Parthiban has over 8 years of experience leading teams in market research for TCS. He currently manages a team of 24 associates supporting North American operations. In his role, he has led several successful transitions of work from other companies to TCS. He has received several awards for his performance and for improving productivity, quality, and revenue. Parthiban has a variety of skills including people management, quality assurance, client management, and data analysis.

1. PARTHIBAN MSC MBA. TEAM LEAD, TCS
+91 9042748533/9976365493
Objective:
To work in an organization, where innovation and excellence is the way of
life, where my full potential will be explored and where I will get ample
scope for development.
Experience Summary:
I’m working with Market Research domain in TCS over 8 years with Various
roles and responsibilities. Currently leading 24 members team for North
American operations.
Roles and Responsibilities:
Team Lead:
Leading 24 members enthusiastic team from Jan’13 without any quality issues
for North American clients and managing the transitions & migrating work
from Nielsen to TCS.
Currently, Leading Transition of 4 FTE work from North America Nielsen
team and Maintaining Quality management document
Transition Lead:
 Phase-4 high complex work migration was challenged by Customer in
2015 and the challenge has been taken and Transition completed success-
fully also migrated work was simplified.
 Successfully completed Phase-3 transition in 2014 and it was workload of
5FTEs
 As soon as placed in North American Consumer Panel Services Team,
Started to migrate the Second phase of transition in 2013 and it was suc-
cessfully completed by Sep’16 as scheduled.
 Migration of data from Legacy platform to new factory was kicked off
and back out two time for Germany Operations and I had a chance to
lead the transition from Apr’10 and completed the transition by Jun’12
which is ahead of the schedule.
CERTIFICATIONS:
Green Belt Certified Oct’14, for Re-
ducing TAT by eliminating system
wait time
Kaizan Certified Jun’12, For generat-
ing improvement ideas to reduce the
manual effort by 20%
Key Achievements:
2016— I was awarded best Team
Lead by Nielsen North America Vice
President
2015— Lead the team to get Q3
Champions league and My team was
selected across Chennai TCS
2015— Driven 12 improvement pro-
jects to achieve the goal of 20% im-
provement in 4 pillars (Digital, Quali-
ty, Faster and New Capability)
2014— Revenue Push, Played the
role of consultant to Client service
team to bring more business in quick
span of time. This initiative help the
client to increase the revenue by 22%
2013— Increased 41% of the team
size by migrating high complex work
to TCS team

2. Trainer:
I trained the new joiners and fulfilled learning curve of the team by playing
the role of Process Trainer from Jul’12 to Dec’12 .
SME & QUALITY SPOC:`
I played the role of SME and Quality SPOC for German and Austria Teams
from Feb’09 to Mar’10 this includes query resolving and client management
and responsible for month quality deliverables like Unified Project Plan and
FMEA.
Trainee & Analyst:
My career starts as trainee in TCS from Jul’07 and groomed as Analyst
and supported Austria, Switzerland, Netherland & German operations
till Feb’09.
2015 PROJECTS:
I lead 12 improvement projects in 4 pillars (Digital, Quality, Faster & New
capability) and closed on time and 20% was the target for each pillar however
I lead the team to achieve more than expected.
 Digital— 27% Achieved
 Faster— 30% Achieved
 Quality— 75% Improved
 New Capabilities— 20% Increased
2016 PROJECTS:
I lead the brainstorming session and identified the opportunities in-terms
People, Process and Technology and targeted for 20% productivity improve-
ment by Dec’16.
REVENUE PUSH:
Leading on the strategic initiatives in 2015– 2016, $720k additional revenue
was pulled into Q1 2016 by the Custom Production team under my leader-
ship.
Key Skill:
Proficient in MS Office
People Management
Performance Management System
Work Force Management
Quality Enablement
Client Management
KPI & Metric Report Out
Motivating and Inspiring
People Management
Monthly Performance Management
Monthly Face to face connect with
Associates
Quarterly goal setting for Team and
Individual Associates
Half-early appraisal connect with
Associates
ISC (Information Security Co-
Coordinator):
I have taken the role of Information
Security Coordinator for 150 Associ-
ates from Sep’14 and no incident
reported till now.
Customer Management:
 Weekly Connect session with
Customer leadership Team
 Weekly KPI preparation
 Monthly Metric Analysis meeting
 Workload forecasting
 Revenue forecasting and plan-
ning