1. AAsshhwwiinnii kk vv EEmmaaiill:: AAsshhwwiinnii..kkvv@@hhoottmmaaiill..ccoomm
Linux Administrator Phone: +91-9731676751
Career objective:
Seeking a technically challenging position as a System Administrator In a professionally
managed organization where I can get opportunity to show my potential & also further
refine my skills. Keen to acquire the most advanced & latest technologies and climb the
corporate ladder by honest and hard work.
Profile:
A result oriented individual! I have strong analytical ability & loves problem solving.
Effective communication skills, I also like to stretch out whenever the occasion demands.
Co-operative, hardworking and willing to pitch to get the work done, excellent time
management skills & strong desire to learn new technologies.
Brief technical summary:
Linux:
 Over 3 years of experience in the Information Technology industry specifically on
Linux
 Exposure knowledge on managing the User and Group Administration of creating,
modifying and deleting users and groups and providing the security on user
accounts and group accounts.
 Knowledge on Permissions on Files and Directories and Applying the ACL
Permissions and applying the special permissions like sticky bit.
 Package management installation with RPM & YUM management in Red hat Linux.
 Good knowledge on LVM’s.
 Remote login by using the ssh.
 Good knowledge on Linux servers HTTP, FTP, DHCP, NFS Server and DNS Servers.
 Windows to Linux interoperability and migration (SAMBA).
 Knowledge on security services like SE Linux, TCP wrappers, and have some ideas
on IP tables.
 Very good hands on Linux basics and also can write small scripts to automate bulk
works.
 Troubleshooting with the help of log files.
 Customizing environment.
Strong Areas:
Red Hat Enterprise Linux, Netcool, Autosys, Sitescope,
Technical Skills
Installations/Maintenance : Linux
System Administration : RHEL

2. Network Services : NFS, DNS, SAMBA, FTP, HTTP
Software Tools : Netcool, Autosys,
Ticketing Tools : Falcon, service-now
Monitoring tools : Sitescope
Internal ITIL basics training completed.
Experience Details:
Working as an associate in NTT DATA GDS from 21/12/2011 to till date.3 years of
experience in system administration.
Professional Experience:
21/12/2011 to Present NTT DATA GDS LIMITED (Keane)
NTT DATA GDS Limited (Keane) is an IT services firm headquartered in the US with more
than 57,000 professionals worldwide. NTT DATA has been an Application Services
specialist with distinguished project management credentials results to sit on 5th best IT
service provider in the world.
Responsibilities:
 Taking responsibility as Level 2 system admin (offshore) on production and test
environment for Morgan Stanley.
 Managing around 35,000+ servers remotely from offshore forour client Morgan
Stanley. Including production, development & Test/QA server. Servers are running
on all flavors of UNIX ranging from Solaris, Linux (RHEL/ Aurora) and Windows.
Work on ticketing based system wherein we get requests for Change Management,
Incident Management and Standard Service requests. Space monitoring, alert log
monitoring etc.
 Very well versed in Omnibus V7.x and Device probes (socket, trap and ping probes),
and Sending alerts to multiple proxy/Object servers.
 Configuration, troubleshooting of all the above Netcool Products.
 Familiar with sending alert to users through RPM which are coming to netcool.
Providing user support for creation of rule, policy and schedules in RPM.
 Excellent Hands-On-Experience on troubleshooting and problem solving related
Netcool Products. Identify recurrent problems and help users to resolve problems.
 Documentation of the solution and updating the knowledge base.
 Promoting sitescope monitors from Development to Production. Managing user
accounts in Sitescope as super user.
 Fail over and fail back of sitescope instances Through Veritas cluster.

3.  Availability of production server 24* 7.
 Outage handling, creating/joining bridge calls during outages.
 User notification on change managements.
 Handling various types of request tickets, Incident tickets.
 Creating and executing CMRs.
 Actively participating data center isolation tests.
 Setting monitors in monitoring tools to monitor infrastructure resources.
 Job automation through autosys.
 Event management through netcool.
 Working in ITIL implemented environment where all work is done by tickets,
incident, change and problem and everything have their well set SLAs.
 Distributing the work among peoples preset in the shift.
 Actively involving on document creation and update.
 Attending meetings with clients to understand and fulfill their demands and for day
to day escalations.
 Maintaining proper communication between L1, L2 and L3 as a member of L2 team.
 Escalating tickets to L3 in timely manner to minimize loss.
 Providing explanation on escalation due to miss execution.
 Quick response to L1’s escalation.
 Actively participating on jam room conversation.
 Providing training to junior members as a responsible senior member.
 Maintaining, Administration of servers ( prod,QA,Testing,Dev).
 Performing Regular Health checks on servers (windows,UNIX).
 Analyzing server logs for isolating the issue and pin point the problem cause.
 Handled power up and power down activities at Data centers during scheduled
activities.
 Raising the ticket depending on priority of production, Testing, Devloping.
 Closing the ticket once the issue resolved
 Meeting SLA’s based on criticality of the servers, Generating reports for Business
starting and endings.
 Generating reports and timelines to find missing SLA’s.
 Experience in working with remote servers.

4.  Handling incoming incidents and requests via phone/email/ticketing tool (Service
Now) promptly and effectively.
Professional Qualification:
Name Board Year of Passing Percentage
S.S.L.C State 2006 83.68%
P.U.C PU-board 2008 71.3%
B.C.A BU-board 2011 78.34%
M.C.A Sikkimmanipal
university
3rd semester
Currently pursuing
70%
Personal Details
Name : Ashwini k v
Nationality : Indian
Marital Status : Single
Gender : Female
Language Known : English, Hindi, Kannada
Current Location : Bangalore
Hobbies : Browsing the net, Glass painting.
Performance Strength
 Excellent decision-making skills and handling pressure with ease.
 Excellent team spirit.
 Good communication skills.
Soft Skills
 Presentation and public speaking.
 Training and Facilitation.
 Documentation.
 Event Planning and co-ordination.
I hereby declare that the above information furnished is true to the best of my knowledge
and belief.
Place:: Bangalore Thank you
Date:: Ashwini k v