1. Cheryl Glover
5121 Montville Trails Dr
Medina, Oh 44256
(330) 591-8915
kristieg50@gmail.com
Professional
Experience Staples #913, Medina, OH March 2013-Present
Operations Supervisor
 Total store accountability as an hourly key holder for 24,000 square foot
office supply and technology retail location with sales in excess of $6.5
million annually.
 Supervise up to 15 associates per shift in areas of service,selling and
operational excellence.
 Achieved Platinum Customer Satisfaction rating for the last two years.
 Complete responsibility for associate training program.
 Worked with GM and AMs to provide performance feedback and ensure
that all associates were being trained and developed.
 Responsible for all cash office operations.
 Responsible for all promo planer resects.
Staples #913, Medina, OH May 2011-March 2013
Customer Service Lead
 Responsible for front-end operation of a $6.5 million store, including
sales management, margin management, expense control, inventory
management, and training.
 Achieved Platinum Customer Satisfaction status and Gold Customer
Satisfaction, after the Store had been Silver for the previous two years.
 Ranked in the top 20% of the chain in operational performance metrics
including Rewards Penetration and ESP sales.
 Performed MOD responsibilities that mirrored the Sales Manager’s
schedule in order to allow that position to focus on selling behaviors.
 Worked with each Department in the store to ensure that service levels
were being met across the front end and balanced labor when necessary.
 Awarded Associate of the Month twice.
Staples #913, Medina, OH April 2006-May 2011
Easy Tech Expert
 Served as the Supervisor in a $5.5 million dollar department
 Supervised 3-4 associates daily and 8 associates in the department in
total.
 Managed all aspects of the business including coaching, training,
developing, performance counseling, POGand pricing integrity, selling,
and customer service.
 Produced over $40,000 in ESP Sales and Easy Tech Sales combined
annually, ranking in the Top 10 in the District each year.

2.  Awarded Associate of the Month 4 times.
Staples #913, Medina, OH September 2004 - April 2006
Copy Center Expert
 Served as the Supervisor in a $500k Copy Center – highest in the
District.
 Supervised 5 associates and worked closely with members from other
departments to maximize sales.
 Responsible for all aspects of the business including Service, Sales,
Production, Quality Checks and Checkout.
 Served as the training store in the District for all newly hired and
promoted CPC Experts
 Awarded Associate of the Month three times.
Staples #913, Medina, OH May 2002 – September 2004
Copy Center Associate
Staples #913, Medina, OH October 2001 – May 2002
Electronics and Sales Associate
Fast Food Server, Restaurant Server, Laborer 1979 – May 2002
Education Hubbard High School, Hubbard, OH