Total quality management (TQM) is a management model that emphasizes leadership, strategy, teamwork, analysis and self-assessment to achieve excellence. When applied to education, TQM's goal is to provide every student with the best chance for success. TQM involves managing all aspects of an organization to continuously improve processes and satisfy customers through high quality products and services. In a school setting, students are both the workers and products, teachers act as first-level managers, administrators are middle and upper management, and the board of education oversees the administration as the board of directors.

1. TOTAL QUALITY
MANAGEMENT
BY:
O P FOUSIYA
Asst. Prof. in Education
ATCW
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2. TQM as a management model, with
its emphasis on leadership, strategy,
teamwork, rigorous analysis and
self-assessment, has a universal
message.
 TQM in education has as its
message the idea that every
student has worth and demands the
best possible chance in life
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3. Total Quality Management (TQM)
• Total - made up of the whole
• Quality - degree of excellence a product or
service provides
• Management - act, art or manner of
planning, controlling, directing,….
Therefore, TQM is the art of managing the
whole to achieve excellence.
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4. What does TQM mean?
TQM means that the organization's culture
is defined by and supports the constant
attainment of customer satisfaction
through an integrated system of tools,
techniques, and training.
This involves the continuous improvement
of organizational processes, resulting in
high quality products and services.
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5. “DO THE RIGHT THINGS RIGHT THE
FIRST TIME, EVERY TIME.”
What’s the goal of TQM?
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6. Total Quality management can be
divided into four categories
Plan
Do
Check
Act
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7. Also referred to as PDCA cycle
P
G
C
A
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8. Elements for Success
• Management Support
• Mission Statement
• Proper Planning
• Customer and Bottom Line Focus
• Measurement
• Empowerment
• Teamwork/Effective Meetings
• Continuous Process Improvement
• Dedicated Resources
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9. The Source of Quality in Education
• outstanding teachers;
• high moral values;
• excellent examination results;
• the support of parents, business and the local
community;
• plentiful resources;
• the application of the latest technology;
• strong and purposeful leadership;
• the care and concern for pupils and students;
• a well-balanced and challenging curriculum.
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10. How TQM applied in school setting?
TQM?
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11. Students
Teachers
Administrators
Board of Education
The hierarchy looks like this
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12. Students are the workers and the products. The
difference between success and failure of the
school depends on the quality of their work.
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13. Teachers are the first level managers.
Therefore the teacher will be leader of
the class, emphasizing quality through
non-coercive management featuring
student as worker and teacher as coach,
provoking the students to learn how to
learn and thus to teach themselves
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14. Administrators are middle and upper level
management. The productivity of any
school depends mostly on the skills of
those who directly manage the workers,
i.e., the teachers. According to Deming,
their success in turn depends on how well
they are managed by the administration
above them. Therefore, any attempt at
educational quality are best centered
around organizational improvement efforts
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15. The Board of Education
is the board of directors
thus responsible directly
to the clients, and board
members are overseers
of the administration
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16. LEVELS OF APPLICATION
Herman and Herman (1994) stated three levels
of application of quality management in
education
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17. The first level is to the management process of a school,
including strategic planning, recruiting and staff
development, deploying resources, and alignment of
what is taught, how it is taught, and how it is assessed
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18. The next level is teaching quality to students. Students are
recognized as both customer and workers in the educational
system. Administrators need to involve students in their own
education by training them to evaluate the learning process
and accept responsibility for their learning
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19. Robert and Robert (1998) addressed the most influential factor
in success or failure of a TQM implementation effort is universal
endorsement. If management is not completely sold on TQM, it
is unlikely that an implementation effort will be successful.
Endorsing TQM represents a fundamental change in the way.
Less than full support by anyone in the chain of authority
essentially condemns the effort to failure
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20. A.E. Wiggam24/09/2017 fousimohd76@gmail.com 20

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