This document contains the resume of Kiran A. S. summarizing his professional experience and qualifications. He has over 7 years of experience in system administration, technical support, and project management. He is proficient in Windows, Linux, and networking and holds several certifications including RHCSA, RHCE, CCNS, MCSA, and ITIL. He has worked as an operations engineer and FMS engineer providing remote infrastructure support and administration for servers, workstations, and networks.

1. Kiran A . S Res. 0471-2290841; Cell +91-9495548669
Prasanth Bhavan, Plavoor, Amachal P.O askiran04@gmail.com
Kattakada,Thiruvananthapuram
Professional Profile
 Extensive experience in installation and System administration in various environments.
 Knowledge of Redhat Linux; Ubuntu; Windows 10; Windows 8; Windows 7; Windows XP;Windows
Server 2003; Windows Server 2008; Windows Storage Server;TCP/IP; Ghost and Ethical Hacking
 Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management
Console (GPMC); DHCP; and DNS.
 Excellent command of running projects employing industry standard project management techniques.
 Extensive documentation and training experience.
 Successful project and motivator.
 Superior troubleshooting and technical support abilities with network connectivity, security, antiviruses
and database applications.
 Develop exceptional relationships with co-workers, management and end users.
Operating Systems : Redhat; Ubuntu; Windows 10; Windows 8; Windows 7; Windows XP; Dos
Microsoft Servers : Windows Server 2003; Windows Server 2008; Windows Storage Server 2008;
Software : MS Office 2007; MS Office 2010; Symantec Utilities; E-flow; WinZip;
Connectwise; N-able; Kaseya; Logmein; Labtech and many others.
Hardware : Intel, AMD, HP Proliant DL380, HP Proliant DL320 and others.
Networking : TCP/IP; Routers; Switches; and Modems.
Professional Accomplishments
 RHCSA 6.0 Redhat Certified System Administrator.
 RHCE 6.0 Redhat Certified Engineer
 CCNS CMS Certified Network Specialist
 IELTS International English Language Testing System
 ITIL Information Technology Infrastructure Library
 MCSA Microsoft Certified Solutions Associate
Education
 MBA , Information System, Annamalai University
2015 Percentage – 70%
 Bachelor of Technology, Information Technology, LMCST Kuttichal, University of Kerala
2010 GPA – 5.8
 Higher Secondary Education, Science, Govt HSS Kulathummal, Board of Higher Secondary Education
Kerala
2005 Percentage – 81.8%
 S.S.L.C (10th), Chinmaya Vidyalaya, Department of Education Kerala
2003 Percentage – 79.5%
Achievement
 1st price in Mimicry & Monoact in Inter School Competition
Interests
 Travelling
 Photography
 Cricket
 Social Media

2. Professional Experience
Nocon Solutions
Operations Engineer Jan 2014 –Oct 2015
 Monitoring
 Remote Infrastructure monitoring and remediation.
 Remote access based troubleshooting.
 Technical Support for End users.
 Configuration of servers, workstations, printers & network devices using NAble,
LabTech, Logmein, KaseyaTools.
 Incident Escalation and Progress Monitoring.
 Technical Support
 Liaison between 1st level IT Support Analyst(s) and other team members including
Database Administrators (DBA’s), System Administrators, Network Administrators
and Privacy and Security.
 Trouble shooting escalated issues and provide 24 x 7 email/on-call support for severity
1/2 issues.
 Act as POC for escalation for 1st/2nd level IT Support Analyst(s).
 Respond to and resolve operational problems 24x7x365 support to adhere service level
agreements SLA.
 Work closely with other IT Support Analyst(s) to support clients from multiple sites
and multiple locations.
 Perform Security Health Check of Windows servers and other compliance related
activities.
 Setup, maintenance of new IT infrastructure of Windows 2003/2008/2008 R2/2012
Servers, Windows SBS 2008/2011, Domain Controllers, DNS Servers, DHCP Servers,
File Servers, Web Servers etc.
 Backup for preferred servers including AD backup, 3CX Backup, File Server Backup
 Coordinating with different lines of services with SLA.
 Controlled shutdown and restart of services and dependencies.
 Monthly check of assets against CMDB.
 Ticketing
 Ticket Status Check and Update.
 Time Sheet Management, weekly verification and submission of time sheets.
 Patching
 Perform timely Patch management as per the Schedule.
 Deployment of Monthly MS Fixes / Patches.
 Problem management
 Responsible for preparing RCA document for Severity 1 & Severity 2 calls.
 Trend analysis of availability report; Problem Management and RCA.
 Documentation
 Documenting the changes in Change Management.
 Document the Incident Report in Incident Management Tools.
 Creating and updating technical documentation.
 Creating Daily and Monthly reports.
 Antivirus management:
 Management of Performance Monitoring Alerts (false positive).

3. CMS Infosystem Pvt Ltd.
FMS Engineer ( Resident Engineer ) June 2011 –Jan 2014
Company deployed me to look after Servers and Systems in Central Government Office of India
 Installed, configured, and provide troubleshooting for Server 2008.
 Designed the network in building and implemented it.
 Responsible for support for all server related issues.
 Installed the Storage Server of State Bank Of India, Kerala
 Implemented Ubuntu Linux
 Participated in complete system builds, upgrades, code deployments and patch management.
 Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
 Created Domain
 Installed and configured an Active Directory Domain Controller.
 Created user accounts in Active Directory
 Implemented security policy and virus protection.
 Designed, planned and implemented Group Policy
 Prepared and maintained documentation of technologies, standards and procedures.
 Configured automatic updates for network clients by using Group Policy.
 Provided deployment end user support for Windows 7, MS Office 2007 and other desktop software.
 Performed day-to-day administration functions, backup and restoration, file server maintenance.
 Monitored server performance
 Solely responsible for all IT decision making, support and administration at a site of more than 100
‘demanding users’ in a fast paced architectural and engineering environment.
 Implemented a new in-house printing solution that includes Xerox multi-functional copier, printers,
scanners and wide format printer.
 Call logging for defective system parts.
 Maintained and supported DC, ADC, SAN and NAS Severs.
 Maintained Full Census Data of Kerala and Handled around 15cr Images.
 Created and updated network related documents for asset locations, cable maps, switch port
assignments, server administration, shipping locations, and new system installations.
 Condensed racks, refreshed processes, and eliminated excess equipment and wires.
.
Technical Environment –Windows Server 2003; Windows Server 2008; Windows Storage Server 2008, E-
Flow and SQL.
Responsible for: Day-to-day support on Windows Server and backup/restoration for 5 Servers and more than
100+ systems ; job entailed frequent visit to Data Center, due to the nature of the work.
Personal Profile
Name of Father : R. Asokan Nair
Name of Mother : B. Syamala Kumari
Passport No : L3024279
Marital Status : Single
Date of Birth : 04-02-1988
Nationality : Indian
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Place – Thiruvananthapuram
Date – Kiran A . S