Total Quality Management (TQM) is a management approach that seeks to provide long-term success by providing unparalleled customer satisfaction through the constant delivery of quality IT services. To properly execute on TQM methods, the entire organization needs to operate as a single unit in the pursuit of excellence

1. TOTAL QUALITY
MANAGEMENT
DR.T.SIVAKAMI
ASSISTANT PROFESSOR
DEPARTMENT OF MANAGEMENT STUDIES
BON SECOURS COLLEGE FOR WOMEN

2. TOTAL QUALITY MANAGEMENT (TQM):
• Total quality management (TQM) is the continual process
of detecting and reducing or eliminating errors in
manufacturing, streamlining supply chain management,
improving the customer experience, and ensuring that
employees are up to speed with training.

3. HISTORY OF TQM:
• In the late 1970’s and early 1980’s the development cost tries of North America and Western Europe
suffered economically in the face of stiff competition from Japan’s ability to produce high-quality goods at
competitive cost .
• For the first time since the start of the Industrial revolution, the United Kingdom became a net importer
of finished goods.
• Firms began reexamining the techniques of quality control invented over the past 50 years and how those
techniques had been so successfully employed by the Japanese.
• It was in the midst of this economic turmoil that TQM took root.
• The exact origin of the term “total quality management” is uncertain.It is almost certainly inspired by
Armand V. Feigenbaum’s multi-edition book Total Quality Control.
• It may have been first coined in the United Kingdom by the Department of Trade and Industry during its
1983 “National Quality Campaign”.

4. PRODUCTION OF TQM:
• Total quality management aims to hold all parties
involved in the production process accountable for
the overall quality of the final product or
service.TQM was developed by William Deming, a
management consultant whose work had a great
impact on Japanese manufacturing.

5. IMPORTANCE OF TQM:
• TQM’s focus on quality helps identify skills
deficiencies in employees, along with the
necessary training, education or mentoring to
address those deficiencies. With a focus on
teamwork, TQM leads to the creation of cross-
functional teams and knowledge sharing.

6. PRINCIPLES TO IMPROVE PROCESSES:
• During the global recession of the late ’70s and early ’80s, the United States (and the rest of the world) faced
stiff competition from Japan.
• The Japanese had captured the world automotive and electronics markets because they found a way to produce
high-quality goods at lower prices. And as a result, corporations in the U.S. looked more closely at the quality of
Japanese goods and services, trying to find ways to improve production and recapture market share.
• As with most management methods and techniques, implementation and success will vary from one company
to another. While there is not a single agreed upon approach, the most common TQM definition includes the
following eight principles.
1.Customer Focus
2. Total employee commitment
3.Process approachStrategic
4. Integrated system
5.Strategic and systemat Communication
6.Continual improvement
7.Fact-based decision-making
8. Communications

8. FACTORS OF TQM:
• Management commitment and understanding
• Customer focus
• Employees involvement and participation
• Training and education
• Communication
• Culture

9. SCOPE OF TQM:
• Total Quality Management, also known as Total Quality Control
(TQC), is a process for the improvement of all activities within a
business. Like most management methods, it aims for perfection
– theoretically striving to bring the quality up and costs down
across the whole organization.

10. 6 C S ‘OF TQM:

11. TOTAL QUALITY MANAGEMENT BENEFITS AND
ADVANTAGES:
• Strengthened competitive positio
• Higher productivity
• Enhanced market image
• Elimination of defects and waste
• Reduced costs and better cost management
• Higher profitability
• Improved customer focus and satisfaction
• Increased customer loyalty and retention
• Increased job security
• Improved employee morale
• Enhanced shareholder and stakeholder value
• Improved and innovative processes

12. INSPECTION IN TQM:
• A quality inspection involves measuring, examining,
testing, or gauging various characteristics of a product
and comparing those results with specified requirements
to determine whether there is a conformity. Quality
Control (QC) is critical to build and deliver products that
meet or exceed customers’ expectations.

13. CONCLUSION :
• Total Quality Management is practiced by
many business organizations around the
world. It is a proven method for
implementing a quality conscious culture
across all the vertical and horizontal layers
of the company.

14. THANK YOU…