answer
In the past two years, how often, if ever, have you or an acquaintance
had to do a favor, give a gift or pay a bribe to a local official in order to
get services or a document from him or her? (continued)
Do you consider this to be an act of corruption?
59

60. Are you aware of any specific policies or programs of your
municipal authorities aimed at combatting corruption?
60
1%
2%
1%
5%
2%
3%
2%
2%
2%
2%
1%
6%
4%
4%
2%
4%
3%
6%
7%
2%
9%
9%
6%
5%
13%
12%
17%
14%
17%
18%
20%
20%
21%
22%
23%
21%
23%
25%
27%
26%
30%
31%
30%
35%
28%
28%
32%
84%
78%
79%
73%
72%
68%
73%
71%
67%
69%
66%
72%
63%
64%
66%
62%
65%
50%
56%
57%
58%
58%
49%
55%
11%
8%
7%
8%
9%
13%
6%
7%
11%
8%
10%
4%
11%
9%
5%
9%
5%
17%
8%
6%
5%
5%
13%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Sumy
Mykolaiv
Lutsk
Kherson
Kharkiv
Rivne
Poltava
Ivano-Frankivsk
Zhytomyr
Chernihiv
Zaporizhia
Cherkasy
Kropyvnytskyi
Vinnytsia
Odesa
Uzhgorod
Chernivtsi
Dnipro
Ternopil
Lviv
Khmelnytskyi
Mariupol
Kyiv
I know about it I heard something about it I know nothing about it Difficult to answer

61. 1%
3%
2%
2%
3%
2%
3%
5%
7%
7%
4%
4%
9%
6%
4%
7%
10%
10%
7%
6%
6%
4%
6%
7%
15%
14%
20%
21%
25%
27%
26%
25%
25%
26%
30%
31%
29%
32%
34%
32%
29%
29%
34%
36%
39%
42%
52%
78%
81%
77%
72%
67%
67%
64%
63%
61%
58%
50%
50%
53%
53%
57%
51%
49%
53%
52%
55%
51%
50%
50%
34%
13%
3%
7%
6%
9%
6%
7%
8%
9%
11%
17%
16%
12%
10%
5%
11%
12%
8%
9%
4%
7%
4%
3%
8%
0% 20% 40% 60% 80% 100%
Severodonetsk
Zaporizhia
Mykolaiv
Uzhgorod
Chernihiv
Kharkiv
Ternopil
Zhytomyr
Vinnytsia
Kropyvnytskyi
Ivano-Frankivsk
Mariupol
Kherson
Cherkasy
Kyiv
Poltava
Odesa
Rivne
Dnipro
Khmelnytskyi
Chernivtsi
Lutsk
Lviv
Sumy
I know about it I heard something about it I know nothing about it Difficult to answer
Are you aware of any specific policies or programs of your
municipal authorities aimed at combatting corruption? (continued)
61
February 2017
1%
2%
1%
5%
2%
3%
2%
2%
2%
2%
1%
6%
4%
4%
2%
4%
3%
6%
7%
2%
9%
9%
6%
5%
13%
12%
17%
14%
17%
18%
20%
20%
21%
22%
23%
21%
23%
25%
27%
26%
30%
31%
30%
35%
28%
28%
32%
84%
78%
79%
73%
72%
68%
73%
71%
67%
69%
66%
72%
63%
64%
66%
62%
65%
50%
56%
57%
58%
58%
49%
55%
11%
8%
7%
8%
9%
13%
6%
7%
11%
8%
10%
4%
11%
9%
5%
9%
5%
17%
8%
6%
5%
5%
13%
7%
0% 20% 40% 60% 80% 100%
Severodonetsk
Sumy
Mykolaiv
Lutsk
Kherson
Kharkiv
Rivne
Poltava
Ivano-Frankivsk
Zhytomyr
Chernihiv
Zaporizhia
Cherkasy
Kropyvnytskyi
Vinnytsia
Odesa
Uzhgorod
Chernivtsi
Dnipro
Ternopil
Lviv
Khmelnytskyi
Mariupol
Kyiv
February 2018

62. 1%
6%
6%
6%
8%
9%
9%
11%
12%
13%
15%
15%
17%
18%
18%
19%
20%
20%
22%
22%
23%
25%
25%
28%
62%
76%
46%
55%
63%
65%
66%
60%
60%
65%
66%
39%
42%
55%
35%
36%
45%
48%
50%
30%
37%
30%
51%
34%
37%
18%
48%
38%
28%
26%
25%
29%
28%
22%
19%
46%
41%
28%
47%
45%
36%
32%
28%
47%
40%
45%
24%
38%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Poltava
Mykolaiv
Sumy
Lutsk
Kyiv
Kherson
Lviv
Rivne
Zaporizhia
Uzhgorod
Kropyvnytskyi
Chernihiv
Zhytomyr
Cherkasy
Kharkiv
Chernivtsi
Odesa
Ternopil
Ivano-Frankivsk
Vinnytsia
Mariupol
Khmelnytskyi
Dnipro
Yes No Difficult to answer
Do you think that your mayor is making an effort to end corruption
at the municipal authority level?
62

63. 28% 25% 25% 23% 22% 22% 20% 20% 19% 18% 18% 17% 15% 15% 13% 12% 11% 9% 9% 8% 6% 6% 6% 1%
0%
10%
20%
30%
40%
50% March 2015 February 2016 February 2017 February 2018
Do you think that your mayor is making an effort to end corruption
at the municipal authority level? (continued)
63
(Percentage of respondents who think that their mayor is making an effort to end corruption at the
municipal level)
*The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

64. Vinnytsia
Dnipro
Zhytomyr
Zaporizhia
Ivano-Frankivsk
Kyiv
Kropyvnytskyi
Lutsk
Lviv
Mykolaiv
Odesa
Poltava
Rivne
Sumy
Ternopil
Uzhgorod
Kharkiv
Kherson
Khmelnytskyi
Cherkasy
Chernivtsi
Chernihiv
Mariupol
Severodonetsk
Local corruption 25% 47% 45% 70% 43% 63% 44% 50% 56% 66% 42% 58% 54% 41% 49% 52% 42% 51% 32% 45% 41% 38% 39% 34%
Lack of investment
money
42% 38% 49% 32% 48% 44% 30% 46% 40% 52% 41% 37% 53% 41% 61% 32% 36% 57% 67% 40% 40% 59% 56% 28%
Lack of security 10% 37% 41% 61% 26% 46% 35% 26% 45% 45% 38% 27% 22% 29% 26% 25% 34% 38% 43% 21% 32% 27% 42% 42%
Poor local infrastructure 6% 24% 22% 49% 27% 31% 30% 28% 31% 19% 20% 32% 28% 29% 41% 39% 16% 46% 29% 18% 25% 33% 32% 8%
Lack of skilled
workforce
21% 26% 25% 20% 31% 25% 22% 28% 33% 28% 28% 24% 22% 30% 39% 19% 14% 36% 42% 18% 29% 30% 33% 13%
Other 7% 7% 15% 3% 10% 8% 10% 6% 4% 15% 8% 5% 6% 4% 12% 4% 5% 6% 17% 8% 5% 5% 8% 16%
Difficult to answer 39% 22% 23% 7% 21% 16% 29% 12% 12% 14% 19% 18% 15% 19% 9% 13% 36% 13% 23% 34% 29% 22% 17% 34%
What do you see as the top three obstacles that stop businesses
that you want from coming to your city?
64*The top two results for each city have been highlighted.

65. Assessment of the Quality of
Public Goods and Services

66. 2.7
2.7
2.8
2.9
2.9
2.9
2.9
2.9
2.9
3.0
3.0
3.0
3.0
3.1
3.1
3.1
3.1
3.1
3.1
3.1
3.2
3.3
3.3
3.6
2.0 3.0 4.0 5.0
Kherson
Chernivtsi
Uzhgorod
Sumy
Poltava
Mykolaiv
Zaporizhia
Kropyvnytskyi
Odesa
Dnipro
Severodonetsk
Kyiv
Cherkasy
Chernihiv
Khmelnytskyi
Ivano-Frankivsk
Rivne
Lviv
Zhytomyr
Mariupol
Ternopil
Kharkiv
Lutsk
Vinnytsia
66
Average Score of the Quality of Public Goods and
Services in the City
*This score represents the average value of the quality of all 22 measured services in this survey, with “1” indicating a
terrible score and “5” indicating an excellent score.

67. 67
3.6 3.3 3.3 3.2 3.1 3.1 3.1 3.1 3.1 3.1 3.1 3.0 3.0 3.0 3.0 2.9 2.9 2.9 2.9 2.9 2.9 2.8 2.7 2.7
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 February 2016 February 2017 February 2018
Average Score of the Quality of Public Goods and
Services in the City (continued)
*This score is the average value of the quality of all 22 measured services in this survey, with “1” indicating a terrible
score and “5” indicating an excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015
survey. This data reflects scores through 2016.

68. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Sidewalks
68
1%
2%
1%
2%
1%
2%
1%
3%
1%
6%
1%
4%
7%
3%
8%
13%
5%
9%
10%
11%
14%
17%
15%
18%
17%
19%
20%
22%
21%
24%
24%
28%
29%
25%
31%
33%
35%
41%
39%
49%
52%
40%
44%
48%
42%
36%
32%
37%
37%
53%
33%
45%
51%
48%
53%
52%
53%
35%
52%
35%
41%
41%
42%
30%
40%
43%
32%
35%
32%
37%
29%
35%
34%
25%
26%
25%
23%
20%
16%
17%
16%
24%
15%
21%
14%
10%
9%
6%
1%
8%
13%
4%
12%
8%
21%
9%
9%
1%
20%
7%
2%
6%
3%
3%
1%
9%
6%
1%
4%
1%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Kherson
Chernivtsi
Mykolaiv
Uzhgorod
Poltava
Cherkasy
Kropyvnytskyi
Dnipro
Zaporizhia
Sumy
Mariupol
Odesa
Zhytomyr
Rivne
Lviv
Khmelnytskyi
Kyiv
Chernihiv
Kharkiv
Ternopil
Lutsk
Ivano-Frankivsk
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%
<1%
1%
1%
1%
<1%
1%
1%
1%
<1%
1%
1%
<1%
<1%
<1%
<1%
<1%
1%
<1%
1%
1%
<1%
1%
1%
1%
<1%

69. 3.6 3.4 3.3 3.3 3.2 3.1 3.1 3.1 3.1 3.0 2.9 2.9 2.9 2.9 2.7 2.7 2.6 2.6 2.6 2.6 2.5 2.5 2.5 2.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Sidewalks
69
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
*These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

70. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Trash Collection
70
1%
3%
1%
1%
2%
2%
6%
4%
3%
4%
1%
5%
3%
4%
4%
5%
3%
4%
4%
14%
11%
18%
19%
15%
20%
26%
29%
30%
29%
31%
30%
33%
34%
34%
39%
35%
38%
37%
37%
37%
43%
46%
51%
43%
62%
60%
60%
45%
45%
41%
42%
53%
34%
54%
45%
43%
48%
40%
43%
38%
26%
39%
33%
40%
45%
36%
30%
37%
22%
17%
17%
25%
29%
19%
19%
13%
31%
9%
19%
19%
13%
16%
15%
18%
24%
13%
23%
17%
7%
13%
12%
5%
4%
3%
3%
14%
5%
9%
7%
2%
3%
2%
1%
2%
6%
3%
4%
9%
6%
3%
1%
2%
3%
1%
1%
1%
1%
2%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernivtsi
Kherson
Cherkasy
Poltava
Khmelnytskyi
Uzhgorod
Chernihiv
Zaporizhia
Mykolaiv
Ivano-Frankivsk
Zhytomyr
Kropyvnytskyi
Kyiv
Sumy
Rivne
Dnipro
Odesa
Lviv
Severodonetsk
Lutsk
Ternopil
Mariupol
Kharkiv
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%
<1%
<1%<1%
<1%
<1%
<1%<1%
1%
1%
1%
<1%
<1%
<1%
<1%

71. 3.9 3.9 3.8 3.7 3.4 3.4 3.4 3.3 3.3 3.2 3.2 3.2 3.2 3.2 3.2 3.2 3.2 3.2 3.0 3.0 3.0 3.0 2.8 2.6
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Trash Collection
71
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

72. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Sewage
72
1%
1%
2%
2%
1%
1%
3%
8%
4%
1%
4%
3%
4%
4%
1%
3%
9%
3%
1%
13%
12%
8%
10%
23%
27%
28%
31%
32%
32%
32%
36%
29%
33%
36%
34%
35%
36%
37%
42%
45%
40%
46%
51%
49%
56%
36%
48%
49%
40%
40%
43%
45%
51%
42%
40%
45%
40%
25%
38%
46%
36%
39%
44%
34%
37%
35%
34%
27%
22%
39%
28%
20%
27%
20%
19%
17%
12%
17%
19%
16%
19%
30%
16%
12%
15%
13%
9%
13%
12%
9%
13%
9%
8%
16%
10%
2%
2%
7%
6%
4%
2%
3%
3%
2%
4%
7%
4%
3%
5%
6%
2%
3%
2%
5%
1%
1%
2%
1%
4%
5%
2%
3%
1%
2%
3%
3%
2%
0%
1%
1%
4%
1%
3%
1%
1%
2%
1%
2%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernivtsi
Uzhgorod
Mykolaiv
Odesa
Poltava
Kherson
Kropyvnytskyi
Chernihiv
Ivano-Frankivsk
Khmelnytskyi
Zaporizhia
Zhytomyr
Sumy
Dnipro
Rivne
Cherkasy
Kyiv
Lviv
Lutsk
Ternopil
Mariupol
Severodonetsk
Vinnytsia
Kharkiv
Excellent Good Average Bad Terrible Difficult to answer

73. 3.7 3.7 3.4 3.4 3.3 3.3 3.3 3.3 3.2 3.2 3.2 3.2 3.2 3.2 3.1 3.1 3.1 3.0 3.0 3.0 3.0 2.9 2.6 2.4
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Sewage
73
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

74. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Medical Institutions
74
1%
1%
2%
1%
2%
2%
1%
2%
4%
1%
1%
2%
1%
2%
3%
5%
3%
8%
9%
12%
11%
14%
13%
14%
13%
15%
16%
16%
14%
16%
16%
16%
14%
18%
19%
19%
21%
22%
22%
22%
23%
45%
37%
36%
34%
39%
35%
40%
36%
46%
44%
32%
40%
37%
36%
41%
40%
34%
36%
34%
32%
35%
33%
32%
41%
33%
39%
32%
43%
41%
37%
34%
35%
31%
23%
39%
30%
30%
31%
28%
30%
27%
31%
30%
25%
28%
29%
23%
21%
12%
4%
18%
8%
5%
13%
5%
5%
5%
16%
11%
11%
13%
8%
10%
10%
16%
9%
9%
15%
9%
12%
14%
7%
2%
10%
2%
3%
2%
6%
8%
3%
1%
2%
4%
5%
7%
3%
2%
4%
4%
6%
6%
4%
2%
4%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernihiv
Severodonetsk
Sumy
Kherson
Uzhgorod
Zaporizhia
Khmelnytskyi
Mykolaiv
Lviv
Chernivtsi
Odesa
Kropyvnytskyi
Cherkasy
Mariupol
Rivne
Ternopil
Dnipro
Ivano-Frankivsk
Kharkiv
Kyiv
Zhytomyr
Poltava
Vinnytsia
Lutsk
Excellent Good Average Bad Terrible Difficult to answer
<1%

75. 2.9 2.8 2.8 2.8 2.7 2.7 2.7 2.7 2.7 2.7 2.7 2.7 2.7 2.7 2.6 2.6 2.6 2.6 2.6 2.5 2.5 2.5 2.5 2.4
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Medical Institutions
75
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

76. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Transportation Infrastructure/Public Transport
76
1%
1%
1%
2%
7%
4%
2%
2%
1%
2%
2%
4%
4%
3%
2%
2%
2%
6%
6%
5%
11%
22%
4%
9%
17%
17%
23%
22%
18%
23%
25%
26%
28%
27%
28%
26%
27%
28%
30%
33%
33%
32%
38%
41%
42%
54%
43%
36%
36%
39%
48%
38%
36%
21%
45%
40%
49%
47%
49%
40%
45%
43%
43%
48%
47%
38%
31%
40%
32%
20%
46%
40%
35%
27%
24%
28%
36%
36%
20%
28%
19%
16%
20%
25%
18%
20%
17%
11%
12%
18%
19%
10%
9%
3%
6%
12%
10%
14%
3%
6%
3%
15%
6%
3%
2%
6%
1%
3%
5%
3%
5%
4%
3%
3%
6%
2%
3%
1%
3%
1%
2%
3%
1%
1%
3%
2%
2%
2%
3%
2%
2%
3%
1%
2%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Kherson
Chernivtsi
Lviv
Mykolaiv
Ivano-Frankivsk
Zaporizhia
Sumy
Poltava
Odesa
Chernihiv
Cherkasy
Severodonetsk
Kropyvnytskyi
Ternopil
Khmelnytskyi
Zhytomyr
Mariupol
Rivne
Dnipro
Kyiv
Lutsk
Kharkiv
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
1%
1%
1%
<1%
1%
1%

77. 3.9 3.5 3.4 3.2 3.2 3.2 3.2 3.1 3.1 3.1 3.1 3.1 3.0 3.0 3.0 3.0 2.9 2.9 2.9 2.6 2.6 2.6 2.4 2.4
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Transportation Infrastructure/Public Transport
77
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

78. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Street Lighting
78
1%
3%
1%
2%
4%
3%
6%
2%
7%
7%
3%
9%
3%
9%
3%
5%
7%
12%
4%
4%
7%
19%
22%
21%
21%
29%
31%
31%
29%
31%
28%
33%
30%
31%
35%
31%
37%
32%
39%
38%
36%
32%
42%
51%
48%
59%
58%
42%
30%
48%
55%
41%
45%
34%
60%
38%
35%
38%
47%
32%
38%
27%
38%
39%
41%
43%
37%
36%
32%
16%
17%
23%
39%
20%
12%
21%
19%
28%
6%
19%
21%
18%
14%
20%
18%
20%
14%
13%
12%
11%
15%
8%
10%
5%
3%
13%
7%
2%
1%
5%
2%
4%
1%
6%
6%
6%
1%
7%
2%
11%
3%
3%
1%
1%
1%
1%
2%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernivtsi
Kherson
Uzhgorod
Severodonetsk
Khmelnytskyi
Odesa
Kropyvnytskyi
Mykolaiv
Poltava
Dnipro
Zaporizhia
Chernihiv
Cherkasy
Rivne
Sumy
Zhytomyr
Kyiv
Ivano-Frankivsk
Ternopil
Mariupol
Lviv
Lutsk
Kharkiv
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%
1%
1%
1%
<1%
<1%
<1%
1%
1%
<1%
1%
2%
<1%
1%
1%
3%
1%
1%
1%
1%
<1%<1%
1%
<1%

79. 4.0 3.9 3.5 3.5 3.4 3.4 3.3 3.3 3.3 3.3 3.3 3.2 3.2 3.1 3.1 3.1 3.1 3.1 3.1 3.1 3.0 3.0 2.7 2.7
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Street Lighting
79
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

80. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Roads
80
1%
2%
2%
2%
1%
1%
1%
2%
4%
2%
1%
4%
3%
9%
1%
1%
3%
4%
4%
6%
7%
7%
9%
11%
11%
11%
11%
12%
13%
17%
17%
21%
19%
20%
25%
24%
25%
39%
13%
43%
31%
21%
14%
21%
33%
21%
44%
34%
35%
41%
33%
43%
42%
54%
34%
42%
45%
27%
34%
40%
41%
37%
54%
40%
44%
34%
37%
45%
37%
36%
34%
34%
40%
36%
40%
28%
36%
22%
32%
25%
23%
33%
32%
25%
26%
10%
33%
15%
22%
40%
43%
27%
19%
35%
13%
19%
12%
9%
13%
15%
7%
5%
11%
11%
9%
16%
8%
6%
4%
5%
4%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Severodonetsk
Kropyvnytskyi
Sumy
Chernivtsi
Kherson
Mykolaiv
Zaporizhia
Khmelnytskyi
Cherkasy
Poltava
Ternopil
Rivne
Zhytomyr
Odesa
Mariupol
Ivano-Frankivsk
Lviv
Kyiv
Dnipro
Kharkiv
Lutsk
Chernihiv
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
1%
<1%
<1%
<1%
<1%
1%
1%
1%
1%
1%
1%
1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
1%
1%
1%
1%
<1%
1%
<1%
2%
1%

81. 3.4 3.0 3.0 2.8 2.8 2.8 2.7 2.7 2.6 2.6 2.6 2.6 2.5 2.5 2.5 2.4 2.3 2.3 2.1 2.1 2.0 1.9 1.8 1.8
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Roads
81
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

82. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Industrial Zones/Industrial Development
82
1%
1%
1%
1%
3%
1%
1%
1%
1%
1%
1%
3%
2%
4%
5%
1%
2%
2%
3%
4%
4%
4%
5%
6%
6%
6%
8%
6%
8%
9%
9%
9%
9%
12%
13%
12%
15%
17%
19%
11%
10%
22%
17%
28%
17%
20%
34%
26%
19%
33%
24%
26%
20%
23%
29%
35%
29%
22%
39%
33%
38%
28%
39%
52%
48%
51%
41%
43%
37%
30%
25%
33%
39%
37%
48%
41%
35%
44%
32%
38%
41%
28%
21%
37%
28%
23%
24%
33%
36%
18%
37%
24%
37%
29%
30%
29%
30%
9%
13%
21%
23%
14%
23%
14%
14%
29%
19%
15%
10%
18%
8%
3%
4%
7%
1%
1%
5%
16%
6%
7%
5%
14%
8%
3%
12%
9%
7%
2%
6%
9%
7%
1%
7%
10%
6%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Mykolaiv
Chernihiv
Kherson
Uzhgorod
Sumy
Kropyvnytskyi
Cherkasy
Chernivtsi
Odesa
Mariupol
Lviv
Ternopil
Kharkiv
Khmelnytskyi
Dnipro
Poltava
Ivano-Frankivsk
Kyiv
Zhytomyr
Zaporizhia
Rivne
Vinnytsia
Lutsk
Excellent Good Average Bad Terrible Difficult to answer
1%
<1%
<1%
1%
<1%
<1%

83. 2.9 2.7 2.6 2.5 2.5 2.5 2.4 2.4 2.3 2.3 2.3 2.2 2.2 2.2 2.1 2.1 2.1 2.1 2.0 2.0 1.9 1.9 1.8 1.8
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Industrial Zones/Industrial Development
83
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

84. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Sports Facilities
84
1%
1%
3%
2%
3%
1%
2%
2%
3%
2%
1%
5%
3%
5%
2%
4%
4%
4%
7%
15%
10%
12%
13%
14%
15%
19%
21%
22%
24%
24%
25%
26%
27%
30%
26%
31%
30%
28%
32%
31%
31%
33%
33%
27%
43%
42%
47%
36%
46%
58%
44%
41%
41%
43%
43%
43%
39%
38%
46%
40%
40%
41%
40%
41%
35%
37%
38%
26%
27%
21%
27%
17%
23%
15%
13%
13%
19%
11%
16%
17%
16%
16%
9%
23%
13%
10%
9%
9%
8%
11%
15%
18%
12%
7%
5%
1%
1%
2%
6%
4%
3%
2%
5%
7%
3%
1%
3%
3%
4%
2%
4%
4%
1%
4%
1%
2%
8%
32%
13%
3%
14%
18%
12%
18%
9%
5%
12%
14%
13%
3%
10%
13%
16%
11%
20%
12%
5%
11%
8%
15%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Severodonetsk
Mykolaiv
Zaporizhia
Chernivtsi
Ivano-Frankivsk
Lviv
Kropyvnytskyi
Rivne
Poltava
Dnipro
Chernihiv
Khmelnytskyi
Uzhgorod
Odesa
Cherkasy
Mariupol
Zhytomyr
Kharkiv
Kyiv
Ternopil
Sumy
Lutsk
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%
1%

85. 3.6 3.5 3.4 3.3 3.3 3.3 3.3 3.3 3.2 3.2 3.2 3.2 3.2 3.1 3.1 3.1 3.0 3.0 3.0 3.0 3.0 2.9 2.9 2.7
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Sports Facilities
85
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

86. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Universities, Technical Institutes, Colleges
86
1%
2%
2%
4%
3%
3%
2%
5%
5%
6%
2%
5%
3%
3%
7%
4%
7%
13%
13%
5%
5%
9%
14%
19%
28%
29%
29%
30%
31%
32%
30%
31%
31%
35%
33%
36%
37%
33%
37%
35%
30%
31%
40%
46%
42%
49%
47%
44%
47%
46%
40%
43%
40%
49%
38%
38%
38%
37%
34%
50%
42%
32%
35%
38%
38%
36%
39%
44%
33%
26%
19%
20%
11%
11%
9%
5%
14%
7%
6%
9%
16%
9%
9%
7%
6%
7%
5%
5%
13%
4%
2%
7%
6%
4%
5%
3%
1%
2%
1%
2%
1%
4%
4%
1%
4%
1%
1%
1%
1%
2%
2%
1%
1%
1%
12%
12%
10%
15%
18%
12%
8%
19%
12%
6%
16%
15%
3%
12%
20%
18%
13%
5%
15%
15%
3%
13%
11%
15%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Mykolaiv
Odesa
Ivano-Frankivsk
Chernihiv
Severodonetsk
Rivne
Kropyvnytskyi
Chernivtsi
Poltava
Dnipro
Kyiv
Zaporizhia
Lviv
Kharkiv
Mariupol
Cherkasy
Ternopil
Sumy
Khmelnytskyi
Uzhgorod
Zhytomyr
Lutsk
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%
<1%
<1%
1%

87. 3.8 3.7 3.6 3.5 3.5 3.5 3.5 3.5 3.4 3.4 3.4 3.4 3.4 3.3 3.3 3.3 3.3 3.3 3.3 3.3 3.2 3.2 3.2 2.9
1.0
2.0
3.0
4.0
5.0 March 2015 February 2016 February 2017 February 2018
87
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
Universities, Technical Institutes, Colleges
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

88. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Schools
88
1%
3%
4%
6%
4%
5%
1%
3%
9%
10%
5%
2%
2%
11%
4%
8%
3%
5%
4%
7%
11%
6%
8%
22%
32%
31%
30%
32%
31%
36%
35%
30%
30%
36%
39%
39%
30%
38%
34%
41%
39%
43%
44%
42%
49%
55%
49%
45%
36%
43%
36%
39%
38%
42%
40%
35%
39%
36%
39%
37%
42%
34%
38%
43%
32%
41%
31%
21%
30%
38%
25%
20%
8%
11%
16%
7%
6%
6%
7%
6%
3%
10%
13%
6%
11%
8%
4%
6%
7%
8%
5%
6%
2%
6%
4%
1%
3%
1%
5%
2%
1%
1%
1%
1%
1%
3%
1%
1%
2%
1%
1%
1%
2%
2%
1%
11%
17%
10%
7%
17%
19%
13%
15%
18%
18%
10%
8%
15%
5%
16%
14%
6%
16%
3%
10%
18%
13%
2%
13%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Kyiv
Odesa
Poltava
Ivano-Frankivsk
Kropyvnytskyi
Lviv
Chernihiv
Kharkiv
Sumy
Chernivtsi
Mykolaiv
Mariupol
Ternopil
Dnipro
Cherkasy
Rivne
Severodonetsk
Zaporizhia
Zhytomyr
Vinnytsia
Khmelnytskyi
Uzhgorod
Lutsk
Excellent Good Average Bad Terrible Difficult to answer
<1%
<1%

89. 3.7 3.7 3.7 3.6 3.6 3.5 3.5 3.5 3.5 3.4 3.4 3.4 3.4 3.4 3.4 3.4 3.3 3.3 3.3 3.3 3.3 3.3 3.2 3.0
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Schools
89
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

90. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Kindergartens
90
1%
3%
1%
5%
3%
3%
3%
5%
2%
9%
4%
6%
8%
2%
4%
5%
8%
2%
9%
4%
8%
6%
6%
17%
21%
27%
23%
26%
27%
27%
27%
32%
26%
32%
30%
29%
36%
35%
35%
32%
40%
43%
35%
41%
41%
45%
46%
48%
37%
43%
42%
36%
30%
40%
41%
40%
37%
40%
35%
33%
39%
40%
33%
41%
32%
51%
25%
36%
29%
31%
28%
22%
10%
10%
9%
12%
14%
15%
16%
9%
8%
8%
7%
6%
10%
11%
11%
11%
7%
5%
6%
15%
7%
4%
4%
1%
1%
1%
3%
4%
1%
4%
1%
1%
2%
3%
2%
1%
3%
1%
1%
2%
1%
2%
1%
10%
29%
19%
20%
20%
23%
13%
7%
17%
19%
14%
19%
23%
13%
10%
13%
6%
19%
1%
24%
3%
13%
14%
15%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Severodonetsk
Lviv
Kropyvnytskyi
Ivano-Frankivsk
Kyiv
Odesa
Poltava
Chernihiv
Sumy
Dnipro
Cherkasy
Kharkiv
Mykolaiv
Rivne
Chernivtsi
Ternopil
Mariupol
Uzhgorod
Vinnytsia
Zaporizhia
Zhytomyr
Khmelnytskyi
Lutsk
Excellent Good Average Bad Terrible Difficult to answer
<1%<1%
<1%
<1%

91. 3.6 3.6 3.6 3.5 3.5 3.4 3.4 3.4 3.4 3.4 3.3 3.3 3.3 3.3 3.3 3.3 3.3 3.2 3.2 3.2 3.2 3.1 3.1 2.9
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Kindergartens
91
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

92. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Cultural Venues (Concert Halls, Libraries, Etc.)
92
1%
3%
5%
2%
1%
4%
2%
5%
2%
4%
6%
8%
8%
7%
6%
5%
5%
6%
16%
3%
6%
6%
13%
16%
24%
24%
30%
32%
29%
33%
31%
33%
34%
33%
31%
32%
34%
37%
38%
39%
39%
45%
29%
46%
45%
49%
51%
50%
39%
54%
44%
39%
42%
35%
39%
40%
36%
41%
33%
38%
41%
39%
36%
38%
28%
48%
25%
38%
25%
31%
18%
22%
18%
13%
8%
16%
16%
9%
8%
9%
11%
8%
13%
11%
12%
8%
8%
4%
7%
6%
12%
5%
11%
6%
3%
2%
4%
1%
1%
4%
1%
3%
1%
2%
3%
2%
2%
1%
2%
1%
2%
1%
9%
12%
2%
16%
12%
5%
21%
15%
15%
15%
10%
12%
10%
4%
10%
11%
13%
19%
1%
15%
7%
11%
8%
13%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Dnipro
Zaporizhia
Severodonetsk
Mykolaiv
Poltava
Mariupol
Ivano-Frankivsk
Chernihiv
Lviv
Cherkasy
Chernivtsi
Odesa
Ternopil
Khmelnytskyi
Zhytomyr
Kropyvnytskyi
Kharkiv
Uzhgorod
Sumy
Rivne
Kyiv
Lutsk
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%
<1%
<1%
<1%
<1%

93. 3.8 3.6 3.5 3.5 3.5 3.5 3.5 3.4 3.4 3.4 3.4 3.4 3.3 3.3 3.3 3.3 3.3 3.3 3.3 3.2 3.2 3.1 3.1 2.9
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
93
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
Cultural Venues (Concert Halls, Libraries, Etc.)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

94. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Street Markets
94
2%
5%
9%
6%
9%
16%
18%
16%
20%
13%
5%
11%
9%
6%
10%
4%
8%
6%
16%
10%
12%
25%
27%
33%
29%
29%
29%
34%
32%
27%
27%
30%
27%
35%
43%
40%
43%
46%
42%
48%
46%
50%
42%
48%
48%
53%
51%
46%
37%
38%
37%
45%
50%
31%
35%
45%
44%
39%
35%
35%
35%
32%
38%
36%
31%
31%
30%
29%
27%
13%
15%
16%
26%
13%
17%
12%
7%
19%
11%
5%
8%
10%
14%
9%
12%
12%
6%
9%
10%
10%
11%
10%
9%
7%
4%
3%
5%
11%
6%
2%
2%
7%
5%
1%
2%
2%
1%
3%
1%
3%
2%
2%
2%
1%
1%
2%
3%
2%
1%
4%
2%
1%
4%
3%
2%
2%
3%
2%
1%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Chernivtsi
Ivano-Frankivsk
Uzhgorod
Khmelnytskyi
Poltava
Sumy
Kropyvnytskyi
Zaporizhia
Ternopil
Mykolaiv
Cherkasy
Chernihiv
Dnipro
Lviv
Rivne
Zhytomyr
Lutsk
Odesa
Mariupol
Kyiv
Severodonetsk
Kharkiv
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%1%
2%
1%
<1%
1%
1%
1%
<1%
1%
<1%
2%
<1%
1%

95. 4.1 4.0 3.9 3.6 3.6 3.6 3.6 3.6 3.5 3.5 3.5 3.5 3.5 3.5 3.4 3.4 3.4 3.4 3.4 3.3 3.3 3.2 3.0 3.0
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Street Markets
95
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

96. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Public Parks and Gardens
96
2%
3%
5%
4%
3%
4%
8%
5%
11%
5%
5%
10%
10%
6%
11%
7%
4%
7%
12%
8%
24%
26%
6%
18%
24%
22%
26%
32%
34%
36%
33%
37%
35%
42%
45%
41%
41%
46%
43%
47%
54%
55%
52%
58%
49%
55%
39%
45%
61%
49%
38%
33%
42%
45%
35%
46%
33%
39%
33%
37%
30%
30%
36%
34%
33%
30%
26%
25%
17%
14%
50%
28%
13%
19%
17%
23%
16%
9%
22%
6%
15%
11%
12%
8%
16%
12%
8%
7%
6%
6%
7%
8%
6%
3%
1%
5%
1%
2%
9%
6%
3%
2%
1%
1%
2%
1%
1%
1%
2%
2%
2%
3%
1%
1%
1%
4%
3%
6%
4%
2%
3%
5%
3%
4%
3%
3%
1%
4%
2%
2%
4%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Kherson
Uzhgorod
Mykolaiv
Chernivtsi
Poltava
Dnipro
Zhytomyr
Zaporizhia
Kropyvnytskyi
Sumy
Khmelnytskyi
Lviv
Ivano-Frankivsk
Odesa
Kyiv
Ternopil
Cherkasy
Rivne
Lutsk
Mariupol
Chernihiv
Kharkiv
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%
<1%
<1%1%
2%
2%
1%
1%
<1%
1%
<1%

97. 4.1 3.9 3.7 3.7 3.6 3.6 3.5 3.5 3.5 3.4 3.4 3.4 3.4 3.4 3.4 3.3 3.3 3.2 3.1 3.1 3.0 3.0 2.8 2.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Public Parks and Gardens
97
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

98. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
98
2%
1%
1%
4%
2%
1%
2%
1%
1%
2%
2%
1%
5%
1%
1%
3%
4%
6%
3%
3%
4%
4%
10%
9%
9%
13%
13%
12%
14%
16%
16%
17%
19%
18%
20%
23%
23%
29%
30%
31%
32%
31%
34%
38%
37%
38%
48%
59%
34%
35%
34%
44%
46%
32%
36%
61%
54%
37%
43%
37%
50%
38%
52%
36%
49%
39%
41%
38%
43%
40%
32%
29%
50%
45%
36%
32%
29%
32%
32%
18%
24%
32%
23%
32%
18%
29%
13%
23%
12%
19%
16%
15%
13%
13%
7%
1%
5%
4%
12%
2%
7%
16%
10%
2%
2%
10%
11%
6%
2%
2%
3%
6%
2%
2%
4%
4%
2%
3%
1%
2%
1%
1%
3%
5%
2%
2%
4%
1%
2%
2%
2%
1%
1%
3%
2%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Zaporizhia
Kherson
Chernivtsi
Mykolaiv
Poltava
Sumy
Dnipro
Chernihiv
Khmelnytskyi
Odesa
Cherkasy
Kropyvnytskyi
Ternopil
Uzhgorod
Lviv
Kyiv
Rivne
Ivano-Frankivsk
Zhytomyr
Kharkiv
Lutsk
Mariupol
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
2%
1%
1%
1%
<1%
1%
1%
<1%
Yards and Areas Near Buildings

99. 3.6 3.3 3.3 3.2 3.2 3.2 3.2 3.1 3.1 3.0 3.0 3.0 2.9 2.8 2.8 2.8 2.8 2.7 2.7 2.7 2.6 2.5 2.5 2.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Yards and Areas Near Buildings
99
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

100. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Police Activities
100
1%
1%
1%
1%
2%
3%
2%
1%
3%
2%
1%
4%
3%
3%
3%
2%
9%
3%
4%
4%
6%
6%
11%
13%
14%
14%
14%
16%
17%
17%
20%
23%
21%
23%
24%
22%
23%
24%
25%
27%
21%
28%
29%
32%
30%
34%
44%
43%
25%
42%
41%
40%
42%
37%
35%
36%
32%
34%
50%
31%
36%
42%
39%
47%
48%
39%
39%
32%
35%
27%
24%
25%
18%
27%
23%
27%
22%
24%
23%
24%
18%
14%
13%
20%
31%
22%
17%
12%
14%
13%
13%
14%
13%
8%
6%
5%
3%
8%
3%
4%
10%
3%
8%
5%
7%
5%
2%
5%
5%
6%
7%
3%
2%
5%
3%
5%
1%
7%
14%
14%
40%
8%
18%
11%
7%
15%
13%
12%
18%
22%
11%
19%
2%
4%
10%
9%
6%
12%
12%
14%
14%
18%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Uzhgorod
Severodonetsk
Chernihiv
Khmelnytskyi
Odesa
Chernivtsi
Kharkiv
Kyiv
Mykolaiv
Kropyvnytskyi
Cherkasy
Lviv
Sumy
Zaporizhia
Poltava
Dnipro
Rivne
Ternopil
Zhytomyr
Ivano-Frankivsk
Lutsk
Mariupol
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%

101. 3.3 3.3 3.2 3.2 3.2 3.2 3.1 3.1 3.0 3.0 3.0 3.0 2.9 2.9 2.9 2.9 2.9 2.8 2.8 2.8 2.8 2.7 2.7 2.7
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Police Activities
101
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

102. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Water Supply
102
2%
2%
7%
4%
1%
6%
3%
2%
7%
5%
5%
3%
6%
4%
2%
5%
3%
10%
4%
15%
6%
10%
12%
14%
30%
34%
30%
33%
38%
34%
39%
41%
38%
41%
42%
44%
43%
46%
50%
47%
51%
45%
54%
44%
64%
61%
59%
58%
41%
32%
46%
44%
47%
37%
27%
34%
43%
40%
29%
34%
38%
36%
32%
38%
38%
33%
33%
29%
22%
25%
21%
21%
18%
25%
16%
17%
12%
17%
23%
19%
8%
12%
17%
14%
9%
9%
13%
8%
6%
8%
6%
7%
5%
3%
5%
5%
7%
6%
1%
1%
2%
6%
4%
3%
2%
2%
7%
3%
2%
3%
2%
2%
1%
2%
1%
3%
1%
1%
2%
1%
2%
3%
2%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernivtsi
Uzhgorod
Odesa
Mykolaiv
Chernihiv
Poltava
Sumy
Kherson
Ivano-Frankivsk
Zaporizhia
Kyiv
Dnipro
Kharkiv
Zhytomyr
Mariupol
Kropyvnytskyi
Khmelnytskyi
Ternopil
Rivne
Cherkasy
Severodonetsk
Lviv
Lutsk
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%
1%
1%
1%
1%
1%
<1%
1%
1%
1%
2%
1%
<1%
1%
<1%
1%
<1%
1%
<1%
1%

103. 3.8 3.8 3.8 3.7 3.6 3.5 3.5 3.5 3.5 3.4 3.4 3.4 3.4 3.4 3.3 3.3 3.3 3.2 3.2 3.2 3.2 3.2 3.0 3.0
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 March 2015 February 2016 February 2017 February 2018
Water Supply
103
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. The cities of Mariupol and Severodonetsk did not participate in the 2015 survey.

104. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Environment
104
1%
1%
1%
1%
4%
1%
1%
1%
1%
2%
2%
2%
2%
6%
1%
6%
11%
5%
2%
4%
5%
7%
7%
8%
11%
12%
9%
12%
14%
14%
16%
15%
16%
18%
19%
18%
22%
24%
31%
27%
26%
39%
22%
28%
14%
31%
47%
29%
35%
34%
45%
32%
27%
42%
48%
29%
47%
44%
39%
36%
45%
45%
45%
44%
33%
35%
58%
38%
32%
45%
31%
42%
40%
30%
30%
29%
33%
26%
24%
39%
23%
26%
32%
25%
21%
18%
11%
16%
20%
11%
18%
28%
47%
14%
10%
13%
11%
21%
9%
26%
22%
14%
5%
13%
9%
7%
7%
17%
4%
5%
8%
3%
6%
7%
2%
1%
3%
3%
8%
3%
2%
3%
1%
3%
3%
7%
2%
4%
3%
2%
2%
6%
2%
4%
5%
5%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Mariupol
Zaporizhia
Kropyvnytskyi
Kherson
Sumy
Odesa
Chernivtsi
Mykolaiv
Kyiv
Dnipro
Cherkasy
Chernihiv
Khmelnytskyi
Rivne
Zhytomyr
Lviv
Poltava
Kharkiv
Ternopil
Severodonetsk
Lutsk
Ivano-Frankivsk
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%
<1%
1%
<1%
<1%

105. 3.2 3.2 3.2 3.1 3.1 3.0 2.8 2.8 2.8 2.7 2.7 2.6 2.6 2.6 2.5 2.5 2.4 2.4 2.4 2.3 2.3 2.1 2.1 1.8
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 February 2016 February 2017 February 2018
Environment
105
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. Data on this was not collected until IRI’s 2016 survey.

106. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Parking
106
1%
1%
2%
1%
1%
1%
2%
1%
2%
1%
2%
2%
1%
2%
2%
3%
3%
5%
2%
6%
7%
7%
8%
7%
9%
9%
10%
10%
10%
10%
12%
11%
12%
13%
14%
16%
16%
16%
18%
18%
22%
27%
24%
20%
34%
27%
30%
48%
31%
22%
47%
29%
44%
45%
31%
36%
39%
37%
32%
31%
41%
33%
23%
36%
32%
34%
46%
39%
30%
25%
37%
25%
27%
37%
21%
28%
24%
26%
36%
35%
27%
23%
33%
28%
22%
34%
19%
29%
24%
18%
22%
31%
22%
19%
11%
8%
16%
24%
5%
12%
16%
10%
13%
5%
6%
13%
11%
13%
4%
11%
4%
9%
9%
7%
7%
3%
7%
21%
14%
10%
16%
7%
17%
21%
5%
7%
7%
11%
15%
13%
9%
12%
15%
5%
36%
6%
8%
9%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Kyiv
Chernivtsi
Kropyvnytskyi
Kherson
Zaporizhia
Cherkasy
Odesa
Chernihiv
Sumy
Poltava
Ternopil
Lviv
Mykolaiv
Khmelnytskyi
Dnipro
Ivano-Frankivsk
Kharkiv
Mariupol
Rivne
Severodonetsk
Zhytomyr
Lutsk
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%
<1%
<1%
<1%
<1%

107. Parking
107
3.1 2.9 2.9 2.8 2.8 2.7 2.7 2.7 2.7 2.7 2.6 2.6 2.6 2.6 2.6 2.5 2.5 2.4 2.4 2.3 2.3 2.2 2.1 2.0
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 February 2016 February 2017 February 2018
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. Data on this was not collected until IRI’s 2016 survey.

108. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Heating
108
2%
1%
2%
2%
3%
4%
5%
2%
5%
5%
1%
7%
4%
6%
1%
6%
8%
8%
1%
9%
8%
9%
18%
14%
23%
25%
28%
29%
31%
31%
30%
34%
31%
32%
36%
33%
37%
36%
42%
40%
38%
42%
50%
43%
52%
54%
46%
53%
37%
42%
42%
50%
35%
35%
40%
25%
45%
35%
50%
36%
29%
36%
41%
38%
34%
35%
37%
33%
33%
24%
22%
21%
23%
17%
22%
10%
18%
22%
19%
28%
13%
15%
9%
19%
19%
20%
10%
10%
11%
11%
7%
9%
4%
8%
7%
5%
14%
2%
5%
2%
8%
6%
4%
8%
3%
3%
2%
3%
10%
1%
1%
4%
3%
3%
4%
2%
2%
4%
5%
3%
1%
14%
1%
7%
5%
1%
3%
3%
2%
10%
2%
1%
1%
1%
4%
2%
5%
2%
2%
4%
1%
1%
1%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Chernivtsi
Kropyvnytskyi
Kherson
Uzhgorod
Dnipro
Poltava
Ivano-Frankivsk
Sumy
Rivne
Mykolaiv
Chernihiv
Odesa
Kyiv
Zaporizhia
Severodonetsk
Mariupol
Zhytomyr
Kharkiv
Khmelnytskyi
Ternopil
Lviv
Lutsk
Cherkasy
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer

109. Heating
109
3.7 3.7 3.6 3.6 3.5 3.4 3.4 3.4 3.3 3.3 3.3 3.3 3.2 3.2 3.2 3.2 3.1 3.1 3.1 3.0 3.0 3.0 2.9 2.8
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 February 2016 February 2017 February 2018
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. Data on this was not collected until IRI’s 2016 survey.

110. How would you rate the quality of each of the following services and/or
public goods that are available in your city?
Accessibility for Persons with Disabilities
110
1%
1%
2%
1%
2%
1%
2%
1%
2%
4%
5%
1%
1%
3%
4%
4%
4%
5%
6%
5%
5%
6%
6%
6%
6%
6%
7%
7%
8%
10%
12%
13%
12%
16%
23%
27%
8%
30%
23%
25%
24%
27%
26%
25%
33%
29%
28%
21%
21%
27%
23%
22%
21%
28%
26%
20%
25%
18%
34%
34%
55%
46%
37%
35%
40%
36%
46%
41%
41%
34%
28%
27%
37%
41%
37%
42%
37%
36%
24%
33%
42%
39%
19%
31%
33%
11%
17%
29%
14%
22%
17%
24%
19%
28%
24%
37%
23%
20%
19%
22%
15%
11%
31%
26%
13%
16%
9%
7%
3%
10%
18%
8%
18%
10%
5%
5%
1%
3%
13%
7%
12%
5%
13%
6%
19%
15%
7%
8%
6%
7%
10%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Severodonetsk
Khmelnytskyi
Chernihiv
Chernivtsi
Mariupol
Kropyvnytskyi
Odesa
Zaporizhia
Kherson
Poltava
Kyiv
Mykolaiv
Cherkasy
Rivne
Ivano-Frankivsk
Ternopil
Kharkiv
Lviv
Sumy
Dnipro
Zhytomyr
Lutsk
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%

111. Accessibility for Persons with Disabilities
111
How would you rate the quality of each of the following services and/or
public goods that are available in your city? (continued)
2.9 2.5 2.5 2.4 2.3 2.3 2.3 2.3 2.2 2.2 2.2 2.2 2.2 2.2 2.2 2.2 2.2 2.2 2.2 2.1 2.1 2.0 2.0 1.8
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 February 2016 February 2017 February 2018
* These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score. Data on this was not collected until IRI’s 2016 survey.

112. 6%
7%
7%
8%
12%
17%
10%
7%
13%
17%
14%
18%
9%
14%
11%
14%
22%
12%
12%
17%
10%
23%
25%
14%
23%
24%
30%
32%
30%
25%
33%
37%
31%
27%
34%
32%
45%
41%
44%
41%
35%
45%
47%
43%
52%
43%
43%
54%
35%
40%
33%
34%
30%
29%
32%
32%
33%
24%
34%
27%
29%
28%
25%
27%
27%
34%
21%
22%
27%
17%
25%
19%
23%
24%
19%
12%
22%
20%
13%
19%
18%
20%
10%
15%
13%
11%
19%
10%
9%
6%
10%
11%
8%
12%
5%
5%
13%
4%
12%
15%
7%
9%
12%
5%
6%
11%
9%
9%
4%
6%
2%
7%
8%
3%
10%
8%
3%
5%
2%
8%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mykolaiv
Kherson
Severodonetsk
Sumy
Zhytomyr
Dnipro
Cherkasy
Odesa
Kyiv
Kropyvnytskyi
Chernivtsi
Mariupol
Poltava
Lutsk
Zaporizhia
Rivne
Ivano-Frankivsk
Uzhgorod
Chernihiv
Kharkiv
Khmelnytskyi
Vinnytsia
Ternopil
Lviv
Yes, I feel completely safe Yes, I feel somewhat safe No, I feel somewhat unsafe
No, I feel completely unsafe Difficult to answer
Do you feel secure walking home alone in your neighborhood at
night?
112

113. Do you feel secure walking home alone in your neighborhood at
night? (continued)
113
1.9 1.8 1.8 1.8 1.7 1.7 1.7 1.6 1.6 1.6 1.6 1.6 1.5 1.5 1.5 1.5 1.4 1.4 1.4 1.3 1.3 1.3 1.1 1.1
0.0
0.5
1.0
1.5
2.0
2.5
3.0 March 2015 February 2016 February 2017 February 2018
*These scores are based on citizen satisfaction ratings, with “1” indicating feeling terribly unsafe and “3” indicating
feeling completely safe. Please note that Mariupol and Severodonetsk were not included in the 2015 survey.

114. In your opinion, how convenient is your city for each of the following?
114
Pedestrians
2%
<1%
<1%
1%
1%
2%
3%
1%
4%
7%
2%
4%
6%
4%
5%
4%
14%
16%
6%
7%
5%
7%
18%
20%
23%
23%
24%
24%
24%
25%
26%
31%
32%
29%
34%
34%
35%
38%
46%
51%
48%
48%
58%
57%
60%
62%
60%
45%
63%
43%
56%
41%
61%
43%
60%
34%
47%
40%
50%
43%
48%
42%
45%
42%
32%
31%
31%
26%
31%
25%
19%
22%
12%
31%
15%
23%
13%
22%
10%
26%
14%
19%
13%
11%
9%
13%
4%
3%
5%
5%
3%
6%
4%
5%
2%
10%
1%
2%
6%
10%
2%
<1%
6%
3%
4%
1%
4%
2%
<1%
<1%
<1%
<1%
<1%
2%
<1%
<1%
1%
<1%
<1%
<1%
1%
5%
<1%
1%
1%
1%
<1%
4%
<1%
2%
<1%
<1%
1%
<1%
1%
1%
<1%
1%
<1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Poltava
Mykolaiv
Kherson
Uzhgorod
Cherkasy
Severodonetsk
Kropyvnytskyi
Zaporizhia
Sumy
Dnipro
Kyiv
Odesa
Chernivtsi
Zhytomyr
Mariupol
Lviv
Chernihiv
Ivano-Frankivsk
Ternopil
Rivne
Kharkiv
Khmelnytskyi
Lutsk
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer

115. 3.9 3.7 3.7 3.7 3.7 3.7 3.6 3.6 3.5 3.3 3.3 3.3 3.2 3.2 3.2 3.2 3.1 3.1 3.0 3.0 2.9 2.9 2.8 2.8
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 February 2017 February 2018
115
Pedestrians
In your opinion, how convenient is your city for each of the following?
(continued)
*These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

116. 116
Bicyclists
<1%
<1%
1%
1%
<1%
3%
2%
1%
<1%
<1%
<1%
3%
2%
1%
1%
1%
1%
4%
5%
11%
2%
2%
3%
3%
4%
5%
6%
6%
8%
6%
7%
10%
12%
12%
13%
11%
12%
14%
19%
22%
27%
28%
28%
44%
29%
16%
36%
14%
13%
20%
34%
25%
21%
29%
27%
28%
32%
44%
29%
26%
29%
33%
32%
30%
44%
36%
35%
23%
48%
61%
52%
58%
40%
38%
41%
43%
32%
48%
39%
40%
31%
27%
45%
43%
34%
30%
36%
30%
8%
21%
14%
9%
3%
11%
8%
21%
35%
22%
12%
14%
18%
8%
16%
6%
22%
6%
4%
12%
14%
7%
3%
10%
1%
7%
4%
2%
18%
9%
1%
3%
7%
14%
7%
12%
21%
7%
9%
16%
2%
11%
9%
4%
9%
15%
8%
6%
18%
4%
14%
11%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Severodonetsk
Mykolaiv
Uzhgorod
Kherson
Cherkasy
Kropyvnytskyi
Odesa
Chernivtsi
Kyiv
Zaporizhia
Zhytomyr
Kharkiv
Poltava
Chernihiv
Khmelnytskyi
Rivne
Dnipro
Mariupol
Sumy
Lutsk
Lviv
Ternopil
Ivano-Frankivsk
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
In your opinion, how convenient is your city for each of the following?

117. 3.6 3.2 3.2 3.0 2.8 2.7 2.7 2.7 2.6 2.5 2.5 2.5 2.4 2.4 2.4 2.4 2.3 2.3 2.3 2.2 2.1 2.1 2.0 1.9
1.0
2.0
3.0
4.0
5.0 February 2017 February 2018
117
Bicyclists
In your opinion, how convenient is your city for each of the following?
(continued)
*These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

118. 118
Drivers of Private Vehicles
1%
1%
1%
1%
<1%
3%
3%
2%
2%
3%
<1%
2%
2%
1%
4%
4%
2%
1%
4%
1%
8%
4%
3%
11%
10%
14%
17%
19%
20%
19%
20%
21%
21%
21%
26%
24%
30%
32%
30%
31%
34%
37%
33%
37%
30%
35%
38%
53%
40%
34%
40%
32%
57%
47%
44%
37%
46%
60%
35%
52%
29%
41%
43%
40%
33%
45%
48%
42%
51%
38%
45%
24%
36%
29%
19%
29%
17%
22%
20%
22%
23%
8%
24%
16%
7%
15%
14%
11%
18%
7%
10%
8%
9%
11%
7%
3%
7%
11%
2%
7%
6%
4%
11%
9%
2%
1%
6%
2%
<1%
2%
2%
1%
5%
1%
<1%
2%
<1%
3%
<1%
<1%
7%
11%
21%
11%
1%
6%
4%
9%
6%
7%
9%
3%
32%
9%
7%
13%
7%
10%
5%
10%
<1%
8%
7%
10%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Chernivtsi
Kropyvnytskyi
Kyiv
Uzhgorod
Zhytomyr
Poltava
Cherkasy
Odesa
Mykolaiv
Sumy
Ternopil
Severodonetsk
Ivano-Frankivsk
Khmelnytskyi
Kharkiv
Lviv
Mariupol
Rivne
Chernihiv
Zaporizhia
Dnipro
Lutsk
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
In your opinion, how convenient is your city for each of the following?

119. 3.8 3.4 3.4 3.4 3.3 3.3 3.3 3.3 3.3 3.2 3.2 3.2 3.1 3.1 3.0 3.0 2.9 2.9 2.9 2.8 2.8 2.7 2.6 2.6
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 February 2017 February 2018
119
Drivers of Private Vehicles
In your opinion, how convenient is your city for each of the following?
(continued)
*These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

120. 120
Public Transportation Passengers
<1%
<1%
1%
1%
3%
1%
2%
1%
3%
1%
2%
2%
2%
2%
2%
4%
3%
2%
5%
3%
3%
5%
17%
6%
13%
15%
16%
17%
20%
20%
23%
21%
25%
25%
29%
30%
30%
32%
32%
34%
38%
41%
41%
43%
44%
48%
59%
41%
52%
41%
40%
59%
56%
47%
31%
52%
46%
45%
45%
43%
42%
50%
42%
43%
48%
45%
43%
45%
45%
34%
20%
42%
28%
27%
33%
20%
20%
19%
32%
19%
20%
19%
20%
16%
21%
10%
15%
14%
9%
11%
7%
5%
6%
9%
3%
9%
7%
10%
9%
1%
2%
10%
7%
4%
7%
7%
3%
3%
2%
5%
4%
5%
1%
1%
1%
1%
2%
2%
1%
7%
2%
<1%
1%
1%
6%
<1%
2%
2%
1%
7%
3%
2%
3%
1%
2%
2%
3%
2%
1%
2%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Kherson
Uzhgorod
Chernivtsi
Lviv
Zaporizhia
Mykolaiv
Poltava
Sumy
Zhytomyr
Kyiv
Cherkasy
Odesa
Kropyvnytskyi
Ivano-Frankivsk
Chernihiv
Dnipro
Ternopil
Mariupol
Severodonetsk
Lutsk
Rivne
Khmelnytskyi
Kharkiv
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
<1%
In your opinion, how convenient is your city for each of the following?
<1%

121. 3.9 3.5 3.4 3.4 3.4 3.3 3.3 3.2 3.2 3.2 3.1 3.1 3.1 3.0 3.0 3.0 2.9 2.9 2.8 2.8 2.7 2.7 2.7 2.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0 February 2017 February 2018
121
Public Transportation Passengers
In your opinion, how convenient is your city for each of the following?
(continued)
*These scores are based on citizen satisfaction ratings, with “1” indicating a terrible score and “5” indicating an
excellent score.

122. 122
People with Baby Strollers
<1%
<1%
<1%
<1%
1%
1%
1%
1%
2%
1%
1%
<1%
2%
<1%
<1%
1%
4%
3%
2%
8%
3%
3%
4%
5%
6%
6%
10%
10%
10%
10%
11%
10%
12%
14%
16%
15%
17%
17%
18%
21%
19%
21%
26%
42%
32%
40%
38%
39%
28%
19%
39%
31%
26%
30%
44%
33%
40%
52%
31%
37%
40%
41%
41%
41%
37%
39%
37%
32%
52%
37%
45%
42%
35%
43%
31%
31%
36%
33%
32%
34%
31%
18%
24%
30%
25%
21%
18%
22%
25%
20%
24%
8%
13%
14%
7%
1%
22%
12%
18%
19%
12%
15%
7%
17%
12%
4%
23%
9%
6%
8%
6%
5%
8%
6%
7%
2%
6%
6%
13%
9%
19%
2%
9%
15%
10%
5%
5%
5%
11%
7%
7%
11%
13%
15%
11%
7%
11%
4%
9%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Kherson
Mykolaiv
Severodonetsk
Cherkasy
Kropyvnytskyi
Poltava
Chernivtsi
Kyiv
Dnipro
Odesa
Zhytomyr
Rivne
Khmelnytskyi
Sumy
Lutsk
Mariupol
Chernihiv
Ivano-Frankivsk
Lviv
Zaporizhia
Kharkiv
Ternopil
Vinnytsia
Excellent Good Average Bad Terrible Difficult to answer
In your opinion, how convenient is your city for each of the following?

123. How child-friendly is your city?
123
62%
63%
65%
66%
67%
70%
71%
73%
73%
74%
74%
75%
76%
76%
79%
80%
80%
82%
82%
83%
85%
85%
86%
86%
28%
14%
12%
17%
22%
12%
11%
7%
8%
17%
10%
14%
12%
6%
13%
12%
6%
4%
7%
5%
3%
9%
5%
5%
10%
22%
22%
17%
11%
19%
18%
20%
18%
10%
16%
10%
12%
18%
8%
8%
13%
14%
12%
12%
12%
6%
9%
9%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Uzhgorod
Kropyvnytskyi
Cherkasy
Kyiv
Kherson
Mykolaiv
Sumy
Khmelnytskyi
Severodonetsk
Poltava
Dnipro
Mariupol
Chernivtsi
Chernihiv
Ternopil
Zaporizhia
Ivano-Frankivsk
Kharkiv
Lutsk
Odesa
Lviv
Zhytomyr
Rivne
Vinnytsia
Rather friendly Rather unfriendly Difficult to answer

124. Lviv Chernivtsi Ternopil Rivne
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
On foot 29% 53% 15% 42% 25% 14% 37% 38% 14% 24% 46% 16%
By car 15% 11% 19% 22% 14% 14% 14% 15% 17% 14% 12% 12%
By public transportation 55% 31% 9% 34% 41% 14% 46% 34% 13% 59% 22% 9%
By bicycle 0% 1% 4% 1% 3% 4% 1% 3% 6% 0% 1% 7%
By motorcycle, scooter, or moped 0% 0% 1% 0% 1% 1% 1% 1% 1% 0% 0% 0%
Other 0% 0% 2% 1% 2% 8% 1% 1% 7% 1% 1% 9%
Difficult to answer 0% 3% 50% 1% 14% 46% 0% 8% 42% 2% 17% 48%
How do you usually move around your city?
124
(Western Ukraine)
Ivano-Frankivsk Khmelnytskyi Uzhgorod Lutsk
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
On foot 40% 37% 12% 39% 28% 27% 44% 45% 10% 34% 46% 9%
By car 15% 13% 10% 19% 17% 27% 13% 17% 37% 16% 8% 9%
By public transportation 44% 37% 10% 41% 35% 17% 42% 33% 16% 50% 33% 10%
By bicycle 0% 3% 8% 0% 2% 5% 0% 1% 4% 0% 1% 3%
By motorcycle, scooter, or moped 0% 1% 2% 0% 0% 0% 0% 0% 0% 0% 0% 1%
Other 0% 1% 8% 0% 0% 1% 0% 0% 15% 0% 0% 9%
Difficult to answer 0% 9% 50% 0% 18% 22% 0% 4% 19% 1% 12% 61%

125. Kyiv Zhytomyr Vinnytsia Chernihiv
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
On foot 28% 49% 18% 27% 53% 15% 20% 49% 10% 35% 46% 13%
By car 17% 11% 20% 11% 12% 24% 15% 6% 14% 16% 11% 21%
By public transportation 54% 34% 7% 60% 28% 7% 63% 22% 8% 47% 36% 11%
By bicycle 0% 1% 4% 1% 1% 1% 1% 2% 3% 1% 3% 7%
By motorcycle, scooter, or moped 0% 0% 0% 0% 0% 1% 0% 0% 1% 1% 0% 0%
Other 0% 1% 10% 0% 1% 3% 0% 0% 3% 1% 0% 4%
Difficult to answer 0% 4% 40% 1% 5% 48% 0% 20% 63% 0% 4% 43%
How do you usually move around your city?
125
(Central Ukraine)
Cherkasy Sumy Kropyvnytskyi Poltava
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
On foot 37% 39% 13% 20% 52% 17% 27% 50% 15% 35% 43% 13%
By car 14% 10% 13% 10% 12% 12% 14% 8% 14% 14% 13% 19%
By public transportation 47% 36% 9% 68% 25% 4% 57% 31% 5% 48% 34% 10%
By bicycle 1% 2% 5% 1% 3% 7% 0% 0% 5% 1% 2% 5%
By motorcycle, scooter, or moped 0% 1% 1% 0% 1% 3% 0% 0% 3% 0% 0% 2%
Other 0% 1% 7% 0% 0% 11% 0% 0% 5% 0% 0% 4%
Difficult to answer 1% 11% 52% 0% 6% 47% 0% 11% 52% 1% 8% 46%

126. Odesa Kherson Mykolaiv Zaporizhia
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
On foot 39% 40% 16% 51% 33% 8% 31% 42% 14% 32% 45% 11%
By car 19% 12% 15% 9% 12% 21% 13% 5% 8% 19% 10% 18%
By public transportation 41% 41% 14% 40% 48% 6% 51% 37% 7% 50% 41% 7%
By bicycle 1% 1% 5% 0% 2% 4% 0% 1% 2% 0% 0% 2%
By motorcycle, scooter, or moped 0% 0% 2% 0% 0% 1% 0% 0% 1% 0% 0% 1%
Other 0% 1% 7% 0% 1% 5% 4% 5% 4% 0% 2% 17%
Difficult to answer 0% 4% 42% 0% 5% 55% 0% 11% 64% 0% 1% 43%
How do you usually move around your city?
126
(Southern and Eastern Ukraine)
Dnipro Kharkiv Severodonetsk Mariupol
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
First
answer
Second
answer
Third
answer
On foot 31% 38% 14% 27% 45% 12% 35% 53% 5% 29% 48% 11%
By car 15% 12% 17% 11% 9% 14% 14% 2% 4% 13% 8% 12%
By public transportation 52% 32% 9% 60% 29% 4% 48% 36% 7% 55% 27% 6%
By bicycle 0% 1% 4% 0% 1% 3% 1% 1% 7% 1% 2% 2%
By motorcycle, scooter, or moped 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 1% 0%
Other 1% 0% 3% 1% 2% 9% 1% 1% 4% 1% 2% 11%
Difficult to answer 1% 16% 52% 1% 13% 56% 1% 7% 72% 1% 12% 56%

127. 4%
4%
6%
7%
7%
8%
10%
10%
12%
14%
14%
14%
15%
16%
17%
19%
19%
20%
21%
22%
22%
25%
27%
31%
94%
94%
94%
91%
90%
88%
89%
89%
87%
84%
82%
83%
84%
82%
78%
78%
80%
77%
76%
78%
72%
74%
71%
68%
3%
2%
1%
2%
3%
4%
2%
1%
1%
3%
3%
3%
1%
1%
5%
3%
1%
3%
3%
<1%
6%
1%
3%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Poltava
Severodonetsk
Kropyvnytskyi
Chernihiv
Sumy
Kherson
Mykolaiv
Zhytomyr
Ternopil
Ivano-Frankivsk
Lutsk
Cherkasy
Vinnytsia
Uzhgorod
Chernivtsi
Dnipro
Mariupol
Kharkiv
Khmelnytskyi
Zaporizhia
Rivne
Lviv
Odesa
Kyiv
Yes No Difficult to answer
Do you use a taxi hailing application such as Uklon or UBER?
127

128. Electoral Moods

129. 18%
24%
16%
17%
12%
26%
35%
24%
15%
36%
19%
29%
14%
25%
31%
29%
36%
36%
35%
28%
32%
21%
37%
38%
35%
31%
42%
42%
48%
34%
27%
40%
51%
31%
48%
37%
54%
43%
37%
40%
33%
33%
34%
43%
40%
51%
35%
36%
8%
7%
15%
10%
16%
14%
12%
7%
12%
12%
15%
10%
15%
8%
8%
12%
10%
10%
6%
13%
4%
9%
8%
13%
19%
23%
20%
21%
9%
20%
18%
14%
14%
14%
11%
15%
13%
22%
12%
13%
14%
13%
17%
8%
13%
14%
10%
10%
21%
15%
7%
10%
14%
6%
8%
14%
8%
8%
7%
8%
4%
3%
12%
6%
7%
9%
8%
8%
11%
6%
10%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sumy
Mykolaiv
Poltava
Severodonetsk
Chernihiv
Kherson
Zhytomyr
Mariupol
Odesa
Kharkiv
Lutsk
Dnipro
Khmelnytskyi
Zaporizhia
Kropyvnytskyi
Ivano-Frankivsk
Vinnytsia
Rivne
Kyiv
Chernivtsi
Lviv
Uzhgorod
Cherkasy
Ternopil
Definitely yes Somewhat yes Somewhat no Definitely no Difficult to answer
If parliamentary elections were held next Sunday,
would you participate in such elections?
129

130. If parliamentary elections were held next Sunday,
for whom would you vote?
130
(All respondents)
Vinnytsia
Dnipro
Zhytomyr
Zaporizhia
Ivano-Frankivsk
Kyiv
Kropyvnytskyi
Lutsk
Lviv
Mykolaiv
Odesa
Poltava
Rivne
Sumy
Ternopil
Uzhgorod
Kharkiv
Kherson
Khmelnytskyi
Cherkasy
Chernivtsi
Chernihiv
Mariupol
Severodonetsk
Fatherland (Batkivshchyna) 11% 8% 8% 9% 7% 8% 9% 9% 8% 6% 7% 14% 12% 13% 13% 13% 7% 8% 9% 12% 12% 12% 5% 6%
BPP-Solidarnist 15% 7% 7% 8% 5% 10% 10% 7% 10% 3% 4% 12% 8% 6% 9% 11% 3% 6% 8% 7% 9% 8% 4% 5%
Opposition Bloc 2% 11% 3% 12% - 4% 6% 3% 1% 8% 11% 3% 2% 4% 1% 6% 8% 5% 3% 3% 6% 3% 15% 12%
For Life (Za Zhyttia) 4% 8% 3% 9% 1% 5% 4% 1% 1% 6% 10% 2% 3% 5% 2% 3% 10% 5% 3% 3% 5% 3% 9% 10%
Civic Position 6% 3% 4% 2% 4% 5% 3% 6% 8% 2% 1% 3% 6% 6% 9% 5% 1% 2% 8% 6% 5% 4% 2% 2%
Radical Party 3% 2% 5% 3% 2% 3% 4% 6% 3% 2% 4% 7% 5% 5% 7% 2% 2% 3% 2% 4% 7% 6% 5% 3%
Self-Reliance (Samopomich) 3% 1% 3% 1% 7% 4% 2% 5% 16% 3% 3% 5% 3% 2% 6% 4% 2% 1% 3% 3% 2% 4% 2% 2%
Svoboda 3% - 2% - 16% 2% 2% 4% 4% - 1% 4% 4% 1% 15% 4% - 3% 11% 3% 4% 1% 1% -
UKROP 1% 10% - 1% 9% - 1% 9% 2% - - 1% 2% 1% 1% - - 1% 1% 2% - 1% - -
Movement of New Forces - - 2% 1% 1% 3% - 2% 1% - 3% 1% 1% 1% 2% 2% - 1% 1% 2% 3% 2% 1% 1%
People’s Front 1% - 1% 1% - 1% 1% 4% 1% - 1% 1% 1% - 3% 1% 1% 1% 1% 1% 4% 1% 1% -
Vidrodzhennia - - 1% - - - - 1% - - - - 1% 1% - 2% 12% - 2% - - - 1% -
Justice 1% - - - 1% 1% 1% 1% 1% - - - 3% - 1% 1% - - 2% 2% - 1% - 1%
Nash Krai - - - 2% - - - - - - 1% - - - - - 3% 1% 1% - - 2% 2% 4%
Right Sector - 1% 1% - 1% - - 1% 1% - 1% - 1% 1% 2% - - 1% 2% 1% 1% 1% - -
Agrarian Party of Ukraine - - 1% - - 1% 2% - 1% 1% - - 3% 1% 1% 1% - - 2% - 1% 1% - -
Socialist Party - 1% - - - 1% - - - 1% 1% 2% - 1% - - 1% 1% 1% 1% 1% 1% 1% 1%
People’s Control 1% - - - - - - 1% 3% - - - 1% - 1% - - - - 1% 1% - - -
Democratic Alliance - 1% - - - 1% 1% 1% 1% - 1% - - 1% 1% - - - - - - 1% - 1%
Strong Ukraine 1% 1% 1% - - - - - - - 1% - - - - - 1% 1% 1% - 1% - 1% -
Movement of Yarosh (DIYa) - - 1% - - - - 1% 1% - - - 2% - 1% - - - - 1% 1% - - -
Yedynyi Centre - - - - - - - - - - - - - - - 6% - - 1% - - - - -
Osnova - - - - - - - - - - 1% - - 1% - - - 1% 1% - - - 3% -
Other 3% 3% 9% 7% 5% 6% 7% 6% 4% 4% 6% 2% 5% 2% 4% 7% 3% 3% 2% 5% 4% 1% 5% 2%
I would not vote 19% 21% 23% 27% 19% 18% 16% 15% 14% 26% 20% 22% 16% 23% 15% 19% 17% 27% 19% 14% 12% 19% 15% 30%
Difficult to answer 26% 19% 26% 14% 20% 23% 30% 16% 21% 35% 23% 20% 20% 27% 7% 10% 26% 31% 15% 29% 19% 24% 28% 17%