Leadership 4.0 Transformational Leadership in Action Powered by CRDAZ Academy @ 3Lighthouses www.ThreeLighthouses.com

1. TOWARDS BECOMING A
PERFORMING TEAM

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MANAGEMENT COMPETENCIES
• Time management
• Listening
• Integrity and trust
• Decision Quality
• Innovation Management
• Customer Focused
• Managerial courage
• Managing vision and purpose
• Managing through system
• Directing others
• Negotiating
• Delegating
• Planning
• Strategic Agility
• Presentation skills

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LESSON LEARNED
• Listen attentively
• Analyse before doing things
• Action with prior planning
• Team work by collaborating strengths

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Stages of Team Development-
PERFORMING
BEHAVIOR
• Full Responsibility for task and relationship
• Effective and Satisfying Result
• Initiative to assess external forces
• Facilitative to various stages
• Proactively work for the team benefit
TASKS
• Focus on common purpose
• Celebrate success

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CORPORATE GM’s KEEN
OBSERVATION
• Lack of controlling
• SOP not update
• Act beyond authority
• Take ownership
• Over delegate
• Fears to be blamed
• Show anger and emotion rather than providing solutions
• Doesn’t accept other’s feedback favorably

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WHAT DID WE DO WELL?
• Standard Operating Procedures are in place yet need to be refreshed.
• Updated technology is used for hotel system
• Favorable teamwork
• Comprise of trained and skillful employees
• Effective problem solving
• Initiative to assess external forces
• Full Responsibility for task and relationship
• Acceptable Result
• Focus on purpose
• Celebrate success
• Humble
• Polite
• Hard worker

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WHAT COULD WE IMPROVE?
• Reviewing SOP
• Create DOA (Delegation of Authority) as a guideline
• Improve communication
• Be a role model
• Delegation skill
• Communication skill
• Presentation skill
• Decision skill
• Supervision skill

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MISTAKES TO AVOID
• Egocentric feeling
• Disrespect others
• Afraid of being punished
• Afraid to ask question
• Lack of communication
• Improper planning
• Lack of supervision
• Internal conflict

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PROBLEMS WE COULD HAVE
AVOIDED
• Outdated SOP
• Unclear direction
• Lack of communication
• Not leading by example
• Take out personal ego
• Delaying work
• Not following SOP

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TRAINING SOLUTIONS
• Core/ General Training – refresh induction to corporate culture, managerial training, supervisory training
• Training for specific purposes
- Windows operation training
- Opera training
• Technical Skill:
- Social media management training
- Analytical skill training
- Telephone etiquette
• Leadership Training:
- Outbound training to improve teamwork
- Motivational training
• Get certification from reputable institution

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NOTES
Implement lesson learned and cascade to subordinate

12. THANK YOU