This document is a lesson on interpersonal skills from the USDA Specialty Crops Inspection Division. It covers effective communication, building teamwork, managing conflict, and professionalism. The key points are: effective communication is important for sharing information and building relationships; teamwork leads to cohesive work units and high morale; conflict should be managed constructively to find solutions; and supervisors should model and promote professionalism among their staff. The lesson emphasizes the supervisor's role in developing these skills among employees.
People management skills_Interpersonal skills, Emotional Intelligence, Employee Engagement, Motivation and Conflict Resolution strategies and techniques
People management skills_Interpersonal skills, Emotional Intelligence, Employee Engagement, Motivation and Conflict Resolution strategies and techniques
Ever wish you could find a more fun and entertaining way to engage a group of stakeholders so that they're actively contributing to your work by generating great ideas? Is your team stuck in a creative rut? Do you prefer graphics and color over words? This presentation covers some easy and useful tips and tricks for facilitating groups, large and small. Learn about brainstorming ideas, consensus building, prioritization exercises, and more through graphic facilitation. Good for short-term or longer-term planning & getting everyone involved and engaged.
Presentation of 1-day training in the Management Masters School. Introduction to the Meeting Facilitation: Basic techniques, Roles and Skills of Facilitator, Practical Sessions
Instructor: Vadim Nareyko
In the demanding arena of clinical research where there exists increased pressures to meet or beat timelines, it is imperative that managers maximize the output of quality deliverables by project teams. Through involvement in this workshop, participants will become familiar with core concepts of managing high performance teams. This will include instituting an assertive leadership approach, clearly communicating expectations, and effectively managing the impact of stressful circumstances on yourself and on your team.
This set of slides helps to understand what team building is in simple term. This is in a version of a lecture and it may includes all the interactive terms, practical examples and many more,
Ever wish you could find a more fun and entertaining way to engage a group of stakeholders so that they're actively contributing to your work by generating great ideas? Is your team stuck in a creative rut? Do you prefer graphics and color over words? This presentation covers some easy and useful tips and tricks for facilitating groups, large and small. Learn about brainstorming ideas, consensus building, prioritization exercises, and more through graphic facilitation. Good for short-term or longer-term planning & getting everyone involved and engaged.
Presentation of 1-day training in the Management Masters School. Introduction to the Meeting Facilitation: Basic techniques, Roles and Skills of Facilitator, Practical Sessions
Instructor: Vadim Nareyko
In the demanding arena of clinical research where there exists increased pressures to meet or beat timelines, it is imperative that managers maximize the output of quality deliverables by project teams. Through involvement in this workshop, participants will become familiar with core concepts of managing high performance teams. This will include instituting an assertive leadership approach, clearly communicating expectations, and effectively managing the impact of stressful circumstances on yourself and on your team.
This set of slides helps to understand what team building is in simple term. This is in a version of a lecture and it may includes all the interactive terms, practical examples and many more,
A Assessoria decora pode melhorar o ambiente do seu quarto. Contate e conheça
http://www.assessoriadecora.com.br/design-de-interiores-quartos-sao-rafael-jardim-paulista-sao-paulo-saude-aricanduva-jacana-santana-penha-belem-moema-jardim-sao-luis-mooca-republica-santos-limao-consolacao-pinheiros-cangaiba-perdizes-ipiranga-vila-andrade-vila-leopoldina
De opdrachtgevers van Unique Customer Care wilden een nieuwe innovatieve methode om competenties van kandidaten nog beter te kunnen testen. “toen wij daarvoor om ons heen keken, raakten we diep teleurgesteld. Sommige tests bestonden uit ellenlange vragenlijsten die wel 3,5 uur kosten om in te vullen. Een behoorlijke tijdsinvestering. Als je daarbij het hoge percentage afhakers bij optelt, zakt de moed je in de schoenen. Iets wat past bij de tijdsgeest en kosten bespaart, dat zochten we. De oplossing vonden we in het toepassen van Gamification in het sollicitatietraject”
What does it take to become a leader? This presentation lists leadership imperatives and the action verbs required by managers to turn into transformational leaders
The way we communicate with others is such a habitual part of us that we rarely stop and think about it. This translates into business communication too. Organizations, after all, aren’t faceless entities, but groups of real people.
Effective communication affects processes, efficiency, and every layer of a company.
Changing Group to High Performing Teams with SOBATWAY (Intro)Seta Wicaksana
Teamwork is important because it promotes a positive work environment where employees can achieve more opportunities and overcome more obstacles.
Businesses and organizations need teamwork the most when a project is time-sensitive and requires a diverse set of skills and experiences.
Teamwork can improve efficiency and productivity.
Efficiency rules when work is appropriately divided within a team, responsibilities are shared, and tasks are more likely to be finished within a set time frame. Good teamwork also enhances group outcomes and the measurable effectiveness of organizations.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Many ways to support street children.pptxSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
Russian anarchist and anti-war movement in the third year of full-scale warAntti Rautiainen
Anarchist group ANA Regensburg hosted my online-presentation on 16th of May 2024, in which I discussed tactics of anti-war activism in Russia, and reasons why the anti-war movement has not been able to make an impact to change the course of events yet. Cases of anarchists repressed for anti-war activities are presented, as well as strategies of support for political prisoners, and modest successes in supporting their struggles.
Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
https://rosuznik.org/
Uznik Online
http://uznikonline.tilda.ws/
Russian Reader
https://therussianreader.com/
ABC Irkutsk
https://abc38.noblogs.org/
Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
ZGB - The Role of Generative AI in Government transformation.pdfSaeed Al Dhaheri
This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
2. “There may be no single thing more
important in our efforts to achieve
meaningful work and fulfilling relationships
than to learn to practice the art of
communication.” Max De Pree
3. 1. Identify strategies and benefits of effective
communication
2. Explain the characteristics and functions
of a team
3. Describe conflict management tactics
4. List the five Keys of Professionalism
Lesson Objectives
4. • Builds trust, loyalty and respect
• Teamwork and effective conflict resolution
keep morale high and promote work
efficiency
• Professionalism is part of providing
exceptional customer service, and taking
pride in yourself and what you do
Effective Interpersonal Skills
Benefits
5. • Communicate ideas effectively and
persuasively, verbally and in writing
• Listen to ideas and concerns of others
• Manage conflicts and disagreements in a
constructive manner
• Build and maintain effective working
relationships
• Inspire, guide, and motivate others
Your Role
9. Supervisor’s Role
Informing
• Leader to leader, leader to employee
Influencing
• Converting others to a different
attitude/behavior
Inspiring
• Motivating creative/innovative productivity
Interacting
• Establishing successful working
relationships
10. Characteristics of
Effective Communicators
• Awareness
• Fully present
• Sensitive about how
message affects others
• Authentic and credible
• Open to mutual exchange
• Use all types of communication
11. Effective Communication
Supports Organizational Goals:
• Sharing information
• Clarifying expectations
• Making decisions
Benefits Personnel:
• Creating trust
• Increasing morale, efficiency, retention
• Generating healthy working relationships
13. Active Listening
• Verbal
• Nonverbal
• Actively involved
“People’s inability to communicate
is a result of their failure to listen.”
- Carl Rogers
15. Speaking
Clear and direct speech can prevent or
correct misunderstandings, and keep
discussion on track
• Stating goals
• Addressing uncertainty
• Providing feedback
• Correcting course
18. Communication Barriers
Speakers
• Speaking “over” or “under”
the listener
• Adding too much detail
• Losing the point
• Using contradictory non-verbals,
including voice tone and volume
19. Communication Barriers
Listeners
• Listening just to break in
• Evaluating/making judgments
• Not asking for clarification
• Focusing on rebuttal
• Allowing emotions or beliefs to interfere
20. Supervisor’s Role
Watch for poor
communication
issues
Encourage honest
two-way
communication
Promote communication
between upper management
and employees
21. Supervisor’s Role
Providing Feedback that is:
• Specific
• Timely
• On-going
• Descriptive and impartial
• Considerate/empathetic
• Constructive
28. Approaches for Team
Management
An emergency requires:
• Directive leadership
• Quick decisions
• Thinking on your feet
• Trust in team
Responsive
• Continuous work
with team over a
period of time
• Projects requiring
creativity and
innovation
Planned
29. Encouraging Teamwork
• Communicate mission, purpose, goals
• Reward collaboration and cooperation
• Promote participation, diversity, and
employee development
• Provide feedback
• Resolve conflict
• Rebuild teams
36. Team Development
Stage Characteristics
Forming • Examining goals & task boundaries
• Questioning methods
Storming • Problems of control
• Emotional responses
Norming • Establishing norms
• Developing group cohesiveness
Performing • Increased task activity
• Increased contribution to group
Adjourning • Sense of accomplishment
• Sharing results
37. Your Role in Team Development
Stage Style Leader’s Role
Forming Directing • Provide structure
• Establish process/procedure
Storming Coaching • Listen to problems
• Mediate
Norming Supporting • Establish norms
• Coach decision making,
problem solving
Performing Delegating • Provide resources
• Remove obstacles
Adjourning Facilitating • Disband team
42. “Peace is not absence
of conflict, it is the ability
to handle conflict by
peaceful means.”
Ronald Reagan
40th U.S. President
1911-2004
43. Destructive Conflict
• Struggle between desires/aims
• Integration of conflicting desires seems
impossible
• Defeat of opponent seen as essential
44. Destructive Conflict
Occurs when team members:
• Verbally attack/denigrate another team
member
• React with hostile tone, voice, gestures
• Display dismissive attitude
45. • Diverts time and energy
• Decreases morale
• Polarizes groups
• Deepens value differences
• Produces irresponsible behavior
Destructive Conflict
Consequences
47. Constructive Conflict
Occurs when team members:
• Feel free to express opinions
• Can disagree with other team
members
• Recognize that conflict may not be
resolved satisfactorily
64. Why be Professional?
Self-esteem, success, and happiness
Pride in the excellence of your work
Role model for coworkers/superiors
Facilitates a culture of moral conduct
and accepted (and expected!) behavior
66. 1. Make a commitment to be a professional.
2. Always do or say what you believe is the
right thing to do or say.
3. Look and act professionally.
4. Take pride in your work.
5. Learn your craft, and teach it to others.
Ten Rules of Professionalism
67. 6. Be accountable and responsible for your
actions.
7. Do not tolerate mediocrity.
8. Do whatever you need to do, whenever you
need to do it.
9. Do something useful to serve others.
10.Continually invest in your own personal
development and growth.
Ten Rules of Professionalism
71. Effective Communication
A critical skill needed for SCI Division
supervisors to communicate up and down the
chain of command. Strategies include:
• Active listening
• Speaking clearly and directly
• Avoiding communication barriers
• Staff feedback that is:
• Specific
• Constructive
• Timely
• Ongoing
Lesson Wrap Up
72. Promoting Teamwork
Leads to effective working relationships within
a cohesive staff unit, with high morale and
improved work efficiency.
Create buy-in by keeping staff informed and
involved in decisions that affect them, ask for
input, put ideas into practice. Tactics:
• Clearly express goals
• Reward collaboration
• Promote participation and diversity of skills
• Resolve conflicts
Lesson Wrap Up
73. Conflict Management
Conflict doesn’t have to be destructive.
Constructive conflict is beneficial by clarifying
issues and stimulating new ideas for solutions.
Supervisors can manage conflict through:
• Prevention - explicitly communicating expectations
• Resolution - swiftly addressing/resolving issues
• Preparation - developing policies addressing conflict
• Evolution - learning from their own and other
supervisors’ experiences
Lesson Wrap Up
74. Professionalism
Is a CHOICE. Professionals hold themselves
to higher standards, with honorable values
and the goal to continuously improve.
Choose to be a professional, and inspire
professionalism among your staff members
• Model the 5 Keys: Character, Attitude, Excellence,
Competency and Conduct
• Set expectations
• Recognize and reinforce professional behavior
Lesson Wrap Up