This document outlines the responsibilities of a training manager role. The key responsibilities include conducting needs analyses to determine relevant training solutions, planning a 12-month training calendar in coordination with HR and regional managers, designing and developing training materials and programs for staff, volunteers, and managers, and providing coaching during implementation of training programs. The role also assists with new store openings and supports legal and statutory training requirements.

1. Conductingregulartraining andneedsanalysisinordertodetermine the mostrelevantandcost
effectivetrainingsolutionsforshopteams,Store Managersand Salesstaff thatwill improve
individual/teamknowledge,skillsandinturnshop/ business performance
Workedwiththe HR BusinessPartner/Regional Managerstoidentifythe trainingrequirements
tailoredtothe businessneedsandindividual PDP’s;determinesthe prioritiesandplansa12 month
rollingcycle tocreate a companywide trainingcalendar
• Contributestothe design,developmentandproductionof trainingmaterials,documentsand
manualsto ensure consistencyandqualityof contentanddeliverytomeetthe specificneedsof the
retail trainingprogramme
• LiaiseswithMind’sCommunicationsPartnertoensure all trainingmaterials,documentsand
manualsare on brand and adhere tothe brand guidelines
 Designsanddevelopsaplannedandongoingtrainingprogramme forvolunteersthat
providesshopmanagerswiththe learningresourcesandtoolstoimprove performance and
optimise onthe potential of ourvolunteerteams
Providescoachinganddevelopmenttothe retail trainersandshopmanagersresponsiblefornewly
appointedmanagers,staff andNVQtraineestoensure effective implementationof all new and
existinginshopandclassroombasedtrainingprogrammes
• Assistswiththe inductionandtrainingfornew shopopenings;workswiththe Regional Manager
to ensure qualitystandardsare met;followsthroughonpostshopopeningstoidentifyany
immediate trainingneedsandprovidesthe appropriate training
• SupportsRegional Managerswithnewshopopeningsbyassistingduringthe set-upoperationand
attendingonopeningday
• SupportsRegional Managerswithrecruitmentactivityand employee relationscase work•
Evaluatesandreviewstrainingmaterialsandtoolsutilisedonthe regions,updatesasappropriate to
ensure maximumeffectiveness
• Withthe supportof the Retail Trainers,coachesandsupportsnew shopmanagersandstaff
throughtheirinductiontrainingtoensure maximumbenefittothe employee andcompliance with
statutoryobligationsandcompanypolicies
• Understandsthe needsof the businesstoensure legal compliance trainingisorganisedand
deliveredcosteffectivelye.g.healthandsafetytraining
• Works withourNVQprovidertosupportand coach traineesonNVQtrainingschemes;identifies
any additional trainingrequirements
• Workscloselywiththe Regional Managerstoensure thoroughimplementationandevaluationof
the trainingprogrammes
• Managesand maintainstraininginformationonthe database /systemfortrainingreportingand
record maintenance
• Activelyparticipatesintwowaycommunication,sharingandexchangingrelevantandtimely
informationwithRetailTeams,Central Servicespersonnelandall external providers.