This document provides contact information and a summary of work experience for Keith Taylor, who has over 30 years of experience in systems and networks roles. He has worked as a senior field engineer, US service manager, field service engineer, systems/networks consultant, and MIS support engineer. His experience includes managing customer accounts and field engineers, project management, hardware and software installation, network implementation, and technical support.
Respected Sir/Madam,
My Resume is a good summary of my background and general experience in a Multinational Company. I would like to assure you that if given an opportunity to serve your esteemed organization, I will prove myself and come up to the expectations and coup up with the situations and I have the ability to work under pressure. I'm sure I'm much capable to ensure to do the job duties very effectively. I would like to arrange a mutually convenient time for a telephonic conversation during which we can further discuss your current and anticipated openings.
Hope you will find my qualifications and experience commensurate to your requirements. I will be happy to come to your office to discuss further regarding the job profile and working hours.
Thank You & Best Regards,
MOHAMMED KHAJA JAHANGIR ALI,
Computer Science Engineer,
Bachelor Of Technology (B. Tech),
Jawaharlal Nehru Technology University,
Mob:00966-558211604,
E-mail: jahangirali1987@outlook.com
Respected Sir/Madam,
My Resume is a good summary of my background and general experience in a Multinational Company. I would like to assure you that if given an opportunity to serve your esteemed organization, I will prove myself and come up to the expectations and coup up with the situations and I have the ability to work under pressure. I'm sure I'm much capable to ensure to do the job duties very effectively. I would like to arrange a mutually convenient time for a telephonic conversation during which we can further discuss your current and anticipated openings.
Hope you will find my qualifications and experience commensurate to your requirements. I will be happy to come to your office to discuss further regarding the job profile and working hours.
Thank You & Best Regards,
MOHAMMED KHAJA JAHANGIR ALI,
Computer Science Engineer,
Bachelor Of Technology (B. Tech),
Jawaharlal Nehru Technology University,
Mob:00966-558211604,
E-mail: jahangirali1987@outlook.com
I'm seeking a permanent job or long term contract. It will be nice when Employment Agencies are honest when they write "Contract to Perm"., From my experience this is an outright lie in most cases and I'm not the only person who believes this. At any rate, please be upfront and truthful regarding your agenda (i.e. money, helping others, sleeping with boss, other) when presenting contract or permanent positions.We job-seekers aren't getting paid to look for jobs. I'd rather be walking my dog.Thank yiou
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1. Donald “Keith” Taylor, Jr.
1401 Chelsea Street
Winston-Salem, NC 27103
Phone(s): (home) 336-770-6276 (cell) 336-391-3645
Email: ncbearwolf@gmail.com
Summary
A systems/networksprofessional committedtothe strategicuse of informationandmanufacturing systemsasa
primarytool to differentiatethe organizationandgaincompetitiveadvantage. An individual thatbelieveseffective
managedservices are integral to organizational success. Hasdemonstratedstrengths in (regionoperations,
customer, crisis,project, salessupport) management, analysis,capacityplanning, installation,expansion
implementation,hardwareandsoftware selection,security,troubleshootingandsupport alsoincluding vendor
selectionprocesses.
Experience
ServIT, Inc. – Kennesaw,GA 9/25/2013-2/5/2016
SeniorField Systems&Tier#1 NOCEngineer,NC 9/2013-2/2016
Managed/ServicedNC/SCcustomerbase supportinglargerdatacenteroperationswithIBMAS-400 SystemsandRAID
diskarchitecture aswell asWintel environmentsandperipherals,alsoworkedwithDesktopCustomers. Maintained
accounts within aremote geographicarearepresentingServITinservice call and crisis managementsituations.
Mentoredothertechniciansaspossiblewithskill setsandcustomermanagementtechniques inordertoachieve
complete customersatisfaction. All considered,thiswasinreality alowerprofilepositionforme,itpaidthe bills.
SSCS Global IT Services,Inc. - Houston, TX 4/16/2005-2/1/2013
EasternUS Service Manager 8/2006-2/2013
Manager supportingUSOperationsrelated toservice anddeliverable(s) matters(primarilythingsEastof the Mississippi,
Miami to Maine). Manage FieldEngineersandvariouscontractorsina multivendorservicesandsupportcapacity. I
have gone one-on-onewithcustomerCFO, CIOandAssistantGeneral Managerlevel(s) withglobal corporations aswell
as any vendorsupportgroups requiredtocomplete ourtasks.
Manage customerbase and17# FieldEngineersincluding variousthirdparty supportcontactors
WorkedwithSalesina supportcapacity withcurrent andnew projects
Managed highvisibilitycustomer situationsand outages
Participatedin projectswith Global Region ServiceDeliveryManagers (StartUp & Delivery)
ProjectManager assignedtovariousworkefforts withUSand global operationimplications
Attendeddaily customeroperational,support andupdate concallswith onsite meetings asnecessary
HostedweeklyUS Managementand US/CanadaFieldEngineerManagementSupport concalls
Customersite visitsrandomlyand forquarterlyandsemi-annualmeetingsasrequired
Taskedwithyearlyperformance reviewandappraisalsforour/myteam members
US Area SupportEngineer 2/2006-8/2006
RovingUS assignmentsperformingmanagementsupportservicesworkingwithcustomersandFEsinUS operational
areas. Actedas a source for supportandguidance onvarieddevicesinamultivendor hardware andsoftware platform
environmentincludingnetworks forSSCSFEsand their/ourcustomers. Also, maintainedalocal customerhardware
service base aswell.
2. FieldService Engineer(NCArea) 4/2005-2/2006
SeniorFieldService Engineerprovidingservicesandmaintenanceonvariousmultivendorcomputersystems,networks,
SAN and NASunitsalongwithperipherals,controllers,andworkstationsfor the EasternUS customerbase. Taskedand
successful withachievingtotal customersatisfaction.
KeithTaylor and Company - Winston-Salem,NC 2002-2005
Systems/NetworksConsultantandGeneral Services 2002-2005
Part-time workconsultingandprojectimplementationservicesforsmall businesses whenwork found. InanIT capacity
I primarilyworkedwithsystems,networks,MSproducts,accounting, payroll, time keepingandmedical applications
witha variedcustomerbase. Truthfullythiswas atime of survival somostany job/tasktogenerate income workedfor
me.
PhysicianDiscoveries, LLC - Winston-Salem,NC 1998-2002
MIS SupportEngineer 1998-2002
Manage dailyhelpdeskoperationssupportingthe +MEDIC Practice ManagementSystemandMSO operationsinaWAN
environment(TCP/IPandMicrosoftprotocolsformultiple officesin2# states) assigneddirectlytothe VPof Operations.
Manage WAN for mainsite andremote locations
Responsible forall networksegmentoperations,managementandmonitoring(routine circuitchecksforoptimal
operationsetc),aswell asapplicationsoftware support workingwiththe vendor
Design,configure,orderandinstall equipmentasneededwhileworkingdirectlywithphysicianofficesandstaff
ProjectManage/Complete newcustomerstartupsincludingcoordinationof all neededvendoractivities
Evaluate andqualify hardware andapplication supply andsupportchannels
MaintainIBM RS6000 Server, HP Win-Tel Serverand sortedworkstations andlaptops includingconnectivity
MICA InformationSystems – Winston-Salem,NC 1996-1998
Systems&NetworksConsultant 1996-1998
Digital EquipmentCorporation – Winston-Salem,NC 1984-1995
Local & DistrictSeniorSupportEngineerandService CenterManager 1984-1995
US Navy (Honorable Discharge / Medical) -1976-
Hardware Exposure
All DEC ALPHA, VAX and PDP lines, Workstations (VAX and RISC), Sun Workstations, Dell, HP, IBM RS 6000, IBM
AS-400 and Netfinity, Sun Servers (Wintel & RISC Platforms), PCs (IBM, IBM compatibles and Macintosh) including
(third party) laptops and tablets, Client/Server and Network Configurations, Router/Bridge/Repeater Configurations,
DEC, Cisco (1600/2500/3600 series), 3Com, Bay, Black Box, IBM, Nortel routers, SHIVA Remote Access Servers,
Multivendor Network Switches included, Motorola Network Modems (MR64 & FT100), FDDI and RAID technology,
Multivendor SAN, NAS Units including Dell, EMC, HP, Hitachi, NetApp, Sun. Microwave Communication Links, Internet
Cable/DSL Routers, DocSTAR Document Management System, utilized various LAN Analyzers and Probes as well as
BellSouth T-Bird and Hammerhead monitors. Also Dranetz Power Analyzers…
Education
Maybe 2.0 years general college(nodegree) andhave completed60+OEM and vendorcertificationsduringmycareer.
***** Detailedresume and referencessupplieduponrequest*****