The document discusses the difference between quality control and a culture of quality assurance. It states that quality control involves putting measures in place to check that customers receive an acceptable level of quality, while a culture of quality refers to the accepted attitudes and practices of employees. The reader is asked to evaluate which of these two methods they think is most effective by describing the positives and negatives of each, and then deciding which is generally better with evidence from the description.

2.  Quality
control versus a culture of quality
assurance

4. Quality is the ultimate test of
a business organisation.
 Do customers have a positive
experience?
 Are the products reliable?

5.  Quality control – putting measures in place
to check that the customer receives an
acceptable level of quality.
 Culture – ‘the way we do things round here’
in other words the accepted attitudes and
practices of staff at a workplace.
 Turn to p278-281.

6.  You need to evaluate which of these
methods YOU think is most effective
 Evaluate is a hard skill to do!
 You have to describe the positives and
negatives of BOTH methods.
 You then decide which you suggest is
better by using the evidence you have
already written.
I think method A is better than method B
because……
 Even though method B has many positives, I
feel that method A is better because….

10.  Factory inspectors
 Feedback system
 Providing returns and warranties

11.  P282
 Q1-6
 Please answer in complete sentences

12.  A-Z GCSE Worksheets 56: Managing quality