Technical suport

1. Company
LOGO
Technical Skills Hardware Skills
Chapter 4: ………..

2. Introduction
• Ability to operate tools, components, and
peripheral accessories. Able to read and
understand technical manuals, procedural
documentation. Ability to conduct research into
PC issues and products as required.
 Below you'll find the most important hardware
technician skills.
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3. PC and Laptop Computers
Here's how laptop and PC computers is used by
hardware technician :
 Installed new PCs and laptop computers, installed
software, performed repairs and upgrades.
 Installed, maintained and upgraded Windows desktop
and Windows laptop computers..
 Repair of both desktop and laptop computers.
 Configure new and existing desktop laptop computers
including hardware and software upgrades, and
repair/replacement of all hardware.
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4. Computer System
Here's how computer system is used by hardware
technician :
 Respond to customer requirements by installing,
configuring, troubleshooting, repairing and training
customers on computer systems and peripheral
equipment.
 Perform routine preventative maintenance on all
computer system equipment, ensuring hardware
integrity.
 Diagnosed potentially defective computer systems via
voice support.
.
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5. Microsoft Windows
Here's how Microsoft windows is used by hardware
technician :
 Upgraded laptops with New version of Microsoft
Windows.
 Diagnosed and solved Microsoft Windows issues.
 Worked as helpdesk department by calling satellite
clinics to update and repair of computers remotely using
Microsoft Windows Terminal Services.
 Performed Microsoft Windows upgrades, full
hardware/software installations and service - Performed
testing/troubleshooting to determine product needs and
service solutions.
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6. Test Equipment
 Test equipment is a mechanical tool or a device
which is used create signals and gather
response from an electronic device under test. It
helps in detecting any faults in the device .
Here's how test equipment is used by hardware
technician :.
 Maintained test equipment and documentation..
 Use of basic and specialized test equipment to
diagnose, analyze and resolve errors.
 Employed specialized test equipment to
diagnose and isolate source of equipment
failures 6

7. Desktop Support
Here's how desktop support is used by
hardware technician :
 Provided computer, telecommunication and desktop
support .
 Provided end-user, data center, and telecommunications
technical and desktop support.
 Serve as Tier I line of support by taking in calls,
troubleshooting ,and providing desktop support.
 Performed remote desktop support, via VPN, using PC
Anywhere, Microsoft NetMeeting.
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8. Software Applications
 A software application is any computer program
developed and used by consumers, such as Microsoft's
suite of products (Office, Excel, Word, PowerPoint,
Outlook, etc.), Internet browsers such as Firefox, Safari,
and Chrome.
 The software application is designed to help the user
perform specific tasks - personal, educational, and
business functions.
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9. Software Applications
 Here's how software applications is used by
hardware technician :
 Provided day-to-day support to end-user computer
hardware and software applications.
 Install, upgrade and configure Windows, MS-DOS, and
various software applications.
 Assisted end users when they had a problem or
problems with different software applications.
 Performed installations, upgrades, patches and backups
of software applications and operating systems.
 Designed and installed software applications based on
departmental needs.
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10. Network Printers
 Here's how network printers is used by hardware
technician resumes:
 Configured and customized network printers.
 Provide support to network printers, software and
hardware and provide adequate training to internal
clients to operate various system printers.
 Installed various software applications on servers and
configured workstations to interface with servers and
network printers.
.
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11. Switches
Here's how switches is used by hardware technician :
 Maintain government and/or vendor-manufactured
telecommunications equipment, fiber optic modems,
multiplexer, fiber optic/Ethernet cables, switches &
telephone systems.
 Helped Network Services configure Cisco routers and
switches, redirecting network traffic to better allocate
communication for Local Area Networks.
 Expanded networking equipment inventory by
researching and learning new product lines, such as Dell
and HP switches.
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12. Workstations
 Here's how workstations is used by hardware
technician :
 Configured new workstations, leveraging Microsoft
system images to support efficient deployment..
 Configured workstations under a network Windows NT
or any network operating system configuration or
server.
 Refurbish Servers and workstations resulting in
significant savings.
 Supported users workstations running proprietary
software.
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13. Ethernet
 Ethernet refers to a system that connects a series of
computers in a local area network (LAN). This is often
done through Ethernet cables, which plug into a router or
other port in the modem in addition to the computer port.
As Ethernet connects only a local network, there are
more protocols regarding how information is transmitted.
 Here's how Ethernet is used by hardware technician
 Re-routed Ethernet cables to go from the wall data ports,
to the digital phone
 Connected the Ethernet cable from the digital phone to
the personal computer.
 Installed and altered Ethernet and fiber optic connection
per configuration changes 13