1. Pramita Choudhury
Mobile: +91-9769834312
Email: choudhury.pramita@gmail.com
Seeking assignments in Training and Development and Team Management with an organization of
repute.
Result Oriented Planning Leadership Decision Making Analytical
Professional Synopsis
 Highly accomplished training professional with successful 9 years of Corporate Experience in the field of L&D
and HR
 Possess superior presentation skills and proven ability to deliver large scale training programs
 Skills in designing & conducting customized training programs geared towards optimizing knowledge and
operational efficiencies of the organization.
 Experienced in conducting training programs in the areas of Retail, Customer Service, and Product & Soft Skill.
 Specialize in conducting TNA, Content development & Training execution through business centric learning
interventions, R & R, Training/Coaching individuals across hierarchy to perform & deliver organization goals
 An effective communicator with good Interpersonal skills. Demonstrate strong competency in collaboration
and problem solving
Core Competencies
 Team Management
 Good Interpersonal Skills
 Organizational and Leadership skills
 Honest and Hard Working
 Human Resource Management
 Training & People Development
 High Adaptability
 Personnel Development
Career Path
Training Officer, Jan’2013 to Dec’2016
Hindustan Field Services Pvt. Ltd.
– A joint venture of Hindustan Unilever Ltd. and Smollan Holdings, Mumbai, India.
Sr. Executive – Trainer, Mar’2010 to Sep’2012
@Home – the Mega Home store, Mumbai, India.
@Home is a retail division of Nilkamal Ltd and was incorporated in 2006, and today the company has presence pan
India with 20 stores across 12 cities.
Executive – Training & Development, Dec’2007 to Feb’2010
Wadhawan Retail (P.) Limited, Mumbai, India.
WRPL was incorporated in 2005, and today the company has presence pan India with over 150 stores. WRPL has
presence across India with multiple brands like Spinach, The Home Store, Sabka Bazaar, S*Mart, Sangam Direct and
Maratha Co-operative stores positioned as neighborhood community stores

2. Professional Experience
Learning and Development
 Training and Coaching - Training all retail staff: training in product knowledge, customer service and retail
selling skills. Coaching in-store refreshers, individual coaching.
 New staff Training – Ensuring 100% staff trained.
 Retail Staff Development – developing and implementing retail initiatives and staff motivation programs.
 Meet Retail Store KPIs – Ensuring all retails stores meet the better store target. And ensuring the retail stores score
more than the industry benchmark.
 Development and Implementation of New Initiatives – ensuring that there are improvements in the store
management and staff as a result of training.
 Store Staff Progression.
 Planning, directing and coordinating the training and development activities for staff.
 Adopting creative methods to increase customer contact and developing highly knowledgeable front end staff.
 Designing interactive, motivating and action oriented content based on the job description of the participants
using videos, activities, case studies, etc.
 Visiting stores regularly to monitor the store staff and check effectiveness and consistency of their behavior.
 Performing On Job Programs for Product, Process, Functional and Soft Skills enhancement of Retail Store staff.
 Assessing the effectiveness of the training programs by conducting pre and post training assessments, feedback
system and mystery customer visits.
 Conducting Performance Review and Appraisal for all staff across 20 stores and Head office twice a year
 Employing Rewards and Recognition Programs to motivate employees.
Generalist HR
 Screening the candidates through telephonic round of interview.
 Approving the right candidate for the right store in the right city.
 Assisting in conducting selection interviews
 Assisting the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of
manpower requirements, which includes activities like vacancies updations & validation, exploring internal and
external resources for lining up candidates.
 Handle Employee Grievances, Employee Discipline and Counseling
 Responsibilities include providing counseling and assistance on people related issues
Significant Highlights
 Operational excellence- Introduced Project Lakshya which enabled to map Right FA at Right store every MOC.
 RAG - analysis and regular training interventions and bottom boxing on a quarterly basis.
 Developed new modules basis grades.
 Conducted out Bound Training Programs for middle management at Empower Activity Camp at Kolad.
 Designed and delivered new training programs on various soft skill requirements and created In House Training
Videos to enhance training modules.
 Designed Post Training Effectiveness Tracking System and Daily Sales Tracker to monitor performance of each
employee. This resulted in an increased awareness of employees own performance. Initiated Monthly Product
Knowledge Tests which increased product knowledge among employees.

3. Training Conducted &
Co-Facilitated
TRAINING
PROGRAM
TARGET AUDIENCE SKILL DEVELOPMENT
Customer Handling skills Frontline Types of customers and how to handle them.
Gateway to Spinach
(Induction & Orientation)
New Recruits at the store Technical Skills – Knowledge of select SOP’s &
Merchandising Knowledge & Awareness about
Spinach
Customer Service
Champions
GCA’s (Frontline Sales Staff)
& Store Managers
Human Skills – Soft Skills like
Communication, Customer Service & Retail Selling
Skills
Think Fresh, Act now (F&V) GCA’s (Frontline sales Staff) Human skills – soft skills like Communication,
Customer service, Retail selling skills & Handling
customer complaints & queries.
Technical skills – Merchandising knowledge
Furniture Product Knowledge Frontline Product Knowledge
Accountability CCA’s (Frontline Sales Staff)
& Store Managers
Power of Ownership
Building Relationship with
Customers
CCA’s (Frontline Sales Staff)
& Store Managers
About Customer Service
Impact of Good and Bad Service
Moments of Truth
Effective Selling skills CCA’s (Frontline Sales Staff)
& Store Managers
How to sell better
Business Etiquette Field Supervisors
Team Building modules For regional conference
which included Field
Supervisors, Field Managers
and HO Team
Training Attended
Training Program Training Co. / Trainer
Train the Trainer (April’08) Internal Program
Presentation Skills (Aug’08) Internal Program
Shelf Space planning (Feb’09) Internal Program
Advanced Excel (April’10) External Program
Retrainer External Program
Team Building (December 2013) External Program

4. Education Credentials
 Master in Business Administration (HR)
ITM Business School, Kharghar, Navi Mumbai 2006 - 2008
 Bsc .(Industrial Fish and Fisheries)
Burdwan Raj College, University of Burdwan, West Bengal 2001 – 2005
IT Skills
 Operating Systems: Detailed knowledge of the all Windows
version
 Application Programs: Internet applications, Proficient in
Word, MS-Excel 98,2000,2003 & 2007,Lotus Notes (IBM)
Strengths
 Accept Challenges
 Like Changes
 Hard Working
 Innovative
 Fast Decision Making
Personal Details
Date of Birth : September 22, 1983
Languages : English, Hindi & Bengali
Marital Status : Married
Reference : Available on request
Passport : Available on request