Collaboration as we know it has changed dramatically over the years. It wasn't that long ago that we had to make a concerted effort to connect with one another; now that same effort is required to disconnect. So why do organizations continue to struggle to connect with employees, customers and partners?
Collaboration tools are both numerous and sophisticated, but are we really better off? If we have the tools, the technology and the will, then why aren't we doing a better job with collaboration in our organizations? In short: Is a company that has a robust Intranet and can truly work together better nothing more than a myth - a lofty goal to which we aspire but will never attain?
In this session, the speaker will tackle these questions and more, taking an in-depth look into why collaboration projects fails to meet our expectations and what organizations can do today to forge new connections, become more productive, increase employee engagement, and build an Intranet that fosters a culture of collaboration.
Failure to Connect: Why You're Not Getting More From SharePointC5 Insight
Collaboration as we know it has changed dramatically over the years. It wasn't that long ago that we had to make a concerted effort to connect with one another; now that same effort is required to disconnect. So why do organizations continue to struggle to connect with employees, customers and partners?
Collaboration tools and technology are both numerous and sophisticated, but are we really better off? If we have the tools, the technology and the will, then why aren't we doing a better job with collaboration in our organizations?
In this session, we will tackle these questions and more, taking an in-depth look into why collaboration tools such as SharePoint fail to meet our expectations and what organizations can do today to forge new connections, become more productive, increase employee engagement, and build a lasting culture of collaboration.
Collab365 2015 - The 7 Deadly Sins of SharePointC5 Insight
60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.
This session takes off the gloves and delivers an open discussion of why SharePoint and collaboration projects fail – and how to successfully recover. Better yet, you will learn how to set yourself up for success from the start!
Watch this session if your organization is contemplating a new project leveraging SharePoint, migrating to a new version of SharePoint, or needs to recover from a problematic implementation.
In addition, the presenter will share 3 specific, real-world cases of failed projects – and how those projects were successfully turned around to deliver a successful project with broad user adoption.
You will learn :
1. The latest stats on SharePoint and collaboration failures
2. Deadly sins to avoid on every project
3. What other organizations are doing wrong that is leading to failed projects
4. Practical habits to prevent project failures
5. 3 real-world case studies on customers who recovered from failed projects
Building a Better Intranet: Moving From Frustration to Effective CollaborationC5 Insight
It's a fact: the way we work is changing. As our digital tools grow rapidly and become more sophisticated, are we really better off? Is an Intranet still relevant in today’s digital world? If so, then why do 60-80% of organizations that try to implement Intranets and other social collaboration initiatives continue to struggle with their effectiveness?
In this session, learn not only how the Intranet, but our users have evolved over time, and see how small changes in your approach can yield huge returns on your Intranet investment. In addition, learn the overarching themes that cause organizations to struggle with their Intranet, and get 10 practical tips that you can begin to implement today.
At the end of the day, organizations don't care about Intranets - they care about results - and this session will show you how to (re)shape your Intranet so that it delivers enhanced user adoption, improved employee engagement, increased productivity, and a lasting changing within your organization.
The Evolution of the Intranet: Creating a Culture of CollaborationC5 Insight
Collaboration as we know it has changed dramatically over the years. It wasn't that long ago that we had to make a concerted effort to connect with one another; now that same effort is required to disconnect. So why do organizations continue to struggle to connect and engage with employees, customers and partners?
Collaboration tools are both numerous and sophisticated, but are we really better off? If we have the tools, the technology and the will, then why aren't we doing a better job with collaboration in our organizations? In short: Is a company that has a robust Intranet and can truly work together better nothing more than a myth - a lofty goal to which we aspire but will never attain?
In this session, we'll tackle these questions and more, taking an in-depth look into why collaboration projects fail to meet our expectations and what organizations can do today to forge new connections, become more productive, increase employee engagement, and build an Intranet that fosters a culture of collaboration.
If you build it, they still may not come. How can organizations not only plan for great functionality with increased productivity, but also drive truly successful adoption?
60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.
Watch this 30-minute session to walk away with 5 proven ways to deliver not only ROI, but real business value from your SharePoint environment.
Collaboration and Relationship Management - Risks and RewardsC5 Insight
Organizations are spending billions on social collaboration and customer relationship management platforms. In 9 slides, learn the fundamentals of these solutions, how every organization can benefit, and what pitfalls to watch out for.
The 7 Deadly Sins of SharePoint: Planning Successful Implementations and Avoi...C5 Insight
More than 60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.
This session takes off the gloves and delivers an open discussion of why SharePoint and collaboration projects fail - and how to successfully recover. Better yet, you will learn how to set yourself up for success from the start! Join this session if your organization is contemplating a new project leveraging SharePoint, migrating to a new version of SharePoint, or needs to recover from a problematic implementation.
Failure to Connect: Why You're Not Getting More From SharePointC5 Insight
Collaboration as we know it has changed dramatically over the years. It wasn't that long ago that we had to make a concerted effort to connect with one another; now that same effort is required to disconnect. So why do organizations continue to struggle to connect with employees, customers and partners?
Collaboration tools and technology are both numerous and sophisticated, but are we really better off? If we have the tools, the technology and the will, then why aren't we doing a better job with collaboration in our organizations?
In this session, we will tackle these questions and more, taking an in-depth look into why collaboration tools such as SharePoint fail to meet our expectations and what organizations can do today to forge new connections, become more productive, increase employee engagement, and build a lasting culture of collaboration.
Collab365 2015 - The 7 Deadly Sins of SharePointC5 Insight
60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.
This session takes off the gloves and delivers an open discussion of why SharePoint and collaboration projects fail – and how to successfully recover. Better yet, you will learn how to set yourself up for success from the start!
Watch this session if your organization is contemplating a new project leveraging SharePoint, migrating to a new version of SharePoint, or needs to recover from a problematic implementation.
In addition, the presenter will share 3 specific, real-world cases of failed projects – and how those projects were successfully turned around to deliver a successful project with broad user adoption.
You will learn :
1. The latest stats on SharePoint and collaboration failures
2. Deadly sins to avoid on every project
3. What other organizations are doing wrong that is leading to failed projects
4. Practical habits to prevent project failures
5. 3 real-world case studies on customers who recovered from failed projects
Building a Better Intranet: Moving From Frustration to Effective CollaborationC5 Insight
It's a fact: the way we work is changing. As our digital tools grow rapidly and become more sophisticated, are we really better off? Is an Intranet still relevant in today’s digital world? If so, then why do 60-80% of organizations that try to implement Intranets and other social collaboration initiatives continue to struggle with their effectiveness?
In this session, learn not only how the Intranet, but our users have evolved over time, and see how small changes in your approach can yield huge returns on your Intranet investment. In addition, learn the overarching themes that cause organizations to struggle with their Intranet, and get 10 practical tips that you can begin to implement today.
At the end of the day, organizations don't care about Intranets - they care about results - and this session will show you how to (re)shape your Intranet so that it delivers enhanced user adoption, improved employee engagement, increased productivity, and a lasting changing within your organization.
The Evolution of the Intranet: Creating a Culture of CollaborationC5 Insight
Collaboration as we know it has changed dramatically over the years. It wasn't that long ago that we had to make a concerted effort to connect with one another; now that same effort is required to disconnect. So why do organizations continue to struggle to connect and engage with employees, customers and partners?
Collaboration tools are both numerous and sophisticated, but are we really better off? If we have the tools, the technology and the will, then why aren't we doing a better job with collaboration in our organizations? In short: Is a company that has a robust Intranet and can truly work together better nothing more than a myth - a lofty goal to which we aspire but will never attain?
In this session, we'll tackle these questions and more, taking an in-depth look into why collaboration projects fail to meet our expectations and what organizations can do today to forge new connections, become more productive, increase employee engagement, and build an Intranet that fosters a culture of collaboration.
If you build it, they still may not come. How can organizations not only plan for great functionality with increased productivity, but also drive truly successful adoption?
60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.
Watch this 30-minute session to walk away with 5 proven ways to deliver not only ROI, but real business value from your SharePoint environment.
Collaboration and Relationship Management - Risks and RewardsC5 Insight
Organizations are spending billions on social collaboration and customer relationship management platforms. In 9 slides, learn the fundamentals of these solutions, how every organization can benefit, and what pitfalls to watch out for.
The 7 Deadly Sins of SharePoint: Planning Successful Implementations and Avoi...C5 Insight
More than 60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.
This session takes off the gloves and delivers an open discussion of why SharePoint and collaboration projects fail - and how to successfully recover. Better yet, you will learn how to set yourself up for success from the start! Join this session if your organization is contemplating a new project leveraging SharePoint, migrating to a new version of SharePoint, or needs to recover from a problematic implementation.
C5 Insight is a team of business strategists and consultants that empower people to work together better, inside and outside of their organizations. By utilizing a number of proven frameworks and seamlessly integrating technologies, such as Microsoft SharePoint, Dynamics CRM, and Salesforce.com into everyday practice, we facilitate more productive business relationships. Our clients experience elevated employee efficiency, increased customer loyalty, improved sales win rates, and higher workplace satisfaction.
The Human Factor: Debunking The Myth That Technology Drives CollaborationC5 Insight
At the end of the day, people have always been what determines if a business succeeds or fails. They are the ones who work hard and achieve objectives, most often using tools in which their organization has invested. With the proliferation of and advances in technology such as SharePoint, Yammer, Delve, Office Groups, and Office Graph, why are 60-80% of organizations still struggling to achieve collaboration nirvana?
This 60-minute session will answer this question and more, spending time discussing how people, and not technology, lie at the heart of successful collaboration projects. In fact, in its most basic form, collaboration means "To work with another person", and this session will extract and explain the most common human factors that are present in every collaboration initiative, and how slight changes in your approach to people can lead to enhanced user adoption, improved employee engagement, and lasting ROI.
There are amazing facts and benefits from implementing an Enterprise Social Networking solution. Increased efficiency, higher rate of collaboration, and organization of internal communication are just a couple found through ESN.
This is a free 30-page downloadable guide to the biggest trends and issues affecting public relations across eleven sectors and twelve of the UK’s regions and nations.
This thought leadership document features contributions from each of the CIPR’s Groups and covers issues and trends including:
- The importance of the NHS as a barometer for gauging the public support and trust of politicians at a local and national level ahead of the 2015 General Election
- How the power of science, engineering and technology can drive economic growth and quality of life
- The changing attitudes of financial regulators to social media
- The impact of the 2014 Independence Referendum and the XX Commonwealth Games in Scotland
- The launch of new local television networks in Nottingham and Birmingham
- The 2014 Tour de France as an opportunity to bring inward investment and help boost the local economy in Yorkshire
In this presentation originally created for DNNcon 2013 (West Palm Beach, FL), Jason Stone of Engage Software covers the Enterprise Social Networking space. What is ESN? Who are some of the key players? What does the research say about the market and its future? He shares some of his own experiences on the team that created iheartDNN.com as well as some from leading the Evoq Social ESN LinkedIn group.
Digital Workplace in the Connected Organization - Enterprise 2.0Jane McConnell
Scorecards and maturity by industry of digital workplaces from 314 organizations worldwide. Early Adopters versus the Majority. Leading trends: customer focus, working out loud, humanizing the enterprise, new organizational design, the future workplace.
For Companies who want to create Smart Services, the Digital Team Platform provides Digital Leadership which enables dynamic value creation with customers by networking cross-boundary interactions.
How IT can empower your organization to wlanMicrosoft
How can enterprise social technologies from Microsoft help your company stay connected and secure when employees are increasingly becoming more mobile and distributed? What tools will enable you to connect employees to each other and at the same time provide the right levels of IT management?
Why today’s businesses need enterprise socialMicrosoft
People today are more connected than ever before. The growth
of mobile devices such as smartphones and tablets, combined
with the rise of social technologies such as Facebook, Twitter,
and LinkedIn, has turned the world into a global community
that gives users instant access to information, makes it easy
for them to communicate about everything from products to
politics, and facilitates collective action. Technology makes it
easier than ever to tap into the human network.
CIPR Inside Webinar 3 Being a strategic business partner 29.11.13CIPR Inside
Being a strategic business partner. Move from drafter and crafter to strategic business partner. James Harkness, Jane Mitchell delivered a webinar on 29 November 2013. Full webinar is available to members on demand on http://www.cipr.co.uk/
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges
The Digital Workplace in the Connected OganizationJane McConnell
Gave this presentation in a private briefing for a management team in a global company in Europe. It's about the digital workplace and how it's changing processes, practices and roles in organizations.
C5 Insight is a team of business strategists and consultants that empower people to work together better, inside and outside of their organizations. By utilizing a number of proven frameworks and seamlessly integrating technologies, such as Microsoft SharePoint, Dynamics CRM, and Salesforce.com into everyday practice, we facilitate more productive business relationships. Our clients experience elevated employee efficiency, increased customer loyalty, improved sales win rates, and higher workplace satisfaction.
The Human Factor: Debunking The Myth That Technology Drives CollaborationC5 Insight
At the end of the day, people have always been what determines if a business succeeds or fails. They are the ones who work hard and achieve objectives, most often using tools in which their organization has invested. With the proliferation of and advances in technology such as SharePoint, Yammer, Delve, Office Groups, and Office Graph, why are 60-80% of organizations still struggling to achieve collaboration nirvana?
This 60-minute session will answer this question and more, spending time discussing how people, and not technology, lie at the heart of successful collaboration projects. In fact, in its most basic form, collaboration means "To work with another person", and this session will extract and explain the most common human factors that are present in every collaboration initiative, and how slight changes in your approach to people can lead to enhanced user adoption, improved employee engagement, and lasting ROI.
There are amazing facts and benefits from implementing an Enterprise Social Networking solution. Increased efficiency, higher rate of collaboration, and organization of internal communication are just a couple found through ESN.
This is a free 30-page downloadable guide to the biggest trends and issues affecting public relations across eleven sectors and twelve of the UK’s regions and nations.
This thought leadership document features contributions from each of the CIPR’s Groups and covers issues and trends including:
- The importance of the NHS as a barometer for gauging the public support and trust of politicians at a local and national level ahead of the 2015 General Election
- How the power of science, engineering and technology can drive economic growth and quality of life
- The changing attitudes of financial regulators to social media
- The impact of the 2014 Independence Referendum and the XX Commonwealth Games in Scotland
- The launch of new local television networks in Nottingham and Birmingham
- The 2014 Tour de France as an opportunity to bring inward investment and help boost the local economy in Yorkshire
In this presentation originally created for DNNcon 2013 (West Palm Beach, FL), Jason Stone of Engage Software covers the Enterprise Social Networking space. What is ESN? Who are some of the key players? What does the research say about the market and its future? He shares some of his own experiences on the team that created iheartDNN.com as well as some from leading the Evoq Social ESN LinkedIn group.
Digital Workplace in the Connected Organization - Enterprise 2.0Jane McConnell
Scorecards and maturity by industry of digital workplaces from 314 organizations worldwide. Early Adopters versus the Majority. Leading trends: customer focus, working out loud, humanizing the enterprise, new organizational design, the future workplace.
For Companies who want to create Smart Services, the Digital Team Platform provides Digital Leadership which enables dynamic value creation with customers by networking cross-boundary interactions.
How IT can empower your organization to wlanMicrosoft
How can enterprise social technologies from Microsoft help your company stay connected and secure when employees are increasingly becoming more mobile and distributed? What tools will enable you to connect employees to each other and at the same time provide the right levels of IT management?
Why today’s businesses need enterprise socialMicrosoft
People today are more connected than ever before. The growth
of mobile devices such as smartphones and tablets, combined
with the rise of social technologies such as Facebook, Twitter,
and LinkedIn, has turned the world into a global community
that gives users instant access to information, makes it easy
for them to communicate about everything from products to
politics, and facilitates collective action. Technology makes it
easier than ever to tap into the human network.
CIPR Inside Webinar 3 Being a strategic business partner 29.11.13CIPR Inside
Being a strategic business partner. Move from drafter and crafter to strategic business partner. James Harkness, Jane Mitchell delivered a webinar on 29 November 2013. Full webinar is available to members on demand on http://www.cipr.co.uk/
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges
The Digital Workplace in the Connected OganizationJane McConnell
Gave this presentation in a private briefing for a management team in a global company in Europe. It's about the digital workplace and how it's changing processes, practices and roles in organizations.
Presentación realizada en la III Jornada @plec 2.0, “Una transformació en marxa”, organizada por el Centre d’Estudis Jurídics i Formació Especialitzada del Departament de Justicia de la Generalitat de Catalunya (Tarragona, 12 de marzo de 2015).
Use this step-by-step planning methodology and set of 20 premium tools and templates to help you develop and launch a successful online community.
To obtain this document, visit us at http://www.demandmetric.com/register
The Benefits of Enterprise Social for IT ProfessionalsMicrosoft
The world has become a giant network, transformed by the
growth of mobile devices and social technologies. In fact,
there are now more devices than people.1 This networked
world is clearly evident in our personal lives: We keep in
touch with our friends and family on Facebook or Instagram,
use Twitter to get the latest news from people around the
globe, and often find our next career opportunity with
LinkedIn. In this networked world, people connect with each
other easily, information and knowledge move faster, and we
are able to accomplish more by working together.
The Incidental Science of Organizational Growth via Digital Transformation RocketSource
Simply boosting top-line metrics, such as profitability, aren't enough to position digital transformation as a success. Pervasive access to data and insights are critical as consumer demands shift alongside technological advancements. We explore the mechanisms for knowledge dissemination that answer the rapid evolution of today's world and how to push organizations up the S Curve of Growth through digital transformation.
https://www.rocketsource.co/blog/organizational-growth-via-digital-transformation/?utm_source=slideshare&utm_medium=social&utm_campaign=profile-page&utm_term=digital-transformation
New technologies are changing the way people work with each other, their organization’s partners, and their customers. Employee expectations have grown and are being met by innovation that delivers greater accessibility, lower costs, and faster results. The catch? Organizations and employees need to understand, adopt, and use these technologies or risk being outpaced by new competitors or changes in the marketplace.
Join Richard Harbridge in an insightful discussion as he explores why collaboration can be challenging in organizations today, what we can do about it together.
COVID-19: The future of organisations and the future of technical communicationEllis Pratt
The COVID-19 coronavirus is having a huge impact on people and organisations. With so many things that could be about to change, how should technical communicators respond? What’s your plan for the future?
In this presentation, we looked at:
How organisations might change during and after the COVID-19 lockdown
What that means for technical communication, and how you can come back stronger than ever
What technical communicators can do to help, and how you can deal with this crisis
How other technical communicators responded when we asked them for their views
I recently gave a keynote presentation in Slovenia on the business value of using social and collaborative tools to solve employee facing business problems. This is that presentation, enjoy and feel free to share!
The gap in skills needed to compete in an increasingly digital world is a major issue for most organisations. Recognising this gap is one thing, doing something about it is a much bigger challenge.
This White Paper contains a structured approach that has been learned across different businesses over 17 years.
The gap in skills needed to compete in an increasingly digital world is a major issue for most organisations. Recognising this gap is one thing, doing something about it is a much bigger challenge.
This White Paper contains a structured approach
that has been learned across different businesses
over 17 years.
We are social creatures and we crave social interaction. This presentation from SPSNYC is about how we build social solutions to our business problems...today.
Enterprise social is not about Facebook or Twitter ... its about using contemporary productivity tools to improve communication and collaboration within an organization.
Learn about the benefits of having a Social Intranet from Socialtext, Forrester Research and the American Hospital Association.
To see a recording of this presentation please visit http://www.socialtext.com/products/webinar_socialintranet.php
Virtual Collaboration Insights From Ibm March24Jeanne Murray
Virtual teaming is the “new normal” in global workplaces. The business imperatives for this go beyond merely a need to tap into global labor – the imperatives are in the need for businesses to build, sell, and succeed in the global economy. This presentation relates the business imperatives to the actions teams are taking to work successfully in virtual teams, and was developed as a guest lecture for an audience of MBA students.
Just as Amazon changed how we buy things and
Netflix transformed how we consume videos,
companies like AirBnB and Uber have shaken up the
hotel and transportation industries. With new disruptive
technologies, products, services and business models
being introduced almost daily, CIOs need to take charge
of their organization’s response now to secure long-term
business success.
Intranet 2.0 (Web 2.0) employee engagement, employee benefits presentation to Conference Board in NYC, June 2009, by Toby Ward, Prescient Digital Media. Shortened version.
Better Lead Qualification in Dynamics 365C5 Insight
The lead qualify process in Dynamics 365 leaves doesn't work for any scenario where a user doesn't want to create an opportunity. C5 Insight has delivered a better solution that gives users the option to create an opportunity (or not) depending on the unique situation.
Microsoft Dynamics CRM 2015 Spring Release - UR1C5 Insight
Microsoft has included a bevy of new features in the spring release of Microsoft Dynamics CRM 2015. This presentation, for non-technical audiences, walks through the top 10 new features in a countdown format. If you're on CRM 2015, CRM 2013, CRM 2011 or CRM 4.0, then take a moment to check out the new features.
Why Upgrade from Microsoft CRM 2011 to CRM 2015?C5 Insight
Many businesses are still using Microsoft Dynamics CRM 2011. This slideshare provides a "top 10" countdown of what business benefits can be achieved by making the upgrade.
Microsoft Dynamics CRM - Outlook Integration for Law PracticesC5 Insight
Microsoft Dynamics CRM (customer relationship management) offers outstanding tools for law practices. This presentation outlines the Outlook integration features. In one click you can track Outlook email, contacts and appointments.
Gallup reports that organizations that engage their employees and customers achieve 240% better results than those that do not - but that 70% of employees are not engaged. As a result of this and other forces, a recent IBM study identified collaboration as one of the top priorities of CEO's from around the world.
This infographic takes a closer look at collaboration - what it is important now, and why it will become increasingly important over the next 5-10 years.
Starting a CRM Project? Did you know that between 30% and 60% of CRM projects are destined for failure? If you've ever been a part of a CRM project before, you know what I mean. Learn the latest statistics on CRM failure and the counter-intuitive path to a profitable CRM project.
SharePoint Guide: Getting Started in SharePoint 2013C5 Insight
This presentation covers key features and functionality in SharePoint 2013 and ideas for becoming productive immediately with SharePoint. It also includes instructions for setting up a free trial of Office 365 and SharePoint 2013.
Using Goals, Goal Metrics and Rollup Queries in Microsoft Dynamics CRM 2011C5 Insight
The Dynamics CRM 2011 Goals feature makes it easy to set business Goals, assign Goals to individual teams or employees, and track and measure results against your targets. This presentation will show you how to create, assign, track and measure Goals in Dynamics CRM 2011 and Online.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
6. A Change Is Taking Place In Our Organizations
THE EVOLUTION
7. Atlasssian Infographic - https://www.atlassian.com/time-wasting-at-work-infographic
62
Per Month
Average number of
meetings per month that
an employee attends
Meetings
36
Per Hour
Email Checks
Average number of times
per hour that an employee
checks his/her email
9.3
Per Week
Searching/Gathering
Average number of hours per
week spent searching for and
gathering information
304
Per Week
Emails Received
Average number of
emails per week that
an employee receives
9. Convince and Convert - 11 Shocking New Social Media Statistics in America
A New Way
Of Communicating
Americans age
45-54 with a
social media
profile
55% 2.03 Billion
World
population that
is ACTIVE on
social media
The Evolution | Technology
11. 60 Second Marketer - http://60secondmarketer.com/blog/2011/10/18/more-mobile-phones-than-toothbrushes/
4
BILLION
3.5
BILLION
People that have a toothbrush
Worldwide
People that have a mobile phone
Worldwide
The Evolution | Technology
15. Millennial Branding – The Cost of Millennial Retention Study
3
years
50%
67%
Millennials only stay an average of 3
years at a company
Moving On
Two-thirds of Millennials leave for
something other than money
More Than Money
By 2020, Millennials will make up
approximately 50% of the workforce
Rising Tide
16. Dale Carnegie Infographic – http://www.dalecarnegie.com/employee-engagement/engaged-employees-infographic/
29%
71%
Engaged Employees
In The United States
18. MIT/NYU - Information, Technology and Information Worker Productivity Whitepaper
$83,000
Additional revenue generated by each
employee who is connected to a wide
range of colleagues
21. Gartner - http://www.gartner.com/newsroom/id/2672515
33%
The number of Fortune 100 companies that will
face an “information crisis” due to their inability
to effectively value, govern and trust their
enterprise information.
By 2017...
The Evolution | Business
24. + + =
Technology Workforce Business Disconnect
The changes in our technology, people and businesses
are creating a great disconnect for those companies that
don’t have a plan.
34. Wikipedia
Most intranets have become
completely unwieldy and present a
highly fragmented and confusing
user experience, with no consistency
and little navigational support.
The Intranet portal can help
employees find information more
easily and perform their jobs better,
though few portal designs are
optimal just out-of-the-box.
“ 37% Over Budget
64% Miss Deadline
17% Completely Fail
AIIM
35. 4 Keys
To A More
Collaborative Intranet
Think More Strategically
Understand Your Culture
Focus On People
Measure Your Success
37
36. 61%
The estimated social collaboration
projects that will not achieve their
intended benefits due to poor
leadership or overemphasis on
technology.
Gartner
Information that will need to be re-
created in orgs that don't improve
how employees collaborate and
share knowledge.
Ignify
80%
70%
25%
97%
240%
The number of collaboration
projects that fail to meet
expectations.
AIIM
Social collaboration boost to
worker productivity.
Harvard Business Review
The number of businesses using
collaboration software have
reported being able to service
more clients, more efficiently.
ICE3
Boost to performance when an
organization engages customers
and employees.
Gallup
Rewards Risks
Understand There Are Risks As Well As Rewards
38
37. Create a Collaboration Culture
4
Encourage and reward
group problem solving.3
Be transparent…with
everything.
2 Celebrate everything.1
Determine what culture
you have today.
39
38. Frost & Sullivan - Meetings Around the World:
The Impact of Collaboration on Business Performance
Percent of a company’s performance that is
directly due to its ability to collaborate.
36%
Have a Plan | Build a Business Case
40
39. 02
What
What problem(s) are we trying to solve?
03
When
When is this needed?
01
Who
Who will this impact?
It all starts
with a few questions…
Have a Plan | Build a Business Case
04
Where
Where is our company going?
05
Why
Why should our company invest in this?
41
40. Bring People Together | The Collaboration Lifecycle
42
Engagement
Forming bonds awakens a
desire to serve each other
1
Information flows easily
and ideas begin to multiply
Relationships
Relationships become
natural and organic
Connections
Bring people together in
friction-free ways.
2
34
Innovation
41. Bring People Together | Focus on Weak Ties
Marketing
IT
HR
Logistics
Legal
Finance
43
42. Know How You’re Doing
44
You can’t manage what
you don’t measure
Assign ownership to
everything
Do a self-assessment
and be honest
Develop a scalable,
repeatable process
43. We can't solve problems by using the
same kind of thinking we used when
we created them.
— Albert Einstein
“
1 MINUTE
Obviously we’re going to be talking about collaboration today, but you should know that about 60% of all collaboration initiatives fail to meet expectations. This is an AIIM stat, not a C5 stat. In fact, Gartner even has this number as high as 80%.
3:5 of you will struggle with collaboration.
Source: AIIM, Gartner
2 MINUTES
Changes have been taking place in our culture and organizations for decades now
Some have been obvious to us, but I suspect some have been more subtle
For the next few minutes, I want to discuss what’s been happening in our organizations, because if we know what is happening and what the landscape looks like today, we’ll be better equipped to face the future.
CLICK
1 MINUTE
I’m sure all of you have seen the stats about how we’re all spending our time at work, and it's true…
We sure are spending a ton of time meeting and communicating with each other
So it certainly looks like we’re spending a lot of time communicating and “collaborating”
So then why is it that nearly 3 out of every 5 organizations struggle to collaborate effectively?
So here’s the deal, we believe there’s more to this …
When we step back and take a holistic view of this thing called collaboration, it’s about more than just awesome technology like SharePoint and CRM. It’s more than building an Intranet. And it’s more than just trying to be more productive. (getting more things done).
We see collaboration impacting areas such as employee engagement, talent retention, organizational risk, and the list goes on and on.
Over the next few minutes, I want to share 3 areas where I believe we’ve seen the greatest changes to collaboration, and we’ll talk a bit more about what it means as you try to build a more collaborative intranet and organization.
CLICK
How many of you would say that technology hasn’t changed a bit over the last 20 years? OK – good, we’re all on the same page.
First, if I were to talk about all the technological changes that took place over the last 20 years, we’d be here all day.
But what I want to briefly call-out 3 areas where I think we’ve seen not only dramatic changes, but changes that have specifically shaped the Intranet and Collaboration as a whole
CLICK
Social / Personalization
Let’s talk for a minute about social
Every single person on this webinar is likely on one of the major social media platforms such as FB, LI, TW, etc. We are communicating differently.
“Constant information”, my wife constantly telling me I’m consuming information
Mashups, aggregations
Integration
Data flowing from system to system
Personalized content
Pull vs push
Sharing
Liking / rating
“What do I need to do my work?”
CLICK
1 MINUTE
But what you may not know - or care about - is that 55% of Americans ages 45-54 are now on social media. This is a pretty big change from only a few years ago, and will have an impact on how you collaborate and communicate within your organization.
In addition, nearly 30% of the entire world is ACTIVE on social media…that’s incredible to me
CLICK
3 MINUTES
It goes without saying that we are a mobile society. We all get that, right?
Anytime access
Anywhere access
Tablets, windows, etc.
1 MINUTE
CLICK
But did you guys know that there are now more mobile phones in use than there are toothbrushes?
That’s a pretty startling stat to me, and a pretty important fact that we should understand.
Not just the number, but what this actually means people
CLICK
3 MINUTES
Data Everywhere
Anyone heard of this thing called Big Data
Data is growing at an astronomical rate.
Don’t believe me…
CLICK
1 MINUTE
Here are some stats that show just how much data we are producing…
And it’s not just data for dashboards.
It’s documents, lists, and other unstructured data – Unstructured content doubles every year (IDC)
If that we’re bad enough, out of all of this data, only 3% is tagged in a meaningful way that makes it useful.
I’m sure your organization is not alone…you saw how many hours per week we spend looking for stuff – over 9!
Just as technology has changed, so have our users and the people in our organizations.
- CLICK
3 MINUTES
The people in our organizations – you and I – are also changing in a number of ways
CLICK
You guys have probably heard a lot about the millennial movement, so I want to talk about the impact this will have on how we collaborate
CLICK
1 MINUTE
We talked about rise in social media use by earlier generations, let’s talk about the latest generation in the workforce – the Millennials.
CLICK
Did you guys know that only 1/3 of Millennials leave for more money?
So why are they leaving? Because they want something more – relationships, meaning, purpose
CLICK
And when they do choose to leave, it’s only after about 3 years?
Just enough time to learn the ropes, gain some knowledge, and walk out the door
CLICK
And that if these 2 things weren’t enough, that as of this year, the scale is tipping and they will begin to make up a majority of our workforces.
And by 2020, not only will Millennials be half of our workforce, but for the first time in history, we will have 5 generations in the workforce at one time (Traditionalists, Baby Boomers, Gen X, Gen Y/Millennials, Gen Z)
Generational changes are some of the most frequent conversations we’re having today with our clients, and it will impact your efforts to collaborate
CLICK
1 MINUTE
Lastly, I want to share something else that’s going on with our people…
Can you believe that 70% of employees are disengaged?!
That's pretty shocking to me, not just because I’m a business owner, but because those are just staggering numbers.
Hopefully, I don’t have to tell you how this would impact a company, but it’s something that successful collaboration initiatives and intranets can improve.
- CLICK
3 MINUTES
The next change we’re seeing in the workplace is the power of networks
Inundated with networks today
More than ever, it’s about who you know and to whom you are connected
In fact, the highest performers are actually those with the largest networks and most information sources
CLICK
- MIT/NYU study showed that employees connected to a wide range of colleagues generated $83,000 more in revenue
3 MINUTES
QUESTION: When is the last time you bought a book and read through it or referenced it?
Moving from “courses to resources” – “Just Google it”
Self-directed
Unstructured
Learning and Development teams now support, not direct employee learning
CLICK
3 MINUTES
Lastly, as if those weren’t enough change, business is changing at light speed!
CLICK
Enron
SOX
More scrutiny
Chief Compliance Officer role
Investor / board demands (under more scrutiny)
CLICK
In fact, Gartner predicts that by 2017, 33% of Fortune 100 organizations will experience an information crisis, due to their inability to effectively value, govern and trust their enterprise information.
1 MINUTE
- So it goes without saying that compliance is a hot topic today and something impacting collaboration and our Intranets
3 MINUTES
Doing more with less
Work Smarter
Lean
Agile
Integration
CLICK
3 MINUTES
QUESTION: How many of you interact with someone outside of the United States?
Doing business worldwide
Partners and customers from all countries and cultures
Real-time collaboration
They are located all over the world
Every country
No longer sitting in the same office, or talking to the same company
1 MINUTE
So what does all this mean?
It means that with so many changes across technology, our people and our companies…
CLICK
Organizations are facing a great disconnect when it comes to handling these changes in order to continue collaborating effectively
So let’s talk about what this disconnect actually looks like
CLICK
Over the next few minutes, I’m going to share with you 6 areas where we see this disconnect manifesting itself in today’s organizations.
When companies are trying to build a collaborative intranet, what are they missing and why are they failing?
CLICK
1 MINUTE
Wrong expectations always leads to disappointments
We hear things like:
“This will make us so much more productive right away.”
“We don’t seem to be collaborating like they are. Why is it working so well for them?”
“We have smart people, very technical people, a day of training should be plenty.” (or, there's no way we'll get them for that long)
“The old way was more comfortable for me.”
“I developed the old way and I know how it works – I can’t get my head around this new way of doing things.”
Fixing potholes or building a superhighway?
Remember, it's not a 1 size fits all….When you’re a hammer, everything looks like a nail.
- CLICK
2 MINUTES
Most organizations grow processes over a long period of time
They were made to deal with the realities of the landscape and the limitations of a small or growing company that had to get a process in place quickly
But as they grew, they found that the processes didn’t scale – and they were slowing them down
CLICK
So they start to envision automating them so they that narrow and curvey path becomes a superhighway
And they look for shortcuts. Something that they can just install and quickly configure that will solve their problem. It’s easy to get caught up in the promise of something that can do this without realizing that there’s really nothing new under the sun. The laws of successful projects change about as fast as the laws of economics.
So when they try to quickly pave over those old well worn paths,
CLICK
they end up with something like this!
The reality is that it takes a lot of careful planning to go from the cow path to the superhighway, and with the right planning approach in place,
CLICK
you’ll have something that looks like this for a while
Just like a highway project – it’ll be important that you manage it in phases so work can still get done, but you gradually introduce the processes across everyone in the organization
Possibly a good place to say…
What we often see is an expectation that you’ll go from a footpath to a superhighway
But instead you end up with a permanent traffic jam
Another way to think of this is like building a house
If you don’t know where you’re going, you may not have the right plumbing, the right foundation … and you may be enabling your workers to build on top of a foundation that will collapse under them.
One client we rescued was actually cursed with a very successful project…
2 MINUTES
Make sure that your first phase has very clear and very real value for the users/audience.
One of the “easiest” things you can do to aide in user adoption is to give your users something that makes it worth their while.
WIIFM
Get them involved in the process
Focus on value vs ROI – ROI comes from use, not implementation.
Get people involved early in the process
People support and use what they help create
CLICK
2 MINUTES
What does done look like?
Are your goals actually measurable?
How do you know when you’re done and have met the goals?
What do you do if you had no goals and you’re trying to recover; how do you know if you are off track?
We hear: “We need an Intranet” (why?)
Long-Term Roadmap Unclear or Unmeasurable Goals
Where are you going?
Why are you going there?
What do your goals look like?
Are they measurable?
How do you know when you’re done and have met the goals?
What do you do if you had no goals and you’re trying to recover; how do you know if you are off track?
Chart your journey
What does done look like
Be specific
Phased approach – Single phase =
Have not thought far enough ahead about where you want to go
You are trying to do too much in a single phase
Stay the course
Stick to the plan – NO SCOPE CREEP
If a challenge arises, determine if it even affects the project
Create a parking lot/grass catcher/wish list to capture future items and wants
CLICK
1 MINUTE
CLICK
1 MINUTE
One thing we have found to be certain is that focusing on technology always leads to disappointments.
Throwing tools at it – most organizations are really looking for a technology “quick fix” - it just doesn’t work like that
Garage analogy
This includes being “owned” by IT (or the business) – it should be a collaboration between them.
Focus on connecting people, bringing people together
As you approach the 2nd and 3rd times, people really begin to lose faith/trust in the next solution and become more resistant
Failure not only costs money, it costs satisfaction (which lowers productivity), and ultimately could cost jobs
Avoid the Silver Bullet
Technology is a wonderful thing, but it’s not the only thing
One size never fits all
Understand what it is you are building and for whom
CLICK
2 MINUTES
One thing we have found to be certain is that focusing on technology always leads to disappointments.
Garage analogy
This includes being “owned” by IT (or the business) – it should be a collaboration between them.
Focus on connecting people, bringing people together
As you approach the 2nd and 3rd times, people really begin to lose faith/trust in the next solution and become more resistant
Failure not only costs money, it costs satisfaction (which lowers productivity), and ultimately could cost jobs
Avoid the Silver Bullet
Technology is a wonderful thing, but it’s not the only thing
One size never fits all
Understand what it is you are building and for whom
2 MINUTES
I like the color blue. What if I told you, you can pick any color you want, as long as it’s blue?
We’ve gone to the extreme when it comes to compliance
We have to find the balance
Implementing collaborative intranets with rules so restrictive people can't collaborate is a recipe for disaster.
Rules of the road = yes (governance)
Straight jacket = no
Don’t tell your employees you want them to collaborate more, but they can only do it on Tuesday and Thursday, etc…
CLICK
2 MINUTES
How many of you own a home? Now, how many of you have run out of projects to do at home?
Collaboration is one initiative that should never be “finished”
There has to be a process for continuous improvement
Collecting feedback (site feedback solution)
Changing, adapting, new employees, new generations, new ways of communicating
Do you have a strategy and process for ensuring you continue to improve?
This is a sophisticated platform, but it needs maintenance like everything else in life.
Forget to change with the times
Your intranet will look like this picture and be a collaborative ghost town
You’re never really finished (training, adoption, improvements, leveraging new technologies/processes)
Have a clear set of rules by which everyone plays
Capture feedback
Track lessons learned – Diligently
Don’t forget for whom the system was built
CLICK
So now that we’ve seen what has and is changing in our organizations
And what companies are doing wrong
Let’s now talk about how you can leave here with practical tips to avoid this disconnect and start building a more collaborative intranet
CLICK
1 MINUTE
First, let’s talk about what an Intranet portal is and set some expectations
We all know their potential, but what is also true is that they are not turn-key – no matter how great the technology
In fact, 37% are over budget, 64% miss their deadlines and 17% completely fail never to see the light of day
So how do we prevent this? I’m glad you asked…
CLICK
3 MINUTES
As I’ve met with clients and have seen how users work within an organization, I’ve come up with 4 components that I believe make-up a successful collaborative intranet.
I won’t stand up here and say these are the ONLY strategies, but we have seen these 4 play a significant role in success and failure.
Think Strategically
Today, it’s about more than just “a landing page”
In the early days, people didn’t have anything, so a way to consume some fairly recent information was a huge step forward.
Today, if you think of an Intranet as a landing page with some My Sites, you are selling yourself, your users, and your company short.
So I challenge you to begin to think about this as more than a hub or gateway, but a collaborative toolbox for your entire company to begin to innovate, work together, increase productivity and serve your clients better.
Elude to KapStone ROI and show in next section
Understand your culture
Distrust/non-collaborative?
Do you have silos that need to be smashed and bridges that need to be built?
Focus on People
A connected company is a successful company. We’ve seen it time and time again, and research shows it as well
Not only because well-connected employees generate $83,000 more in revenue, but because of the ripple effect within an organization
Bring people together
Social
Communication is bottom-up or P2P
Communication / Change management (alerts, news, updates, etc.)
3 areas where we see connections play a significant role:
1) Innovation
External application integration (KapStone - Over 40 different software packages)
Sharing ideas
Productivity could be increased by 20-25% (McKinsey)
2) Employee engagement
Better internal communications - Are employees aware of what’s happening in the organization and why?
Improved trust and integrity – How well do managers communicate and 'walk the talk'?
Line of sight between employee performance and company performance – Does the employee understand how their work contributes to the company's performance?
Career Growth opportunities –Are there future opportunities for growth?
Pride about the company – How much self-esteem does the employee feel by being associated with their company?
Employee development – Is the company making an effort to develop the employee's skills?
3) Customer service/satisfaction
Interacting with customers, partners, vendors, donors - stats?
STAT: businesses using collaboration tools have reported being able to serve more clients, more efficiently (ICE3) – elude to this in next section (97%)
Measure your success
You can’t manage what you don’t measure
Know how you are doing, what is your baseline, are you improving, what are your lessons learned?
Don’t set it and forget it.
Did anyone notice that “pick an awesome tool like SharePoint” was not listed at all?
As we begin to wrap-up, I want to leave you with 5 practical tips to help you create a more collaborative intranet
CLICK
2 MINUTES
Before you start doing anything, it’s always a good idea to understand both the risks and the rewards.
STAT: In fact, 60% of all SharePoint and Collaboration projects are struggling or flat-out failed
I won’t read all of these aloud to you, but in addition to great increases in productivity and serving clients…
The two greatest priorities continue to be lack of executive support and “other bigger priorities”:
22% cite lack of executive support as the primary barrier to implementation.
18% cite “other, bigger priorities” preventing them from implementation.
http://www.prescientdigital.com/downloads/2012%20Social%20Intranet%20Study_Summary_Prescient%20Digital%20Media.pdf
Talk about CPR session tomorrow
1 MINUTE
Tools will not change your culture. Period.
Openness (to change, new ideas, etc).
Evangelists
Competitive / Incentivized to outperform each other
Is the company leadership engaging/collaborative?
Fear Lack of Trust Avoid Risks No Collaboration
Recognize the DNA that makes up your company.
It starts with understanding your culture
Leadership, will this be supported, etc.
Generational issues:
5 generations in the workforce by 2020
Millennials
Gen Z (2020)
There has to be buy-in from the top.
1 MINUTE
- 36% of a company's performance was due to its ability to collaborate
http://www.shareworkz.com/images/frost_sullivan.pdf
Why do you think you need to collaborate? Do you need an intranet?
With today’s business environment, this is more important than ever, and we won’t do a large-scale implementation without them.
So for a moment, we’re going back to school. Anyone remember the “Who, What When Where Why” questions?
- CLICK
2 MINUTES
We’ll, those still hold true today – try it sometime.
Who will use this
Ages, departments, etc.
Stakeholders, who wins, who loses
How do our users work and consume info?
What matters to our users (news, blogs, information, documents, reports)?
Who owns our intranet?
What problem are we trying to solve?
I can promise you, you’re not trying to solve a SharePoint problem
When is this needed? Urgency?
Where is our company going?
What is the vision; do I understand the vision?
Why should our company spend money on this?
Can we even measure the return on investment?
How does our company make money?
How would a collaborative intranet improve our ability to do this?
CLICK
2 MINUTES
"Collaboration requires connection" Period. It's a prerequisite to collaborating
Connect people (bring them together) form relationships Engaged employees New idea generation and innovation
In short: the more employees share, communicate and engage, the greater the flow of information within an org
Give people a reason to work together
Build bridges
Knock down silos
Build communities
Get people talking
Focus on creating weak ties
- Mark Granovetter (sociologist) in 1973 – published paper
Strong Ties
Your close friends, family, and in an organization, the people that sit next to you, in your dept that you work with daily, etc.
Generally, we can only have so many of these strong ties – they take a lot of effort to maintain
Because our strong ties tend to move in the same circles that we do, the information they receive overlaps considerably with what we already know
Weak Ties
Acquaintances know people we do not know, and allow us to receive more unknown information
Imagine you are in the risk department
If you have an acquaintance in the marketing department, then you have a weak tie to that person, and more importantly a weak tie to her entire network, and the network of her strong ties.
So think of weak ties as BRIDGES – they help you cross the gap of knowledge that may exist
Once you cross this gap, you have the ability to generate new ideas, opportunities, cost-cutting strategies, etc.
Before collaborative solutions, it was very difficult to build weak ties. You basically had your close group and that was it. Now, we have the ability to tap into networks and knowledge of people that we never had access to before.
Think LinkedIn, Twitter, Facebook.
If a weak tie is severed/leaves company, you have additional weak ties. It mitigates the risk of knowledge walking out the door.
1 MINUTE
You can’t manage what you don’t measure
Metrics
Ideas generated
Time to on-board a new employee (did it used to take a day and now it takes 2 hrs?)
Active users
Money saved (travel, etc.)
Decrease in emails (especially email with attachments)
Make them YOUR metrics – again, understanding what is important to your organization
At the end of the day though, I believe it comes back to engagement, morale, and happiness at work.
You can have all the tools and track all the metrics you want, but if people don’t want to be there and aren’t engaged, it doesn’t matter at all
You can Google engagement questions and Gallup has a list of 12 as well. Surveys work well. Talk to people, collaborate and communicate.
Self-assess and be honest
Lessons Learned
What’s working, what’s not, be accountable
Assign ownership
SP Leadership team – steering committee
Keep measuring and learning and improving
1 MINUTE
As you can see, there’s more to success than technology. And while intranets are a great tool, remember they are just a tool.