The document is a resume for Patrese Thrash, highlighting her extensive experience in customer service, leadership, and sales within the retail sector, particularly at Nordstrom. It emphasizes her strategic thinking, operational enhancements, and recruiting skills, alongside a Bachelor's degree in Human Resource Management. The resume also includes contact information and references.

1. PATRESE THRASH
4382 Savannah Drive, College Park, Georgia 30349| thrashjobs@gmail.com |
404-492-1619
OBJECTIVE A position thatallows growth within the company.The ability to exercise my proven ability to
exceed goals and to use my ten years of leadership experience and applyitto the current
position.Enhance the work environmentwith greatcustomer service strong operational
skills,qualified staff,increased volume.
SKILLS & ABILITIES  Customer service
 Professional communication skills
 Compelling leadership skills
 Detailed oriented
 Strategic thinker
 Operations enhancement
 Recruiter
EXPERIENCE SALES NORDSTROM
5/14-10/15
Demonstrated thatcustomers come firstby serving them with a sense ofurgency. Engaging
customers and establishing a relationship to ensure future business. Shared product
knowledge with customers while making personal recommendations. Maintained selling
goals.Exceeded goals by suggestive selling and using all technologyprovided to enhance
shopping experience. Applying managementexperience to assistnew leadership in the
company.
MANAGER NORDSTROM/ NORDSTROM RACK DIVISION
4/04-05/14
Proven ability to find and hire top candidates for open position.
Demonstrated experience in maximizing the skills and talents ofteam members through
delegation,coaching,training,etc. to meet& exceed performance expectations .
Demonstrated experience in offering enhancements or improvements to established
business procedures thatenhance organizational effectiveness.
Ability to communicate effectively and clearly both verbally and in writing to staff and
leadership.
Demonstrated experience in utilizing workforce managementtools,managing service levels,
and scheduling/managing stafffor optimal performance.
Demonstrated abilityto appropriatelyaddress internal & external customer issues while
respecting business needs.
Demonstrated abilityto meetdeadlines and manage team to achieve performance goals,
while focused on efficient& effective problem resolution.
Demonstrated abilityto weigh the needs,strengths,and opportunities ofthe departmentand
decide the bestcourse ofaction for all parties.
Demonstrated abilityto promote the team atmosphere,be inclusive ofall team members,
and work well with co-workers & other leadership.
Demonstrated abilityto accept responsibilityfor one’s actions with honestyand integrity,
while maintaining credibilityand remaining committed to organizational success.

2. PAGE 2
SALES NORDSTROM
10/00-4/04
Handled all customer transactions,answered multiple lined call center,and daily
administrative functions.Developed and enhanced dailyoperations for a more efficient
process to better serve customers. Shared productknowledge with customers while making
personal recommendations. Demonstrated thatcustomers come firstby serving them with a
sense ofurgency. Engaging customers and establishing a relationship to ensure future
business.Maintaining selling goals.Exceeding goals bysuggestive selling and using all
technologyprovided to enhance shopping experience.
EDUCATION ASHFORD UNIVERSITY, SAN DIEGO, CA
BA
HUMAN RESOURCE MANAGEMENT
GPA 3.18
COMMUNICATION Strong verbal abilities
Strong written abilities
Email literate
Strong customer service etiquette
LEADERSHIP Lead several promotional events successfully
Conducted new hire orientation classes
Mentor speaker for teen girls
REFERENCES Beatrix Mainer
Recruiter
(678) 687-3537
beatrix_m@msn.com
Sharese McNutt
Nurse
(678)592-3273
sharesemcnutt@sbcglobal.net