The document discusses Total Quality Management (TQM) in the context of information systems, highlighting its objective to ensure quality information through systematic methodologies. It outlines TQM characteristics, current and emerging technologies, benefits, and seven parameters such as flexibility and reliability that enhance user satisfaction and process efficiency. The conclusion asserts that TQM's strategies in software quality assurance are essential for maintaining standards and achieving organizational goals.

1. OF INFORMATION SYSTEMPRESENTED BY,
NAVYA JAYAKUMAR P
REG NO: MBA 105/18

2. CONTENT
• Introduction
• Objectives
• Characteristics of TQM
• Application of TQM
• Elements
• Parameters
• Conclusion

3. INTRODUCTION
Total - made up of the whole
Quality - degree of excellence a product or service provides
Management - act, art or manner of planning, controlling, directing,….
Therefore, TQM is the art of managing the whole to achieve excellence.
According to Information System:
TQM is used to assure the quality of information by ensuring,
verifying, and maintaining software integrity through an
appropriate methodology choice amongst the technology, design
and architecture.

4. OBJECTIVES
To assure the quality of information
To assure a precise and an accurate information
User friendly operations
Reliability of information can be assured
An ease of maintenance

5. CHARACTERISTICS OF TQM
Flexible
Bug free
Easy to maintain with the changing need
Ability to handle the changes with minimum cost

6. TQM APPLICATION
1. CURRENT TECHNOLOGY
The current technologies are database management, distributed data
processing, object orientation, parallel processing, data warehousing and
replication, networks and communication.
2. EMERGING TECHNOLOGY
They are Internet/intranet, EDI and E-Mail, Groupware for term based
application, client/server for application processing, multi media for voice,
video, image processing, imaging systems for image creation, storage mixing
knowledge based for expert, artificial intelligence system and computer aided
software engineering.

7. BENEFITS OF TQM
Committed management
Helps to achieve high level of user satisfaction
Helps to achieve business goals and mission
Closer provider relations
Process measuring and improvements

8. PARAMETERS OF TQM
Seven parameters by James W. Cortada
1. Flexibility : Quick response for the changing need of users
2. Maintainability : Improving the user service by quick repair
3. Reusability : Reusability of object codes helps to reduce cost of
development
4. Integration : Improves the processing time and offers a quick
access to the data and information by users.
5. Consistency : Helps to reduce the learning time of the users
6. Usability : User training time can be reduced bye using the
same software components for different applications.
7. Reliability : Assures a dependence and support for all user end
processes

9. CONCLUSION
TQM approach of IS ensures satisfactory level attainment of
these parameters through the implementation of various strategies in the
process of development.
The software quality assurance is nothing but what is required
which would ensure conformance to the standards set by the
management. It can be done by quality testing.