This document discusses quality management techniques including total quality management (TQM), lean thinking, kaizen, and the different types of wastes they address. TQM is defined as an organizational approach to meeting customer expectations through continuous improvement. Lean thinking focuses on eliminating waste. Kaizen emphasizes continuous small improvements through team-based approaches. The three main wastes addressed are muda (non-value adding activities), mura (unevenness of workflow), and muri (overburdening people or equipment). The document concludes that while each technique has advantages, combining approaches can yield the best results for quality improvement. Firms must also maintain quality levels over time through ongoing inspections.

1. TQM,LEAN THINKING,
KAIZEN AND ITS WASTES
GROUP MEMBERS –
DILJEET BHATIA – 60
TUSHAR APTE – 36
KOKILA PATEL – 17
SHATANU BHOPLE – 31
MAYUR THAKRE – 52
GAURAV JADHAV – 57

2. Total Quality Management
 Meaning
TQM is an integrated organizational approach in
delighting customers (both external and internal) by
meeting their expectations on a continuous basis
through everyone involved with the organizational
working on continuous improvement in all
products/processes along with proper problem
solving methodology.

3. Significance of TQM
Total
Quality
Management

4. Principals of TQM
Satisfying the customer –
• User
• Company Philosophy
• Internal customer
• Chain of customers
Satisfying the supplier –
• External supplier

5. • Internal supplier
• Get the work done
Continuous improvement –
• Working smarter, not harder
• Work suggestions

6. Lean Thinking
Meaning
Effects
Criticism

7. KAIZEN
Meaning
 Features of kaizen
• Widely applicable
• Highly effective and result oriented
• A learning experience
• Team based and cross functional

8. Wastes of Kaizen
Muda –
• Meaning
• Causes
Mura –
• Meaning
• Causes

9.  Muri –
 Meaning
 Causes

10. Conclusion
 We have learned about the various techniques used for the
improvement of quality and have seen the types, effects and the
problems associated with each of the techniques. Deciding upon
the “BEST” technique is next to impossible as they cannot be
compared and each has its own advantages and limitations. Firms
can utilize a combination of techniques which would garner better
results in the future.
 Thus, we conclude that adoption of such techniques are crucial for
any firm which wants to capture the market and gain consumer
loyalty. Also, there is the fact of maintenance of this quality level;
otherwise the goodwill of the firm will be lost. To keep the quality
standard up to expectations, the firm should engage in inspection
from time to time.

11. Thank you.