This document is a resume for Bronson Jones that summarizes his skills, education, and work experience in information technology. It highlights his background in computer information systems and business administration combined with desktop support experience. It also lists his technical skills including various computer systems, languages, and software. His work experience includes positions providing desktop support for NASA, a hospital, and as an Army National Guard member and information technology specialist.

1. Bronson Jones
2632 Crestway Road, Marrero LA, 70072
Mobile Phone: 504-669-8909
Email: jonesbronson504@gmail.com
Skills & Accomplishments
• Strong academic background in Computer Information Systems and
Business Administration combined with excellent experience as a desktop
technician.
• Consistently recognized for technical troubleshooting skills used to rapidly
and cost-effectively resolve challenging technical issues.
• Quickly learned and mastered new technology; equally successful in both
team and self-directed settings; and proficient in a range of computer
systems, languages, tools and testing methodologies.
• Systems, languages, and software I have studied and worked with: CCNA,
Visual Basic, HTML, C, C++, SQL, Citrix, Epic, LANDesk, and MS Office,
Adobe Master Suite for both Windows and Mac OS.
• Experience working in hospital with “Epic Project”
• Currently serving in Army National Guard
• Secret Clearance
Education
John Ehret High School
4300 Patriot St.
Marrero, LA &0072
Graduation Class Of 2006
Received a Diploma
Missouri Valley College
500 E. College Street
Marshall, MO 65340
Graduation Class of 2011
Received B.S. in Computer Information SystemsConcentration in Software
Development
Minor in Business Administration
Army Advanced Individual Training
Fort Gordon, Georgia

2. 551st
Signal Battalion
MOSQ 25B
20140707 to 20141126
Work Experience
Army National Guard
MOS 25B Information Technology Specialist
Unit: HSC 527 Engineering Battalion
July. 2014 to Present
Extensive and rigorous training on cisco routers, cisco switches, and cisco IP
telephones. In AIT I successfully completed a 20 week course learning the
appropriate commands and procedures to connect cisco devices and equipment
in compliance with army policy and guidelines. Responsible for the support and
maintenance on all Blue Force Tracker systems in my unit.
Desktop Support
Computer Science Corporation
NASA Shared Service Center
Enterprise Service Desk
Jan. 2013 to Present
Job Duties
Resolve Desktop Issues
Troubleshoot, resolve or provide a work around for issues related to
third party software managed by NSSCCSC. Troubleshoot, resolve or
provide a work around for issues related to the OS, a browser or other
Gold Build software when the ticket is rejected by ACES and customer
productivity is impacted. We often troubleshoot and resolve issues we
believe are clearly under ACES purview. Our priority is to get the
customer back to work. When a work around is provided, continue to
seek a resolution offline if possible. This is not possible in instances
where an account is needed for a Treasury, HR, or government only
web app. Provide quick response to requests for assistance from users
needing administrative credentials to proceed with downloading a
component needed for use of a government website of web based
meeting. Utilize vendor web sites to remain current on product release
and bug report data.

3. Multimedia Support
Manage the NSSC ViTS and Mobile ViTS facility. Arrange ViTS
programs for NSSC users and support the events. Create and support
WebEx, Lync and Skype meetings the NSSC. Provide PA system
setup and support for NSSC functions as requested by NSSC B&A.
Third Party Software
Install third party software and manage software licensing. Download
purchased software and convert to CDDVD media. Manage software
inventory and safe storage.
Provide Consulting Service
Notify management in a timely manner when a desktop issue has wide
spread impact in one or more functional areas. Attend meetings with
functional area managers to provide insight to potential desktop
implications to proposed changes in hardware, software or work
instructions. Provide data and reports as requested by functional area
managers or our NASA customer related to desktop usage and
functionality. Research available solutions to issues raised by the
functional areas including end of life of software affecting functional
productivity. Make recommendations to management when
appropriate, on ways to improve productivity or quality. Assist the
NASA customer locating property for inventory purposes.
Support Testing
Provide setup and configuration support to individual users involved in
testing programs. Provide quick response support to users involved in
testing and experiencing issues. Participate with the NASA customer in
the DTL and End User Testing formalization process. Participate in
annual COOP testing including setup, configuration and instruction.
Prepare test plans when appropriate. Investigate failures reported by
testers.
Support Refresh
Maintain awareness of the refresh schedule. Prepare tickets in
advance of an individual’s refresh to schedule restoration of the
required third party software. Coordinate with ACES and the ACES
SME on refresh issues and scheduling related conflicts.
Conference Room Support
Maintain the projector pool. Provide quick response support to
meetings in progress when issues occur with the projector, smart
board, wireless keyboards, mice or the CR PC. Maintain a battery

4. replacement schedule for wireless conference room devices. Maintain
an effective inventory level of spare projection lamps.
Desktop Display Pool
Maintain the desktop display pool.Install, uninstall and move monitors
as required.Evaluate and replace monitors as required.Maintain
inventory of video cables and adapters.
Printer Support
Maintain the NSSC printer pool. Install, uninstall and move the NSSC
printers as required. Coordinate printer moves with the NASA property
manager. Troubleshoot and repair or replace defective printers.
Specify printers for purchase. Periodically reorder maintenance kits to
support the pool printers.
NSSC Headset Support
Maintain the NSSC headset pool. Troubleshoot and repair or replace
malfunctioning headsets. Maintain a headset battery inventory.
Desktop Quality Assurance
Randomly visit NSR customers to ascertain the quality and timeliness
of the service received.
Provide budget recommendations
Submit request for budget items based on usage and failures of the
supported hardware. Submit recommendations for software purchases.
Network Cable Installer
TEKsystems
SAIC
Stennis Space Center
Dec. 2012 to Jan. 2013
Temporary Position
Job Duties
I supported a large data center with multiple clients supporting numerous
systems. I directly supported local area networks and communications using
supporting networking hardware and software in a Cisco environment. I
terminated and tested Cat 6 cabling, ran Cat 6 cable under floor and through
drop ceilings installing jacks wall plates to best suit building infrastructure.
Configured ports for connectivity through secure network.
Desktop Support

5. TEKsystems
Ochsner Hospital
New Orleans Metropolitan Area
Oct. 2012 to Nov. 2012
Temporary Position
Job Duties
I worked at three different locations assisting the information technology
department with EPIC project. My daily duties consisted of imaging computers
through the network which deployed using PXE boot image. I configured new
workstations and workstations on wheels (WOW’s) to the Ochsner domain and
wireless network which connected computers to citrix allowing Epic to be pushed
through. I assigned each individual computer its name and static TCP/IP
address for inventory and a secure connection. I installed all the Epic BCA
downtime software for every department at Ochsner Hospital in the New Orleans
metro area, which allows the department to print documents through hard line
incase network failure. I ran scripts through command prompt which allowed all
computers to be put in kiosk mode. I configured many new computers to printers
in there designated departments allowing printers to print over the network. I
assisted the information technology department with helpdesk tickets
troubleshooting Ochsner employee computer issues either in person, by phone,
and or by remote desktop, using LANDesk.
Desktop Support
Information Technology Department
Missouri Valley College
500 E. College Street
Marshall, MO 65340
Aug. 2008 to May 2011
Intern Position
Job Duties
At Missouri Valley College I worked with the IT department troubleshooting
issues on computers throughout my years as a student. I provided support and
maintenance, which included installing, diagnosing, repairing, maintaining and
upgrading computer software, hardware, and equipment daily for both Windows
OS and Mac OS. I assisted many of the faculty and students with troubleshooting
computer hardware and software issues, in person, by remote desktop and by
phone. I made cat 5 cables used to connect ports in network closet and ran cat 5
cables through drop ceiling connecting them to wireless modem throughout
campus.