1. ANDREW KALANGE
1608 E. Central Blvd.
Orlando, Florida 32803
Cell 407.432.4102
QUALIFICATIONS
Over twenty years of experience in diverse retail sales, management, and human resources.
Strong customer service skills and consistent top sales performer.
Extensive work with visual standards and merchandising high-ticket items.
Experience in private shopping appointments with high-end customers.
Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.
EXPERIENCE
2012-Present MACY’S, Orlando, Florida
Public Relations/Sales Supervisor & Furniture Gallery Specialist
• Ensure that excellent customer service is being given by employees throughout store
• Solving customer service issues in store
• Developing coworkers on product in the Furniture Gallery
• Creating strategies to increase sales goals in department
2007- 2010 DOWNEAST, Winter Park and Celebration, Florida
Manager/ Men’s clothing Specialist
• Manage, staff store, and supervise employee sales strategies to ensure company sales goals.
• Consult with owners on management policies, sales strategies, and new brand additions. Complete
monthly trending research reports for owner review and consideration.
• Responsible for all aspects of marketing, including visual standards, local businesses partnerships, and
continued customer relations.
• Work directly with vendors for receipt confirmation and restocking inventory. Establish positive, long-
term relationships with vendors to improve inventory diversity and trends.
2006 PIER ONE KIDS, Winter Park, Florida
Assistant Manager
• Responsible for all store functions in role of Manager.
• Organized all daily operational responsibilities for sales associates.
• Primary Manager for closing of store; responsibilities included daily communication with corporate
office for inventory reporting, staffing updates and customer awareness.
2004-2005 ARMANI EXCHANGE, Orlando, Florida
HR Operations Manager
• Hire and maintain a staff of fifty
• Conduct employee orientations on company product, history and standards
• Issue “Growth and Development” reviews to staff on a weekly basis, including strategic plan for
increasing gross margin and monitoring of Area Manager’s sales goals for comprehensive goal structure.
• Responsible for payroll.
• In charge of grand opening which surpassed new store sales goal for entire company
2002-2004 POTTERY BARN, Winter Park, Florida
Coordinating Manager
• Improve and develop skills of core staff regarding product knowledge and selling techniques
• Weekly re-forecasting of budget based on trending sales
• Involved in Park Avenue Merchant Association and Chamber of Commerce to build relationships with
neighboring stores and local home designers.
1997-2002 GAP Inc. / Banana Republic, Orlando, Florida
H.R. Manager
• Promoted from GAP, Altamonte Springs, to become HR Manager at Banana Republic
• Conduct weekly new hire orientations
• Team leader and responsible for staffing of new Gap Inc. stores
• Conduct weekly audits of store
