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THE LEADERS OF
TOMORROW:
MENTORING AND
COACHING
HOW DO WE GET THERE FROM HERE?
NOEL RATCH
MAUREEN DEVERY
KIPPEN DE ALBA CHU
KRISTINE CLARK
• MAUREEN DEVERY
Assignment: Skills Needed:
Train a new staff member on a program
Lead a segment of (or an activity during) a team
meeting
Create a new exhibit
Skills Assessment
Conquering the Grey Area
ASSESS
A. WHAT IS THE GUEST ACTUALLY DOING?
B. WHAT IMPACT IS IT HAVING ON THE EXHIBIT?
C. WHAT ASSUMPTIONS AM I MAKING ABOUT THIS GUEST AND THE SITUATION?
D. ASSUMING GOOD INTENTIONS, WHY MIGHT THE GUEST BE ACTING IN THIS WAY?
E. AM I REINFORCING THE SAME REQUIREMENTS FOR ALL GUESTS OR JUST THIS ONE?
F. WHAT IS A GOOD WAY TO ADDRESS THIS ISSUE WHILE STILL RESPECTING THE GUEST?
• KIPPEN DE ALBA CHU
We’re all set when it comes to technical stuff!
Technical vs. Adaptive
Doers vs. Leaders
Existing vs. Being
Technical vs. Adaptive
The problem: ….is clear. ….requires learning.
The solution: ….is clear. ….requires learning.
Attitude: confidence
and skill curiosity
Conventional vs. Systems
Thinking
In order to optimize the
whole, we must optimize
the individual parts.
In order to optimize the
whole, we must improve
relationships among the
parts.
How do we measure leadership?
● Years on the job
● Amount of influence
● Number of followers
● Awards received
● Being promoted
● Impact - our actions lead
to progress on adaptive
challenges.
Why we fail to lead
Why do we want to lead?
● Overachiever; goal oriented
● Something to show for all my degrees (and debt!)
● Current leaders are not up to the task
● Tell others what to do
● We get to make decisions!
The problem with decisions is:
Any decision we make through the lense of a negative
emotion is a decision rooted in self-interest and fear.
SELF-DECEPTION
And this leads to:
CO-RECIPIENT OF THE NOBEL PEACE PRIZE, 1998
• KRISTINE CLARK
TIME
&
RELATIONSHIPS
EXCELERATOR
COACHING
COACHING EXAMPLE
• BUILD TRUST
• ASSURE CONFIDENTIALITY
• SET A REASONABLE AND ACHIEVABLE GOAL (15 MINUTES)
• DO THE DANCE (LISTEN AND QUESTION)
• SUMMARIZE AND COMMIT TO ACTION
• QUESTIONS

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The Power of Mentorship and Coaching: Finding the Next Generation of Museum Leaders

  • 1. THE LEADERS OF TOMORROW: MENTORING AND COACHING HOW DO WE GET THERE FROM HERE? NOEL RATCH MAUREEN DEVERY KIPPEN DE ALBA CHU KRISTINE CLARK
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  • 10. Assignment: Skills Needed: Train a new staff member on a program Lead a segment of (or an activity during) a team meeting Create a new exhibit Skills Assessment
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  • 12. Conquering the Grey Area ASSESS A. WHAT IS THE GUEST ACTUALLY DOING? B. WHAT IMPACT IS IT HAVING ON THE EXHIBIT? C. WHAT ASSUMPTIONS AM I MAKING ABOUT THIS GUEST AND THE SITUATION? D. ASSUMING GOOD INTENTIONS, WHY MIGHT THE GUEST BE ACTING IN THIS WAY? E. AM I REINFORCING THE SAME REQUIREMENTS FOR ALL GUESTS OR JUST THIS ONE? F. WHAT IS A GOOD WAY TO ADDRESS THIS ISSUE WHILE STILL RESPECTING THE GUEST?
  • 13. • KIPPEN DE ALBA CHU
  • 14. We’re all set when it comes to technical stuff!
  • 15. Technical vs. Adaptive Doers vs. Leaders Existing vs. Being
  • 16. Technical vs. Adaptive The problem: ….is clear. ….requires learning. The solution: ….is clear. ….requires learning. Attitude: confidence and skill curiosity
  • 17. Conventional vs. Systems Thinking In order to optimize the whole, we must optimize the individual parts. In order to optimize the whole, we must improve relationships among the parts.
  • 18. How do we measure leadership? ● Years on the job ● Amount of influence ● Number of followers ● Awards received ● Being promoted ● Impact - our actions lead to progress on adaptive challenges.
  • 19. Why we fail to lead
  • 20. Why do we want to lead? ● Overachiever; goal oriented ● Something to show for all my degrees (and debt!) ● Current leaders are not up to the task ● Tell others what to do ● We get to make decisions!
  • 21. The problem with decisions is: Any decision we make through the lense of a negative emotion is a decision rooted in self-interest and fear. SELF-DECEPTION And this leads to:
  • 22. CO-RECIPIENT OF THE NOBEL PEACE PRIZE, 1998
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  • 30. COACHING EXAMPLE • BUILD TRUST • ASSURE CONFIDENTIALITY • SET A REASONABLE AND ACHIEVABLE GOAL (15 MINUTES) • DO THE DANCE (LISTEN AND QUESTION) • SUMMARIZE AND COMMIT TO ACTION