1. SHIVAKUMAR.R.
Mobile. No. 9500173020..
7299909041.
Mail ID: rajeshshivaa@gmail.com
Role : AVP – LEARNING & DEVELOPMENT
I on Me
I am a high impact outcome-oriented leader in Talent development & Organizational
change, have proven leadership abilities in strategy, design and execution coupled with
deep understanding of organizational culture& change management, talent & organizational
development and digital businesses. I believe in strong collaboration and expertise driven
performance to achieve audacious targets.
As a Learning & Development leader with most distinguished brands, I aspire to maximize the impact
employee and shareholder value. My experience is diverse across Hospitality, project management,
Corporate sales & relationship management and human resources - learning & development while
serving clients across social Media Information services, Travel & Hospitality, Hospitals & Pharma
industries. I am formally educated in Hospitality, Tourism management disciplines.
Expertise: Learning & Development, Leadership development, Program management, & Hospitality
Operations.
Specialties:
Leadership Development, Program Management, Systematic Thinker , Aspiring Visionary, Change management,
Solution , Empathetic Manager, Leader with Influence, Training, Leadership Learning Strategy, Skillful
Communicator, Ambitious Learner
STRENGTHS
 Eminent communication/presentation/interpersonal skills complimenting corporate
work culture.
 Better grasping, learning and understanding capabilities as an individual contributor
and cohesive team player.
 Adaptive to change of environment with a result-oriented nature leading to goal
achievement.
 Self-motivated, self-initiated and highly organized with good task co-ordination skills
& good relationship management.
 An effective communicator with excellent relationship building & interpersonal skills;
strong analytical, problem solving & organisational abilities.
Areas of Expertise
1

2. Human Resource Management
℘ Handling smooth implementation of HR policies for manpower planning, recruitment,
selection, induction, motivation, orientation and development of the workforce.
℘ Monitoring, developing training programmes and maintaining the training requirements.
℘ Coordinating manpower planning, recruitment, induction, exit interviews & ensuring
cultural fit.
℘ Developing / implementing new recruitment / selection policies as per staffing
projections.
Training & Development
℘ Plan, Co-ordinate and Deliver the Induction program, including Functional Induction,
for new joinees.
Develop & design various training modules and ensure delivery of those to different
sections of employees
Designing and deploying the Training Need/ Requirement Assessment analysis for
creating learning agenda for the region.
Co-ordinate for external training programs, conventions and conferences
Empanelment of Training Consultants and renewal of their contracts in collaboration
with Support office
Oversee the training/ summer placement/ internships/ projects undertaken by students
from various professional colleges
℘ Arranging trainings for existing / new recruits for improving their performance levels;
updating them latest developments & modifications and inspire individuals to strive for
excellence.
℘ Determining training needs & conducting programmes to enhance efficiency in
operations.
℘ Reviewing training outlines as per instructional methodologies and formats determined in
analysis phase.
℘ Monitoring the performance of employees to ensure efficiency in operations and meeting
of KRA’s.
Performance Appraisal
℘ Assisting in managing appraisal process across the levels and establishing framework for
substantiating performance appraisal system linked to reward management.
℘ Assisting the reviewing authority for the Performance Management System to make final
decisions.
ACHIEVEMENTS:
 Trained and placed 6000 employees and students in the hospitality & health care
industry.
 Internet based training and other computer-aided instructional technologies
 Got lot of complements from the customers for the WOW factor created by Training
and brought the pro activeness among the employees to reach the customers.
2

3.  Developed Training Modules related to Attitude, Communication, Customer Service
and the same was implemented for PAN India Trainers in Apollo Hospitals Group.
 Made the employees to identify their core competency and changed their way of work
to suit core competency.
 Brought awareness about Self Confidence, Attitude, Team Spirit, Ownership, and
Enthusiasm and made the employees to acquire.
 Successfully implemented a new concept of Employee Recognition Program in the
present company.
 Conducted various programs like Behavior Skills, Attitude, Leadership Qualities,
and Motivation sessions for MBA & M.com students in Madras Christian College.
 Conducted various Employee Engagement Programs which includes Quiz, Cricket
League, Painting competition for internal customer delight.
 Strong analytical and conceptual skills
 Experience and track record in managing budgets Ability to work independently and
in small teams
 Outstanding communication, interpersonal skills and possess experience in creating
branded communication to promote learning initiatives.
 Played a vital role to Implement Mystery Customer Program through which
analyzed the impact of Training.
 Successfully implemented Champion of the Month /Year as Employee Recognition
Program in the present Hotel.
 Successfully implemented Employee Engagement programs across all aloft hotels
India.
 Successfully completed the Pre opening process like department setup, Conducting
New Associates Induction & Orientation program, Service Excellence workshops for
all department associate. and also helped the hotel units to transit smoothly form
Projects to Operations in four Aloft Brand Hotels Aloft
Chennai,Bangalore,Coimbatore,Chandigarh .
 Over Six Hotel Preopening Setup Experience which includes Asiana Hotels Chennai,
Aloft Chennai ,Aloft Bangalore, Aloft Coimbatore ,Aloft Chandigarh & Aloft
Ahmedabad.
3

4.  Handled the training and developed operations across all the Aloft Hotels in India by
leading a team of 3 trainers.
 As Learning Services and Six Sigma Manager with ITC Sheraton Park Hotel &
Towers handling two important portfolios which is focused on unit quality assurance
which is a part of Starwood brand as well as ITC having over 283 rooms with five
F&B Venues.
 Analysis of guest comments from EGCC/Social Media through six sigma tools and
focuses on Training Need Analysis .
 Rolling Six Sigma practices across the unit AET team to meet standards by focusing
Revenue through sustainable quality with effective cost savings measures.
 Conducted Pre opening training sessions for all the new joiners for ITC VILASA –
THE LUXURY COLLECTIONS HOTELS.Upcoming Luxury Collections hotel
under ITC
 TNA through guest comments ,Conduct Weekly Management Development Sessions
for all HOD’s and Managers – Topic Havard Business Review , Business Leaders
Interview overview ,Best practices in Hospitality Industry,Branding Experience ,
Team Builidng Exercises, Behavioural Training ,Stress Bursters etc., has been
covered in the session.
 Redesigned The Ultimate Butler module along with Southern Region ITC Trainers
Team
 Raised the Bar in a new Learning Initiative known as LEARN FEST focused on
bringing the culture of Learn with Fun among associates and managers.
EXPERTISE
Excellent Communication and interpersonal skills
Proactive and Go-Getter
Experience in working with cross functional and senior leadership teams
Relevant experience (around 10 years) in leading Campus Hires – on boarding /Training
Initiatives
Prior experience in having designed and implemented Campus Training programs in large
scale
Mobility - Willing to travel at short notice.
Role Description:
4

5. Phase -1
Own Campus Hire – On boarding and Training program
Work with different teams within organization in ascertaining training needs for Campus
Hires, Content preparation and development
Experience in work with educational institution and organize Training programs
Ensure that content prepared is delivered to the selected students.
Organize & arrange internships and track progress
Phase -2
To chalk out the complete Training plan for the campus hires post joining and execute it.
This includes the following:
Content Development In consultation with Delivery Managers
Training administration through the identified internal Trainers
Regular Assessments and tracking progress
Final Assessment, selection and deployment
Plan & conduct training programs for all the new joinees.
campus training experience to run centre of excellence (COE)
OVERALL EXPERIENCE: 14 YEARS & 9 months.
WORK EXPERIENCE: PRESENT
HEAD – TALENT & TRAINERS DEVELOPMENT.
SENIOR MANAGER – LEADERSHIP DEVELOPMENT & PROCESS QUALITY.
GRT GROUP OF COMPANIES
Aug 2014 - Present
KEY SKILLS:
• Heading the team trainers across the Retail Units.
• Manage the Training Calendars Yearly, Monthly etc.,
• Conduct TTT for Trainers Team.
• Guiding the entire team on identification of training methods, selection of quality
training topics, skill based training etc.,
• Proven competence in track record in personal delivery/ facilitation of
leadership/management and personal effectiveness training program to senior level
leaders and in Training content development designing, delivery & training
effectiveness audits.
5

6. • Identify and creating Benchmarking systems in Learning needs in business functions within
the organization.
• Managing budgets, Ability to work independently, creation of Agendas for Senior
Management members meeting , communications with Senior Management team.
• Co ordination and supporting role to Peoples Office on Appraisal.
• Being involved in Learning Academy Concepts and Strategy creation team
Key Competencies:
Expertise for about 13 and more years in training field.
Ability to quickly assess and accommodate shifts in the business environment and related needs and
priorities
Strong interpersonal effectiveness and teamwork skills
Ability to manage multiple priorities in a fast moving environment; project management experience
desired
Proven ability to execute in ambiguous situations
Solid communication skills and ability to interact with all levels of leadership
Ability to build partnerships/relationships with key stakeholders
Strong training facilitation skills in technology courses.
Courage
Drive for Quality and Results
Excellent communication skills
Ability to build partnerships/relationships with key stakehold
PREVIOUS EXPERIENCE
HEAD - LEARNING SERVICES & SIX SIGMA
ITC SHERATON PARK HOTEL & TOWERS,
CHENNAI . October 2010 – MAY 2014
TRAINING MANAGER –ALOFT HOTELS - INDIA
ALOFT HOTELS
[CHENNAI,BENGALURU,COIMBATORE,CHANDIGARH,AHMEDABAD]
BY STARWOOD HOTELS & RESORTS WORLDWIDE,USA.
JAN 2009 – MAY 2010
DUTIES AND
RESPONSIBILITIES:
6

7.  Conduct Training Need Analysis for all associates in the Hotel through which Identify
training objectives and Select of trainees, Pretest trainees – if required.
 Roll out Starwood brand standards training sessions like Service culture, Star
Strategy, Senior leadership workshop etc..
 Co-ordinate the departmental trainees, Plan & Prepare Training Schedule every month
and roll out the training sessions.
 Conduct and supervise training and development programs for employees.
 Conduct Induction & orientation sessions and arrange on-the-job training for new
employees.
 Identify training needs and plan to impart Soft Skills training.
 Rank-and-file employee’s performances maintain and improve their job skills, and
possibly prepare for jobs requiring greater skill.
 Periodically evaluate training effectiveness.
 Class room training; and electronic learning, which may involve interactive Internet-
based training, multimedia programs, videos and other computer-aided instructional
technologies, simulators, conferences, and workshops.
 Evaluation of the training program to know the effectiveness of the training
 Assisting HR activities.
 Record all the training activities like training hours, man-hours department wise in all
units.
 Measuring Training Effectiveness through Guest Feedback.
 Ensuring quality of Training Delivery through audit, coaching & Periodical
evaluation by Rewards & Recognition program.
 Raised the Bar in Talent Recognition Program for the Top Performers and centralized
in all other units. ( Star performer for Quarter ,Honesty ,Cost saver, Impresser,
Service Brilliance, Attire & Grooming, New Imitative.
 Attend Starwood online training sessions from Development centre SW One.
Achievements
 Aloft Brand - Quality Assurance Champion within the group.
 Social Media Champion.
 Starwood authorized Face book administrator for Aloft Chennai.
 Crisis Management Champion for Aloft Chennai.
 Food Safety Committee leader for Aloft Chennai as per EHC standards.
 Ensured Brand standards, Programs and updates are in place in all Aloft units under
our Company i.e.,Chennai,Bengaluru,Coimbatore,Chandigarh,Ahmedabad-
Preopening stage)
 Conduct Induction /Orientation programs for HOD’s /Managers, GM ‘s.
 Conduct preopening training programs in all the units for Talent to Managers.
 Instrumental for the transformation preopening units to operation.
 Liaising with different Starwood team like Digital Marketing, Brand Management
,HR ,SPG for all hotel operational requirements.
 Nominated for Young Training Manager Award by FHRAI 2012 by the present
company.
7

8. Attitude:-
• SMART TEAM PLAYER Self starter able to motivate myself and the team to
complete the task or project with minimum guidance.
• Focused on SMART TEAM PLAYER – Timeliness, Dedication, Problem fixing ,
Detailing and finally Excellence.
• Passionate drive towards creating GEN NEXT Leaders/ Talent and business
• Identify emerging learning technologies and keeps abreast with industry standards,
incorporating them as appropriate into the training curriculum
• Displays self thinking and creativity, and excels at meeting business challenges with
resourcefulness and innovative ideas
• Collaborates with colleagues across the organization.
• Lives with the Values of Ambitious, Courageous, Responsive, Trustworthy, Creative,
Detailing ,Mistake proofing.
Technical Skills:-
Good communications skills (Verbal & Written)
Resourceful and ability to organize events
Strong interpersonal skills
Manage multiple priorities in a fast paced environment
Proficient in MS Office (Excel)
MS Outlook: Receive and respond to internal employees messages
Should have good time management skills.
Good team player
PREVIOUS EXPERIENCE:
SKILL DEVELOPMENT MANAGER – HR,
THE ACCORD METROPOLITON HOTEL PVT LTD,
CHENNAI.
1st JAN 2008 – DEC 2008.
8

9. ASST TRAINING MANAGER - HR ,
CORPORATE- HR ,
APOLLO PHARMACY RETAIL OUTLETS &
HOSPITALS
UNIT OF APOLLO HOSPITALS ENTERPRISE PVT
LTD,
CHENNAI.
NOV 2007 TO DEC 2009.
ASST MANAGER-TRAINING – HR.
ASIANA HOTELS PVT LTD,
CHENNAI
MAY 2006 – OCT 2007.
THE CHENTH HOTELS LTD as TRAINING
EXECUTIVE
Jan 2004 to Jun 2006.
MANAGEMENT TRAINEE
THE COORG RESORTS
MADEKERI,KARNATAKA
JUNE 2000- DECEMBER 2003.
EDUCATIONAL PROFILE:
Master of Philosophy in Tourism. M. Phil
Madurai Kamaraj University,Madurai
2005-2006.
PG Diploma in Training & Development,
ISTD – New Delhi.(Pursuing)
Master of Tourism Management .M.T.M.,
Madurai Kamaraj University, Madurai.
2003 – 2005.
Bachelor of Science. B.Sc.
Hotel Management and Catering Technology,
Madurai Kamaraj University, Madurai.
1997 – 2000.
9

10. Certifcate Programs : Train the Trainer Workshop –PAN INDIA TRAINERS
APOLLO HOSPITALS.
ALOFT BRAND SERVICE CULTURE TRAINING
BY STARWOOD HOTELS & RESORTS ,USA.,
STAR STRATEGY & LEADERSHIP WORKSHOP
BY STARWOOD HOTELS & RESORTS ,USA.,
SPG LOYALTY PROGRAM PREOPENING PROPERTY
SETUP
TRAINING PROGRAM. (International Certification)
BY STARWOOD HOTELS & RESORTS ,USA.,
SIX SIGMA GREEN BELT CERTIFICATION WORKSHOP
ITC HOTELS LTD, (GE.Certification)
References:
(1) Mr. Anand RAO,
GROUP HEAD L & D & HMI INSTITUTE,
ITC HOTELS LTD,
NEW DELHI.
(2) Rebecca Wiles, SPG Property Support Service Trainer,
Singapore
Starwood Hotels & Resorts .
(2) Mr.Inder Thapa,
Vice President –Aloft Hotels India.
(3) Wg Cdr. R.D.Mohan,
Indian Air Force.
(4) Mr.Karunakar.T.
President –HR -India
10

11. Apollo Hospitals Limited,
Secundrebad –India.
PERSONAL PROFILE
Father Name : D.RAJESWARAN
Date of birth : 27/09/1979.
Sex : Male
Nationality : Indian
Marital Status : Married.
Children : Two
Languages known to speak : Tamil ,English ,Hindi.
Languages known to write : English, Tamil.
Hobbies /Interest : Inspiring Journals/Books/Travelling to different
destinations
Address : Plot,No-27,Saravamangala Nagar 3rd
Cross Street,
Chittlapakkam,Chennai -600 064.
DECLARATION
I hereby confirm that all the above mentioned information is true and to the best
of my knowledge
Place: Chennai Yours Sincerely,
Date:
[SHIVAKUMAR.R]
11