1. The document describes the roles and responsibilities of 6 members of the Customer Support team for MyKitten Bakery and Drinks. 2. The team's goals were to collect customer feedback, make tiramisu cake, support other teams at a mini show, and give reports to the CEO. 3. Each member reflected on what they learned from working on the project and how they could improve for future projects.

1. Class HC12B
MyKitten Bakery and Drinks

2. 
 Đặng Võ Kim Hiếu (VP) #332882
 Phạm Hưng Thịnh #332959
 Trần Phương Nam #332968
 Nhữ Đình Hoàng Nam #332958
 Nguyễn Thái Khánh Ngọc #332950
 Nguyễn Quốc Phi Khanh #332947
Team members

3. 
 Role of each member
 Gantt chart & AON
 The requirement
 The quantitative measures
 Process Flow Chart
 Team contributed to the company
 Time log
 Contributing of each member
Outline

4. Đặng Võ Kim Hiếu Leader, assign tasks to members
Take feedback and communicate with sales and marketing team
Make tiramisu cake
Take the responsibilities as supporting others to work on the Show
Phạm Hưng Thịnh Make tiramisu cake
Take the responsibilities as supporting others to work on the Show
Collecting feedback
Shipping
Trần Phương Nam Collecting feedback
Receiving feedback
Give feedbacks to the other teams
Selling at campus
Mini show back up team
Managing the sound system of the coffee shop
Nguyễn Quốc Phi Khanh Get orders
Get feedback
Resolve inquiries, complaints
Discuss next project with class
Edit Project, take feedback
Nguyễn Thái Khánh Ngọc Sell drinks and food of the project company
Report Customer Feedback Assessment to Team Vice President
Support other teams in minishow
Design Customer survey
Collect customer feedback
Nhữ Đình Hoàng Nam Buy materials
Shipping drinks & taking feedback
Shipping drinks
Sell drinks on 3rd floor
Sell drinks inside the university's yard
Camera man

5. 
Gantt chart

6. 
AON

7. 
Activity Activity description Immediate Predecessors
A Collect customer feedback at
University of Science
None
B Give customer feedback to Sale
Team to improve the
A
C Making Tiramisu Cake None
D Collect customer’s cake feedback C
E Back up and support the other
teams on Mini
B,D
F Give CEO a working process B,D,E

8. 
 The first project:
 Support sales team.
 Collect feedback.
 Make tiramisu.
 The second project:
 guiding customers to enter the minishow,
 taking pictures for the show,
 serving iced tea for customers.
adjusting the sound
The requirement

9. 

10. 

11. 
 The first period:
 Collect feedback.
 Gather and analyze information.
 Give report to other teams.
 The second period:
 Get feedback.
 Prepare for the second show.
 Support the show.
The measurement

12. 
Flow Chart

13. 
How the Customer Support team
contributed to the success of company ?
Take customer reviews to improve service and
product quality.
Answer questions from customers (company,
information and quality of products and
services).
Support sale team (take orders, sell, deliver,
take reviews ).
Introduce mini show to friends and customers
Guiding customers at the show.

14. 
Time log

15. 
Đặng Võ Kim Hiếu
 What I have learned:
 How to work with a team as a leader.
 Understand how the operation works.
 How to satisfy the customer.
 Have more confident.
 What I would do in a future project:
 Improve leadership skill.
 Have more confident.

16. 
 What I have learned:
 Work as a team.
 Experience from reality and knowledge from book
is very different.
 What I would do in a future project:
 Be more cooperative.
 Do more research.
 Spend more time with other teams.
Phạm Hưng Thịnh

17. 
 What I have learned:
 How to work in a team and how to communicate
with the customers.
 Improve the confident.
 What I would do in a future project:
 Gain information more quickly.
 Less argument and more focus on collect feedback.
 Working with Sales and Marketing team.
Trần Phương Nam

18. 
 What I have learned:
Work in team.
 Work under high pressure.
 Improve my communication skills.
 Time management skills.
 What I would do in a future project:
 Being more well-prepared.
 Find more ways to approach the customers.
Nhữ Đình Hoàng Nam

19. 
 What I have learned:
 Understand how a company works.
 Every team needs to help each other.
 Experience from reality is more practical than lessons
from the book.
 Travel broadens the mind.
 What I would do in a future project:
 Be more dynamic.
 only focus on any task or job assigned and try my best
to handle it.
Nguyễn Thái Khánh Ngọc

20. 
Nguyễn Quốc Phi Khanh
 What I have learned :
 How to communicate with customers .
 The importance of cooperating with other teams .
 The importance of Customer support in business .
 What I would do in a future project :
 Create online survey.
 Spend more time to work with the sale and marketing
team .