TOTAL QUALITY MANAGEMENT TQM TOTAL QUALITY MANAGEMENT TOTAL QUALITY MANAGEMENT Total - made up of the whole Quality - degree of excellence a product or service provides Management - act, art or manner of planning, controlling, directing,…. Therefore, TQM is the art of managing the whole to achieve excellence. According to Information System: TQM is used to assure the quality of information by ensuring, verifying, and maintaining software integrity through an appropriate methodology choice amongst the technology, design and architecture. TQM approach of IS ensures satisfactory level attainment of these parameters through the implementation of various strategies in the process of development. The software quality assurance is nothing but what is required which would ensure conformance to the standards set by the management. It can be done by quality testing.