1. Catalogue 2016/2017
We Grow Your Business by Growing Your People

2. KCM Performance trains, consults and coaches people to help
organizations unlock business value by optimizing individual
potential and organizational performance.
Founded and led by our Managing Director, who has been in the
training and education industry for many years, had built a
reputation for offering high-quality training delivered by only
experts with genuine practical and applicable experience.
All of our trainers are real-world industry practitioners turned
trainers. Our corporate training solutions can also be customized
to address your unique challenges and developed on demand,
fostering development for professionals everywhere.
Our 360 solutions cover a broad range of program areas to enable
tactical and strategic skill that solves immediate on-the-job needs
and also align with your organizational goals.
Our extensive portfolio of public seminars and programs are
designed for all experience levels, covered everything from
general concepts to specific program area, processes or
techniques.
We Grow your Business by Growing Your
People
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3. Our Advantage
Mystery Shopping
Training & Development
Customized Training
Post-Training Review
In KCM Performance, whether you are an individual attending one of our public seminar or a
team receiving on-site training at your company, you will certainly experience quality and proven
training from leading experts in the field. KCM performance promises to keep our clients coming
back again and again.
Flexible Solutions
In reality . Only through multiple delivery methods and customized training programs for
corporate clients, allows learning solutions to best meet the needs of all our customers.
Collaborative Way
We will work with you to develop a relevant, applicable and practical solutions that customize to
address the challenges specific to your company.
Trusted Partner
KCM Performance aims to provide our clients to enjoy exceptional return on investment,
resulting in long term partnerships.
Extending Value Beyond Classroom
Training rarely starts – or finishes – in the classroom. Remember, the world is the classroom.
KCM Performance offers a full suite of solutions designed to help your company establish
targeted talent development objectives, improve existing work processes, put learned
knowledge into work, ensure skills are reinforced and the real value of training is realized.
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4. Welcome to KCM Performance
We grow your business by growing your people.
KCM Performance provides unique in-house, off-site and public leadership development and
management training courses across Asia Pacific.
We can customize our training to suit your organization's needs, whether that is sales,
marketing, leadership skills, business communication skills, personal effectiveness, upselling at
Front Office, MICE and hotel service operations courses.
All participants of our management and leadership training courses will take back with
something specific to them that will make a real difference in their workplace or individually.
We work with clients from the public, private sector, small start-ups to multi-national
corporations.
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5. At KCM Performance, we are always moving
forward…
………..updating and expanding our offerings beyond what is represented in this booklet.
For a more comprehensive understanding of our solutions and programs, please contact
us now.
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6. Customized On-Site Corporate Training Solutions
We curate one of the best programs in KCM Performance, based on the real industry challenges
of today with a focus on developing trends. We also offer a truly comprehensive, customized
corporate training solutions.
Programs can be customized to
each client's unique need.
Our public or internal seminars
provide a strong foundation of
skills that we encourage to be
built upon by practice. On-going
training reinforces acquired skills,
ensuring that participants have
fully and appropriately interpreted
the material and can correctly
apply what they have learned
once training has ended.
Investments in corporate training
are among one of the most
concern.
Although, learning can turn into
actions and drive results, yet many
executives still see them as
expenses instead of drivers of
revenue and efficiency.
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7. Immediately Applicable, Practical and Focused
Every program is unique. Each course is to address different challenges, goals and skill sets to
the individual or organization You or your company will benefit from our programs as they
focus on results, where professionals gain the tools they need to enhance capabilities and drive
success.
Our workshops are highly
interactive and inspire participants
learn by doing (not lecture-based).
Participants can digest our training
materials and share genuine
concerns through with a mix of
short lectures, team discussions,
varied activities and role-play
exercises.
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8. What Makes KCM Performance Different?
Training, whether driving profit or driving costs, ultimately defines the future and sustainability
of any company. In order to optimize your investment in human assets, we will map out the
criteria with you, that impact the ROI.
Training by experts not facilitators
Our experts not only familiar with the
challenges and solutions, they bring our
programs to live by sharing their "war
stories" .
We aim to build relationship
We build ethics and that make us
different and unique. The success of
our business will build on fostering
loyal partnerships with our clients
rather than extracting short gain.
With every client, we strive to build
long term relationships based on
clarity, approachability and trust.
Post training evaluations
We do not end our relationship after
the training. We will help you to
evaluate your employees who had
attended our training.
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9.  Introducing a total solution to
raising training ROI
 Mystery shopping
 Training budget insights
 Impact of employees skills
 Sustainability
 Training portfolio optimization
Raising Return On Investment
Organization wants to know that the money they are spending on training is correctly and well
spent. Often, they want to know that they are getting a desired or sufficient return on their
training investment (ROI). Improvement factors likely include but not limited to, increased
productivity, reduction of cost and improved employee retention.
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10. Our Resource Collections
Browse our resource collections and check if they support your training and likely able to apply
the knowledge and skills you have learned.
Sales & Marketing
 Finding Gold: Prospecting for Sales Lead like a Pro
 The Fundamentals of Hotel Sales : Overcoming Hotel Sales “Lead Fatigue”
 Hotel Sales: It is Easy to Identify the Right Customer
 The Next Source of MICE Revenue through “UP-SELLING” and
“CROSS-SELLING”
 The Relationship Advantage: Connecting with Customers and Increasing
Sales
 How to Turbocharge Your Strategic Account Management?
 How Clienteling Strategies Increase Revenue And Customer Retention?
 Fundamentals of Customer Centricity
 Turning your Contacts to Contracts through Successful Upselling
 An Authentic Customer Experience That Builds Brand Success
 Are You Building an “Order Taker” or “Solution Maker” Environment?
Leadership & Personal Effectiveness
 How to Deliver Exceptional Value to Today’s Busy Customers?
 Strategic and Analysis in Business Planning
 What It Takes a Leader to Lead?
 Leading People to Work Together as a Team
 Effective Team Leadership
 Practical Strategies for Supervising Sales Team
 The Voice of Leadership: How to Inspire, Influence and Achieve Results
 Coaching Skills for Leaders
 It Is Not My Fault, But It Is My Problem – Building Commitment &
Teamwork In The Work
 Train the Trainer
 Effective Handling of Complaints Made to Your Organization
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11. Business Communication & Presentation Skills
 The Professional Proposal: Make It Sells
 We Can Work It Out: Negotiation with Influence and Persuasion
 Social Media Advocacy Strategies
 The High-Level Business Impact of Social Media
 From Inspiration to Incorporation: Writing a Business Proposal
 Perfect Pitch: Crafting and Delivering Effective Sales Presentations
 Presentation Strategies for Managers
 Creating Better Customer Experience and Improved Contact through
Effective Communication
 Using Positive Communication to Empower and Develop People
Up-selling at Front Office & Reservations
 Increasing Revenue through Upselling at Front Desk
MICE & Hotel Service Operations
 Storytelling is Key to Hotel Sales Success
 How to Skyrocket your Hotel Career to become a True Superstar?
 Developing Competencies in MICE Sales
 Secrets to Successful Event and Conference Sales
 Breaking into Hospitality & Play Up Your Passion
 Managing Upset Customers & Service Breakdowns
 Increase Your Restaurant Revenue through Creating Returning
Customers
 Managing Front Office Operation Effectively
 A Role of a Manager in Housekeeping in the Hotel Industry
 Skilled Housekeepers Go Beyond the Basics—Are You Ready for that
Difference?
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12. All information stated in the brochure is correct at time of printing and subject to
change without notice. All contents may vary from time to time.
enquiries@kcmpeformance.com
www.kcmperformance.com