1. Course 2.4.3 (c)
Total Quality Management (TQM)
Subhashree Pattanayak
College Roll no: 42
University roll: 111091 No: 200031
Under the supervision of Dr. Sumantra Chakraborty
Institute of Education for Women, Hastings House
2. What Is Total Quality Management?
Total Quality Management is a structured management approach based
on the belief that an organization’s continuous effort can contribute to
its long-term success. When every member is dedicated to improving
the quality of work, it seamlessly aligns the overall objectives of a
company
3. Founder Of TQM
Edward Deming (1986) is generally considered the founder of (TQM).
TQM is a new paradigm of management
4. Concept of TQM
Total Quality Management (TQM) is an
enhancement of the traditional way of managing
organizations.
Total- Made up of the whole
Quality- Degree of excellence, a product
or service provides
Management- Act, art, or the manner of
handling, controlling, directing, etc.
TQM is the art of managing the whole to
achieve excellence
5. Characteristics of TQM
• TQM is a philosophy
• Based on three basic concepts:
●quality control
●employee participation
●customer satisfaction
• TQM includes a set of principles, tools, and procedures that provide guidance in
the practical affairs of running an organization.
6.
7. PDCA Cycle
Total quality management uses a PDCA cycle (Plan, Do, Check, Act) for
continuous control and improvement of business outcomes.
8. Importance Of Total Quality Management
1. Cost Reduction & Increased Profitability
2. Enhances Productivity
3. Lesser Redundancy
4. Continual Improvement
5. Effective Communication
6. Holistic Approach To Management
9. Total Quality Management in Education
1. Increase the quality
2. Avoidance of wastage
3. Ensuring good infrastructural support
4. Recruitment of successful academic members
5. Achievement of perfect exam results
10. CONCLUSION
Application of Total Quality Management in education will give better
results in all fields of the process of education as a good technique of
management as it believes in never-ending improvement through the
collaborative efforts of members of the educational organization. TQM
philosophy encourages the students, teachers, and employees for
extraordinary performance
11. REFERENCES
• Mehrotra, D. (2005). Applying total quality management in academics.
Retrieved January19, 2006 from http://www.isixsigma.com/library/co
content/c020626a.asp
• Akhtar, M. S. (2000). Total quality management and its application in
education in Pakistan. Journal of Elementary Education, 10(2), 29-43.
• Besterfield, D.H., Michna,C.B., Besterfield, G.H. & Sarce, M.B.
(2004). Total quality management. Singapore: Pearson Education.
