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Kristie L resume 07022015

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Kristie L. Jackson
kristie.jackson.business@outlook.com | 702.563.5485
Objective Seeking a challenging strategic account manager position in a finance-oriented firm that could take
advantage of my 5 year experience in strategic sales, excellent customer service and supervision to a
dedicated team within a business-to-business environment.
Skills & Abilities Policy & Procedure Enforcement * Team Performance Evaluation * Territory Expansion * Sales Training
& Team Leadership * Customer Service & Satisfaction Negotiation & Closing Activities * Key/ Large
Account Management * Financial Management *Solution & Consultative* Collections * Customer Service
* Customer Focus * Data Entry Skills * Listening * Phone Skill * Verbal Communication
Experience ACCOUNT MANAGER, YELLOWPAGES.COM 10/2014-PRESENT
Networking and involvement with professional associations are of growing importance in the
advertising industry. Google Adwords Certified Partner and joined organizations such as the
Chambers of Commerce to stay aware of relevant news and trends. Attend work-related events,
and take advantage of opportunities to network and share ideas with account managers and other
advertising executives.
 Creativity and organization,
 Strong interpersonal skills
 Excellent leadership abilities
 Analytical, decision-making and management skills
 Ability to develop lasting professional relationships with clients
 Strong speaking skills.
CUSTOMER CARE REPRESENTATIVE, S.A.E AGENCY 6/2014 – 8/2014
Determined requirements by working with customers. Answering inquiries by clarifying desired
information; researching, locating, and providing information problems by clarifying issues; researching
and exploring answers and alternative solutions; implementing solutions; escalating unresolved
problems. Fulfilled requests by clarifying desired information; completing transactions; forwarding
requests. Sold additional services by recognizing opportunities to up-sell accounts; explained new
features. Maintains call center database by entering information. Kept equipment operational by
following established procedures; reporting malfunctions. Updated job knowledge by participating in
educational opportunities.
ACCOUNT MANAGER I, CENTURYLINK 4/2010 – 11/2012
Maintained a customer base of 2500 clients and meeting with 250 customers in a month. Gold Clip
Seller of the month 4 times in a selling year. Avaya, Cisco and Mitel certified. Collections and account
Page 2
payable. Expect on internet, phone lives and video. I conducted in person prospecting to gain new
clients. Successfully performed out bound phone calls in order to schedule appointments, prospect, and
close business.
MANAGER ON DUTY, MATTRESS FIRM INC. 6/2009 – 2/2010
Scoring a 98% on the training course test. Leading the district in add on’s and delivery. Stood on the top
ten sellers list for over 500 stores twice. Played key roles in audits involving complex accounting issues
for primary client accounts. Collections and account payable. Earned services of recognitions and
awards for meeting and exceeding sales goals including:
_ Ranking 2nd, 4th, 5th, 7th in region for Quarters 7-11 2009
_ Rookie of the quarter NV Div. Q8 2009
OFFICE ASSISTANT MANAGER, BEATRISE INDUSTIES 6/2008 – 3/2009
Manage the relationships of 28 Authorized Retailers in Nevada. Which assist partners in building
productive and successful solutions. The indirect channel is an important part of our overall market
strategy. I am a huge part of the indirect team who consistently continues to grow and develop as the
market matures. Develop strategic business plans and manage goals of the business. Identify new
market opportunities for expanded distribution channels. Represent in the development of individual
business plans.
LEAD RETAIL SALE ASSOCIATE, NEW BALANCE 5/2007- 4/2008
Consistently meeting and exceeding all goals, which turned the location around from being an
unprofitable location to one with a high profit turnover. Collections and account payable. Developed
relationships with sales consultants, managers, marketing, potential clients, walk in customers, etc. to
maintain the rapid increase in the traffic that enters the location, as well as traffic in which others will
recommend daily, monthly, weekly based on the relationship we build every day.
Education Southern University, Baton Rouge, LA ( Political Science B.A. 2008)
Minor in Business Management
Cheyenne High school, North Las Vegas, NV (General Studies 2001)
ATTC High School, North Las Vegas, NV (Health – CNAT 2000)
Google Adwords Certified Partner, Las Vegas, NV (YP.com 2014)
Leadership Event Director for 3 years in the SGA (Student Government Association 2003-2006 * Young
Entrepreneur Services (CCSD) * Who’s Who of American High School Students 1998-2001 * Founder of
B.L.U.F.F. Dancers 2004 (Southern University) * Google Adwords Certified Partner
Page 3
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Kristie L resume 07022015

  • 1. Kristie L. Jackson kristie.jackson.business@outlook.com | 702.563.5485 Objective Seeking a challenging strategic account manager position in a finance-oriented firm that could take advantage of my 5 year experience in strategic sales, excellent customer service and supervision to a dedicated team within a business-to-business environment. Skills & Abilities Policy & Procedure Enforcement * Team Performance Evaluation * Territory Expansion * Sales Training & Team Leadership * Customer Service & Satisfaction Negotiation & Closing Activities * Key/ Large Account Management * Financial Management *Solution & Consultative* Collections * Customer Service * Customer Focus * Data Entry Skills * Listening * Phone Skill * Verbal Communication Experience ACCOUNT MANAGER, YELLOWPAGES.COM 10/2014-PRESENT Networking and involvement with professional associations are of growing importance in the advertising industry. Google Adwords Certified Partner and joined organizations such as the Chambers of Commerce to stay aware of relevant news and trends. Attend work-related events, and take advantage of opportunities to network and share ideas with account managers and other advertising executives.  Creativity and organization,  Strong interpersonal skills  Excellent leadership abilities  Analytical, decision-making and management skills  Ability to develop lasting professional relationships with clients  Strong speaking skills. CUSTOMER CARE REPRESENTATIVE, S.A.E AGENCY 6/2014 – 8/2014 Determined requirements by working with customers. Answering inquiries by clarifying desired information; researching, locating, and providing information problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfilled requests by clarifying desired information; completing transactions; forwarding requests. Sold additional services by recognizing opportunities to up-sell accounts; explained new features. Maintains call center database by entering information. Kept equipment operational by following established procedures; reporting malfunctions. Updated job knowledge by participating in educational opportunities. ACCOUNT MANAGER I, CENTURYLINK 4/2010 – 11/2012 Maintained a customer base of 2500 clients and meeting with 250 customers in a month. Gold Clip Seller of the month 4 times in a selling year. Avaya, Cisco and Mitel certified. Collections and account
  • 2. Page 2 payable. Expect on internet, phone lives and video. I conducted in person prospecting to gain new clients. Successfully performed out bound phone calls in order to schedule appointments, prospect, and close business. MANAGER ON DUTY, MATTRESS FIRM INC. 6/2009 – 2/2010 Scoring a 98% on the training course test. Leading the district in add on’s and delivery. Stood on the top ten sellers list for over 500 stores twice. Played key roles in audits involving complex accounting issues for primary client accounts. Collections and account payable. Earned services of recognitions and awards for meeting and exceeding sales goals including: _ Ranking 2nd, 4th, 5th, 7th in region for Quarters 7-11 2009 _ Rookie of the quarter NV Div. Q8 2009 OFFICE ASSISTANT MANAGER, BEATRISE INDUSTIES 6/2008 – 3/2009 Manage the relationships of 28 Authorized Retailers in Nevada. Which assist partners in building productive and successful solutions. The indirect channel is an important part of our overall market strategy. I am a huge part of the indirect team who consistently continues to grow and develop as the market matures. Develop strategic business plans and manage goals of the business. Identify new market opportunities for expanded distribution channels. Represent in the development of individual business plans. LEAD RETAIL SALE ASSOCIATE, NEW BALANCE 5/2007- 4/2008 Consistently meeting and exceeding all goals, which turned the location around from being an unprofitable location to one with a high profit turnover. Collections and account payable. Developed relationships with sales consultants, managers, marketing, potential clients, walk in customers, etc. to maintain the rapid increase in the traffic that enters the location, as well as traffic in which others will recommend daily, monthly, weekly based on the relationship we build every day. Education Southern University, Baton Rouge, LA ( Political Science B.A. 2008) Minor in Business Management Cheyenne High school, North Las Vegas, NV (General Studies 2001) ATTC High School, North Las Vegas, NV (Health – CNAT 2000) Google Adwords Certified Partner, Las Vegas, NV (YP.com 2014) Leadership Event Director for 3 years in the SGA (Student Government Association 2003-2006 * Young Entrepreneur Services (CCSD) * Who’s Who of American High School Students 1998-2001 * Founder of B.L.U.F.F. Dancers 2004 (Southern University) * Google Adwords Certified Partner