The 'Higher Education in a Web 2.0 World' Report: Implications For IT Service Departments

The ‘Higher Education in a Web 2.0 World’ Report: Implications For IT Service Departments Brian Kelly UKOLN University of Bath Bath, UK UKOLN is supported by: This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) Acceptable Use Policy Recording of this talk, taking photos, discussing the content using email, instant messaging, blogs, SMS, etc. is permitted providing distractions to others is minimised. Resources bookmarked using ‘ bucs-200906 ' tag http://www.ukoln.ac.uk/web-focus/events/seminars/bucs-200906/ Email: [email_address] Twitter: http://twitter.com/briankelly/ Blog: http://ukwebfocus.wordpress.com/

About Me ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction

About My Past ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Using Tools I Talk About ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Talks given in 2008 covered Web 2.0, accessibility & standards. Introduction Note also use of blogs, video blogs, YouTube, Twitter, …

About This Talk ,[object Object],[object Object],[object Object],[object Object],[object Object],Introduction

The CLEX Inquiry ,[object Object],[object Object],[object Object],[object Object],“ Web 2.0 in HE” Report ,[object Object],[object Object],[object Object]

The Cloud ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Student Experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What should Bath do?

Web 2.0 ,[object Object],[object Object],Web2MemeMap, Tim O’Reilly, 2005 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0

Benefits of Web 2.0/Social Web ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Social Web and Students ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Can we regard a student’s social network as a more democratic equivalent of the old school tie (public school) network

Social Web & Staff/Researchers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Increasingly Web 2.0-savvy staff may be managing their ‘personal brand’, professional impact and engaging in personal identity management

Social Web and Librarians / E-Learning Support Staff ,[object Object],[object Object],[object Object],[object Object]

Social Web and IT Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Developer’s Blog ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Originally at http://in-cider.spaces.live.com/ Now at http://ick2.wordpress.com/

The IT Service’s Blog ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://blogs.edgehill.ac.uk/techservices/

Senior Managers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Formally announced the Google mail for students option last night by sending an email to all staff and students. Replies are split almost 50/50. From students saying this is great news, and from staff saying why can't we have it!”

Who’s Blogging & Who’s Not? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Are senior managers blogging because of others concerns over AUP, precedents, …? Note see my “ Defend this Tory MP (yes, really!) ” blog post In-house (& Twitterer) In-house (& Twitterer) Hosted on Blogger

Plants and Resource Investigators ,[object Object]

Resource Investigation ,[object Object],[object Object],[object Object],We used to have email & annual conferences We now have rich portfolio of tools (blogs, Twitter, wikis, Skype, …) Particular benefits for IT staff – we’re comfortable with IT!

What About Twitter? ,[object Object],[object Object],[object Object],[object Object],[object Object],Questions : Multiple Twitter accounts? News dissemination or user engagement? Do you follow back and respond? Should BUCS promote access? Is there a role for Yammer? …

The Researcher’s Perspective ,[object Object],[object Object]

What Are They Saying About BUCS? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IT Services 1.0! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide first used at UCISA Management Conf: “So true!”

IT Services 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Deployment Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Risk Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Critical Friends / Friendly Critics ,[object Object],See <http://critical-friends.org/> Critical Friends has a formal definition, providing an informed but confidential advice and feedback. Friendly critics, however, may give such advice in an open forum Paul Walk (UKOLN) was described as a ‘critical friend’ of JISC See <http://dev8d.jiscinvolve.org/2009/ 02/10/five-minute-interview-paul-walk/>

Towards a Framework ,[object Object],Biases Subjective factors Intended Purpose Benefits (various stakeholders Risks (various stakeholders Missed Opps. (various stakeholders Costs (various stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],See blog post on Critical Friends, Friendly Critics (and Hostile Opponents!)

Using The Framework ,[object Object],Note personal biases! Intended Purpose Benefits (various stakeholders Risks (various stakeholders Missed Opps. (various stakeholders Costs (various stakeholders Community support Rapid feedback Justify ROI Org. brand Community- building Low? Twitter for individuals Organisational Fb Page Marketing events,… Large audiences Ownership, privacy, lock-in Marketing opportunity Low? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conclusions The future is exciting - but IT Services 2.0 will need to address the challenges. Let the debate begin! Acknowledgments to Michael Edson for the Web Tech Guy and Angry Staff Person post / comic strip

The 'Higher Education in a Web 2.0 World' Report: Implications For IT Service Departments

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The 'Higher Education in a Web 2.0 World' Report: Implications For IT Service Departments