1. Stephanie Erin Backstrom
505 W 7th
St. #1502 Charlotte, NC 28202 Mobile: 706.525.9068 // Email: stephback2390@gmail.com
Assistant Property Manager //
Performance driven marketing major. Dynamic, articulate communicator offering strong rapport building. Relationship builder based
on service and support. Proven adaptability, scheduling, and leadership, skills through the management of operations with
emphasis on multi-tasking and time management. Key strengths are as follows:
o Supervised established client accounts o Solid Analytical, Creative and Problem Solving Skills
o Market Trend Analysis and Consumer Behavior o Branding and Identity Development
o Result oriented and goals achiever o Specialty Development and Execution
PROFESSIONAL EXPERIENCE
Post Properties, Charlotte, NC April 2014-Present
Assistant Property Manager
°Oversee and maintain company customer service standards; work with residents to resolve resident problems and complaints
°Supervise and direct leasing efforts including maintaining marketing plans, overseeing traffic, and leasing success, utilizing telephone
and leasing skills with prospective residents and directing the renewal effort.
°Train and develop community team members; develop staff to effectively maintain customer retention and relationships.
°Assist with all daily, weekly and monthly financial, leasing reporting; work with staff to ensure apartments are make-ready and available
°Post rent payments and prepare bank deposits as well as follow up on collections, notices and late fees.
°Perform ongoing customer / market research and demographic profiling to identify and capitalize on market needs
°Help develop, arrange and direct custom onsite marketing techniques for quick, high quality leads.
°Facilitate in the development and implementation of sales tactics.
°Perform and manage bookkeeping of $483,778 to $524,108 monthly income while increasing revenues and rent growth.
°Create and manage rapport with client’s life cycle reflecting an average of 6.12% renewal rent growth for 2014.
°Received “Post Performer” and “Rookie of the Year” awards in management proficiency in a 10 market, 7 state territories. Received 17
customer service awards with a 98% in person and 99% phone tested shop.
Post Properties, Atlanta, GA//Charlotte, NC October 2011-April 2014
Senior Leasing Consultant
°Manage prospect leads with customer relationship management while using product knowledge and brand strategy.
°Builds and maintains productive customer relationships
°Leads onsite tailored marketing and sale tactics to increase residential growth and retention.
°Play a key role in increasing sales and satisfaction rates.
°Handle client relationship management functions, which included promoting enduring relationships daily.
°Contribute to the implementation on promotional programs that optimized revenue growth.
°Understand and responds to competition, applies market knowledge, while implementing and monitoring appropriate business/marketing
plans
Preschool Education Professional, Alpharetta, GA April 2011-October 2011
Pre-Kindergarten Teacher
°Cultivated a positive relationship with instructors and students
°Assumed all teaching responsibilities under the leadership of the classroom teacher
°Organized and engaged students in learning and team building
EDUCATIONAL TRAINING
North Georgia College and State University, Dahlonega, GA 2005 – 2010
°Bachelor of Marketing-Emphasis on Art Marketing
Achievements 2012-2014
°Senior Leasing Consultant- 2nd year
°Rookie of the Year Recipient
°Post Performer Recipient-2nd
year
Stephanie Erin Jordan
Personal and professional references available upon request.