This document outlines a presentation about the Twitter analytics tool Tap11. It discusses how Tap11 allows users to monitor conversations in real-time, identify influential users and popular topics, get alerts on mobile, and post updates. Metrics include the number of views, retweets, and link clicks for each update, and an engagement score measures the impact of tweets. Tap11 offers a free 30-day trial for its enterprise-level social media monitoring and engagement platform.