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Down the
Rabbithole	
  
Empathy as a Skill
Empathy is an
accurate awareness
of the feelings, needs
and concerns of the
other person such
that you can make
better decisions
based on that
awareness.
1  Understand the
Customer
2  Build Trust
3  Leverage
Diversity
4  Show Political
Savvy
Based on Daniel Goleman’s work on Emotional Intelligence
Listening…really
-­‐2	
   -­‐1	
   0	
   +1	
   +2	
  
LISTENING TO BE RIGHT LISTENING TO BE WRONG
Waiting for
your turn to
talk with the
assumption
that you
already
know what
you need to
Listening
for content
Listening
for
intent
– the
meaning
underneath
the words
Listening for
new
information
or
perspectives
that will
alter your
point of view
Filtering
everything
to find data
that
supports
your point
of view
Allows me to make my own
decisions
Shows that I am trusted
To feel independent
• Why do you prefer empowering
to controlling?
Empowering
Being given authority to
achieve my goals
• Why is making your own
decisions important to you?
• Why is trust important to you?
Whenever I’m
encouraged to do things
I haven’t done before
• Are there any other
examples?
PersonalOrganizational
• What do you mean by
empowering?
• Examples of empowering
behaviours?
Interviewing like
you mean it
Developing
a point of
view
FRANK LLOYD WRIGHT
Design is about problem solving,
not about
personal
preference or“
unsupported
opinion
“
Engage
A
Current
Reality
Alternative Path (Not Chosen)
•  Shared Purpose
•  Aligned Action
•  Business
Growth
CHOSEN PATH
Alternative Path (Not Chosen)
Vision
B
Getting to ‘A’
Culture
collages
Facts and quotes
Values/
Success
Stories
© 2010The Lime Group
Using a Gallery
FROM TO
Fear of
Failure
Learning
Orientation1
2 Certainty Curiosity
3 Competitive
Independence
Collective
Success
Culture Shifts
Learning to love
the learning
Be the change you
want to see…
Commit then
figure it out“
 “
Nudging
the
elephant
www.thelimegroup.com |Sydney |New York

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TheLimeGroup_DesignThinking_June2016

  • 2.
  • 3. Empathy as a Skill Empathy is an accurate awareness of the feelings, needs and concerns of the other person such that you can make better decisions based on that awareness. 1  Understand the Customer 2  Build Trust 3  Leverage Diversity 4  Show Political Savvy Based on Daniel Goleman’s work on Emotional Intelligence
  • 4. Listening…really -­‐2   -­‐1   0   +1   +2   LISTENING TO BE RIGHT LISTENING TO BE WRONG Waiting for your turn to talk with the assumption that you already know what you need to Listening for content Listening for intent – the meaning underneath the words Listening for new information or perspectives that will alter your point of view Filtering everything to find data that supports your point of view
  • 5. Allows me to make my own decisions Shows that I am trusted To feel independent • Why do you prefer empowering to controlling? Empowering Being given authority to achieve my goals • Why is making your own decisions important to you? • Why is trust important to you? Whenever I’m encouraged to do things I haven’t done before • Are there any other examples? PersonalOrganizational • What do you mean by empowering? • Examples of empowering behaviours? Interviewing like you mean it
  • 7. FRANK LLOYD WRIGHT Design is about problem solving, not about personal preference or“ unsupported opinion “
  • 8. Engage A Current Reality Alternative Path (Not Chosen) •  Shared Purpose •  Aligned Action •  Business Growth CHOSEN PATH Alternative Path (Not Chosen) Vision B Getting to ‘A’
  • 10. FROM TO Fear of Failure Learning Orientation1 2 Certainty Curiosity 3 Competitive Independence Collective Success Culture Shifts
  • 12. Be the change you want to see…
  • 13. Commit then figure it out“ “
  • 15.