1. Business Process Modeling:
The Learning Process
Kharkov
22 March 2014
Business Process Modeling
Olya Zakharova, PhD

2. Business Process Modeling:
The Learning Process
The Methods are the following:
1. Pre-test of Concepts
2. Prediction
3. Based on Pictures & Business Story

3. The Learning Process

4. Proof

5. Google MOOC

6. Unique students who viewed lessons and
completed activities for each lesson

7. Students who did activities and did not do
activities who completed final projects

8. Findings

9. Prediction

10. Principle 1: Practice

11. Principle 2: Facilitator

12. Principle 3: Mistakes

13. Principle 4: Creativity and Responsibility

14. Принцип 4: инициатива и ответственность

16. Underlying Competencies

18. Which competence?

19. Effectiveness Measures
▶ The successful generation and productive
consideration of new ideas.
▶ Application of new ideas to resolve
existing problems.
▶ Willingness of stakeholders to accept
new approaches.

20. 4. Creative Thinking

21. Which competence?

22. Effectiveness Measures
▶ Selected solutions meet the defined
objectives and solve the underlying
problem.
▶ Avoids making decisions based on
preconceived notions, organizational
politics, or other traps that may cause a
sub-optimal solution to be selected.

23. 9. Problem Solving

24. Which competence?

25. Effectiveness Measures
▶ Understanding of how a change to a
component affects the system as a whole.
▶ Identification of reinforcing and
compensating feedback loops.
▶ Understanding of how systems adapt to
external pressures and changes.

26. 6. Systems Thinking

27. Which competence?

28. Effectiveness Measures
▶ Effectively paraphrasing statements to
ensure understanding.
▶ Effectively paraphrasing statements to
ensure understanding.
▶ Developing and delivering powerful
presentations by positioning content and
objectives appropriately (i.e. positive vs.
negative tone).

29. 2. Communications

30. Which competence?

31. Effectiveness Measures
▶ Reduced resistance to necessary
changes.
▶ Team members and stakeholders
demonstrating a willingness to set aside
personal objectives when necessary.
▶ Articulation of a clear and inspiring vision
of a desired future state.

32. 1. Leadership

33. Olya Zakharova, PhD
E-mail: harizmalife@gmail.com
Skype: harizmalife
Phone: +38 050 401 33 35
Olya Zakharova, PhD