ITFT-Quality circles

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quality circles,ideal size,roles and responsibilities of quality circle,problem solving

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ITFT-Quality circles

  1. 1. Quality Circles ITFT College, Chandigarh 1 4/26/2014
  2. 2. Quality Circles • A small group of people who meet together on a regular basis to identify, analyze and solve quality, cost reduction or any other problem in the work area, leading to the improvement in their total performance and enrichment of their work life. ITFT College, Chandigarh 2 4/26/2014
  3. 3. Objectives of Quality Circles • Opportunity to employees to use their creativity • To reduce errors and enhance quality of productivity. • To encourage team- spirit. • To increase employee motivation. • To improve communication. • To contribute to improvement and development of the organization. ITFT College, Chandigarh 3 4/26/2014
  4. 4. How Do Quality Circles Work? • Characteristics • Volunteers • Set Rules and Priorities • Decisions made by Consensus • Use of organized approaches to Problem-Solving ITFT College, Chandigarh 4 4/26/2014
  5. 5. How Do Quality Circles Work? • All members of a Circle need to receive training • Members need to be empowered • Members need to have the support of Senior Management ITFT College, Chandigarh 5 4/26/2014
  6. 6. Ideal Size of a Quality Circle • Ideal size is around 6-7 members. • If the number of members in the group is too large, each member will not be able to participate. • If too few members are there, they will not be able to contribute. ITFT College, Chandigarh 6 4/26/2014
  7. 7. Roles & Responsibilities of Quality Circle Members • Attend all possible meetings. • Offer suggestions and ideas to the circle in good faith. • Participate actively in the group process. • Be accountable for the overall team spirit of the circle. • Take part in management presentations. ITFT College, Chandigarh 7 4/26/2014
  8. 8. Problem Solving Techniques • Brainstorming • Data Collection • Pareto Analysis • Cause and effect diagram • Line graphs ITFT College, Chandigarh 8 4/26/2014
  9. 9. Problems with Quality Circles • Inadequate Training • Unsure of Purpose • Not truly Voluntary • Lack of Management Interest • Quality Circles are not really empowered to make decisions. ITFT College, Chandigarh 9 4/26/2014

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