SlideShare a Scribd company logo
THANK YOU EVENT
SPONSORS
• Please visit them and inquire about their
products & services
• To win prizes make sure to get your
bingo card stamped by ALL sponsors
Solving Business Problems
Using Enterprise Social Tools
SharePoint Saturday NYC
July 26th, 2014
Agenda
 Why Change the Way We Work?
 Let’s Knock it Out: Customer Success Program
 And… Take the Social Journey Together
Why Should We Change?
The Social Work Transformation
First- What Are We Talking About?
Social Networks in general allow individuals to connect with
information and with other people who share their interests.
These connections occur in an online environment, where
the exchange is often written down and preserved for others
to later discover. Through Social Networks, we are creating a
vast archive of ideas, connections, and conversations.
Enterprise Social Networks yield these same benefits. Within
a closed, private network, employees can create for each
other a vast archive of business ideas, connections and
conversations. Having greater access to information about
their role, their project, and their organization allows
employees to work more efficiently and to innovate more
quickly.
Being social is human nature—people have always discovered ways to
connect with each other, share knowledge, make collective decisions,
and collaborate to do big things.
Traditional Systems = Silos = Disconnection
•
•
•
•
Break Those Silos Down
Primarily relying on standalone software
applications and on traditional
communications platforms prevents
information sharing across the
organization.
Traditional systems do not allow you to
tap into tribal knowledge nor to easily
locate expertise across the organization.
By adding a social layer across
standalone software applications, and
by encouraging group communication
primarily through an enterprise social
network, organizations can begin to
breakdown silos.
Social capabilities must be a natural part of how we work, seamlessly
woven into the tools you use every day to get your work done. Social
has to be easy, frictionless, and in context.
Millennials will make
up 75%
of the American
workforce by 2025
Inside your business employees
want to harness information,
connect, engage, and work
together in new ways
72%of
companies are
deploying at least one
social software tool
Outside your business
empowered customers have
more information and want to
connect in new ways
Always on—
Consumers use
an average of 4
devices every day
20% of online
consumers expect a
response within one hour
via social media
Business & Consumer
Consumers are the Drivers of Transformation
Employees need to extend and
connect networks across the
firewall to partners and
customers
Companies with >1000 employees
average more data than the US
Library of Congress
>235terabytes
> 1.5B
people around the globe have
a social networking account
Enterprise Social Networks Connect
ESNs allow you to connect with
anyone in the organization, no
matter what department they are in
or what business application they
use.
ESNs enable you to search
conversations that have already
occurred, and to access others’
expertise and tribal knowledge.
?
CONNECTED Platform
Active Directory
Empower Employees to Adapt
Employees need internal communications tools that allow them to
quickly respond to consumer-driven changes
- Geographically DISPERSED / MOBILE
workforce
- Comms – TOP DOWN – to many EMAILS –
no FEEDBACK
- Employees are not RECOGNISED / LACK A
VOICE
18%
higher
productivity
12%
higher
profitability
51%
lower
turnover
Top-Performing Companies Have
Engaged Employees
The Social Organization: How to Use Social Media…
Gartner Research
COMPANIES PARTNERSCUSTOMERS Employees
Successful Transformations Use Social
Social: A New Way to Do Business
A highly
structured
organization is at
risk of becoming
irrelevant in a
quickly changing
marketplace…
Gartner estimates that through 2015,
80%
of social business efforts will not achieve the
intended benefits due to inadequate leadership
and an overemphasis on technology.
http://www.gartner.com/newsroom/id/2319215
Gartner, September 2012
Social Enterprise is
implemented 80% through
organization culture and
20% through technology.”
A Blend Of Both
What Creates
Social Success?
Four factors for success
The Social Journey
The Social Journey





Step 1.
Define Your Vision
Why Define Your Vision?



Vision Questions






Using the
answers from
these
questions, a
customer can
draft an actual
Social Vision
Statement.
Example Vision Statement
Social Solution: Reinventing the Way We Work!
• Transparent Communication: A platform to deliver a consistent message and facilitate
two-way communication.
• Collaborative Projects: Drive productivity by facilitating cross geographic and functional
team project collaboration.
• Shared Knowledge: Increase access to information and the ability to share best practices
and learn from each other - peer to peer.
• Inspired Work: Accelerate innovation giving us the agility to meet the needs of our
changing business.
Example Vision Statement
We create a safe and open collaboration
platform for easy sharing of company data
and news between employees to improve
efficient execution of our strategies as part
of our culture of performance."
One Place for Employees to
Learn, Connect and Collaborate."
Example Vision Statement
We’re utilizing the Social Solution to provide a community for the team to:
• Collaborate seamlessly on projects
• Reduce duplication of work through better access to resources
• Harness the knowledge and power of our collective group
• Stay abreast of changes occurring throughout the team
• Learn and grow through intrinsic knowledge consumption
• Easily access information and updates from anywhere
Transforming the way our department connects with each
other, works together on tasks or projects, communicates
with leadership, and streamlines processes for efficiency and
clarity.
Step 2.
Map to Value
Map to Value





Map to Value

Day 1 Launch / One Source of
Truth, 9, 9
Transparent Communication
(Adoption, Common Training,
KISS), 6, 7
Reduce Data Duplication/Multi
Systems, 8, 3
Findability (IA, Taxonomy), 9, 9
BPA, 9, 9
Collaborative Projects (Cross
Departmental, Internal/External,
CMiC Integration), 7, 3
Attract and Retain HQ Employees,
5, 3
Increase Productivity (Twice with
same staff), 9, 9
Expert Finder/Community of
Practice/Knowledgebase, 8, 3
0
2
4
6
8
10
12
ImpacttoORganization/Project
Projects
Business Value Assessment
Impact
Step 3.
Work Social
Work Social

 User stories are simply a defined way of using
Social Solutions to accomplish a specific goal or
task.




Social Solutions at Work
Demo
Step 4.
Drive Success
Steps to Drive Success
1. Create Timeline:
2. Conceptualize Launch Event:
3. Develop Communications:
4. Prepare Trainings:
5. Manage Your Community:
6. Identify Technical Needs:
7. Let the users determine what they want:
Drive Success
Drive Success- Change Management
% of
engaged
users
With adequate user training
and on-going communication
of Solution’s benefits
Without adequate training
and communication
Formal
launch
Solutions begin to
spread virally People leave
(no value)Preparing for
adoption
TimeFree service Premium service
Drive Success- Team

 IT Specialist:
 Executive Leaders:
 Project Manager:
 Community Manager:
 Group Leaders:
Step 5.
Evaluate, Adapt &
Iterate
Evaluate, Adapt & Iterate

•
•
•

Use Metrics!





The Social Journey Recap
David C. Broussard
David.Broussard@catapultsystems.com
Questions

More Related Content

What's hot

20080409 Bkmf Km2.0
20080409 Bkmf Km2.020080409 Bkmf Km2.0
20080409 Bkmf Km2.0
Ray Sims
 
Improving Findability in the Enterprise
Improving Findability in the EnterpriseImproving Findability in the Enterprise
Improving Findability in the Enterprise
pekadad
 
How to Achieve Employee Success Through Collaboration
How to Achieve Employee Success Through CollaborationHow to Achieve Employee Success Through Collaboration
How to Achieve Employee Success Through Collaboration
Christian Buckley
 
Digital Workplace Trends 2012
Digital Workplace Trends 2012Digital Workplace Trends 2012
Digital Workplace Trends 2012
Jane McConnell
 
Business in a Networked World
Business in a Networked WorldBusiness in a Networked World
Business in a Networked World
Richard Binhammer
 
Implementing Successful Collaboration
Implementing Successful CollaborationImplementing Successful Collaboration
Implementing Successful Collaboration
Christian Buckley
 
Social Organizations and Connected Communications
Social Organizations and Connected CommunicationsSocial Organizations and Connected Communications
Social Organizations and Connected Communications
Richard Binhammer
 
Obstacles on the digital workplace journey
Obstacles on the digital workplace journey Obstacles on the digital workplace journey
Obstacles on the digital workplace journey
Jane McConnell
 
ESPC14 Presentation, David Bernal - "Make your Social Intranet a Success"
ESPC14 Presentation, David Bernal - "Make your Social Intranet a Success"ESPC14 Presentation, David Bernal - "Make your Social Intranet a Success"
ESPC14 Presentation, David Bernal - "Make your Social Intranet a Success"
Raona
 
Paul Miller - Digital Workplace predictions for 2016
Paul Miller - Digital Workplace predictions for 2016Paul Miller - Digital Workplace predictions for 2016
Paul Miller - Digital Workplace predictions for 2016
Digital Workplace Group
 
Planning your Digital Workplace: A Systems-Based Planning Approach
Planning your Digital Workplace: A Systems-Based Planning ApproachPlanning your Digital Workplace: A Systems-Based Planning Approach
Planning your Digital Workplace: A Systems-Based Planning Approach
Christian Buckley
 
Digital-workplace-stakeholders-netjmc
Digital-workplace-stakeholders-netjmcDigital-workplace-stakeholders-netjmc
Digital-workplace-stakeholders-netjmc
Jane McConnell
 
Driving Social Business Transformation with The Microsoft Platform - Symon Ga...
Driving Social Business Transformation with The Microsoft Platform - Symon Ga...Driving Social Business Transformation with The Microsoft Platform - Symon Ga...
Driving Social Business Transformation with The Microsoft Platform - Symon Ga...
SPC Adriatics
 
Social Media Metrics/Canadian Institute
Social Media Metrics/Canadian InstituteSocial Media Metrics/Canadian Institute
Social Media Metrics/Canadian Institute
Richard Binhammer
 
SocialNow - Measurable Social Adoption
SocialNow - Measurable Social AdoptionSocialNow - Measurable Social Adoption
SocialNow - Measurable Social Adoption
Peter H. Reiser
 
Digital Workplace Maturity Model
Digital Workplace Maturity ModelDigital Workplace Maturity Model
Digital Workplace Maturity Model
Sam Marshall
 
Business of Adoption; Implementing an Enterprise Social Network
Business of Adoption; Implementing an Enterprise Social NetworkBusiness of Adoption; Implementing an Enterprise Social Network
Business of Adoption; Implementing an Enterprise Social Network
Louise McGregor
 
The Social Façade: Integrating Social Media into Internal Processes and Culture
The Social Façade: Integrating Social Media into Internal Processes and CultureThe Social Façade: Integrating Social Media into Internal Processes and Culture
The Social Façade: Integrating Social Media into Internal Processes and Culture
Our Social Times
 
The Social Facade
The Social FacadeThe Social Facade
The Social Facade
Richard Hughes
 
Employee collaboration in a digital universe: The rise of the Enterprise Soci...
Employee collaboration in a digital universe: The rise of the Enterprise Soci...Employee collaboration in a digital universe: The rise of the Enterprise Soci...
Employee collaboration in a digital universe: The rise of the Enterprise Soci...
Ralph J. Davila, APR
 

What's hot (20)

20080409 Bkmf Km2.0
20080409 Bkmf Km2.020080409 Bkmf Km2.0
20080409 Bkmf Km2.0
 
Improving Findability in the Enterprise
Improving Findability in the EnterpriseImproving Findability in the Enterprise
Improving Findability in the Enterprise
 
How to Achieve Employee Success Through Collaboration
How to Achieve Employee Success Through CollaborationHow to Achieve Employee Success Through Collaboration
How to Achieve Employee Success Through Collaboration
 
Digital Workplace Trends 2012
Digital Workplace Trends 2012Digital Workplace Trends 2012
Digital Workplace Trends 2012
 
Business in a Networked World
Business in a Networked WorldBusiness in a Networked World
Business in a Networked World
 
Implementing Successful Collaboration
Implementing Successful CollaborationImplementing Successful Collaboration
Implementing Successful Collaboration
 
Social Organizations and Connected Communications
Social Organizations and Connected CommunicationsSocial Organizations and Connected Communications
Social Organizations and Connected Communications
 
Obstacles on the digital workplace journey
Obstacles on the digital workplace journey Obstacles on the digital workplace journey
Obstacles on the digital workplace journey
 
ESPC14 Presentation, David Bernal - "Make your Social Intranet a Success"
ESPC14 Presentation, David Bernal - "Make your Social Intranet a Success"ESPC14 Presentation, David Bernal - "Make your Social Intranet a Success"
ESPC14 Presentation, David Bernal - "Make your Social Intranet a Success"
 
Paul Miller - Digital Workplace predictions for 2016
Paul Miller - Digital Workplace predictions for 2016Paul Miller - Digital Workplace predictions for 2016
Paul Miller - Digital Workplace predictions for 2016
 
Planning your Digital Workplace: A Systems-Based Planning Approach
Planning your Digital Workplace: A Systems-Based Planning ApproachPlanning your Digital Workplace: A Systems-Based Planning Approach
Planning your Digital Workplace: A Systems-Based Planning Approach
 
Digital-workplace-stakeholders-netjmc
Digital-workplace-stakeholders-netjmcDigital-workplace-stakeholders-netjmc
Digital-workplace-stakeholders-netjmc
 
Driving Social Business Transformation with The Microsoft Platform - Symon Ga...
Driving Social Business Transformation with The Microsoft Platform - Symon Ga...Driving Social Business Transformation with The Microsoft Platform - Symon Ga...
Driving Social Business Transformation with The Microsoft Platform - Symon Ga...
 
Social Media Metrics/Canadian Institute
Social Media Metrics/Canadian InstituteSocial Media Metrics/Canadian Institute
Social Media Metrics/Canadian Institute
 
SocialNow - Measurable Social Adoption
SocialNow - Measurable Social AdoptionSocialNow - Measurable Social Adoption
SocialNow - Measurable Social Adoption
 
Digital Workplace Maturity Model
Digital Workplace Maturity ModelDigital Workplace Maturity Model
Digital Workplace Maturity Model
 
Business of Adoption; Implementing an Enterprise Social Network
Business of Adoption; Implementing an Enterprise Social NetworkBusiness of Adoption; Implementing an Enterprise Social Network
Business of Adoption; Implementing an Enterprise Social Network
 
The Social Façade: Integrating Social Media into Internal Processes and Culture
The Social Façade: Integrating Social Media into Internal Processes and CultureThe Social Façade: Integrating Social Media into Internal Processes and Culture
The Social Façade: Integrating Social Media into Internal Processes and Culture
 
The Social Facade
The Social FacadeThe Social Facade
The Social Facade
 
Employee collaboration in a digital universe: The rise of the Enterprise Soci...
Employee collaboration in a digital universe: The rise of the Enterprise Soci...Employee collaboration in a digital universe: The rise of the Enterprise Soci...
Employee collaboration in a digital universe: The rise of the Enterprise Soci...
 

Similar to SPSNYC Building Social Solutions

SASUG April - Building Social Networks and the Social Journey
SASUG April - Building Social Networks and the Social JourneySASUG April - Building Social Networks and the Social Journey
SASUG April - Building Social Networks and the Social Journey
David Broussard
 
Getting Started with Enterprise Social Networking
Getting Started with Enterprise Social NetworkingGetting Started with Enterprise Social Networking
Getting Started with Enterprise Social Networking
David Stephens
 
Wanted an Active, Viable, Collaborative On-line Community
Wanted an Active, Viable, Collaborative On-line CommunityWanted an Active, Viable, Collaborative On-line Community
Wanted an Active, Viable, Collaborative On-line Community
Louis-Pierre Guillaume
 
VMworld 2013: Socialcast: Accelerate Innovation, Improve Collaboration, and A...
VMworld 2013: Socialcast: Accelerate Innovation, Improve Collaboration, and A...VMworld 2013: Socialcast: Accelerate Innovation, Improve Collaboration, and A...
VMworld 2013: Socialcast: Accelerate Innovation, Improve Collaboration, and A...
VMworld
 
The Business of Social Business
The Business of Social BusinessThe Business of Social Business
The Business of Social Business
Aref Jdey
 
Social business: from #buzz to #benefits
Social business: from #buzz to #benefitsSocial business: from #buzz to #benefits
Social business: from #buzz to #benefits
Velrada
 
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer EnlistmentLithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
Lithium
 
Infusionsoft Socially Enabled Internal Communication Proposal
Infusionsoft Socially Enabled Internal Communication ProposalInfusionsoft Socially Enabled Internal Communication Proposal
Infusionsoft Socially Enabled Internal Communication Proposal
Kimberle Morrison
 
Social Business for Complex Organizations
Social Business for Complex OrganizationsSocial Business for Complex Organizations
Social Business for Complex Organizations
Edelman Digital
 
Master fi serv_deck
Master fi serv_deckMaster fi serv_deck
Master fi serv_deck
Mzinga
 
Social Learning Innovation
Social Learning InnovationSocial Learning Innovation
Social Learning Innovation
Mzinga
 
Modern HR, Communication, & Leadership Best Practices With Microsoft 365
Modern HR, Communication, & Leadership Best Practices With Microsoft 365Modern HR, Communication, & Leadership Best Practices With Microsoft 365
Modern HR, Communication, & Leadership Best Practices With Microsoft 365
Richard Harbridge
 
FinancialServicesWhitePaper
FinancialServicesWhitePaperFinancialServicesWhitePaper
FinancialServicesWhitePaper
Rich Scott
 
CEB AWARD SUBMISSION - Innovations - IBM - June 2016
CEB AWARD SUBMISSION - Innovations - IBM - June 2016CEB AWARD SUBMISSION - Innovations - IBM - June 2016
CEB AWARD SUBMISSION - Innovations - IBM - June 2016
Rowan Hetherington
 
Inspiring Social Change in Organizations
Inspiring Social Change in OrganizationsInspiring Social Change in Organizations
Inspiring Social Change in Organizations
Awareness, Inc.
 
Why social?
Why social?Why social?
Why social?
Stuart McIntyre
 
Connected, Committed and Collaborative: How an Engaged Workforce Drives Success
Connected, Committed and Collaborative: How an Engaged Workforce Drives SuccessConnected, Committed and Collaborative: How an Engaged Workforce Drives Success
Connected, Committed and Collaborative: How an Engaged Workforce Drives Success
HCLSoftware
 
Zipipop 10 Social Media Benefits for Business
Zipipop 10 Social Media Benefits for BusinessZipipop 10 Social Media Benefits for Business
Zipipop 10 Social Media Benefits for Business
Zipipop Freud
 
What is "Social Business Strategy?"
What is "Social Business Strategy?"What is "Social Business Strategy?"
What is "Social Business Strategy?"
Delaney Turner
 
Lead the Enterprise Social Revolution: How to Drive Sustainable Adoption
Lead the Enterprise Social Revolution: How to Drive Sustainable AdoptionLead the Enterprise Social Revolution: How to Drive Sustainable Adoption
Lead the Enterprise Social Revolution: How to Drive Sustainable Adoption
Dux Raymond Sy
 

Similar to SPSNYC Building Social Solutions (20)

SASUG April - Building Social Networks and the Social Journey
SASUG April - Building Social Networks and the Social JourneySASUG April - Building Social Networks and the Social Journey
SASUG April - Building Social Networks and the Social Journey
 
Getting Started with Enterprise Social Networking
Getting Started with Enterprise Social NetworkingGetting Started with Enterprise Social Networking
Getting Started with Enterprise Social Networking
 
Wanted an Active, Viable, Collaborative On-line Community
Wanted an Active, Viable, Collaborative On-line CommunityWanted an Active, Viable, Collaborative On-line Community
Wanted an Active, Viable, Collaborative On-line Community
 
VMworld 2013: Socialcast: Accelerate Innovation, Improve Collaboration, and A...
VMworld 2013: Socialcast: Accelerate Innovation, Improve Collaboration, and A...VMworld 2013: Socialcast: Accelerate Innovation, Improve Collaboration, and A...
VMworld 2013: Socialcast: Accelerate Innovation, Improve Collaboration, and A...
 
The Business of Social Business
The Business of Social BusinessThe Business of Social Business
The Business of Social Business
 
Social business: from #buzz to #benefits
Social business: from #buzz to #benefitsSocial business: from #buzz to #benefits
Social business: from #buzz to #benefits
 
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer EnlistmentLithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
 
Infusionsoft Socially Enabled Internal Communication Proposal
Infusionsoft Socially Enabled Internal Communication ProposalInfusionsoft Socially Enabled Internal Communication Proposal
Infusionsoft Socially Enabled Internal Communication Proposal
 
Social Business for Complex Organizations
Social Business for Complex OrganizationsSocial Business for Complex Organizations
Social Business for Complex Organizations
 
Master fi serv_deck
Master fi serv_deckMaster fi serv_deck
Master fi serv_deck
 
Social Learning Innovation
Social Learning InnovationSocial Learning Innovation
Social Learning Innovation
 
Modern HR, Communication, & Leadership Best Practices With Microsoft 365
Modern HR, Communication, & Leadership Best Practices With Microsoft 365Modern HR, Communication, & Leadership Best Practices With Microsoft 365
Modern HR, Communication, & Leadership Best Practices With Microsoft 365
 
FinancialServicesWhitePaper
FinancialServicesWhitePaperFinancialServicesWhitePaper
FinancialServicesWhitePaper
 
CEB AWARD SUBMISSION - Innovations - IBM - June 2016
CEB AWARD SUBMISSION - Innovations - IBM - June 2016CEB AWARD SUBMISSION - Innovations - IBM - June 2016
CEB AWARD SUBMISSION - Innovations - IBM - June 2016
 
Inspiring Social Change in Organizations
Inspiring Social Change in OrganizationsInspiring Social Change in Organizations
Inspiring Social Change in Organizations
 
Why social?
Why social?Why social?
Why social?
 
Connected, Committed and Collaborative: How an Engaged Workforce Drives Success
Connected, Committed and Collaborative: How an Engaged Workforce Drives SuccessConnected, Committed and Collaborative: How an Engaged Workforce Drives Success
Connected, Committed and Collaborative: How an Engaged Workforce Drives Success
 
Zipipop 10 Social Media Benefits for Business
Zipipop 10 Social Media Benefits for BusinessZipipop 10 Social Media Benefits for Business
Zipipop 10 Social Media Benefits for Business
 
What is "Social Business Strategy?"
What is "Social Business Strategy?"What is "Social Business Strategy?"
What is "Social Business Strategy?"
 
Lead the Enterprise Social Revolution: How to Drive Sustainable Adoption
Lead the Enterprise Social Revolution: How to Drive Sustainable AdoptionLead the Enterprise Social Revolution: How to Drive Sustainable Adoption
Lead the Enterprise Social Revolution: How to Drive Sustainable Adoption
 

More from David Broussard

SPSHOU18 Working on the Go With Microsoft
SPSHOU18   Working on the Go With MicrosoftSPSHOU18   Working on the Go With Microsoft
SPSHOU18 Working on the Go With Microsoft
David Broussard
 
SPS Omaha18 Beyond the Fortress Network
SPS Omaha18   Beyond the Fortress NetworkSPS Omaha18   Beyond the Fortress Network
SPS Omaha18 Beyond the Fortress Network
David Broussard
 
SPSTC18 Working on the Go With Microsoft
SPSTC18   Working on the Go With MicrosoftSPSTC18   Working on the Go With Microsoft
SPSTC18 Working on the Go With Microsoft
David Broussard
 
SPSTC18 Laying Down the Law - Governing Your Data in O365
SPSTC18  Laying Down the Law - Governing Your Data in O365SPSTC18  Laying Down the Law - Governing Your Data in O365
SPSTC18 Laying Down the Law - Governing Your Data in O365
David Broussard
 
HSPUG presentation - Advanced Data Governance
HSPUG presentation - Advanced Data GovernanceHSPUG presentation - Advanced Data Governance
HSPUG presentation - Advanced Data Governance
David Broussard
 
Beyond the Fortress Network
Beyond the Fortress NetworkBeyond the Fortress Network
Beyond the Fortress Network
David Broussard
 
SPSNE Sun Tzu and the Art of Digital Transformation
SPSNE   Sun Tzu and the Art of Digital TransformationSPSNE   Sun Tzu and the Art of Digital Transformation
SPSNE Sun Tzu and the Art of Digital Transformation
David Broussard
 
SPSCincy 2017 Hidden Gems in O365
SPSCincy 2017   Hidden Gems in O365SPSCincy 2017   Hidden Gems in O365
SPSCincy 2017 Hidden Gems in O365
David Broussard
 
Spshou Hidden Gems in O365
Spshou Hidden Gems in O365Spshou Hidden Gems in O365
Spshou Hidden Gems in O365
David Broussard
 
SPSAC - What do we Want? A New Intranet!
SPSAC - What do we Want?  A New Intranet!SPSAC - What do we Want?  A New Intranet!
SPSAC - What do we Want? A New Intranet!
David Broussard
 
SPSNYC - How to Sell Your Intranet
SPSNYC - How to Sell Your IntranetSPSNYC - How to Sell Your Intranet
SPSNYC - How to Sell Your Intranet
David Broussard
 
SPSDFW Bottom Up SharePoint Design
SPSDFW Bottom Up SharePoint DesignSPSDFW Bottom Up SharePoint Design
SPSDFW Bottom Up SharePoint Design
David Broussard
 
2014 SP Summit Vancouver Bottom Up SharePoint
2014 SP Summit Vancouver Bottom Up SharePoint2014 SP Summit Vancouver Bottom Up SharePoint
2014 SP Summit Vancouver Bottom Up SharePoint
David Broussard
 
Catapult k2 partner event oct 12 2011
Catapult k2 partner event oct 12 2011Catapult k2 partner event oct 12 2011
Catapult k2 partner event oct 12 2011
David Broussard
 
Building the perfect share point farm
Building the perfect share point farmBuilding the perfect share point farm
Building the perfect share point farm
David Broussard
 
Spstc2011 share point for dotcom sites
Spstc2011   share point for dotcom sitesSpstc2011   share point for dotcom sites
Spstc2011 share point for dotcom sites
David Broussard
 

More from David Broussard (16)

SPSHOU18 Working on the Go With Microsoft
SPSHOU18   Working on the Go With MicrosoftSPSHOU18   Working on the Go With Microsoft
SPSHOU18 Working on the Go With Microsoft
 
SPS Omaha18 Beyond the Fortress Network
SPS Omaha18   Beyond the Fortress NetworkSPS Omaha18   Beyond the Fortress Network
SPS Omaha18 Beyond the Fortress Network
 
SPSTC18 Working on the Go With Microsoft
SPSTC18   Working on the Go With MicrosoftSPSTC18   Working on the Go With Microsoft
SPSTC18 Working on the Go With Microsoft
 
SPSTC18 Laying Down the Law - Governing Your Data in O365
SPSTC18  Laying Down the Law - Governing Your Data in O365SPSTC18  Laying Down the Law - Governing Your Data in O365
SPSTC18 Laying Down the Law - Governing Your Data in O365
 
HSPUG presentation - Advanced Data Governance
HSPUG presentation - Advanced Data GovernanceHSPUG presentation - Advanced Data Governance
HSPUG presentation - Advanced Data Governance
 
Beyond the Fortress Network
Beyond the Fortress NetworkBeyond the Fortress Network
Beyond the Fortress Network
 
SPSNE Sun Tzu and the Art of Digital Transformation
SPSNE   Sun Tzu and the Art of Digital TransformationSPSNE   Sun Tzu and the Art of Digital Transformation
SPSNE Sun Tzu and the Art of Digital Transformation
 
SPSCincy 2017 Hidden Gems in O365
SPSCincy 2017   Hidden Gems in O365SPSCincy 2017   Hidden Gems in O365
SPSCincy 2017 Hidden Gems in O365
 
Spshou Hidden Gems in O365
Spshou Hidden Gems in O365Spshou Hidden Gems in O365
Spshou Hidden Gems in O365
 
SPSAC - What do we Want? A New Intranet!
SPSAC - What do we Want?  A New Intranet!SPSAC - What do we Want?  A New Intranet!
SPSAC - What do we Want? A New Intranet!
 
SPSNYC - How to Sell Your Intranet
SPSNYC - How to Sell Your IntranetSPSNYC - How to Sell Your Intranet
SPSNYC - How to Sell Your Intranet
 
SPSDFW Bottom Up SharePoint Design
SPSDFW Bottom Up SharePoint DesignSPSDFW Bottom Up SharePoint Design
SPSDFW Bottom Up SharePoint Design
 
2014 SP Summit Vancouver Bottom Up SharePoint
2014 SP Summit Vancouver Bottom Up SharePoint2014 SP Summit Vancouver Bottom Up SharePoint
2014 SP Summit Vancouver Bottom Up SharePoint
 
Catapult k2 partner event oct 12 2011
Catapult k2 partner event oct 12 2011Catapult k2 partner event oct 12 2011
Catapult k2 partner event oct 12 2011
 
Building the perfect share point farm
Building the perfect share point farmBuilding the perfect share point farm
Building the perfect share point farm
 
Spstc2011 share point for dotcom sites
Spstc2011   share point for dotcom sitesSpstc2011   share point for dotcom sites
Spstc2011 share point for dotcom sites
 

Recently uploaded

GNSS spoofing via SDR (Criptored Talks 2024)
GNSS spoofing via SDR (Criptored Talks 2024)GNSS spoofing via SDR (Criptored Talks 2024)
GNSS spoofing via SDR (Criptored Talks 2024)
Javier Junquera
 
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
innovationoecd
 
Apps Break Data
Apps Break DataApps Break Data
Apps Break Data
Ivo Velitchkov
 
5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides
DanBrown980551
 
June Patch Tuesday
June Patch TuesdayJune Patch Tuesday
June Patch Tuesday
Ivanti
 
What is an RPA CoE? Session 1 – CoE Vision
What is an RPA CoE?  Session 1 – CoE VisionWhat is an RPA CoE?  Session 1 – CoE Vision
What is an RPA CoE? Session 1 – CoE Vision
DianaGray10
 
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
Edge AI and Vision Alliance
 
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfHow to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
Chart Kalyan
 
"Choosing proper type of scaling", Olena Syrota
"Choosing proper type of scaling", Olena Syrota"Choosing proper type of scaling", Olena Syrota
"Choosing proper type of scaling", Olena Syrota
Fwdays
 
Nordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptxNordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptx
MichaelKnudsen27
 
Dandelion Hashtable: beyond billion requests per second on a commodity server
Dandelion Hashtable: beyond billion requests per second on a commodity serverDandelion Hashtable: beyond billion requests per second on a commodity server
Dandelion Hashtable: beyond billion requests per second on a commodity server
Antonios Katsarakis
 
Taking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdfTaking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdf
ssuserfac0301
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
Pixlogix Infotech
 
WeTestAthens: Postman's AI & Automation Techniques
WeTestAthens: Postman's AI & Automation TechniquesWeTestAthens: Postman's AI & Automation Techniques
WeTestAthens: Postman's AI & Automation Techniques
Postman
 
Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGro...
Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGro...Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGro...
Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGro...
saastr
 
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdfMonitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Tosin Akinosho
 
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
saastr
 
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
panagenda
 
Digital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe
Digital Banking in the Cloud: How Citizens Bank Unlocked Their MainframeDigital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe
Digital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe
Precisely
 

Recently uploaded (20)

GNSS spoofing via SDR (Criptored Talks 2024)
GNSS spoofing via SDR (Criptored Talks 2024)GNSS spoofing via SDR (Criptored Talks 2024)
GNSS spoofing via SDR (Criptored Talks 2024)
 
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy Survey
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
 
Apps Break Data
Apps Break DataApps Break Data
Apps Break Data
 
5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides
 
June Patch Tuesday
June Patch TuesdayJune Patch Tuesday
June Patch Tuesday
 
What is an RPA CoE? Session 1 – CoE Vision
What is an RPA CoE?  Session 1 – CoE VisionWhat is an RPA CoE?  Session 1 – CoE Vision
What is an RPA CoE? Session 1 – CoE Vision
 
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
 
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfHow to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
 
"Choosing proper type of scaling", Olena Syrota
"Choosing proper type of scaling", Olena Syrota"Choosing proper type of scaling", Olena Syrota
"Choosing proper type of scaling", Olena Syrota
 
Nordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptxNordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptx
 
Dandelion Hashtable: beyond billion requests per second on a commodity server
Dandelion Hashtable: beyond billion requests per second on a commodity serverDandelion Hashtable: beyond billion requests per second on a commodity server
Dandelion Hashtable: beyond billion requests per second on a commodity server
 
Taking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdfTaking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdf
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
 
WeTestAthens: Postman's AI & Automation Techniques
WeTestAthens: Postman's AI & Automation TechniquesWeTestAthens: Postman's AI & Automation Techniques
WeTestAthens: Postman's AI & Automation Techniques
 
Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGro...
Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGro...Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGro...
Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGro...
 
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdfMonitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
 
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
 
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
 
Digital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe
Digital Banking in the Cloud: How Citizens Bank Unlocked Their MainframeDigital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe
Digital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe
 

SPSNYC Building Social Solutions

  • 1. THANK YOU EVENT SPONSORS • Please visit them and inquire about their products & services • To win prizes make sure to get your bingo card stamped by ALL sponsors
  • 2. Solving Business Problems Using Enterprise Social Tools SharePoint Saturday NYC July 26th, 2014
  • 3. Agenda  Why Change the Way We Work?  Let’s Knock it Out: Customer Success Program  And… Take the Social Journey Together
  • 4. Why Should We Change? The Social Work Transformation
  • 5. First- What Are We Talking About? Social Networks in general allow individuals to connect with information and with other people who share their interests. These connections occur in an online environment, where the exchange is often written down and preserved for others to later discover. Through Social Networks, we are creating a vast archive of ideas, connections, and conversations. Enterprise Social Networks yield these same benefits. Within a closed, private network, employees can create for each other a vast archive of business ideas, connections and conversations. Having greater access to information about their role, their project, and their organization allows employees to work more efficiently and to innovate more quickly.
  • 6. Being social is human nature—people have always discovered ways to connect with each other, share knowledge, make collective decisions, and collaborate to do big things.
  • 7. Traditional Systems = Silos = Disconnection • • • •
  • 8. Break Those Silos Down Primarily relying on standalone software applications and on traditional communications platforms prevents information sharing across the organization. Traditional systems do not allow you to tap into tribal knowledge nor to easily locate expertise across the organization. By adding a social layer across standalone software applications, and by encouraging group communication primarily through an enterprise social network, organizations can begin to breakdown silos.
  • 9. Social capabilities must be a natural part of how we work, seamlessly woven into the tools you use every day to get your work done. Social has to be easy, frictionless, and in context.
  • 10. Millennials will make up 75% of the American workforce by 2025 Inside your business employees want to harness information, connect, engage, and work together in new ways 72%of companies are deploying at least one social software tool Outside your business empowered customers have more information and want to connect in new ways Always on— Consumers use an average of 4 devices every day 20% of online consumers expect a response within one hour via social media Business & Consumer Consumers are the Drivers of Transformation Employees need to extend and connect networks across the firewall to partners and customers Companies with >1000 employees average more data than the US Library of Congress >235terabytes > 1.5B people around the globe have a social networking account
  • 11. Enterprise Social Networks Connect ESNs allow you to connect with anyone in the organization, no matter what department they are in or what business application they use. ESNs enable you to search conversations that have already occurred, and to access others’ expertise and tribal knowledge.
  • 12.
  • 13. ? CONNECTED Platform Active Directory Empower Employees to Adapt Employees need internal communications tools that allow them to quickly respond to consumer-driven changes
  • 14. - Geographically DISPERSED / MOBILE workforce - Comms – TOP DOWN – to many EMAILS – no FEEDBACK - Employees are not RECOGNISED / LACK A VOICE
  • 16. The Social Organization: How to Use Social Media… Gartner Research
  • 17.
  • 19. Social: A New Way to Do Business
  • 20. A highly structured organization is at risk of becoming irrelevant in a quickly changing marketplace…
  • 21. Gartner estimates that through 2015, 80% of social business efforts will not achieve the intended benefits due to inadequate leadership and an overemphasis on technology. http://www.gartner.com/newsroom/id/2319215
  • 22. Gartner, September 2012 Social Enterprise is implemented 80% through organization culture and 20% through technology.” A Blend Of Both
  • 24. Four factors for success
  • 28. Why Define Your Vision?   
  • 29. Vision Questions       Using the answers from these questions, a customer can draft an actual Social Vision Statement.
  • 30. Example Vision Statement Social Solution: Reinventing the Way We Work! • Transparent Communication: A platform to deliver a consistent message and facilitate two-way communication. • Collaborative Projects: Drive productivity by facilitating cross geographic and functional team project collaboration. • Shared Knowledge: Increase access to information and the ability to share best practices and learn from each other - peer to peer. • Inspired Work: Accelerate innovation giving us the agility to meet the needs of our changing business.
  • 31. Example Vision Statement We create a safe and open collaboration platform for easy sharing of company data and news between employees to improve efficient execution of our strategies as part of our culture of performance." One Place for Employees to Learn, Connect and Collaborate."
  • 32. Example Vision Statement We’re utilizing the Social Solution to provide a community for the team to: • Collaborate seamlessly on projects • Reduce duplication of work through better access to resources • Harness the knowledge and power of our collective group • Stay abreast of changes occurring throughout the team • Learn and grow through intrinsic knowledge consumption • Easily access information and updates from anywhere Transforming the way our department connects with each other, works together on tasks or projects, communicates with leadership, and streamlines processes for efficiency and clarity.
  • 33. Step 2. Map to Value
  • 35. Map to Value  Day 1 Launch / One Source of Truth, 9, 9 Transparent Communication (Adoption, Common Training, KISS), 6, 7 Reduce Data Duplication/Multi Systems, 8, 3 Findability (IA, Taxonomy), 9, 9 BPA, 9, 9 Collaborative Projects (Cross Departmental, Internal/External, CMiC Integration), 7, 3 Attract and Retain HQ Employees, 5, 3 Increase Productivity (Twice with same staff), 9, 9 Expert Finder/Community of Practice/Knowledgebase, 8, 3 0 2 4 6 8 10 12 ImpacttoORganization/Project Projects Business Value Assessment Impact
  • 37. Work Social   User stories are simply a defined way of using Social Solutions to accomplish a specific goal or task.    
  • 38. Social Solutions at Work Demo
  • 40. Steps to Drive Success 1. Create Timeline: 2. Conceptualize Launch Event: 3. Develop Communications: 4. Prepare Trainings: 5. Manage Your Community: 6. Identify Technical Needs: 7. Let the users determine what they want:
  • 42. Drive Success- Change Management % of engaged users With adequate user training and on-going communication of Solution’s benefits Without adequate training and communication Formal launch Solutions begin to spread virally People leave (no value)Preparing for adoption TimeFree service Premium service
  • 43. Drive Success- Team   IT Specialist:  Executive Leaders:  Project Manager:  Community Manager:  Group Leaders:
  • 45. Evaluate, Adapt & Iterate  • • • 