The document discusses quality policy and total quality management. It notes that quality refers to a standard of excellence measured against similar kinds. The key points are that quality policy aims to apply total quality management to organizational culture, satisfy customers through involvement in meeting their expectations, and deliver on time with reliable support. This leads to benefits like increased market share, customer satisfaction, and performance through cost savings, innovation, and reducing energy usage. The overall goals are commitment to quality improvement, enhancing customer trust, and continuously adapting to meet evolving customer needs and lifestyles.

1. Quality policy
PRESENTED BY
A.PUGAZH
15MBA06

2. The standard of something as
measured against other things of
a similar kind; the degree of
excellence of something.

4. 1. Apply TQM in organizational culture
2. Originator of six sigma
3. Higher quality in lower cost
4. Fundamental objective is customer
satisfaction
5. continuous involvement in satisfying
customer expectations
6. On time delivery and reliable support

6. Increased market share
Enhanced customer satisfaction
Improving performance
Environmental benefits
Cost savings
Reduced energy usage
Encouraging innovation
Six sigma

8. ♫Commitment to improve quality
♫Enhancing trust in customers
♫Produce according to the likes of customers
♫Continuous improvement in products
♫Adaptability through lifestyle of customers