Parthiban Resume
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Parthiban has over 8 years of experience leading teams in market research for TCS. He currently manages a team of 24 associates supporting North American operations. In his role, he has led several successful transitions of work from other companies to TCS. He has received several awards for his performance and for improving productivity, quality, and revenue. Parthiban has a variety of skills including people management, quality assurance, client management, and data analysis.
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This presentation provides some background about Chrysalis Consulting, how we came about and what we do. You will also find some brief case study examples outlining just some of our skills, knowledge and expertise. To find out more you can contact us at mail@chrysalis-consulting.co.uk.
Resume
Vijay Vinayak has nearly 40 years of experience in operations management and process optimization. He has held several leadership roles at Bennett, Coleman & Co. Ltd., leading teams to streamline operations and implement new systems. Some of his accomplishments include developing online booking systems, integrating advertising and editorial workflows, and reducing costs by identifying new agencies. He is skilled in analyzing processes, defining targets, and mentoring teams to improve efficiency.
Holistic Approach
This document discusses a holistic approach to improving business results through Six Sigma that goes beyond traditional Six Sigma deployments. It presents a five workstream model for deploying Six Sigma enterprise-wide that includes initiative planning, executive training, employee training, transitioning to client self-sufficiency, and ongoing initiative and project management. The key is aligning Six Sigma efforts with business objectives and developing leadership and human capital across the organization to sustain improvements.
document_68582321-CV
Robert Cameron is a contact center Team Manager seeking new opportunities. He has over 15 years of experience in industries including telecoms, financial services, healthcare, and retail. His expertise includes exceeding team performance targets, coaching and developing employees, and ensuring compliance with regulations. He holds a degree from Barrhead High School and various training certificates in management, coaching, compliance, and more. His career highlights include successfully opening a new contact center site and implementing initiatives to improve customer conversion rates and the agent experience.
Innovative Talent Solutions
Recruitment process outsourcing case studies of true business impact.
Does it really matter how you hire? As long as you fill the chair, that’s all that matters – right? Wrong. Building an innovative talent solution can have far-reaching impact throughout your organization. Translating that impact to meaningful data and information that you can share with your executives can be powerful.
In this presentation you'll find pointers on:
1. How to identify the information needed to add value to the executive team and strategic vision of your organization.
2. How to connect business challenges to your talent strategy and show results.
3. How to evolve your strategy from “butts in seats” to a talent solution with measurable business impact.
Tokeer Ahmed - CV
Tokeer Ahmed has over 7 years of experience in quality assurance and training roles. He is currently a Lead - Quality & Training at Concentrix Daksh, where he is responsible for end-to-end management of quality, delivery, and training. Previously, he worked at Genpact India, where he received several awards for his leadership, quality improvements, and mentoring of new employees. He holds a Bachelor of Arts degree from the University of Delhi.
Call Center Manager - Fred Ruiz Castro,CLSSGB
This document is a resume for Fred Ruiz H. Castro, who has over 10 years of experience in call center management. He is a certified Lean Six Sigma Green Belt with expertise in areas like process innovation, performance management, and strategic planning. Currently, he works as a Call Center Manager at Teleperformance, where he is responsible for day-to-day operations and meeting goals. Previously he held roles like Assistant Call Center Manager and Operations Supervisor at Teleperformance and Firstsource Solutions.
Long Term HR Business Strategy
The presentation includes long term HR strategy to develop the organization on skill enhancement, competency development and employee engagement
Saikat Chakraborty_26 July 2015
- Saikat Chakraborty is currently working as an Assistant Manager at Genpact India Pvt. Ltd. where he is leading a team of 39 members and working on process improvements.
- He has 6 years of experience in financial analysis, client servicing, and team management.
- He holds a Post Graduate Diploma in Financial Management and a B.Com degree and has received several awards and achievements for his work in accounts payable management.
Updated- CV -Darshan Sukumar
Darshan S.S. seeks a challenging position utilizing his people management and administrative skills. He has over 8 years of experience as a Team Leader in BPO operations. Currently the Team Leader at Taxi For Sure, he is responsible for meeting KPIs and motivating associates. Previously he held similar roles at Minacs, Cogent E-Services, and Allsec Technologies, handling teams of 20-30 agents and ensuring quality service. Darshan aims to achieve goals efficiently through strong planning, administration, and developing people. He has received awards including Star Certification and Top Gun for consistent high performance.
Similar to Parthiban Resume (20)
Parthiban Resume
- 1. PARTHIBAN MSC MBA. TEAM LEAD, TCS +91 9042748533/9976365493 Objective: To work in an organization, where innovation and excellence is the way of life, where my full potential will be explored and where I will get ample scope for development. Experience Summary: I’m working with Market Research domain in TCS over 8 years with Various roles and responsibilities. Currently leading 24 members team for North American operations. Roles and Responsibilities: Team Lead: Leading 24 members enthusiastic team from Jan’13 without any quality issues for North American clients and managing the transitions & migrating work from Nielsen to TCS. Currently, Leading Transition of 4 FTE work from North America Nielsen team and Maintaining Quality management document Transition Lead: Phase-4 high complex work migration was challenged by Customer in 2015 and the challenge has been taken and Transition completed success- fully also migrated work was simplified. Successfully completed Phase-3 transition in 2014 and it was workload of 5FTEs As soon as placed in North American Consumer Panel Services Team, Started to migrate the Second phase of transition in 2013 and it was suc- cessfully completed by Sep’16 as scheduled. Migration of data from Legacy platform to new factory was kicked off and back out two time for Germany Operations and I had a chance to lead the transition from Apr’10 and completed the transition by Jun’12 which is ahead of the schedule. CERTIFICATIONS: Green Belt Certified Oct’14, for Re- ducing TAT by eliminating system wait time Kaizan Certified Jun’12, For generat- ing improvement ideas to reduce the manual effort by 20% Key Achievements: 2016— I was awarded best Team Lead by Nielsen North America Vice President 2015— Lead the team to get Q3 Champions league and My team was selected across Chennai TCS 2015— Driven 12 improvement pro- jects to achieve the goal of 20% im- provement in 4 pillars (Digital, Quali- ty, Faster and New Capability) 2014— Revenue Push, Played the role of consultant to Client service team to bring more business in quick span of time. This initiative help the client to increase the revenue by 22% 2013— Increased 41% of the team size by migrating high complex work to TCS team
- 2. Trainer: I trained the new joiners and fulfilled learning curve of the team by playing the role of Process Trainer from Jul’12 to Dec’12 . SME & QUALITY SPOC:` I played the role of SME and Quality SPOC for German and Austria Teams from Feb’09 to Mar’10 this includes query resolving and client management and responsible for month quality deliverables like Unified Project Plan and FMEA. Trainee & Analyst: My career starts as trainee in TCS from Jul’07 and groomed as Analyst and supported Austria, Switzerland, Netherland & German operations till Feb’09. 2015 PROJECTS: I lead 12 improvement projects in 4 pillars (Digital, Quality, Faster & New capability) and closed on time and 20% was the target for each pillar however I lead the team to achieve more than expected. Digital— 27% Achieved Faster— 30% Achieved Quality— 75% Improved New Capabilities— 20% Increased 2016 PROJECTS: I lead the brainstorming session and identified the opportunities in-terms People, Process and Technology and targeted for 20% productivity improve- ment by Dec’16. REVENUE PUSH: Leading on the strategic initiatives in 2015– 2016, $720k additional revenue was pulled into Q1 2016 by the Custom Production team under my leader- ship. Key Skill: Proficient in MS Office People Management Performance Management System Work Force Management Quality Enablement Client Management KPI & Metric Report Out Motivating and Inspiring People Management Monthly Performance Management Monthly Face to face connect with Associates Quarterly goal setting for Team and Individual Associates Half-early appraisal connect with Associates ISC (Information Security Co- Coordinator): I have taken the role of Information Security Coordinator for 150 Associ- ates from Sep’14 and no incident reported till now. Customer Management: Weekly Connect session with Customer leadership Team Weekly KPI preparation Monthly Metric Analysis meeting Workload forecasting Revenue forecasting and plan- ning