TUCI Desktop Support Responsibilities and Duties
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The document outlines the responsibilities and duties of a TUCI Desktop Support role, which include break/fix support like installing hardware and software, troubleshooting issues, and resolving incidents. Additional responsibilities involve facilitating access management, monitoring security alerts, assisting with network systems and infrastructure engineering projects, and providing production support such as onboarding new hires.
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TUCI Desktop Support Responsibilities and Duties
- 1. TUCI Desktop Support Responsibilities and Duties Break/Fix Install hardware andperipheral componentslike diskdrives,printers,keyboardsandmonitors. Load software packagessuchas operatingsystemsandoffice applications. Customize andadaptcurrent programs to satisfyusers’needs. Coordinate withnetworkservicesandinformationsystemsgroups. Update on status tomanager andusersthroughvoice mail,email andin-personcommunication. Connectusersto networksandtrainon facilitiesand domains. Install,repairandconductpreventivemaintenance of personal computerbyprovidingtechnical support. Troubleshootsoftwareandhardware failuresanddetermine networkproblems. Diagnose andresolve incidentsusingdocumentedprocedurestoperformresponsibilities. Workaroundif incidentcannotbe resolved. Configure PCsandlaptops,problemticketresolutionsandtrackproblemsusingService Desk. Integrate andtestactivitiesbymigratingapplicationsfromdevelopmenttooperational environment. Troubleshootthroughphone hardware andsoftware andengage technical resourcestoresolve. Determine andresearchuserquestionsandisolate andresolve informationsystemsproblems. Receive andprioritizeissuesandforwardsusingescalationprocedures. Install hardware andperipheral componentslike printers,keyboardsandmonitors. Diagnose andresolve incidentsusingdocumentedprocedurestoperformresponsibilities. Facilitation: Create badges andconfigure accessto buildinganddepartments. Setuseralarm codes Setdata centeraccess pin Backup forcreatingUPS shippinglabels Move,add or change equipmentfromone locationtoanother Receive shipmentsandsendconfirmationsof packagesreceived Security: MonitorSymantecEndpointProtectionalerts Provide several monthlyreportsforphysical access tosecurityteam Disable accountsthathave beeninactive for45 days Monitorleave of absence emailsandactaccordingly(scanall listedassociatesforaccountsin RSA,Physical badge access,Linux,&Jiraand disable access) Departinghires(disable all accessvirtual &physical)
- 2. Network Systems: Assistwill buildingSCCMpackages Assistwithcritical patchor updates MaintainNetDB usersand information(includingmacaddressesforportsecurity) Infra Engineering: Coordinate forprojectsandrequirements Security Engineering: Assist with critical pushes from TU Corp Production Support: Offshore andonshore newhire tasks(laptop,badge,andVPN) MaintainiPhonesfortransferringcontractors Submitoffshore toonshore transfersviaUnicenter Work withmanagerto requesteID. Maintainoffshore wyse terminalsandphysical desktops Ora DB: AssignADgroupsfor DB account creation AssigntasksforDB access