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The Conversation-Driven EnterpriseLeveraging the Power of First Person Intelligencein Social Media and Other Conversations
Over 247 billion emails are sent every day.
Over 15,000 tweets are sent every minute.
Over 100,000suggestions, tips, and tricks are posted to expert forums daily.
All this information is valuable First Person Intelligence™
Leveraging Conversations: Best Practices Monitor Conversations – Inside and outside your company Analyze Conversations – Use the power of sophisticated text analytics to reveal information hidden in the text Respond to Conversations – Use the actual content of  conversations to route and respond effectively
A Comprehensive System for Leveraging Conversations Attensity Cloud Listening Post Attensity Cloud Reporting Broad Web Coverage Attensity Content Acquisition Deeper Dive Web Scraping Input of Email, surveys, etc Attensity  VOC Attensity  Auto Response
Advantages of this approach Up and Running Fast with Attensity Cloud – solution grows with you Allows you to take advantage of the #1 “listening post” + the power of Attensity’s deep language understanding for a complete view of customer conversations inside and outside of your company
Attensity Cloud: The modern day “clipping service”Real-Time Social Media Monitoring Data Coverage: most comprehensive in the market Globalized: Extensive international capabilities Social Media Metrics: Real Time & Self Service: ,[object Object]
Forums (tens of thousands)
Online mainstream news (over 20 thousand)
Top rich media sites; video/photo (over 450)
Microblogging
LinkedIn Answer
Comment Tracking
Comment, views, engagement, topical in-bound links
De.licio.us bookmarks, Digg votes
Twitter metrics, forum thread size
Compete.com site traffic metrics
Users can setup topics to track and can be  viewing & analyzing  results in a matter of a couple of minutes
Date delivered to the dashboard in Real Time as it is discovered and indexed
Configurable, transparent influence model
Support for 10 languages including complex character languages: English, Spanish, French, Italian, German, Japanese, simplified Chinese, Korean, Russian, Finnish, with more to come
Keywords, content and sources.
Ability to easily filter content by language and country of origin.,[object Object]
Mountains of Text Become Actionable
H1N1 Analysis With Attensity, it becomes possible to mine Twitter for all emerging instances of sickness, hospitalization, and positive/negative testing, related to H1N1 or other emerging diseases. Can be utilized for trending and prediction of impending outbreak. ,[object Object]
  102+ queries related to disease, symptoms, and actions (checked    into Dr. Office / Taking my child to the hospital) ,[object Object]
  Utilized Attensity to obtain a subset of valuable results (~3K)
  Utilized Attensity to categorize results, such as “instances of    hospitalization, instances of emerging sickness” ,[object Object],    symptoms, host of disease, and test results.

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TWTRCON DC 09: Attensity, TwAitter, Tweet Feel Biz, PeopleBrowsr

Editor's Notes

  1. …but you can drill down and see whether it is the floor, the grounds, the towels, the walls, the bathroom, etc. that are dirty – creating actionable facts that can be used in addressing the housekeeping or maintenance crew for that hotel.
  2. Attensity provides a comprehensive suite of semantically-driven applications to enable all of these operations. For more information email sales@attensity.com or call us at (800) 721-0560.